Snellers Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Over 10 years of experience letting our…

Over 10 years of experience letting our properry we have had a mixed bag with the letting agent side of Snellers. Over the years we have had at times, a very poor service, which seems to be very dependent on the person who is managing your property and of course the tenant in the property also.But over the last 2 years I am very happy to give the 5* to Sophie Sheppard who listened to my concerns and managed to rectify many issues within a very reasonable timescale when she took over managing the letting of my property.We are now selling the property with Snellers and Sophie continues to provide the information we need to provide to the buyer, eg safety certificates and she ensures they remain up to date so we comply with the regulations associated with letting a property.

Rosena · 11 June 2024

★★★★★ 5/5

Google

We had an amazing experience with Snellers especially Nikki and other staff as well. The customer service was outstanding and we are so pleased that they went above and beyond to help us to find a new Home. Thank you Snellers and Team.

Tania · 23 October 2023

★★★★★ 5/5

Google

Snellers Twickenham did a great job of selling our property. Each step of the process was very collaborative and our input and feedback listened to and acted upon. Special thanks to Nartin English and Tamara Ellwood for excellent customer service throughout the process.

Sudha · 23 October 2023

★★★★★ 5/5

Trustpilot

Best Letting Estate Agents

I could not have wished for a better estate agent. They were helpful, thoughtful and extremely efficient. Everything was handled with care and consideration especially as I am elderly.I want to particularly thank Marcos Arellano and Rob, The Branch Manager at the St Margarets branch. Thank you so much and I look forward to renting the property you found me.

Leonardo · 11 March 2022

★★★★★ 5/5

Google

James Wildsmith from Snellers Twickenham has been fantastic throughout the house hunting process. Unlike some estate agents James seemed to pay close attention to what it is we were looking for (we were quite picky) and only came back to us with properties which might suit our needs. He kept just the right amount of contact also when compared with some other agents you feel a little hassled. Thanks James!

Tiffany · 24 October 2019

★★★★★ 5/5

Trustpilot

Landlord review

I’ve been using Snellers to manage my flat for a few years now. They’ve done a good job looking after my tenants, kept me informed of relevant issues and kept in regular contact. I’d like to thank Josh Moody for his diligence.

Mary · 4 November 2023

★★★★★ 5/5

Google

My agent is called Molly - Jo and she has been absolutely brilliant. Not only she is professional and passionate about her job but also she makes the atmosphere very friendly and welcoming. Looking for an apartment with Molly was a very pleasant experience and I will be certainly coming back to Snellers in future! Thank you Molly. IvanaPositiveResponsiveness, Quality, Professionalism, Value

Ivana · 23 October 2021

★★★★★ 5/5

Trustpilot

Review

I have been working with Snellers to manager property for over 10 years. Kelly Baldwin runs a very professional team and I would recommend Snellers to other landlords.

Paul · 19 February 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID. Use of gas lighting techniques like ringing 7 times in a row changing the storey each time. Lied about things being renovated before we moved in at the viewing and lied about the landlord using the garage for his own storage. All of this after we signed the tenancy agreement. I have been renting for the last 25 years and this was one of the worst experiences I have had with estate agents.

Harvey · 7 August 2024

★★★★★ 1/5

Trustpilot

Would not recommend you ever engage with them

They arranged viewing without permission. Failed to respond to requests to withdraw marketing despite contract ended. Asked for keys back. Told to collect and bring ID. Cowboys.

Timothy · 26 February 2026

★★★★★ 5/5

Google

Everyone was really friendly but a special shoutout to Agi who had endless patience for my questions. He was always really clear and helpful and I felt that he really had my best interest in mind. Would recommend.

Jyoti · 26 January 2024

★★★★★ 5/5

Google

Sam is extremely helpful and professional. I look forward to continuing to work with him in our property hunt.

Clare · 13 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Sophie Sheppard…

I would like to thank Sophie Sheppard for her help negotiating a number of areas which arose throughout this year. She has been very helpful, quick to respond to queries and found successful ways in which to find solutions.

KM · 17 December 2023

★★★★★ 5/5

Trustpilot

We had a great experience with our…

We had a great experience with our estate agent, Sam. He was professional, responsive and communication was clear and prompt. Very easy to deal with.

Jose · 7 March 2026

★★★★★ 5/5

Trustpilot

Great service!

I have been very well looked after as a tenant by Snellers and in particular by Foysol Ahmed - great level of communication and professionalism. Punctual with any visits needed and always keeping me up-dated about any works. Thank you Foysol!

Sue · 26 October 2023

★★★★★ 5/5

Trustpilot

Harry Jenkins Twickenham

Harry Jenkins was outstanding, not only in securing a good price for the sale but also of keeping the process on track even when there were the inevitable surprises. He deserves special mention for offering to help supervise the packing and removal of our belongings when we could not return to London from Moscow due to travel restrictions. Very grateful for his assistance.

Alastair · 9 April 2021

★★★★★ 5/5

Trustpilot

I have a good tenant

I have a good tenant, who pays the rent on time, so I want to keep them happy. Unfortunately, they are not hesitant about reporting every little detail of "things that need to be done". I am so pleased to have someone like Sophie Sheppard who can sort thins out and keep the tenant happy.

Donald · 9 May 2025

★★★★★ 5/5

Trustpilot

Simply the best

As a busy professional I cannot overstate the importance of dealing with a property management team that provides excellent communication, accessibility, and regular check-in. In short, the stress saved by Snellers has been invaluable in keeping me on track in my other ventures. Sophie (Sheppard), in particular, has been invaluable in delivering Sneller's Values.

Marky · 15 May 2025

★★★★★ 5/5

Trustpilot

We had support from Ruby Burridge from…

We had support from Ruby Burridge from the Hampton Office of Snellers Estate Agency in SW London.She was very helpful, articulate, on time and knowledgeable. Although the particular properties were not what we wanted, Ruby was very helpful.Five star review.

Michael · 25 October 2023

★★★★★ 4/5

Trustpilot

Very Helpful Staff

Sophie Sheppard from Snellers has always been highly efficient in responding to calls and emails. She deals with problems quickly and is always available to help, this makes relationships between landlord and tenant much easier and prevents issues building up. I am very satisfied with the service Sophie has provided on behalf of Snellers.

Eleanor · 14 May 2025

★★★★★ 5/5

Google

We purchased our house through Snellers in Twickenham. Martin, Tamara and team made this purchase really seamless and apart from a few last minute hiccups to expected I guess, the process was very easy and communication was great! Would recommend!

Christian · 23 October 2023

★★★★★ 5/5

Trustpilot

Snellers have been amazing in helping me find the right property for me and my family

Snellers have been amazing in helping me find the perfect property to rent. Very friendly and professional and kept me updated with suitable properties, I felt as though it was just as important to them that I got the right property to suit the needs of me and my family. Also want to say a huge thank you to Amy!

Ozuola · 16 September 2021

★★★★★ 5/5

Google

Kyle @ snellers has been really helpful from viewing to moving in day. He was always available and responded to emails and kept me informed throughout. Thanks Kyle

Patrick · 24 June 2024

★★★★★ 4/5

Trustpilot

Many years of experience

I've had dealings with various property managers within Snellers since inheriting the flat from my father that they have managed for years. It's currently Shaun Brayshaw, who has been prompt, efficient and courteous in dealing with my queries and assorted issues. I can recommend the company based on many years of family experience.

Mark · 19 May 2025