Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSale of apartment
They say that moving home is second most stressful thing in life. That It was a very stressful time selling when faced with buyers who are inconsiderate, however David handled it exceptionally well taking full ownership of engagement between all parties right down to help arrange my removals within 24 hours!!! Thank you David you were awesome and you personally made it happen !!
Pam · 16 December 2021
Agent replied · 23 October 2024
I am so grateful for this wonderful feedback. I know that moving can be very difficult, so I am glad to have been able to help make the process a bit smoother. Regards,David
★★★★★ 5/5
TrustpilotZarah Naqvi
I would like to thank Zarah Naqvi, who manages the property we are renting for an always professional and quick response. It really is a pleasure to deal with you Zarah, thank you so much,Sabine
Sabine · 27 May 2024
Agent replied · 23 October 2024
Thank you so much for your review, Sabine. It's much appreciated. If you need anything further please don’t hesitate to contact us. - Zarah
★★★★★ 5/5
TrustpilotVictoria Short from Savills in Stamford…
Victoria Short from Savills in Stamford has looked after both the sale on our family home of over 20 years and our search for a new house. Inevitably there were some stresses along the way but Victoria and all the team in the office were efficient and patient throughout, with particular effort and good negotiation skills in the last frazzled days before exchange of contracts. The wider marketing and pr team secured a feature in the Financial Times property section which led to quite a few new viewings. All in all, I would recommend.
Emma · 18 July 2024
Agent replied · 23 October 2024
Thank you for your lovely review, Emma. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 1/5
TrustpilotToday is Tuesday 2nd March 1.10pm
Today is Tuesday 2nd March 1.10pm. I called Savills to ask the date a house was up for auction as it wasn’t clear to me on the website. The young girl who answered the phone was so unhelpful. She said I should find out myself has she will only have to google it herself. I asked her name she told me that her name wasn’t relevant. Appalling service!!
Alys · 2 March 2021
Agent replied · 23 October 2024
We are very sorry to hear this; if you'd like to, please could you send your details to socialmedia@savills.com so we can investigate? The next auction catalogue can be found here: https://auctions.savills.co.uk/index.php?option=com_bidding&view=commission&layout=catalogue&id=72If you are still unsure, please email us above and we will be more than happy to help.
★★★★★ 1/5
Trustpilotno response for incidents and Customer Service
unfortunatelly I had rented an apartment with this company as administrator and I have no air conditioner the last 8 days. (this is a pretty new building and I am the first person to live in the appartment and have a lot of issues inside).No body reach out me, they a not able and don´t want to help you if you try to call in the customer service.I don´t recommned this company.I am living inside a oven the last 8 days and nobody cares.the lift is not working the last week too and nobody was able to contact the OTIS to fix it.
Rodrigo · 11 July 2024
Agent replied · 23 October 2024
Hi Rodrigo, sorry to hear this and we hope we can help. Could you please email the address of the apartment to socialmedia@savills.com so we can direct the issue accordingly.
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend. Thank you to Abi (Savills Bishop Stortford). As a buyer, Abi helped us complete on a house we first saw online a year ago with a different agent and couldn’t even get a viewing. Service was professional and supportive and helped us resolve any issues we had. Thank you again.
Richard · 1 March 2023
Agent replied · 23 October 2024
Thank you, Richard, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Abi
★★★★★ 5/5
TrustpilotGreat experience, easy and timely
Vivian was always responsive, timely and helpful. Very clear on the process and what I needed to do. I appreciate the clarity and attention to detail.
Francesca · 9 October 2024
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you, Francesca. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
GoogleSavills, George in particular, were an excellent help through our whole process. From looking for a place to stay to after we'd moved in. Emails were responded to quickly and George was readily available on the phone. Highly recommended.
Alistair · 14 February 2024
Agent replied · 10 November 2024
Thanks for taking the time to provide a review for the office, it really is appreciated. It's great to hear the team are doing such a great job.
★★★★★ 5/5
TrustpilotMore amazingness
I wish to continue my praise for Savills, and in particular, my absolutely stellar property manager, Tami Falzon. We began working together around a year ago, and she has been nothing short of amazing.Always responsive, thorough, professional and friendly, she handles every inquiry brilliantly. In a city where this is certainly not always the case, it further underscores the great work that Tami and Savills do every day.Not all property managers are created equal - trust me, finding a good one is so, so worth it! Thanks so much to Tami and Savills for all you do - this very grateful tenant really, really appreciates it :)
Matt · 11 July 2023
★★★★★ 5/5
TrustpilotWonderful experience with Savills…
Wonderful experience with Savills Marlow. From our very first meeting with Alex and Sophia we have received noting but first class service from start to finish.Both Alex and Sophia were very professional, efficient and extremely nice to deal with.They have done an amazing job selling our house. We could not wish for better and would highly recommend Savills.
Jitka · 4 August 2022
Agent replied · 23 October 2024
Thank you so much for a lovely review, it was our absolute pleasure and we were very happy to help. All the best!Regards,Alex, Sophia and the Marlow team
★★★★★ 5/5
TrustpilotMary's exceptional service!
Mary Harries @ 20 Canada Square is a gem! Working with her wasn't just a professional transaction, it was a genuine pleasure. Not only did she deliver everything she promised, but she went the extra mile to meet deadline. Her knowledge, dedication, and positive attitude made a challenging project feel effortless. I felt fully supported every step of the way, and I can't thank her enough for her fantastic work. Mary, you rock!
Sergei · 31 December 2023
★★★★★ 5/5
TrustpilotGreat service from Jack
Jack Iveson has been a fantastic support during our time in the flat. He has been contactable and managed property management issues with compassion and action to ensure the best outcome for us. Many thanks!
Saad · 1 May 2024
Agent replied · 23 October 2024
Thank you so much for your review, Saad. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
GoogleThis has been along time coming, we moved over 3 months ago from a house we had been in for 25years , we had 8 people in the chain , I thought it would be a nightmare ( especially as we work in conveyancing and know how agents can make it …
Caitlin · 16 July 2025
Agent replied · 16 April 2026
Dear Caitlin,
Thank you so much for your kind words. … More
★★★★★ 5/5
TrustpilotSouth Hams House Sale - Very Impressed!
I recently sold a house in the South Hams, Devon with Sarah Jane and her team. I have to say I couldn't fault the Savills service. A buyer was found prior to the house going to market, queries were dealt with promptly, and when I had issues with my ongoing purchase Sarah Jane stepped in and facilitated a speedy resolution.
Jenny · 23 April 2022
Agent replied · 23 October 2024
We are very pleased we could help and that you were happy with the outcome. Thank you very much for your review!Regards,SJ
★★★★★ 5/5
TrustpilotGreat experience with Bailey as our property manager
We had an excellent experience while renting a property with Bailey Chan as our property manager.
James · 29 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to review our service, James- feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 1/5
TrustpilotHouse buyer…
We went to look at properties to buy in fife and we have sold our house STC. We saw a house in Falkland fife for sale and immediately called the agent at savills from the number on the For Sale board. We explained that we were interested in viewing and had 3 more days in Scotland in which to do so. We didn't hear back and are now back home as this is now 4 days later. I feel like we lost an opportunity as did the sellers. They should be aware that we are interested in buying their home and we should have had an opportunity to establish if we wanted it.
Deborah · 19 June 2024
Agent replied · 23 October 2024
Hi Deborah, thank you for bringing this to our attention; please know that this is not the level of service we strive to provide. Would you mind letting us know which property you were looking to view? Please email detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
GoogleWe had a fantastic experience working with George Dean to find a rental property. He went above and beyond to ensure we found the perfect place, keeping us well-informed every step of the way. His communication was excellent, and he kept us updated on market changes, helping us make the best decision. We truly appreciated his dedication and would highly recommend him to anyone looking for a reliable and professional real estate agent!
Dermot · 11 October 2024
Agent replied · 10 November 2024
Thank you for your 5 star review, it's very much appreciated.
★★★★★ 5/5
GoogleThe huge emotional wrench of selling our home by the river was made so much easier by the wonderful team at Savills in Teddington. From our first meeting with Daniel we knew we were in safe hands. So professional, thorough, always courteous and responsive, what they said they would do, they did and we achieved our sale quite quickly. Victoria guided us through the process with such care, attention to detail and openness we felt able to focus on readying ourselves for the move. We cannot thank the team enough and have no hesitation in pointing you in their direction.
Dorothy · 13 June 2024
Agent replied · 10 November 2024
Such a pleasure Dorothy. Wishing you well in your new home.
★★★★★ 5/5
TrustpilotSo thankful for the exceptional service…
So thankful for the exceptional service provided by Paige Ford and Sevills. As first time renters in the UK, we had a lot of questions and Paige took the time to answer everything and helped us through the entire process. Would definitely recommend Paige as she was very thorough and the process was smooth start to finish!
Mary · 9 August 2022
Agent replied · 23 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy your new home!Regards,Paige
★★★★★ 5/5
TrustpilotThe best management service by Tami Falzon
The best management service by Tami Falzon…We have had numerous managing agents over the years (with Savills and other agencies) and Tami has been the best by far. She is extremely proactive, diligent and professional. We had an issue with the washer dryer not working and the handymen sent by the insurers were refusing to complete the job due to unreasonable reasons. Tami not only sorted this out with the insurers but also made formal complaints and got me a refund - which was totally unexpected and much appreciated. Thank you for your wonderful service, Tami.
GR · 14 June 2023
★★★★★ 5/5
TrustpilotMonique Craib's attitude towards her clients is exemplary
Monique has been in charge of the flat's management since January 2022 and has made a significant positive difference in dealing with of all housing-related issues and situations, thus improving the image of the company, too. She does her utmost to take into account her clients' requests, handles them with flexibility and with a high level of professionalism, closely follows the appointments with the contractors. She is a great asset to Savills team and an absolutely positive experience to work with.
E · 7 June 2023
★★★★★ 4/5
GoogleI recently used Savills in Teddington to purchase a property in the area. My main contact was David, he was very pro active and kept on top off issues as they came up resolving them quickly. The whole Teddington team were very helpful and …
Linda · 16 September 2025
Agent replied · 16 April 2026
Dear Linda,
Thank you so much for your kind words. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotReletting our property
Tenants decided to move as they had to relocate and the end of tenancy was well handled and in particular the reletting process was very efficient only taking 48 hours as a result of presenting the property to the right audience. The result was an increased rental and the new tenant moving in within 48 hours of the exiting tenants moving out. Well done to Holly Goodge and her team and in particular George Prior. Good job.
Mr · 25 August 2023
★★★★★ 5/5
TrustpilotPro-active and efficient communications
We were very happy with the service that George Hill, Savills, Truro provided.George was an excellent and very timely communicator and very pro-active with both us, the sellers, as well as the buyers. We would not hesitate to recommend Savills, Truro, George Hill in particular. We would also recommend Savills as, in our experience, they have a “long-reach”, which was vital for the sale of our property.
Mr · 22 October 2020
Agent replied · 23 October 2024
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.