Trusted Agent profile · Richmond upon Thames

Snellers Twickenham reviews in Richmond upon Thames

4.7

★★★★★ Excellent

672 reviews across 2 platforms

64 Heath Road, Twickenham, TW1 4BX, Richmond upon Thames, TW1 4BX

Snellers's office in Richmond upon Thames, at 64 Heath Road, is rated 4.7 out of 5 across 672 reviews on two platforms, including 348 Google reviews rated 4.8.

Google logo

4.8 / 5

348

Reviews on Google

This office

Trustpilot logo

324

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

After having several hiccups in my house hunting program, i ended up with Snellers. I finalized the house in the very first viewing and I'm very happy about it. Jaye Meredith was my agent and she was very helpful and professional. Right from putting up the offer till receiving home keys everything was very well managed. Overall great service!

Spandana · 24 October 2017

Agent replied · 22 October 2024

Dear Spandana, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Trustpilot

Professional and friendly service. Highly Recommended

After using Snellers letting services for over 2 years as a landlord I recently engaged them to sell my property. From the moment I first spoke to the sales team I was completely impressed by the level of customer service and their professionalism. They continually kept me informed of progress and feedback, provided sound and well informed advice and guided me through the selling process with patience and understanding. The end result is that I sold my property and attained the price I was after. Thank you to Chelsea, Harry and the team. Highly recommended.

Joeanne · 29 September 2021

5/5

Google

The Snellers team have been professional, approachable and so friendly during our house sale. So refreshing to have such a pleasant experience! Priya and Stevie have been supportive, understanding and approachable. Really enjoy chatting to them and loved how Priya showed us houses - she really took care to understand each property and highlight features.

Susie · 22 November 2024

Agent replied · 22 December 2024

Dear Susie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

I have recently bought a house through Snellers Twickenham. Aliyah was fabulous- very professional, responsive and friendly.

Julie · 17 August 2025

5/5

Google

Thank you very much Priya for all your time and energy that you kindly gave me yesterday while viewing 5 properties. It was very useful that you ensured that I saw as many properties as possible during my visit to Twickenham and I really appreciate the extra effort you went to in obtaining the possible rental figures. You could not have done more to help me with my property search.

Anna · 25 February 2024

Agent replied · 22 October 2024

Dear Anna, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Priya. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

5/5

Trustpilot

Sophie is a very good at her job and…

Sophie is a very good at her job and very focused on finding a solution to any problems that we may have. A credit to Snellers

Graham · 23 November 2023

Agent replied · 29 October 2024

Dear Graham, It’s great to hear that you have had a brilliant experience with Sophie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

An amazingly quick purchase through Snellers Twickenham. After using Snellers recommended Solicitors, we went from offer to acceptance to exchange in two weeks! Communication was excellent. Martin is dedicated, Chelsea brilliant and Amy awesome. A fantastic team. THANK YOU!

Emma · 23 October 2022

Agent replied · 22 October 2024

Dear Emma, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience - particular with Codie! Would definitely recommend Snellers.

Alicia · 9 October 2026

5/5

Trustpilot

Great job

Zara has been really helpful, very pleasant to deal with and has made this a smooth experience for us.

Subhash · 12 April 2024

Agent replied · 29 October 2024

Dear Subhash, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

Aliyah at Snellers has been amazing during the purchase of my property. Very quick to respond to my queries, follow up with sellers, organise multiple viewings and anything else I needed. The rest of the team were great when I was passed on to them also. Thank you! Will definitely go to Snellers if selling in the future as heard great things from this side also.

Amy · 25 April 2024

Agent replied · 22 October 2024

Dear Amy, We really appreciate you taking the time to leave such lovely comments about Aliyah. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Marcus has been a fantastic broker in…

Marcus has been a fantastic broker in securing a tenant for our buy to let property in St Margaret’s. He has been professional, personal and attentive to our needs and timelines. Would definitely recommend him in the pursuit of getting the job done!

Kerry · 8 April 2022

Agent replied · 29 October 2024

Dear Kerry, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The Snellers team have been professional, approachable and so friendly during our house sale. So refreshing to have such a pleasant experience! Priya and Stevie have been supportive, understanding and approachable. Really enjoy chatting to them and loved how Priya showed us houses - she really took care to understand each property and highlight features.

Susie · 28 October 2024

Agent replied · 11 November 2024

Dear Susie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

Snellers we're totally professional throughout. They our property portfolio together in record time, kept us fully up to date on all prospective viewings and client feedbacks and found us a perfect buyer in no time at all. We thoroughly recommend the Snellers sales team! Jon and Sue.

Jon · 16 January 2026

5/5

Trustpilot

Thank you Sophie Sheppard

Sophie Sheppard has recently taken over our property management and has been proactive in her approach providing great service. Thank you Sophie great job

Mark · 24 November 2023

Agent replied · 29 October 2024

Dear Mark, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sophie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Highly recommend

We managed to secure our letting in a week. The process was really smooth and Marcos was really helpful throughout the process. We couldn’t see the property in the first place however they happily managed to fix a viewing afterwards. Highly recommend!

Ema · 21 March 2022

Agent replied · 29 October 2024

Dear Ema, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Snellers (Twickenham) have been brilliant, and Priya especially. Took care of me, my needs and desires with consideration and kindness ensuring the success of the purchase. Efficient, effective and reliable. Priya really helped to ensure I was buying the best property for me, and she and Tamara ensured a speedy and smooth purchase. Really pleased.

Philippa · 8 October 2024

Agent replied · 22 October 2024

Dear Philippa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Trustpilot

Professional and efficient service

Snellers in Hampton Hill are like a breath of fresh air in this pessimistic time that we find ourselves living in.It has been a pleasant surprise how fast things have moved since our initial discussion and we have nothing but sincere appreciation for the professional service we are continuing to receive. I would not hesitate to recommend the services offered by Snellers and offer my own sincere gratitude and thanks. Well done!

Linda · 17 November 2023

Agent replied · 29 October 2024

Dear Linda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Thanks

Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble. Best wishes for you and your team.

Jay · 9 July 2025

Agent replied · 23 January 2026

Dear Jay, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Priyanka

5/5

Google

I have had a good experience so far from Snellers in Twickenham in the process of selling my flat. They managed to find a number of potential buyers very quickly which resulted in an offer. Priya helped me through the process and has been proactive on my behalf and pleasant to work with.

Nicole · 4 November 2024

Agent replied · 11 November 2024

Dear Nicole, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

1/5

Trustpilot

Please stop harassing us

We have a ‘to let’ sign outside our house. Apparently that means this estate agent can post three letters through our door in the space of 24 hours, one of them asking we call them to discuss the sale. We are not dealing with this estate agent and, for the record, will not do so in future. We have a sign on the door saying ‘No junk Mail’ and another sign saying please do not knock because we have a newborn baby. The letter box makes a very loud noise, and knocking on the door just after you have posted a letter which says ‘sorry we missed you’ is just rude. The fact that they can’t read (or choose to ignore?) either sign makes me very concerned about their ability to sell a house. Please stop harassing us. We already have representation for selling our house. Thank you.

Suzanne · 22 March 2023

Agent replied · 29 October 2024

Dear Suzanne, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this for further you and have your address removed. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very efficient service, thoroughly recommend snellers

Clare · 16 March 2026

Agent replied · 16 April 2026

Dear Clare,, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha

5/5

Google

Charlie has been excellent in his communication, support and advice in my pursuit of our first home ! He has been highly responsive to all our queries and co-ordination with the sellers. I would recommend him and Snellers for excellent service. Really appreciated.

Sumit · 23 October 2021

Agent replied · 22 October 2024

Dear Sumit, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Kind Regards,Sarah Tranter Customer Relations Team

5/5

Trustpilot

Great service, caring and professional staff. Would highly recommend for anyone renting

Great service. Snellers have been very responsive to any queries or issues raised and always easily accessible on the telephone. They are empathetic and professional and have responded in a timely manner to emails. Foysol Ahmed recently has been of great help to me personally; his empathy, understanding and efficiency is commendable. Any interaction I have had with the staff in lettings and in property management has been positive.

Sona · 11 December 2023

Agent replied · 29 October 2024

Dear Sona, Thank you for taking the time to leave a wonderful 5* review. Foysol will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I am currently searching for a place and Snellers Twickenham has provided very good service so far. Kena-Leigh has showed me seveal places, she was very well prepared, able to answer all my questions and I am very happy going forward finding a place with her help. Overall, my experience with Snellers has been great, as organising viewings worked super quick and easy and mail responses came more or less immediately.

Emily · 23 October 2023

Agent replied · 22 October 2024

Dear Emily, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kena-Leigh, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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