Trusted Agent profile · Richmond upon Thames

Snellers Twickenham reviews in Richmond upon Thames

4.7

★★★★★ Excellent

672 reviews across 2 platforms

64 Heath Road, Twickenham, TW1 4BX, Richmond upon Thames, TW1 4BX

Snellers's office in Richmond upon Thames, at 64 Heath Road, is rated 4.7 out of 5 across 672 reviews on two platforms, including 348 Google reviews rated 4.8.

Google logo

4.8 / 5

348

Reviews on Google

This office

Trustpilot logo

324

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Holly Mangot and Charlotte Nugent are both true professionals, as are all the team at Snellers in Twickenham. Their management of our property over the years has been first class. Good that they keep my tenants happy and if unsure about certain details, that they never fail to ring me back.

Edward · 23 October 2023

Agent replied · 22 October 2024

Dear Edward, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Holly and Charlotte, and hope we can help again in the future. Kind regards, Customer Relations Team

5/5

Google

I used Snellers for the sale of my property and purchase of new property. The service was excellent. My property was beautifully photographed and listed, great communications on the viewings and follow-up actions, and excellent advice given to get a good offer. On our purchase we were well-advised throughout the process. Our agent Charles did an excellent job in communicating between ourselves, our buyers and our vendors. The back office staff also provided a valuable service, ensuring that problems were ironed out in the minimum time possible as the sale progressed from offer accepted to exchange - helping us maintain the integrity of the chain. All in all, thoroughly recommended for buyers and sellers in the Twickenham area.

Martin · 24 October 2018

Agent replied · 22 October 2024

Dear Martin, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Twickenham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

George at Snellers has been excellent. He found me just the right property in a short timescale. He is extremely efficient and has made the moving process very smooth.

Caroline · 1 December 2024

Agent replied · 8 December 2024

Dear Caroline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

It was a very pleasant experience finding my current apt through Snellers. Kieron Melly from Snellers, who was my point of contact, was very responsive and helped me with all the negotiations and made the whole process very smooth, professional and streamlined. I am glad that they will also continue to help with the property maintenance. It gives me a much needed peace of mind. Given my experience I HIGHLY RECOMMEND SNELLERS Twickenham Estate Agents.

Yams · 23 October 2020

Agent replied · 22 October 2024

We greatly appreciate you putting aside the time to submit a review about our Twickenham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

4/5

Trustpilot

Services

I must express my gratitude for Snellers’ exceptional ability to maintain a strong and respectful landlord-tenant relationship. Their dedication to ensuring both parties were satisfied was evident throughout the entire process.Their ability to strike a balance between landlord and tenant interests is commendable, and I couldn't be happier with their services.

Tiat · 11 October 2023

Agent replied · 29 October 2024

Dear Tiat and Paul, Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

Renting an apartment through Snellers was a very bad experience. They always listened and argued from the owners side whether it's fair or unfair. Based on personal experience, I would never recommend anyone to rent through Snellers.

Ruchi · 24 July 2024

Agent replied · 22 October 2024

Dear Ruchi, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

I feel very satisfied with the service…

I feel very satisfied with the service I get from the Snellers Hampton Hill office. Isabella Murton has been so helpful and knowledgeable in every aspect and I feel I get excellent value for money as nothing is ever too much trouble for Isabella and I feel my property in fully managed and myself and the tenants are very well looked after.

Maggie · 2 August 2019

4/5

Trustpilot

Great professional service

Great professional service from George and Gareth who put the client first.

Poncho · 26 June 2025

Agent replied · 23 January 2026

Dear Poncho, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Google

Very hardworking and diligent in contacting potential buyers to come to view the property. Great communication and input on strategy to market the house and get it sold quickly.

Julie · 17 November 2024

Agent replied · 8 December 2024

Dear Julie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

Nikki and Hannah have both been stars. I really appreciated their mature and caring attitudes as I navigated moving my family for the first time in 17 years - a stressful enough thing in itself. So prompt and professional. Would definitely use them again

Rebecca · 25 February 2024

Agent replied · 22 October 2024

Dear Rebecca, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Nikki and Hannah, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.

5/5

Google

Great experience working with Tamara and Aliyah from Snellers during our recent property purchase. Quick to respond to any queries we had, helpful liaising with the sellers and keeping us informed ensuring a smooth process from start to finish.

Clare · 25 May 2024

Agent replied · 22 October 2024

Dear Clare, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team

5/5

Google

First time renting and Snellers have been amazing from start to finish. They were attentive, responsive and communicative throughout with my contact, Jessica Dell, being particularly "on the ball" across all forms of updates. Would highly recommend to anyone on the fence! - New Renter

ThatNyteDaez · 4 June 2025

5/5

Trustpilot

I44 Trematon Place …

I had previously delegated Snellers purely arranging suitable tenants & managing the finances of my Flat in TeddingtonDue my advancing age, recently decided to ask them to handle the fully management of the property.To date ,Josh Moody & Holly Mangot have more than adequately fulfilled this task.John McCready

John · 9 November 2023

Agent replied · 29 October 2024

Dear John, Thank you for taking the time to leave a lovely review regarding Josh and Holly. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

This team are excellent. They work proactively searching for clients both to sell and buy properties and much more. Pryia and her colleagues have always called me back and kept me updated on their services and checked how can they help me more.

Nahida · 25 February 2024

Agent replied · 22 October 2024

Dear Nahida, Thank you for your kind comments regarding the Snellers Twickenham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Trustpilot

Great Agents

Great Agents. As tenants, we have been very happy with the service and support from Snellers and their team. Matt Brooks has been our property manager for a while. He's very friendly and flexible when it comes to arranging visits. He's been helpful and proactive on the rare occasions when there is an issue with the property that needs addressing.

Chris · 13 September 2019

5/5

Trustpilot

Holly and the rest of the Rental Team…

Holly and the rest of the Rental Team at Snellers are incredibly helpful and efficient, and as a landlord based outside of the UK, I feel very comfortable and confident that my interests are being well looked after.

Mark · 30 May 2024

Agent replied · 29 October 2024

Dear Mark, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Sophie s

Sophie sWe had an issue with the central heating she made the necessary phone calls , making sure the issue is sorted, she got the plumbing company to carry out the work within a day. She is amazing and big thank you from me and my family.

Mohamed · 9 November 2023

Agent replied · 29 October 2024

Dear Mohamed, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Excellent service for the sale of my flat.

I was very pleased with the way Snellers handled the sale of my flat.Martin, the agent, was very easy to deal with, always being friendly, helpful, and professional.He dealt with one or two difficult situations with calm and brought to bear his obvious experience. He remained on top of the details, and dealt well with the buyer.I would highly recommend Snellers.

Alan · 20 August 2022

Agent replied · 29 October 2024

Dear Alan, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Archie and George helped my husband and I find a lovely flat to rent, worked above and beyond to negotiate on our behalf - moving dates and flat condition. Kim and Mike

Kim · 23 August 2024

Agent replied · 22 October 2024

Dear Kim, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Archie and George. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had a wonderful experience with Molly as my letting agent. She managed to negotiate us a good price and was very helpful from day 1. she even offered to take some measurements for us. We also had a good experience with letting agent, Josh. He was particularly helpful at problem solving, when we were stressed. A great team.

Amy · 23 October 2022

Agent replied · 22 October 2024

Dear Amy, Thank you for sharing your kind words about Molly and Josh. Your comments are much appreciated by the Twickenham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I met with Kena-Leigh Dunn today to view a property. She was very professional and informative about the property. She checked in with me just before the viewing as well and helped me understand the next steps. Great service from Snellers - Twickenham.

Erin · 11 January 2024

Agent replied · 10 January 2025

Dear Erin, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and Kena-Leigh will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Mrs Lisa Henderson helped my sister…

Mrs Lisa Henderson helped my sister settling in a fabulous apartment where she stayed for 6 years. I have no words to describe how professional Lisa has been during my sisters’ stay with Shnellers in Kingston and she attracted her to renew her tenancy two times. she is always smiley and polite. Great communicator with her costumers too.

Liliana · 8 August 2019

5/5

Google

We’ve had an excellent experience with Snellers Twickenham, and in particular with Jack Morgan, who looked after us throughout the lettings process. …

Tayg-Erin · 16 December 2025

5/5

Trustpilot

Snellers is a good company

Snellers is a good companyvery good team, Special thanks to Marcos Arellano, he is very helpful, and very good.

Hussam · 26 July 2021

Agent replied · 29 October 2024

Dear Hussam, thank you for taking the time to leave a 5* review for Marcos in our St Margaret's office. The team will be thrilled to read that you received excellent service. Kind Regards Sarah Tranter Customer Relations Team

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