Trusted Agent profile · Richmond upon Thames

Snellers Twickenham reviews in Richmond upon Thames

4.7

★★★★★ Excellent

672 reviews across 2 platforms

64 Heath Road, Twickenham, TW1 4BX, Richmond upon Thames, TW1 4BX

Snellers's office in Richmond upon Thames, at 64 Heath Road, is rated 4.7 out of 5 across 672 reviews on two platforms, including 348 Google reviews rated 4.8.

Google logo

4.8 / 5

348

Reviews on Google

This office

Trustpilot logo

324

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Had Kieron and George mainly looking after process to lease property with Snellers. We had a short time frame give current situation and they were both really helpful, kept me informed about updates and everything went extremely smooth. Was grateful for their help in difficult circumstances.

Kathleen · 23 October 2023

Agent replied · 22 October 2024

Dear Kathleen, Thank you for your kind comments regarding the Snellers Twickenham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

I currently rent a property through Snellers (Kieron) and find they are helpful and responsive to enquiries. I am also looking to buy and have had viewings with Chelsea who has gone out of her way to help us as a family find out forever home (although the search is still on!). We have also had viewings with Sophie who is polite and friendly.PositiveResponsiveness, Professionalism

Lucy · 23 October 2021

Agent replied · 22 October 2024

Dear Lucy, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Trustpilot

Fantastic service from Sophie Sheppard

We’ve received great service from Sophie Sheppard - she’s attended to all our queries / requests for the property and has been great at communicating with our landlord on our behalf. Sophie and Snellers as a whole deserve five stars, they’re an excellent team!

Sara · 21 November 2023

Agent replied · 29 October 2024

Dear Sara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Phoebe at Snellers has been amazing. From the first contact, and throughout the entire process of having my offer accepted, she has communicated brilliantly and made me feel at ease in what can be a very stressful time. She has made my dream a reality.

Kelly · 23 October 2023

Agent replied · 22 October 2024

Dear Kelly, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thanks for everything Agnivesh I couldn’t speak more highly about your ability to listen to my requirements and follow through on presenting me with the right priced properties in an ideal location for me.

Anthony · 25 May 2024

Agent replied · 22 October 2024

Dear Anthony, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team

5/5

Google

Rented out my property via snellers, well led team by Kieron Melly. His team kept me informed during the whole process, had regular calls from Agnivesh Foolchand. Agnivesh, Hannan and Nikki carried out the viewing, always keeping me informed. Always very polite and professional.

Alnur · 23 October 2023

Agent replied · 22 October 2024

Dear Alnur, Thank you for your kind comments regarding the Twickenham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

We have been with Snellers letting…

We have been with Snellers letting services for many years. We have found Kieran and Sophie very efficient to deal with. It is so important to have complete trust with your agents and we have had very good support over the years.

Ann-Marie · 7 December 2023

Agent replied · 29 October 2024

Dear Anne-Marie, Thank you for taking the time to leave a lovely review regarding Kieran and Sophie. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would like to send my special thanks and gratitude to Jessica for her help and continuous support throughout the process of Renting , Highly Recommend

Ankith · 22 September 2024

Agent replied · 22 October 2024

Dear Ankith, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah

5/5

Google

I rent my flat recently through this estate. They are actually managing the property I am renting. I am very happy by their service. I am in contact with Kieron and Molly, both of them professional, polite and willing to help!

Fotini · 9 December 2023

Agent replied · 8 December 2024

Dear Fontini, Thank you for your great 5 star review, and mentioning your experience with Kieron and Molly in our Snellers Twickenham office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Outstanding service from Richard, Bella and Charlotte who took great care in ensuring the management of our rental property was carefully but swiftly transferred. Three highly professional individuals who have ensured that the property is kept in good order, fully compliant and generating timely rent, all allowing me to sleep soundly at night......at last! Best move I made and I couldn't recommend them and Snellers high;y enough.

M · 12 November 2020

Agent replied · 11 November 2024

Dear Min, Thank you for your kind words regarding our Twickenham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

The service we received from Snellers…

The service we received from Snellers has been nothing short of EXCELLENT. Robert and Marcus gave us their undivided help and attention in gathering the necessary paperwork etc... to secure our rented accommodation. They were on the case 24/7 and deal sealed within a week. We cannot wait to move in! Massive THANK YOU Snellers!!! Daniella and Claudia

Daniella · 1 June 2022

Agent replied · 29 October 2024

Dear Daniella, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had no where to stay for university and a man called Agi, saved us. He helped us find a property and even booked a viewing the same day for us. He has been a really big help and I'm very thankful.

Josh · 23 October 2023

Agent replied · 22 October 2024

Dear Josh, Thank you for your 5* review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Trustpilot

Great customer service

Everytime I call the office there is Pfizer who is always willing to assist and give a ear to my feedback or challenges. Sophie who came around for property inspector was also kind and cooperative. You'll have great staff members

Sanfia · 24 November 2023

Agent replied · 29 October 2024

Dear Sanfia, Thank you for taking the time to leave us a review and for your kind comments regarding the team. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Thank you

Just want to say “ Big Thank you “ to Kirstie Baker from Snellers Kingston Branch for all her help. She is very friendly, understanding and professional. Always really to help and she is on the top of everything. Thank you Kristie for everything you do for us. Best Regards Svetlana Stefanova

Svetlana · 17 November 2019

5/5

Trustpilot

Great work Snellers

Great work Snellers, had a small plumbing problem Shaun in the maintenance team was straight on it, and got the issue sorted with no problems very good service All other departments too always been happy to help, would recommend.

Jon · 4 December 2023

Agent replied · 29 October 2024

Dear Jon, Thank you for taking the time to leave a wonderful 5* review. Shaun will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

SERIOUS customer focus

I've been an utterly satisfied Snellers customer for... 11 years now. Lisa Henderson and the Snellers team just get it right every time. Proactive, consistently good comms - I really feel like my property is 'fully managed' in every possible way while I reside overseas. I highly recommend Lisa and the team!

Marius · 1 August 2019

5/5

Google

I have been with Snellers for 2 years now and i can say they are very professinal estate agent In particullar Sophie if i have any issues she always gets things done in a bet i higlly recomend them v

Teresa · 23 October 2023

Agent replied · 22 October 2024

Dear Teresa, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing service! Thank you so much.

Viviana · 16 March 2026

5/5

Trustpilot

Isabella Murton

Bella Murton ensures the rental process runs very efficiently and is always hugely responsive and on the ball about all matters. She’s extremely helpful and keeps communication consistent. Also which is much appreciated are her quick replies and she jumps into action. Thank you Isabella, I always enjoy liasing with yourself.

Tammy · 5 November 2019

5/5

Trustpilot

Shaun Brayshaw

I've been using Snellers for many years to manage my rented property and Shaun makes things easy with fantastic communication, letting me know of any issues and what options I have. It's communication that's key and Shaun exceeds expectations.

Customer · 9 November 2023

Agent replied · 29 October 2024

Thank you for taking the time to leave a lovely review regarding Shaun. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Lisa Henderson was excellent at…

Lisa Henderson was excellent at operating professional service. Whenever I needed to speak to her over the phone she was extremely helpful and polite. The Shnellers team has always had vibes of professionalism, whilst always being a happy place to visit. Can not wait to rent again with this fabulous team.

Kassiani · 8 August 2019

4/5

Trustpilot

Professional service you can rely on

I appreciate Sophie's professional service and I am confident that my property is in good hands even though I live abroad. All issues are taken care of promptly and I am generally informed in a timely manner.

Michael · 12 December 2023

Agent replied · 29 October 2024

Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Trustpilot

I have found Lisa excellent

I have found Lisa excellent. She gets 5 stars from me. Helpful, responsive, knowledgeable and always cheerful and pleasant to deal with. Snellers would get the top rating overall if the service was a bit better from colleagues when Lisa is away. But I would definitely recommend them.Clare Kingston property owner

Clare · 28 July 2019

5/5

Google

Snellers have successfully rented two properties for us and found great tenants for both of these. Molly and Kieron have assisted us over the past couple of years and I look forward to continuing our business in the future.

Carmen · 23 October 2023

Agent replied · 22 October 2024

Dear Carmen, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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