Trusted Agent profile · Richmond upon Thames
★★★★★
672 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX, Richmond upon Thames, TW1 4BX
Snellers's office in Richmond upon Thames, at 64 Heath Road, is rated 4.7 out of 5 across 672 reviews on two platforms, including 348 Google reviews rated 4.8.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotSophie was great
Sophie was great. Very friendly and helpful.
Dear Samantha, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the good fortune of meeting Kieron Melly, Director at Snellers Twickenham, during our property search in Twickenham. Kieron provided excellent assistance, demonstrating prompt responsiveness and thorough follow-up throughout the process. I am truly grateful for his support and would highly recommend him to anyone in need of similar services.
Dear Rachel, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kieron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThe team at Snellers have been incredibly helpful from start to finish in helping us secure our new flat. We've been kept informed every step of the way and the process has been really smooth and stress free. Massive thanks especially to Kieron and Kyle for their friendly and professional help!
Dear Chris, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Twickenham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleProfessional service from professional staff. Kieron Melly and Richard Gunning were both very helpful and and always available to assist in the process. I would totally recommend Snellers for anyone looking to rent a property in Twickenham.
Dear Tasos, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotSophie Shepperd at Snellers has been…
Sophie Shepperd at Snellers has been great to work with - she acts quickly and follows through with everything that she says she will do. I feel confident that she will do what I ask of her as I rent out my property through Snellers.
Dear Martin, Thank you for taking the time to leave such a lovely review regarding your experience with Sophie. We wish you all the best with your onward move. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotI've worked with Snellers for almost 7…
I've worked with Snellers for almost 7 years now and have always found the team in Twickenham hugely supportive and responsive. Big thanks to all of the team - but especially to Sophie Sheppard who has been picking up lots of fixes and works in the past few months ... its a big team effort
Dear Fiona, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotAmazing service!
Since day 1 my project manager Bella Murton has made me feel at home & very well looked after. She contacted me straight away to introduce herself and to ensure I had settled in. I’ve since had a couple of repairs issues but each time Bella has been proactive by getting the issue sorted extremely quickly and keeping me updated throughout. Would definitely recommend Snellers, namely Bella
5/5
GoogleI used Snellers, Twickenham to sell my father’s property. The process from start to finish was executed in an extremely efficient manner. From the initial meeting right up to exchange, nothing was to much bother. Must mention Kris, Martin and Priya and a massive shout out for Tamara who was brilliant !!
Dear Michael, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleIf you want an agent that backs out of a signed contract at the last minute, this is the one.
5/5
TrustpilotFantastic service
Fantastic service! Alex was always extremely helpful, polite and responsive.
Thank you for your wonderful review regarding Alex. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe're first time buyers and Snellers have been very helpful in finding our first property. Priya has guided us through the process and has been lovely to work with. We highly recommend Snellers!
Dear James, Thank you for taking the time to leave a wonderful 5 star Google review. Priya will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleKatie Fairchild from Snellers was so helpful when we were searching for a home in the Twickenham area. She was kept me updated regularly and was one of few agents who phoned me even though she knew I was still in South Africa. I highly recommend approaching her when looking for a home!
Dear Karlien, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMartin English took the time to understand what we were looking for in our next property and we felt really listened to. Not only did he show us some great properties but his warmth and helpfulness made the experience really enjoyable for us all. I would highly recommend Snellers based on this experience.
Dear Ness, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent services. I let my property working with Agnivesh who was very efficient arranging viewings and managing the whole process. Easy to deal with and professional - I’d highly recommend using these guys
Dear Gareth, Having read your review, we would like thank you for your feedback about our Twickenham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleExcellent professional.service from Ross. He gave me good advice and was thoroughly professional and honest about our property. Will definitely use this estate agent when l.am in a position to sell my property.
Dear Judy, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
TrustpilotResponsive & professional
We've had our property managed by Snellers since August this year. So far we're very satisfied with the service we've received (by Shaun): Responses have been prompt and matters (luckily only small ones!) have been dealt with in good time and without fuss.Here's to the same level of service in 2024!
Dear VT, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe've now been renting through Snellers since September and they have certainly lived up to their early promise! Our property managers Isabella Murton and Anna Harrison are brilliant - they're great at keeping in touch and always very friendly, helpful and efficient. We have rented through other agents in the past and never had such a positive experience as we are having with Snellers. We certainly wouldn't want to rent from any other agents in the future! They really are a great team.
Dear Deborah, We greatly appreciate you putting aside the time to submit a review about our Twickenham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotThank you Charlotte Nugent for all your work
I want to say it was a pleasure to meet Charlotte Nugent at our latest property inspection. Charlotte was extremely professional, polite and friendly. Since taking over managing our property she has arranged any trade visits we have needed quickly and without any fuss. She also handles communication with our landlords efficiently and professionally.Charlotte is a credit to the Snellers property management team.Catherine Spragg
4/5
TrustpilotSnellers been very good with our…
Snellers been very good with our listing. They were professional and quick to respond. They got hour house listed in no time and went on rental in 3 weeks. Happy to see the service they provide. :)
Dear Tina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotSophie from the Teddington branch is…
Sophie from the Teddington branch is really helpful. She listens and takes actions and also keeps you updated
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Priyanka
5/5
TrustpilotBethany in property management has…
Bethany in property management has looked after our rental properties for a number of years. She is incredibly proactive, responsive, patient and nothing is too much trouble for her. Not only is she incredibly efficient but she also has a lovely way of dealing with her clients.
Dear Emma, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleHaving first encountered Snellers Twickenham when we were buying our first home, we didn’t hesitate to choose them to sell this same home 5 years later. We always felt very happy with them as buyers and we’re just as happy as sellers. Special shout outs to Charlie Greene and Sophie Richardson who moved quickly and efficiently and have always been reachable as well as professional. Wouldn’t hesitate to recommend them!PositiveResponsiveness, Quality
Dear K Zimmermann, What a lovely review you have given regarding our Twickenham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotIncredible Property Management Service
I deal with Anna Harrison, one of the Property Management Directors at Snellers for our rental properties. She is incredibly knowledgeable, helpful, friendly and so reliable when it comes to dealing with our property maintenance issues and renewals. I would highly recommend her to anyone thinking of renting out their properties.
Dear Julia, Thank you for taking the time to leave a lovely review regarding Anna. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTamara gave excellent support during my recent house sale. The process didn't go particularly smoothly or quickly, but Tamara always responded swiftly to my questions, and came back with updates, as well as soothing my nerves.
Dear Karen, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
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