Snellers Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Google

I am currently searching for a place and Snellers Twickenham has provided very good service so far. Kena-Leigh has showed me seveal places, she was very well prepared, able to answer all my questions and I am very happy going forward finding a place with her help. Overall, my experience with Snellers has been great, as organising viewings worked super quick and easy and mail responses came more or less immediately.

Emily · 23 October 2023

★★★★★ 5/5

Trustpilot

Snellers Twickenham team

On our first interview with Tilly it was evident we were dealing with the person we felt we could trust to secure our property, she was able to tell us all the information we required and supported us with every step and we felt she was upfront, Tilly was encouraging and supportive. She had outlined all the strategies and plans to help us achieve our goals. We entrusted Snellers with the property. A decision within 48 hours had landed on our feet, we are so happy!!! Tilly has a depth of local knowledge and marketing skills of a profession manner that she applied which is driven by honesty & sincerity.#Twickenham#snellersThank you for your help!!!!

Kirsten · 22 June 2020

★★★★★ 5/5

Google

I am a first time buyer and cannot recommend this branch enough. From the moment we first enquired about viewings to the exchange they have supported us along every step and taken time to explain the process in a friendly manner. Chelsea McCabe, Martin English and Jack Lucas are a credit to the company. They were professional yet approachable, and went above and beyond to ensure we received bespoke support for our needs. If you are a first time buyer, I would highly recommend using Snellers Twickenham!

Katy · 11 January 2023

★★★★★ 5/5

Google

we decided to use Snellers after checking online reviews,and were so glad we did. Right from the initial meeting with Kris,to all the further communications with Aliyah , who dealt with all our queries and concerns in in a very friendly and professional manner, keeping us informed all the way.We would certainly recommend them ,and use again if required. Many thanks to everyone.

David · 26 March 2024

★★★★★ 5/5

Google

Kriss and his colleagues at Snellers did a great job selling our house in a very difficult market. They were very professional, friendly and responsive. They communicated well with us and their follow up was excellent. It was not a quick sale - so they had to show a great deal of patience but their level of support throughout the process remained consistently good. In the end we got there!

Nick · 23 October 2023

★★★★★ 5/5

Trustpilot

Snellers St Margaret’s - Excellent team

I sold my property in Isleworth through Snellers St Margarets. The team were brilliant from start to finish, providing regular communication and managing my sale with professionalism whilst also making the process enjoyable. A sale was made quickly and the process was fast and efficient. I’m already moved and in my new home faster than expected. Hitesh Patel looked after the sale and was a pleasure to liaise with. His advice and support guided me through selling my first property making it a straight forward process. He kept in regular contact with my solicitor and got back to me quickly with messages from the buyers. Hitesh was always happy to answer any queries I had. Andy and Dyaun in the Snellers office were also a pleasure to liaise with and gave a great deal of helpful information and support. I would not hesitate to sell with Snellers again in the future, they are an excellent team of estate agents.

Helen · 21 February 2020

★★★★★ 5/5

Trustpilot

Great service

Snellers is a good local company I've used for a number of years. Sophie Sheppard has always been very helpful and professional in her approach, I've enjoyed working with her across a number of tenancies.

KD · 16 May 2025

★★★★★ 5/5

Google

Really impressed with the team that are managing the sale of my property. I was kept fully informed, they were courteous and always did what they said they would, when they said they would. I would have no hesitation recommending them - special mentions to Priya and Kris who could not have been more supportive and proactive. Thank you.

Lucy · 25 May 2024

★★★★★ 5/5

Google

My family have personally have let out 6 properties in Twickenham privately ourselves for the past 20 years and dealt with over 100 letting agents in our time. I am pleased to say in our 20 years and 100 plus agents NONE have come even …

Dee · 16 December 2025

★★★★★ 5/5

Trustpilot

Isabella is a great property manager

Isabella is a great property manager . She recently took over from my previous property mgr (who was also fantastic) I am an overseas landlord and she made the effort to meet me when I was back in UK so she could introduce herself. She is communicative and checks in regularly to make sure all is ok. This is v reassuring to an overseas landlord so we can be kept informed. When I asked her to send photos of a recent renovation that had to be done on my property she obliged in a very timely manner. 5* service!

Koukla25 · 16 November 2019

★★★★★ 4/5

Trustpilot

High quality communications from…

High quality communications from Snellers gave me the reassurance my property was in good hands. Huge thanks to Sophie Sheppard!

JaM · 3 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend Snellers!

I am so pleased with the service provided by Snellers. We have been renting through them for about 5 years. The initial move was fantastic, well organised. The whole team have been fantastic. The property is managed by them too , a special thank you to Isabella who has been amazing and so helpful. She is always a just a phone call away, responds quickly to emails and always follows up to ensure that the any work carried out is done properly. Highly recommend Snellers!

Julie · 15 August 2019

★★★★★ 4/5

Trustpilot

After a slow start, our new property manager was excellent!

I have been with snellers for just over a year now. We have had a few problems in our property which took some time to resolve however, Lisa was always very friendly and helpful when she became our property manager. She would keep in touch and was relatively easy to contact for a letting agent! Towards the end of our tenancy she has been amazing with everything, also some of the other staff around the office have been very helpful regarding our property!

Leanne92 · 24 July 2019

★★★★★ 5/5

Trustpilot

Excellent Service and Understanding!

I’ve been with Snellers for almost a year now and have never ever had a problem with them. Compared to previous estate agents from previous homes, which were no help and not so understanding. One colleague called Matt has been more than helpful and very reassuring throughout my tenancy. I was going through a difficult situation and Matt was very speedy in offering his support so I could get everything quickly sorted. If there was ever a problem Matt was the go to person to get this sorted out. Out of my experience Snellers are one of the best companies I’ve dealt with. Thank you.

Kane · 23 July 2019

★★★★★ 5/5

Google

The team at Snellers were simply incredible today!!! Without boring background detail, I managed to lock myself into my bedroom, and I only had 7% battery life remaining on my phone. I could hear meetings continuing on my laptop that I was meant to be a part of, but unable to let colleagues know….. The team immediately dealt with my faux pas, despite me calling through to sales and Lettings teams instead of maintenance. They made sure that the management team were notified immediately and I was freed within 25 minutes. Simply incredible work guys! You saved my day. Apologies, but in my panic I didn’t remember any of the names involved, so just a huge thanks once again!

Adrian · 23 October 2022

★★★★★ 5/5

Google

Without doubt one of the best estate agent services I've ever experienced. Is properly amazing how 1 good person can change everything. He did absolute wonders with my daughters first flat purchase. Was a very emotional purchase and he masterfully managed everything along the way. Single handedly busting the myth of 'buying a house is one of the most stressful things you can do'. Sell your house through Martin... buy your house through Martin... I think I'd even trust him to take out my appendix. I'm an advocate. In fact scratch the appendix - I'm getting him to do my funeral and seeing if he can bust that myth too!

David · 23 October 2022

★★★★★ 5/5

Google

Snellers is a great local estate agent. I’m new to the area and didn’t know the market very well. I ran into Kyle, one of the lettings consultants and we had a great conversation. He is very friendly and knowledgeable about this esteemed market and answered many complex queries of mine . I will definitely be using them in future.

Jackson · 26 March 2024

★★★★★ 5/5

Google

Having used Snellers personally for several years, I have nothing but positive feedback to give and in particular, referring to the Twickenham branch and working with Kieron Melly. The great communication and transparency is exactly what you need from an Estate Agents and to be able to trust an agent in dealing with your next family home which is of course always a big step. Highly recommend.

Davinia · 23 October 2023

★★★★★ 5/5

Trustpilot

Property management

Sophie Sheppard has been managing works on my property and she has been very efficient and helpful. Thanks

Alan · 25 October 2023

★★★★★ 5/5

Google

The sales team at Snellers have been fantastic. Kieron has advised us and kept in close contact and we have been helped as well by Molly and Kena. Communication has been brilliant and has given us confidence as we have progressed through through the process of buying and letting our house. The team know their work well and have been consistently helpful and on the ball.

Spi · 23 October 2023

★★★★★ 5/5

Trustpilot

Great support for tentants

As tenants, it can often be a challenge to be heard and supported, either by Landlords or Managing Agents. Shaun Brayshaw at Snellers has been superb in taking care of us. He goes above and beyond to ensure that our concerns and needs are addressed. Shaun facilitated an emergency boiler replacement right before a bank holiday too.

Shaun · 1 May 2024

★★★★★ 4/5

Trustpilot

I have dealt with Snellers for the leasing of my flat

I have dealt with Snellers for the leasing of my flat for a number of years. They have always been very good in coming back to me in good timescales and in getting work sorted out. I would highly recommend dealing with Sophie Shepperd on the property mgmt side, Agy Foolchand and Kieron Melly on Lettings and the lovely Martin English on the sales side.

Sharon · 3 November 2023

★★★★★ 5/5

Google

Molly-Jo and Kieron were very helpful when we were trying to find a house to rent. They went above and beyond helping and sorting things for us once we found the perfect place.PositiveResponsiveness, Quality, Professionalism

Charlotte · 11 January 2022

★★★★★ 5/5

Trustpilot

I was shown a couple of flats by Matt…

I was shown a couple of flats by Matt Ross and he was very professional. Kept me updated on all new properties that met my requirements. He was very informative and attentive to my needs. Thank you Florence

FLORENCE · 6 July 2021