Trusted Agent profile · Richmond upon Thames
★★★★★
673 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX, Richmond upon Thames, TW1 4BX
Snellers's office in Richmond upon Thames, at 64 Heath Road, is rated 4.7 out of 5 across 673 reviews on two platforms, including 348 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Snellers Twickenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleKieron Melly is one of the talented Estate manager. He is warm and friendly. Most importantly he get straight to the point and get things done in the most practical and effient way. Very happy to work with him and his team for more than 10 years!
Dear Lei Song, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMy property Manager Stephanie Sheppard…
My property Manager Stephanie Sheppard deserves a lot of praise. I can rely on her to keep me informed and updated on any developments concerning my property.If work needs to be done she will not only advise me but also update me on progress. Thank you Stephanie
Dear Colin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI am really glad to have cross path…
I am really glad to have cross path with Snellers; as they were very patient, kind and understanding during this house hunting and viewing process. Most especially Alex and Marcos who were very approachable, and that made it easy for me to ask questions till I was happy with the property choice.I would highly recommend this Estate Agent to anyone looking for a trusted company.
Dear Joy, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThank you Geeta!
I have used Snellers St Margarets as a letting agent for several years to fully manage my properties. I recently had a complicated maintenance issue which was handled by Geeta Sharma and I was very impressed with the way she proactively managed the situation, communicating between myself, the tenants and various trades to resolve a time sensitive issue to everyone's satisfaction.
Dear Nicky, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotSophie Sheppard has helped us greatly…
Sophie Sheppard has helped us greatly with a very long and difficult end of tenancy process this year . She has kept us up to date with information and explained the process clearly to us so we know what to expect along the way . Many thanks Sophie
Dear Robert, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent Service
Very happy with the service I receive from Snellers in the full management of my flat in Strawberry Hill, Twickenham. The team, particularly Sophie and Josh are always available and efficient in helping to resolve any problems that crop up and in dealing with Letting renewal matters.
Dear Marilyn, Thank you for taking the time to leave a lovely review regarding Sophie and Josh. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleDisappointed with service! Have done very short notice that we can’t get into the flat, with signed documents and paid deposits! And we didn’t receive any l proper apologies after
Dear Iryna, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asha
5/5
GoogleWhat a great agency! Agnivesh was brilliant from start to finish with our letting. He was super friendly and helpful, he answered every question we had. Excellent!
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleWe instructed Snellers estate agent to sell our house for us early October. From the very first meeting we were impressed with the energy, confidence and professionalism of the whole team. Three individuals who stood out were Steavie, Pryia and Rachel. These ladies were friendly, knowledgeable and exceptionally competent, as a result our house was sold within a week for more than the asking price. An excellent service from the team at Snellers! Mark & Laurence
Dear Mark, Thank you for your kind comments regarding the Twickenham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleI have been looking to buy a property in the hampton area and came across snellers. Cam has been super helpful, attentive and very knowledgeable. Would recommend!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
Trustpilot5 stars deserved!
My experience with Sellers Estate Management has been amazing. Holly is always there when you have issues with the property, replying quickly to my emails and calls with a very positive attitude, taking care that things are getting fixed quickly and smoothly. Thanks Holly, 5 stars deserved!
Dear El, Thank you for taking the time to leave a wonderful 5 star review. Holly will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAlthough I haven't been successful in finding a propert yet, James has been very attentive to my needs. And in regular contact when he feels a propert may be of interest. So far, a great service. Thank you for your time and attention James, it's really appreciated
5/5
TrustpilotSophie Shepard is amazing
Sophie Shepard is amazing, courteous, on time. She gets it done quickly.
Dear Martin, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Priyanka
5/5
GoogleI can't recommend Kieron, Hannah and Nikki enough. They have been excellent partners from start to finish and always keeping me updated and advocating on my behalf. They have moved quicker than anyone else I have worked with thus far, I'm very grateful for their help!
Dear Ali, Thank you for your kind comments regarding Kieron, Hannah and Nikki and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotReview - Snellers Teddington
Zara Choudhry has been exceptional in helping us with getting our contract amended while helping clarifying any questions that we had in terms of deposits and next steps.She’s knowledgable, patient and really keen to understand your needs first.
Dear Samratjit, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThey say that selling your house can be one of the most stressful times in your life. Fortunately for us we picked the right company to sell our property and had a buyer very quickly indeed. I would like to thank Chelsea McCabe and Sophie Richardson and the team for all their hard work, professionalism and help during this time. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Dear Pauline, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Kind Regards Sarah Tranter, Customer Relations Team
5/5
GoogleThe Snellers Twickenham team have been incredibly helpful throughout my house purchase process! The team provided regular progress updates, were always willing to contact the seller if I had any questions and were extremely efficient! A special thanks to Martin and Chelsea who managed my purchase - they were brilliant. I would highly recommend using Snellers Twickenham.
Dear Bethany, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMany thanks, Zara Choudhry.
Zara Choudhry is a very good tenancy management officer. She has been friendly, professional and responsible.She has resolved my tenancy issue quickly and effectively. I am grateful for her help. I hope everything goes well with her.
Dear Carolyn, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotBethany review
Bethany has been the property manager for my property during the last year. During this time she has dealt very capably with all issues arising in a timely and professional manner. I am confident that the property is in good hands under Bethany's responsibility.Bob Henry
Dear Bob, Thank you for taking the time to leave a wonderful 5 star Google review. Bethany will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSnellers lettings were fantastic to work with
Snellers were fantastic to work with. They kept us posted with available properties to let as soon as they came on the market and we were able to find a fantastic rental which we love. Amy, Ayca and Lucy were all brilliant throughout the process - thank you for all your help. Highly recommend and will certainly look to use again next time we move.
Dear Polly. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSam deals very well, his way of talking is very good with his clients, over all he is very good.
Dear Simran, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
1/5
GoogleShocked and quite frankly disgusted by this estate agent in Twickenham. Have heard some awful things about breaching contracts and showing no care or consideration, not even a proper attempt to right their wrongs. Royally stitched up by them when everything was almost set for move date, would never recommend. Heartless and cruel to treat people with such callousness.
5/5
GoogleWe were very happy with Snellers finding us a rental after some others fell through - Kyle was brilliant, very friendly and responsive throughout
Dear Zack, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleSnellers have been absolutely top drawer for us in our move. We put a lot of trust in them and they have delivered, with a tenacious selling approach, excellent communication and clear understanding of what we wanted to achieve, which has got the result we wanted. They’re a highly professional outfit who go the extra mile. Highly recommended.
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Tell us what you need and we'll put you in touch. Snellers Twickenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
