Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
TrustpilotSimply the best!
Savills, and in particular Tessa weβre superb in helping sell our property. Superbly professional and definitely the best estate agents in the UK. Tessa, helped us achieve a great price and looked after us with care and attention throughout the process. Thank you so much Tessa, you are a superb estate agent. Thank you, Paul
Paul Β· 7 October 2022
Agent replied Β· 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Tessa
β
β
β
β
β
5/5
TrustpilotSavills' property management is great
Savills' property management is great. I would like to thank Fiona Wither for her excellent service and prompt communication in managing my flat. I highly recommend Savills for their professionalism and care.
Baha Β· 30 May 2024
Agent replied Β· 23 October 2024
We really appreciate your kind feedback, Baha. We are very pleased we were able to help and wish you all the very best for the future.
β
β
β
β
β
5/5
TrustpilotHIGHLY RECOMMEND
Savills Truro were brilliant from start to finish. Following a good valuation and marketing strategy, George and Sean were always on hand, dealing with all communications patiently and efficiently. They offered good advice and support when needed, resulting in a smooth and quick sale. Lovely Sarah who carried out the viewings was knowledgeable and professional. A very experienced and approachable team.
T Β· 14 December 2021
Agent replied Β· 23 October 2024
Thank you for your kind review. We are all delighted to have achieved such a successful sale for you and look forward to the opportunity of working with you again!Regards,George, Sean, Sarah and team
β
β
β
β
β
5/5
TrustpilotTami has been an amazing propertyβ¦
Tami has been an amazing property manager whoβs always responsive to our concerns. Tami has done a fantastic job resolving property issues such as leak and other form of emergencies. Thanks so much!
Rebekah Β· 4 May 2024
Agent replied Β· 23 October 2024
Thank you so much for your review, Rebekah. It's much appreciated. If you need anything further please donβt hesitate to contact us.
β
β
β
β
β
5/5
TrustpilotRebecca - Property Manager
Rebecca is an incredible Property Manager. Her customer service skills, communication skills and Professionalism are exceptional! She is incredibly committed to her role as a Property Manager and clearly takes pride in her role. From my numerous conversations with Rebecca, she has always presented solutions to my problems and as a Full-time working Healthcare Professional, this is extremely important to me. Thank you Rebecca!
Preeti Β· 5 May 2021
Agent replied Β· 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service, Preeti!Regards,Rebecca
β
β
β
β
β
1/5
TrustpilotIs Savills typically this terrrible ?!
No one showed up for a scheduled valuation on an agreed date and time without explanation, while I had to take time off from work. I sent them a couple of follow-up emails to find out the reasons, but again, no replies. I am honestly shocked by such sub - standard service and unprofessional behaviour from Savills. I hope they can give me an explanation why this can happen, if they really have customer service, not just a cheap apology.
Xia Β· 19 May 2024
Agent replied Β· 23 October 2024
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your review has been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
β
β
β
β
β
5/5
TrustpilotHighly recommended Paige and Savills
We had a great experience with Paige when we were looking to rent in a market with a lopsided supply. She took the time to understand our requirements and was able to find the perfect home. I would highly recommend Paige and the entire Savills team to help in your search.
Ashwini Β· 1 February 2023
Agent replied Β· 23 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Paige
β
β
β
β
β
5/5
TrustpilotOliver Hudson
Oliver Hudson, our property manager in the past one year , is very responsible and always on top of any issues we have with our property. He is always very committed to resolving the issues ( be it tenancy feedback, issues with council tax, or utility bills or tax issue ). And his response is very fast. His biggest strength is his ability to work well with other stakeholders to resolve critical tasks or issue. He is definitely the "go to " person in Savills.
Chong Β· 16 May 2024
Agent replied Β· 23 October 2024
Thank you so much for your review, Chong. It's much appreciated. If you need anything further please donβt hesitate to contact us.
β
β
β
β
β
5/5
GoogleWe recently bought a house through Savills in Teddington. We dealt with David Stafford. David was friendly, helpful and efficient, and the sale proceeded without any problems.
C Β· 12 August 2024
Agent replied Β· 10 November 2024
Thank you for your kind words and for taking the time to post a review. Iβm delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
β
β
β
β
β
5/5
GoogleWe had a fantastic experience as buyers through Savills. David and the team were always available for any questions and queries and kept us well informed throughout.
Andrew Β· 12 August 2024
Agent replied Β· 10 November 2024
Dear Andrew,
Such a pleasure! Wishing you well in your new home.
β
β
β
β
β
5/5
TrustpilotEmma and tommy have been amazing helpβ¦
Emma and tommy have been amazing help from start to finish cant thank them enough! And amazing customer service.
Cara Β· 21 April 2026
Agent replied Β· 27 May 2026
Thank you for taking the time to review our service, Cara - feedback is always incredibly helpful. Iβm delighted that we met your expectations.
β
β
β
β
β
1/5
TrustpilotSavills is INCORRECT, UNFAIR agency
WARNING LANDLORDS!!Savills is an incorrect, unable agency. As landlords, we are still waiting for our float MONEY back nearly for a month, but nothing has happened. (Anyway, is there any reason that a property agency holds back money on a landlord, who gave authority for withdrawing any ammount needed from the letting fee....?!) They are not just EXPENSIVE, but treat us unfairly! We decided to leave them as we think paying out our 3 months income for them, and having the half a year report after 9 months and several emails and calls......it is just not in balance.So now we are repairing the flat after the tenant who they placed to us left, we are paying the contractors, but Savills is still HOLDING BACK OUR MONEY, not sending it back to our account even after several calls, emails ....we think it is even unlawful! π€
Ms Β· 8 May 2024
Agent replied Β· 23 October 2024
Hi Agnes, we did respond to your review of 29 February and asked for more information in order to provide a resolution, but we heard nothing back. Please email us direct at socialmedia@savills.com so we can investigate as a matter of priority.
β
β
β
β
β
5/5
TrustpilotTom Edwards - excellent from start to finish
Tom Edwards and his team provided a first rate service and reinforced our previous Savills experience which was similarly excellent. From initial engagement through to finalising the offer we felt confident that the right agent had been chosen. The depth and breadth of local market understanding highlights for us that Savills is the obvious choice.
K Β· 9 August 2022
Agent replied Β· 23 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.Regards,Tom
β
β
β
β
β
5/5
GoogleGeorge was amazing in getting my rental flat; from beginning till the end of tenancy. Highly recommended!
Zeyno Β· 4 January 2025
Agent replied Β· 11 January 2025
Dear Zeyno,
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
β
β
β
β
β
5/5
Trustpilot4 St Peters Villas Sale
We were delighted with the service we got from Christopher and his team at Savills. Our sale was a long and drawn out process with complications at our buyers end but we got there in the end due to skilful negotiation and mediation by Christopher. We would happily recommend Savills to any buyer or seller.Janie & Jeremy Woolfenden
Mrs Β· 21 March 2022
Agent replied Β· 23 October 2024
I am delighted to have been able to help you with your sale. Thank you for taking the time to leave such a lovely review, and I hope to work with you again in the future.Regards,Christopher
β
β
β
β
β
5/5
TrustpilotVery helpful all the way through
Very helpful all the way through. Because there were developers at one end of the chain it was not altogether easy but George Hill kept control all the way through, was always helpful, open with everything and he and his staff were excellent with us. Stephen (Yeomans)
MR Β· 15 May 2023
Agent replied Β· 23 October 2024
Thank you for your lovely review, Stephen. It was a real pleasure being able to help you and wish you all the best.Regards,George
β
β
β
β
β
5/5
Trustpilot5-star experience from Terence Lane
I am really happy and thankful to have Terence Lane as our property manager. He is so professional, patient and helpful all the time. He is really active in replying all the questions from me and proceeding the whole process of inventory check as well as the refund return. Thank you so much Terence!
Fu Β· 12 September 2022
Agent replied Β· 23 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please donβt hesitate to contact us!Regards,Terence
β
β
β
β
β
5/5
TrustpilotShan Elario
He was always ready to help and assist constructively and responded promptly, he was polite and courteous
Tony Β· 2 May 2026
Agent replied Β· 27 May 2026
We are so pleased that everything worked out successfully for you, Tony. Thank you for providing us with an update and for taking the time to review our service.
β
β
β
β
β
5/5
TrustpilotAbigail Homer was the agent in chargeβ¦
Abigail Homer was the agent in charge of selling our home. She was a pleasure to deal with, so personable and efficient. She was persistent in following up with our solicitor when we had delays. I can highly recommend her and also the company, Savills. They were excellent from start to finish.
Mrs Β· 19 November 2022
Agent replied Β· 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Abigail
β
β
β
β
β
5/5
TrustpilotExcellent service provided by Vivian Yip
This company helped me find a property to rent last year and at the end of the tenancy I was very happy with Vivian Yip's ability to keep in touch with me throughout the two months, including how to check out of the tenancy, how to clean the property and how to pay for the fees, I wouldn't have been able to check out of the whole property so easily without her help. I would not have been able to get out of the property without her help. She also kept in touch with me during the rental period to make sure that everything was going well, thank you very much for her service and thank you to Savills for helping me to find a property to rent.
Ruize Β· 26 July 2025
β
β
β
β
β
5/5
TrustpilotI would definitely recommend Savillsβ¦
I would definitely recommend Savills for their excellent service in helping me find and purchase a new home.The home buying process can be stressful, but Valentin Nedea made it as easy as possible for me. He handled all negotiations, and he was always available to provide guidance and support. I felt like I could trust Savills and Valentin to represent my best interests, and I was confident that they would get me the best possible deal.
Heena Β· 25 July 2023
β
β
β
β
β
5/5
TrustpilotLauren TVC
Lauren was attentive and easy to deal with throughout.Would have her property manage again. Lived in TV Centre. TopThanks.
Miles Β· 27 November 2024
Agent replied Β· 26 December 2024
Thank you for taking the time to review our service, Miles - feedback is always incredibly helpful.Iβm delighted that we met your expectations.
β
β
β
β
β
5/5
TrustpilotSavills Truro - St.Ives sale
We worked with George Hill on the sale of our house. Smart, polite, helpful and informative. If we emailed or phoned he promptly replied and proved that communication is key and he worked hard on this aspect. We would recommend him and thank him publicly for his efforts. We hope he is very successful in his chosen career as he deserves it. Many thanks George.
Rosemary Β· 19 September 2020
Agent replied Β· 23 October 2024
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
β
β
β
β
β
5/5
TrustpilotSteven Morish is simply the best agent I have ever known
Steven Morish is simply the best agent I have ever known Expert knowledge of the market, timely response to emails and text and a great rain maker to bring buyers and vendors to together If I could rate six stars, I would Thanks a million to Steven and the great Sevilla auction team David Soanes Worthing
David Β· 10 May 2022
Agent replied Β· 23 October 2024
Thanks Steve, we really appreciate your kind review and were very happy to help!Regards, Steven
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.