Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
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5/5
GoogleI was looking for a property to rent and working with Agnivesh at Snellers Twickenham was a fantastic experience! From the start, he listened attentively to my needs and found the perfect property. His professionalism, communication, and negotiation skills were top-notch, making the renting process smooth and enjoyable. I highly recommend Agnivesh for anyone seeking a letting consultant. Thank you for your outstanding service
Amir Β· 25 May 2024
Agent replied Β· 22 October 2024
Dear Amir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleGreat experience with Sam at Snellers!
Heβs been incredibly helpful, very quick to respond and always sends through relevant options. Communication has been excellent throughout. Thank you so much, Sam!
Anna Β· 20 September 2026
Agent replied Β· 11 October 2026
Dear Anna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asha
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5/5
GoogleHello, I would just like to take this opportunity to mention how impressed I was, with the 7 viewings that I was shown on Tuesday evening by Aliyah Williams. She was very pleasant, courteous and knowledgeable about each and every property. Answering any question that I had with great clarity, honesty and professionalism and I am sure is a great asset to your team.
Thanks
Paul Lewis
Paul Β· 26 March 2024
Agent replied Β· 22 October 2024
Dear Paul, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aliyah. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleWe had a wonderful experience with the Snellers team, especially Kristopher.
We have broad experience when it comes to Estate agents, but Snellers Twickenham is a completely different league. The industry should learn from them. Considerable, generous, supportive and knowledgeable, with high attention to detail, but understandable and patient. Just "down-to-Earth" agents who think about both sides, not only about the profit. We can't recommend them enough, it was a real pleasure, thank you!
Ela Β· 23 October 2023
Agent replied Β· 22 October 2024
Dear Ela, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and the team in our Twickenham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
TrustpilotFriendly and Effective
Kelly was excellent in helping us sort our broken washer. We quickly had an engineer come round to look at it, and a replacement sorted very efficiently. She kept in contact throughout and made sure we were informed at every step
Rob Β· 28 April 2025
Agent replied Β· 27 May 2026
Dear Rob, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka
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5/5
GoogleGreat estate agents helping us with our first home π‘
Never a question too silly to ask from first time buyers wih friendly, communicative, quick responses from email and phone calls. Highly recommend π β¦
Paul Β· 11 August 2026
Agent replied Β· 11 October 2026
Dear Paul, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleI recently had the pleasure of viewing a property in Twickenham with Agnivesh from Snellers Twickenham. He was very professional, friendly, he has a fine eye for details and was helpful throughout the process.
I highly recommend Agnivesh to anyone looking for a property in Twickenham. He was a pleasure to work with and made the viewing experience enjoyable and stress-free.
Olivia Β· 24 June 2024
Agent replied Β· 22 October 2024
Dear Olivia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
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5/5
TrustpilotI deal regularly with Shaun Brayshawβ¦
I deal regularly with Shaun Brayshaw and always find him fast and efficient in all our interactions. He is great to work with. Always appreciate his professionalism and its good to see as I have been a customer of Snellers for 19 years now and have no intention of ever changing. They are excellent all round!
Irfan Β· 8 October 2026
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5/5
GoogleWe felt lucky being looked after by Agnivesh! True gem in this business, aware of tenants needs and sincere approach to commitments. Agnivesh is the type of asset you want training and growing the rest of your force in any company. Thanks a lot for the help and best of luck
Roberto Β· 4 November 2024
Agent replied Β· 11 November 2024
Dear Roberto, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
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5/5
GoogleSnellers Twickenham Office is very competent to find qualified tenant for you without any hassle. Their service is great, professional and very efficient. The only point worthy to mention is to fully review contract and propose any questions if any query before sign. Very organized and professional team.
Anne Β· 13 December 2025
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5/5
TrustpilotPriya has been absolutely amazing
Priya has been absolutely amazing! She went above and beyond to find my parents their dream property and made sure that we secured it. Her assistance has made the entire process so much easier and stress-free. I highly recommend her to anyone looking to buy a new home. Thank you so much, Pyria! I would recommend her to anyone who is looking to buy a new home. Thank you so much, Priya!
Mrs Β· 19 September 2023
Agent replied Β· 29 October 2024
Dear Mrs Matters, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and Priya will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
TrustpilotSupport
Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well
Penny Β· 12 July 2025
Agent replied Β· 23 January 2026
Dear Penny, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Priyanka
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5/5
GoogleFinding the right Estate Agents to sell your house is always a gambling game.
I've been very inspired (and lucky) when I choose Snellers at Twickenham and particularly Chelsea's team.
Chelsea and her team have been so professionally mannered, friendly efficient, always available.
And they did the job!
Smoothly, easily, politely and always with a great attitude, efficiency and a smile on their face.
With Chelsea, I'd like to thank Harry, Martin, Claudia, Phoebe, Ian, Clare... and i'm sure I've forgotten somebody. Sorry.....
And Thank you!
Fabiesku Β· 11 January 2023
Agent replied Β· 10 January 2025
Dear Fabiesku, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleWe had a wonderful experience with Snellers team, particularly Claudia and Phoebe, for our sale transaction recently. This transaction was made very difficult by the buyers solicitor who was unresponsive for weeks on end. A large part of the success is down to the perseverance and patience shown by Claudia and Phoebe who chased all involved almost on a daily basis and kept us informed. They were always available when contacted, always polite and understanding and always came back with an update when they could. Thank you very much!
Rahul Β· 11 January 2023
Agent replied Β· 10 January 2025
Dear Rahul, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleSnellers were fantastic from the start to the end of the sale of our house. We worked with Aliyah, whose communication was second to none - she always made herself available to talk and was excellent at providing updates. She made whatβs normally a stressful time, extremely easy and smooth sailing.
Thank you for your everything, we really appreciate it.
Alice Β· 25 May 2024
Agent replied Β· 22 October 2024
Dear Alice, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aliyah. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleGreat support from the team in finding a new place. Sam in particular has been friendly and quite consistent in giving us updates on potential opportunities.
Owoeye Β· 20 September 2026
Agent replied Β· 11 October 2026
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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5/5
TrustpilotWe are extremely satisfied with theβ¦
We are extremely satisfied with the help we received from James! He has always been available, reliable, and very supportive throughout the entire process. James greeted us with a smile, gave us great advice, and made the search for a home much easier than we had expected. He is trustworthy, patient, and genuinely committed to finding the best solution for us. We truly appreciate his dedication and can warmly recommend him to others!
Consumer Β· 4 September 2025
Agent replied Β· 29 October 2024
Dear Consumer, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
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5/5
TrustpilotA* Service from Sophie Sheppard at Snellers
We have been looked after by Sophie Sheppard for a few years now and we cannot give a single negative.Sophie has always dealt with any problems very professionally and gets the job done.Sophie is a pleaser to deal with and it is so reassuring we have her as a point of contact.Snellers and ourselves are lucky to have her so thank you Sophie for all your hard work.
Lisa Β· 21 November 2023
Agent replied Β· 29 October 2024
Dear Lisa, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and Sophie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleSnellers are the most professional Estate Agents. The whole team at the Twickenham branch provides an outstanding service. In particular Priya has been amazing. She is extremely friendly knowledgeable and makes everything run smoothly. She takes time to communicate everything with clarity. By far the best Estate Agents in the local area. 5 star service. Thank You
Abu Β· 24 June 2024
Agent replied Β· 22 October 2024
Dear Abu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleSnellers twickenham proved to be helpful and efficient in the sale of my house. The conveyancing company we engaged were poor but snellers did most of the chasing and progressing for me, particularly Aliyah. Most importantly, they achieved a sale above asking price . Recommended.
Ken Β· 27 December 2024
Agent replied Β· 10 January 2025
Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah
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1/5
TrustpilotCan't get anything correct
This is a review for the Teddington office. I cannot believe how many emails this company sends out that are incorrect! It is incompetence at the highest level. I would never recommend them as they 100% can't get accounting correct and write emails that are impossible to understand. Not a one off but going on for months.
Nicola Β· 23 January 2026
Agent replied Β· 21 March 2026
Dear Nicola, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
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5/5
GoogleMy partner and I recently instructed Snellers Twickenham to sell her house. From initial consultation through to successful completion we were very impressed with their levels of service and professionalism. Kris and his team including Phoebe and Priya were proactive in ensuring our interests were always kept at the forefront. Tamara deserves a special shoutout for her excellent input as we neared the finish line. Highly recommended.
Charlie Β· 27 November 2023
Agent replied Β· 22 October 2024
Dear Charlie, We really appreciate you taking the time to leave such lovely comments about Kris, Phoebe and Priya. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleCody was very reactive and helpful.
Delphine Β· 4 October 2026
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4/5
TrustpilotEfficiency of staff
We have been dealing with Anna Harrison for approximately 7 years in the capacity of landlord. During this time, we found Anna to be very efficient in dealing with our queries and solving the problems that we encountered. She communicates well and is always proffesional.
Shelley Β· 28 April 2026
Agent replied Β· 27 May 2026
Dear Shelley, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.