Trusted Agent profile · Richmond upon Thames
★★★★★
1,540 reviews across 3 platforms
25 London Road, Twickenham, TW1 3SX, Richmond upon Thames, TW1 3SX
Stirling Ackroyd's office in Richmond upon Thames, at 25 London Road, is rated 4.4 out of 5 across 1,540 reviews on three platforms, including 189 Google reviews rated 4.7.
189
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,315
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd Twickenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
Trustpilotexcellent property manager
A big thank you to my property manager Violeta Gordejeva. My boiler was broken and left me with no hot water nor heating. A couple of hours after I wrote to Violeta, she has contacted the contractor, and it got fixed the next day.
5/5
GoogleCan’t praise enough Morgan Senior; excellent customer care and professionalism shown towards our landlady (seller) and us (tenants). Never seen a more dedicated sales agent (and have come across a few), who takes very seriously his duty towards the landlady but always accommodating them to our availability and possibilities. Very knowledgeable and helpful! I do recommend him. Made us feel and as an important part of the “business” and looked after us the same way.
1/5
FacebookWe rented this property. We have calling for 3 weeks. Wach maching is broken no return. Your laundry is wet this is their duty for for the fist time. We have encountered such a troublesome situation key the mailbox doesnot open the door is troubled the refrigerator freezes and air condination is not work everthink is very terrible.
5/5
TrustpilotGreat professional staff in particular Cheveiz Javaid
I have had a number of telephone conversations with Cheveiz Javaid who has provided great advice relating to current property and rental markets. Cheveiz has always shown professionalism and very knowledgeable in his area. I look forward to working with Stirling Achroyd hopefully in the near future
5/5
TrustpilotQuick response and very helpful
I put in a request to speak to someone regarding potential flats for sale and the following morning received a call from David who was very helpful and provided guidance me into what my partner and I needed to do next as first time buyers.
5/5
TrustpilotGrateful for the continual contact!
Selling and loving home isn’t a stress free time but I’ve been so grateful for Sandra Holmes continually keeping in contact over a good few months now. She’s always a friendly voice to talk to amidst the whirlwind of selling and buying. Very appreciate to have her contact me through this journey.
5/5
TrustpilotAndrew Aldworth @ Stirling Ackroyd
Our point of contact Andrew Aldworth has proven to be an excellent agent,he is compassionate, prompt, hard working in his approach for work but yet very friendly person with a great sense of humour.They aggressively follow options with professionalism and bring offers with very little turn around time.Will surely recommend them.
1/5
FacebookMy account manager has left and I have been emailing for ONE MONTH for a reply on info on my property that your team has rented out. With NO REPLY. Can someone please reply and tell me where my landlord money is?
Good luck - It may be worth escalating your complaint, and speaking to the "customer experience" department. I hope you get the chance to change agency soon.
5/5
TrustpilotWe had a very good experience with…
We had a very good experience with Alex. He was very friendly and straightforward and didn’t despair with us when faced with our perpetual moving of deadlines. His gentle communication style without being too persistent was certainly one of the deciding factors why we chose Stirling Ackroyd in what turned out to be a competitive field.
5/5
GoogleExtremely efficient service given by the team in letting my flat.
4/5
TrustpilotNice agent
As an overseas landlord seeking a letting opportunity, Georgia promptly responded to my inquiries regardless the time difference and arranged for valuation quickly. Hope we can establish a mutually beneficial deal and a fruitful cooperation moving forward.
5/5
TrustpilotAbby Gooptu - Renewal department
Abby Gooptu did a very good job supporting me with my tenancy renewal, for the second year. I am very pleased with Stirling Ackroyd.Thanks Abby!
5/5
TrustpilotThanks!
Very responsive during a complicated purchase, thanks Spencer de Jonge!
5/5
TrustpilotChange of Tenancy
As always, a very reliable, efficient, and friendly service provided by the whole team at Stirling Ackroyd on Bermondsey Street. New tenants were found quickly; the tenancy was completed smoothly and the tenants were able to move in on the agreed date.
5/5
TrustpilotEXCELLENT SERVICE
I used Stirling Ackroyd for a property survey recently and was seriously impressed with professionalism and speed of the service they provided.Richard Jobling, kept in contact with me diligently throughout the process and his communication and attention to detail was second to none.Massively impressed and would highly recommend. 5*
5/5
TrustpilotI have been dealing with Sterling…
I have been dealing with Sterling Ackroyd for several weeks now. I found the whole experience very easy, mainly because I was dealing with Joel who I found accommodating, amiable, and above all extremely professional.He helped to find the solutions I was looking for and pointed out the best way to move forward with my property.
1/5
TrustpilotDo not use
Do not use. There pricing model is not transparent and when queries are raised it takes months to resolve.
Hi Alka, Thank you for your review. Our pricing structure is available on our website and our team is happy to answer any queries you may have. Amber
5/5
TrustpilotFoz is really helpful
Foz is really helpful, he has been amazing throughout the whole move in process.
5/5
TrustpilotExcellent experience
I bought my flat with Stirling Ackroyd and they were great, specifically Feroza who took me round my viewings and helped me secure the flat. It took a while to complete (not their fault) and I was always able to go and view and get in for quotes and measurements etc. It made the process really straightforward.
5/5
TrustpilotClive Martin is good to work with
Clive Martin is good to work with - fair, efficient and reliable
5/5
TrustpilotNelson was helpful when was looking…
Nelson was helpful when was looking for a property he knows his job.
5/5
TrustpilotAmazing service
we needed a flat in london after our arrivals and we tried many of state agents, however Stirling Ackroyd had the best service with a smooth and easy process thanks to the agent Nelsson Poku. Who provided an outstanding service, he is an expert at what he does and he was straightforward and always had the time to answer question.
5/5
TrustpilotI have been in contact with Ellie…
I have been in contact with Ellie Kozaki from Stirling Ackroyd for quite some time now. She has always been very communicative and professional. She's always kept her appointments and has been proactive in reaching out to us. I would definitely recommend her as an estate agent!
5/5
TrustpilotPositive experience.
I found Stirling Ackroyd very informative and helpful in my dealings with them following the loss of my sister in law and the resulting sale of her property. Communication was excellent and I felt they were on my side and never pushy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Twickenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
