Trusted Agent profile · Richmond upon Thames
★★★★★
673 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX, Richmond upon Thames, TW1 4BX
Snellers's office in Richmond upon Thames, at 64 Heath Road, is rated 4.7 out of 5 across 673 reviews on two platforms, including 348 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Snellers Twickenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleMartin English and the team did a fantastic job of marketing our lovely 2 bed cottage in Twickenham. They found the ideal buyer and were very friendly, efficient and helpful throughout the whole process. I would thoroughly recommend them.
Dear Richard, Martin will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team.
1/5
TrustpilotDo not trust Snellers agency
Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear. They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.
Dear Kat, I am sorry to read your 1* review. I am unable to locate you on our database from your Trustpilot username. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
1/5
TrustpilotDo not trust Snellers agency
Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear. They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.
Dear Kat, I am sorry to read your 1* review. I am unable to locate you on our database from your Trustpilot username. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI'm glad everything was running smoothly with the tenancy and i am happy with Sneller rental team service. In the middle of December 2023 I made a contract with the Sneller to rent my property. Sneller found a professional tenant in less than two weeks, the contract was written, and on January 2, the new tenant moved in without any problems. I am very grateful to Hannah and Agnivesh in Sneller rental terms who tried to do everything in the best way and in the shortest time. Thank you
Dear Shirin, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleTom was helpful, communicative and enthusiastic throughout our search for a property to rent in Twickenham. He kept us informed at all times and was able to answer all of our questions and support us during the process. Both of the properties we viewed with him were perfect, demonstrating he knew exactly what we wanted - many thanks to him and to the team at Snellers.
Dear Helen, Thank you very much for your great review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotA professional and customer focussed company
I have always received a timely and professional service from Snellers and been kept up to date on any issues. I have dealt with Sophie for a long time now and she has maintained the excellent sercice.
Dear Carl, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing agent, went over and beyond to ensure for a quick and smooth transaction! Highly recommend Codie!
Dear Tyler, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
4/5
TrustpilotGreat Help
Both your staff member Foysol Ahmed and the plumbers that were sent to assist were friendly and helpful and our issue has been resolved. I'd like to thank Foysol and the team for their help with this.
Dear Spencer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleHad 2 viewings scheduled for the same day directly after each other. At the time of the viewing when already there, they called that they did not get the key to the first flat for some reason & interestingly - they forgot to tell us that the 2nd place was already let. To compensate, asked us to help with our search and send an email with details. We did that and never heard back.
Dear Áron, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Sarah, Customer Relations Team
5/5
TrustpilotThank you!
I'm grateful to both Jaime Lipscombe and Kali-Ann Hawker for helping with a difficult tenancy issue. They were able to find a solution that worked for all parties involved and no-one was left out of pocket
5/5
TrustpilotSnellers
Snellers, particularly Sophie Sheppard with whom I have been dealing, have looked after any issues raised, either by my tenants or by myself, professionally and quickly and provided a really good support service. Many thanks.
Dear Maggi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust bought a property via Snellers and had an excellent service from them. Thanks to Aliyah who led the sale but also Martin, Phoebe, Amy and Chris. The whole team were very proactive, helpful and responsive.
It’s great to hear that you have had a brilliant experience with our Twickenham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWonderful experience dealing with snellers. Cameron was very informative on our viewings. Smooth process. Top geezer
Dear Dylan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
TrustpilotSophie Sheppard Hampton Hill
Sophie is so helpful and since she has taken over my maintenance for our house shes so efficient friendly and incredibly helpful. She is definitely 5 star materiel and a credit to any company.thanksTina Gray
Dear Tina, Thank you for taking the time to leave such a greatreview, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI wanted to take the time to give a 5 Star review to Agnivesh for being an excellent Agent to have dealt with. He has provided incredible service spanning over a couple of months, never putting me under undue pressure to make a decision on a property, took the time to understand my situation and even put me in touch with another branch to help find a home for our family. Which we have gone with. Every time, I asked him to contact me at a that, when making recommendations on properties he would reference previous conversations and mention aspects of the property that would worked based on my daughter’s school location or allowances for my pets. He is incredible and has really nurtured this relationship for the long term. Thank you
Dear Morgan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKieron Melly has been brilliant for us at Snellers - attentive, fair, courteous and always looking for the best possible deal for us.
Dear Jim, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotSophie at snellers is amazing
Sophie at snellers is amazing, keeping us updated and is so prompt with what ever we need! If Sophie is dealing with you at snellers I can promise you will be in good hands.
Dear Marc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotEnd-to-end residential letting service
The Snellers office in Hampton Hill has supported us as first-time landlords throughout our end-to-end journey. Helping us to bed-in, helping us to find tenants at pace, helping us to ensure the property was compliant, and above-all, helping us with some complex tenant-relationship issues. We would, in particular, like to commend Sophie Shepherd, and Anna Harrison who have been engaged from day 1. It's nice to see managed residential property agents earn their fees and go above and beyond! Thank you.
Dear Adam, Thank you for taking the time to leave a wonderful 5* review. Sophie and Anna will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotBrilliant Customer Service from Sophie Sheppard
I have been renting a flat through Snellers for 1 year now and I am generally happy with my overall experience apart from a few little things. I must highlight the brilliant customer service received from Sophie Sheppard though. She is very professional On one occasion I lost my patience and my cool which was not good. It wasn't her fault but she handled it very professionally and gracefully and still helped me fully to resolve the issue. I had to apologise after. She has always sorted all my problems out efficiently so well done Sophie ! Snellers and your management are lucky to have you Finn McClean
Dear Finn, Thank you for taking the time to leave a wonderful 5* Google review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExtremely professional and thoughtful service. Thank you Aliyah, Priya and Rachel for your hard work.
Dear Lyds, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleVery proactive and helpful. A shout out to loveli Codie, who went above and beyond to help!! Thank you!
5/5
GoogleThey’re a lovely team, especially Priya who always gives me the heads up on new properties and understands my needs - a joy to work with.
Dear Sophia, We really appreciate you taking the time to leave such lovely comments about Priya. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent service from Snellers in Twickenham from valuation through to completion which has only taken 3 months. Not sure what to expect during the pandemic but Snellers and in particular Charlie have been brilliant. Quality end to end service with the customer at the forefront at all times. Many thanks for making this a very smooth processPositiveProfessionalism
Dear Sue, Thank you for taking the time in providing such lovely comments about Charlie in our Twickenham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotWe have rented a property from Snellers…
We have rented a property from Snellers for 2 years. Very happy with the service. Sophie Sheppard has been very helpful to us,kept communication clear and concise. Thank you Sophie and Snellers.
Dear Michal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Snellers Twickenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
