Snellers Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Google

Having searched for a new rental property for three months, and having experienced all the estate agents in the area, Snellers in Twickenham were the best. They took the time to understand properly what we were looking for and then helped us move to a quick and positive conclusion once a suitable property became available. All too often as tenants we were made to feel totally unimportant by other estate agents but Kieron and Molly-Jo made us feel special. We really felt they were pulling for us and there’s no doubt they went above and beyond assisting - thank you 🙏 And from the other side, as a landlord myself I can I only say - “Put your property with Snellers, if I could - I would!PositiveResponsiveness, Professionalism

Rob · 11 January 2022

★★★★★ 5/5

Trustpilot

A job well handled

Kelly Baldwin helped to resolve a longstanding issue which had been the bane of my existence. I can’t commend highly enough how much she persevered until everything was resolved. She kept me informed every step of the way and was a real pleasure to deal with!

Chris · 26 February 2026

★★★★★ 5/5

Trustpilot

Sophie Sheppard

I’ve been working with Sophie Sheppard who is senior property manager at Snellers, when renting out a couple of my houses recently. She has always proved to be efficient, proactive and helpful. It’s been a real pleasure and comfort to have her as my point of contact, especially when things need sorting out! 5 star service all round. Thanks Sophie.

M · 8 November 2023

★★★★★ 5/5

Trustpilot

Fantastic Service - Twickenham

Especially Kristopher was a pleasure to meet, outstanding service, honest insights about the property market, and a very down-to-earth approach; we couldn't imagine a better agent.Also worth mentioning is Kieron, who ensured that we are satisfied with the overall experience. He has been very professional, efficient and attentive to details, and we really appreciate his help with all documentation. Great team, very considerable and generous, excellent service, highly recommended.

Ela · 28 March 2023

★★★★★ 5/5

Google

Five stars to all the people we dealt with at Snellers of Twickenham, led by Aaron Baxter the Sales Director who was truly outstanding. Aaron worked extremely hard to get our business, to introduce 13 viewings in days, which led to 4 very favourable offers and a quick sale. Aaron was professional, determined and had endless enthusiasm and we have no hesitation in recommending him. And that goes for Chelsea too who, along with Charlie, carried out viewings and ensured a smooth and speedy transition to exchange of contracts and completion.

Peter · 23 October 2021

★★★★★ 5/5

Google

We had a pleasure to work with Molly Jo Gibbons and she was an excellent, very professional estate agents in helping us find our new home😊. She always responded quickly to my queries, was always on time to viewings and was accommodating during our referencing process as our previous landlords took his time to provide reference Molly gave us extra time to chase him. I am pleased and highly recommend Molly to you if you are looking for next home. Kind regards, AnnaPositiveProfessionalism

Anna · 23 October 2021

★★★★★ 5/5

Google

We recently purchased our property through Snellers Twickenham. Charlie made the process seem so simple, knew what we were looking for and even managed to negotiate an off market sell for us, which was fantastic. Charlie was very responsive, actually picked up the phone to talk to you, rather than just emailing. Charlie also ensured we were kept updated and touched base with us on a near weekly basis. Would definitely recommend Charlie and Snellers if you are looking to purchase. We would definitely use them again and if selling.PositiveResponsiveness, Professionalism

Terry · 23 October 2021

★★★★★ 5/5

Google

Super Happy with Snellers Twickenham . I had my house on the rental market for four months with two top agents. Snellers despite not being instructed found me a tenant in a week. Kyle and Alex were brilliant . Thank you.

David · 28 October 2024

★★★★★ 5/5

Google

We appointed Snellers when selling our property as Chelsea and Martin were very motivated and gave us a feeling of experience and knowledge. We were updated throughout the process and got feedback from viewings, until we finally found a buyer and all went through perfectly. Phoebe was also essential in the process and communicated well with all parties and were always on top of everything. Overall a very smooth experience.

Jennie · 11 January 2023

★★★★★ 5/5

Trustpilot

As a renter

As a renter, I have found the property management team to be really helpful, professional and attentive and particularly would highlight Jess and Kelly as really good to deal with and always really great communication with them.

Laura · 27 April 2026

★★★★★ 5/5

Google

I wanted to sell my house and had seen a few estate agents and came to this view. I cannot recommend Snellers Twickenham branch highly enough. From the very first meeting with Martin English and his team they have been proactive, professional, eager, polite and friendly. The regular updates on marketing and progress are much valued. They are the best...

Chris · 23 October 2023

★★★★★ 5/5

Google

Snellers have been a fantastic estate agent to work with. Martin has been especially brilliant and both he and Chelsea have gone above and beyond to secure good buyers and have supported both us and our buyer to exchange. We are delighted with the work they have done and the communication throughout. For a professional estate agent who knows the market inside out, look no further than Martin at Snellers! Thank you!!

James · 23 October 2022

★★★★★ 5/5

Trustpilot

Hardworking and exceptional

We liaised with Dyaun who was an absolute star and driving force in ensuring our first purchase went ahead smoothly and quickly. His quick responses and unrelenting chasing of the solicitors was invaluable near the end of the purchase. And at the beginning he was friendly, and clearly very knowledgeable about the property and area which we very much appreciated.The one thing that could have taken the service to another level would have been some advice on the logistics of the move as we were new buyers!Thanks Dyaun!

Diego · 16 September 2021

★★★★★ 5/5

Trustpilot

Extremely Positive Experience

Matthew at Teddington Snellers has been fantastic throughout our search for a property and even personally delivered Car Parking Permits when I was in need. He has been willing to answer my questions and guide me through the process as a first time tenant. Matthew is an asset to the team and I will be recommending Snellers because of my positive experience.We were also shown around the property twice by one of the new trainees and also Amy, who were both delightful and very helpful.

Susie · 16 September 2021

★★★★★ 5/5

Google

We were impressed with the support and professionalism of Priya and Chris during the process. They kept direct communication with the seller which resolved many issues quickly and efficiently. Priya and Chris went above and beyond to achieve a very smooth transaction. We would use the services of Snellers again anytime.

Serena · 25 April 2024

★★★★★ 5/5

Google

The staff at Snellers Twickenham branch are professional, helpful, and enthusiastic in their approach. They have been very helpful in trying to find us a house and appreciate their dedication of the task. I would like to thank Harry James in particular who is exemplary in his role by ensuring all the time that we were comfortable with all aspects of house viewing and buying. He diligently follows up on any questions and is candid all round. Well done.PositiveProfessionalism

Arvinder · 23 October 2021

★★★★★ 5/5

Google

I highly recommend Snellers Twickenham. We sold and bought a property and the whole team were brilliant. Isabel, Owen and Kris worked tirelessly to keep everything on track. Buying and selling isn't always easy but if you want the best experience possible then use Snellers.

Sophie · 4 October 2026

★★★★★ 5/5

Google

Agi was wonderful throughout the process - formulating a tailored plan for myself and my partner. He provided great market insight and opportunities, and offered fantastic support as we viewed and placed offers. Although we found a property elsewhere, I highly recommend Agi to anyone looking to find a property. Thank you!

Benjamin · 26 March 2024

★★★★★ 5/5

Google

We bought our first home with Snellers Twickenham and they made it a very seamless process. We were assisted by Aliyah Williams and she was very helpful through out the purchase process. All questions answered on time, quick responses, timely follow ups and always polite. Special mention to Tamara who helped during closure process. Great service and highly recommended.

RAHUL · 23 October 2023

★★★★★ 2/5

Trustpilot

Pushy all the way.

In order to quicken a sale, Snellers suggested to use a Search from the previous Buyer saying it would save me money. Their Memoranda of Sale with unrealistic deadlines highlighted with a marker pen so unprofessional. To cap it all, the Vendor agreed my offer of the full asking price the day following viewing but would Snellers take it off the market as I requested. No. Not even show it as Under Offer or SSTC. They even had the nerve to say there might be further viewings. Also kept sending silly e mail reminders to my Solicitors every 2 weeks or so. My Solicitors and I spentfar more hours on not only my purchase but my sale in getting thetransactions across the line. Avoid.

Nigel · 20 July 2021

★★★★★ 5/5

Trustpilot

Snellers Rentals

Snellers have been letting out our property for 15 years whilst we are offshore and the fact that we are still with them speaks volumes. They have been great at vetting tenants, collecting rent on time and have helped with renovations in our absence. More recently we have been dealing with Geeta and I would like to thank her for all her help and responsiveness.

Eric · 8 August 2025

★★★★★ 5/5

Google

Carla has been really great throughout the process of finding a new letting. Always responsive and helpful, it's been a pleasure to work with her.

Joana · 16 March 2026

★★★★★ 1/5

Trustpilot

Bias discriminatory tenancy referencing

I have over £100k in savings I own two businesses that earn over £450k pa but yet I cant pass a tenant reference for a house that is £1600pm? because the way my finances are laid out, savings not in a savings account, dividends not payroll etc yet people who work for me would pass? It’s a joke with bias parameters put in place to exclude a “certain type” of person. Well done. Not even sure how this is legal. Classism is a bad as Racism. And this feel like both

Hank · 30 June 2021

★★★★★ 5/5

Trustpilot

I recently visited a property with…

I recently visited a property with Sonia, I had changed my mind and then last minute revisited. Sonia was extremely professional, her personality is so warm, and infectious that she really was part of my decision to really go for the purchase of property. I would like to thank her as I am overwhelmed by my purchase in the best way possible and she has made the experience nothing but brilliant. I wish you all the luck in the world Sonia. You really are a attribute to Snellers.

Nida · 27 May 2021