Snellers Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Very professional service and always be there to help

Snellers has been managing our property for more than 10 years now. They are very professional and always there to help - especially Shaun who has helped us to organise some repairing work for bathroom recently. From getting quotes, booking contractor and checking repairing work, Shaun has made sure that work are done properly and he is always there to help! Keep up the good work!

Mei · 11 December 2023

★★★★★ 5/5

Google

Martin English supported us with a recent house purchase and we were really happy with the service we received. Martin was so responsive and answered all of our questions quickly. He also helped navigate between all of the different stakeholders involved which saved us a lot of time and stress! Buying and selling are always a stressful process but Martin certainly reduced that for us - just having a friendly, helpful person at the other end of the phone made a massive difference. Great service!

Natasha · 23 October 2022

★★★★★ 5/5

Google

Martin English has been fantastic throughout the process. I have found him to be nothing but supportive and helpful. Nothing is too much for Martin. Unlike some other estate agents, Snellers are very proactive. They don't simply rely on social media to sell your property, but actively contact potential buyers. They provide a very personal service and steer you through, what can be a dauting process. I would highly recommend this estate agent and have already recommended it to a friend. Thank you Martin and the Snellers team. Claire

Hamyhd23 · 23 October 2022

★★★★★ 5/5

Google

In the current letting market, we had been looking for a place to stay for quite a while and we went through many letting agencies and by far the best experience was with Snellers. I would recommend Josh who was our letting agent to anyone looking for a rental property, he was efficient, prompt and his communication was excellent. Molly was also helpful and both created a clear concise process for us to secure the right property in the current market. Great work!

Tyrell · 23 October 2022

★★★★★ 5/5

Google

The Snellers team at Twickenham provided an excellent service. After having my house with another agent who failed to secure a sale causing us to lose our dream home, Snellers stepped in and saved the day in the most professional fashion. They were with us every step of the way including tips on how to dress our home to achieve maximum interest. They enabled us to secure a buyer almost immediately with the minimum fuss. I cannot praise the team highly enough with special thanks to Chelsea who personally went above and beyond to ease our stress. Would recommend in a heartbeat genuinely wish I could give more than five stars.

Gill · 23 October 2022

★★★★★ 5/5

Google

Snellers Lettings have been my letting agents for many years, Kieron Melly being the current manager handling my account. He has lately dealt with some very difficult problems for me concerning a tenancy agreement. I must also commend Agnivesh Foolchand for his professional way of dealing with prospective tenants, and with me as landlord. Agni went the extra mile in his attention in his negotiations between all concerned.

Nancy · 23 October 2023

★★★★★ 1/5

Trustpilot

Disgusting abuse of power.

Disgusting abuse of power. Willingly took references and holding deposit for a flat following a viewing. Then allowed the landlord to withdraw it from under my nose, leaving me with nothing and nowhere to go. Avoid at all costs as a renter. Landlord pulled the rug from under them. Don't be fooled.

Waldo · 2 March 2026

★★★★★ 1/5

Trustpilot

Snellers is unresponsive

Snellers manages the property that I intended to purchase. I was asked to complete a pet consent form for a fee of 144 GBP. Multiple emails to Pryce at Sellers did not receive a response. Finally, contrary to the terms of the leasehold, I was told no dogs allowed. I asked for a refund of the fee since there was no reason so submit a pet consent form for a dog since dogs were prohibited anyway. No response on refund.

Lynne · 29 May 2025

★★★★★ 5/5

Trustpilot

As a Landlord

As a Landlord, having worked with other agents and agencies in the past, I am pleased to say that working with Snellers and Sophie Sheppard has been such a positive experience. Sophie is easily contactable, always replies in a timely fashion and is hardworking and professional in maintaining an excellent service for all parties involved in the rental. I would be very happy to recommend her services.

RGRG · 3 November 2023

★★★★★ 1/5

Google

3rd time in a row your leaflet guy has put 3 or more of the same leaflets through my front door.

Mike · 4 October 2026

★★★★★ 5/5

Google

Martin English is the best Estate Agent I have ever had the pleasure of working with as a seller. He is charismatic, courteous and extremely businesslike. He is dynamic and energetic. He always kept me informed and assisted whenever the sale needed gentle steering to the finish. He is very smart in both his appearance and wit and I felt very assured by his professional approach.

Deirdre · 23 October 2023

★★★★★ 1/5

Google

Extremely disappointing experience with this branch in Twickenham. After contracts were signed and deposits were paid upfront, the agreement was suddenly withdrawn because the landlord decided not to proceed due to renovations not being complete making the residence inhabitable. This left my friend, who is 8 months pregnant might I add, in a very difficult position, having to urgently search for alternative accommodation at the last minute. And everyone must know how difficult the rental market is. Even after reaching out to the director and numerous agents, The way the situation was handled showed a real lack of accountability and care. Communication was poor, suitable properties were not properly presented, and our offer was not progressed as expected. It felt like our time and circumstances were not taken seriously at all. They claimed to be "trying to help" but wasted their time even more by showing my friend properties that were completely out of their criteria. Not to mention when discussed with the director he avoided any accountability and blamed it all on the owner. I would strongly advise to avoid this company if possible.

Truly · 16 March 2026

★★★★★ 1/5

Google

Whatever you do, DO NOT USE Snellers Twickenham. Absolute worst service from the Director, Alex to the manager, Jack and agents. They will simply waste your time and cause you so much stress. They have no care for human well being and just want to be paid. After signing a contract and paying all fees 3 months in advance, they breached the contract and told us the landlord no longer wanted to rent and we would need to find another property. At 8 months pregnant I was left desperately searching for a new property. Snellers were absolutely no help and instead continued to waste our time showing us properties outside of our criteria and would not even put our offer through.We then secured the same property through a different agency.

Brooke · 16 March 2026

★★★★★ 5/5

Google

Dominic Murray at Snellers was fantastic to work with. He made the whole process feel smooth and straightforward, picking things up seamlessly. He was always quick to respond and managed to get answers to all of our questions without any hassle. Communication was excellent, and overall, our journey with Snellers was incredibly easy thanks to Dominic’s support and professionalism. Highly recommended! -Paris & Nick

Paris · 3 May 2025

★★★★★ 5/5

Google

I had a fantastic experience working with Jessica while searching for a rental in Twickenham. She was incredibly attentive and helpful through the entire the process and communication was great. I highly recommend Jessica and Snellers to anyone looking for a rental in the area!

James · 4 November 2024

★★★★★ 5/5

Google

I had a really great experience with Snellers. From our initial meeting through to having an Offer accepted on my property. Stevie was instrumental in making sure the whole process went smoothly. She's very professional, friendly and kept me informed through the whole process. Excellent

James · 4 November 2024

★★★★★ 5/5

Google

Having worked in real estate for 20 years, I know a top level operator when I see one. The expertise deployed by Stevie was instrumental in bringing a complex sale to a successful close. I highly recommend Stevie based on her exceptional skills and professionalism.

Jack · 28 October 2024

★★★★★ 5/5

Google

Kris, Martin, Phoebe and the team at Snellers in Twickenham were extremely helpful and courteous at all times. Their accurate market appraisal meant that I was able to achieve the price I wanted for my property in the best possible timescales. Their professionalism and the constant updates I received kept me fully informed of the progress of my sale. I highly recommend this agent

Ian · 23 October 2023

★★★★★ 5/5

Trustpilot

I’d like to say thank you to Archie at…

I’d like to say thank you to Archie at Snellers Twickenham for his kindness and help in trying to find a rental property in Twickenham for my Husband and I. Our needs are very specific due to mobility problems so it’s a difficult one to meet. Thanks for your patience ArchieMarilyn

Marilyn · 13 July 2024

★★★★★ 5/5

Google

Sam has been really helpful with helping my partner and I find a new property, he is lovely to talk to and I’d highly recommend getting in touch if you are looking for a rental - thank you Sam!

Izzy · 22 December 2025

★★★★★ 5/5

Google

Snellers are an excellent estate agent. Their tactics sold my property at a great price within 2 weeks of going to market. The team, in particular Aliyah, were always helpful, positive & excellent at communicating. Highly recommend.

Emma · 8 January 2026

★★★★★ 5/5

Google

Arguably the best Agents in town! Chelsea and her team were amazing when it came to following our property to completion. The team remained focused, professional and kept us up to speed on each stage of the sale process. They also managed to achieve the highest price ever sold in the area. If you are serious about selling, Snellers can do wonders!

Uzma · 23 October 2023

★★★★★ 5/5

Google

We had an amazing experience with Snellers. Our move was based primarily around schools for our girls and we fortunately found a place in Twickenham. Phoebe handled the whole process and went above and beyond to keep us updated and troubleshoot when we needed. We highly recommend this agency and particularly Phoebe for her commitment in making this purchase happen for us.

Tom · 23 October 2023

★★★★★ 5/5

Google

As a business working through the current climate, and the lockdown restrictions, I would like to commend Snellers on their dedication to helping clients find the right properties. In particular, Oliver was extremely helpful. With his efficiency, attention to detail, and personable manner, I have been put at ease. With such a broad knowledge on the housing market, and the ability to understand and meet all my requirements, I have been provided with multiple properties that are right. Thank you for all your help!

Leah · 11 January 2022