Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotShikha was really helpful
Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.
Farzana · 28 August 2026
Agent replied · 23 October 2024
Thank you so much for your review, Farzana. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotThank you to Tanika at Savilles
I found Tanika who works as Savilles to be friendly, professional and honest also which helped me to make informed decisions for viewings that she had also organised for myself to find a rental property. I found Tanika also took the time to answer any questions that I had as I had not rented for nearly 10 years and a lot had changed in that time and this was extremely helpful in my search of a property. Tanika was thorough in her approach when sharing potential properties with myself which gave me the confidence to find a rental property which ticked all the boxes that I wanted in my opinion. Many thanks for your help Tanika, from a happy customer, Tracey
Tracey · 5 May 2026
Agent replied · 27 May 2026
Thank you for taking the time to leave feedback, Tracey. We’re so glad that you appreciate Tanika/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotPeace of mind for overseas landlords
Savills have been managing my property whilst I’ve been working abroad for nearly 2 decades. I strongly recommend Savills for the consistent service they provide. Most recently Shan Elario has been my property manager. Shan is prompt and efficient responding to questions and queries, and effectively deals with any issues that arise. It gives me great peace of mind being able to trust Savills & Shan to look after my interests whilst I’m thousands of miles away in a completely different time zone.
Christopher · 1 May 2026
Agent replied · 27 May 2026
Feedback is an invaluable reminder of the things that are important to our clients, Christopher. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotExtremely smooth end of tenancy experience thanks to the Savills staff
Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.
Zeena · 21 August 2026
Agent replied · 24 September 2026
We are so pleased that everything worked out successfully for you, Zeena. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotThe Legend of Sarah Fernandes - Property Manager Extraordinarie
Sarah Fernandes was our Property Manager. She was an excellent property manager over our 3 year tenancy. She was prompt, professional, and her communication tone was always collaborative. We generally had normal house issues during our tenancy (leaky faucet, replacement window sash) but in one extraordinary circumstance where our radiator started leaking on a Saturday, Savills arranged an emergency plumber to come resolve it over the weekend without fuss.
Chris · 15 June 2026
Agent replied · 22 November 2024
Thank you for taking the time to leave feedback, Chris. We’re so glad that you appreciate Sarah. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 1/5
TrustpilotNever return calls!!
I have just received yet another mailing from Savills (Truro), offering their services in selling my house. This is ironic, in that we have phoned them twice to get a valuation, but no-one returns the call. If fact, last tome the office didn't answer - it rang for ages and then got put through to their nationwide coordinator. Clearly Truro were too busy to get in touch, but if they can't be bothered to try and get buyers on the books, heaven help anyone interested in trying to purchase a property!
PZH · 18 February 2026
Agent replied · 21 March 2026
We're very sorry to hear about your experience with our Truro office. You should always be able to rely on timely communication, especially when requesting a valuation, and it’s clear we have fallen short on this occasion.
If you would be open to it, we would appreciate the chance to put this right. Please feel free to email your contact details to socialmedia@savills.com so we can arrange for someone to contact you.
★★★★★ 5/5
TrustpilotDaniel was superb in every way
Daniel was superb in every way. From the moment I signed on with Savills he handled every detail promptly and efficiently. Beyond my expectations. I had some heath issues in the middle of the sale and had to pause everything for a month. Daniel kept in constant contact with my buyer and myself. He was always considerate and very polite. He is an asset to the firm.
Mooney · 25 May 2026
Agent replied · 24 June 2026
Thank you so much for your review, Morgan. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotFrom putting our house on the market…
From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!
Rhona · 10 April 2026
Agent replied · 27 May 2026
We really appreciate your kind feedback, Rhona. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleThe whole team at Savills Teddington have been first class from start to finish in dealing with the successful sale of my property.
Jon Cowling was absolutely tremendous throughout the whole process from initial viewings to completion, liaising with both sets of solicitors whilst keeping myself and the purchaser updated accordingly.
Jon was extremely professional , polite, friendly and made the whole experience run very smoothly which I found particularly appealing and would like to thank him again for all of his help and guidance.
Jon and the team gave a five star service and come highly recommended in every aspect . Thank you.
Robert · 16 January 2026
Agent replied · 16 April 2026
Dear Robert,
Thank you so much for your kind words. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotMany thanks to James Abbott and his excellent team in Stamford
I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!
Sophia · 28 August 2026
Agent replied · 24 September 2026
We are so pleased that everything worked out successfully for you, Sophia. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotBailey Chan is superb
Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.
Website · 10 September 2026
Agent replied · 24 September 2026
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
GoogleMany thanks to Jon Cowling for a truly professional approach from initial viewing right through to handing over the keys to our new home last week. Highly recommended! A very knowledgeable and experienced estate agent who goes the extra mile and fully grasps both the vendor and purchaser perspective. Jon's friendly and amiable personality makes him very approachable and effective across all aspects of the transaction process. A real star! Would also like to thank Victoria and others in the Teddington office for all their help and patience in our search.
Angela · 9 December 2025
Agent replied · 16 April 2026
Dear Angela,
Thanks for taking the time to provide a review, it really is appreciated. It's great to hear the team are doing such a great job.
★★★★★ 5/5
GoogleVictoria was great throughout when selling our property and we would recommend using Savills.
Both the floor plan (includes garden and coloured) and photos of the property were a level above the ones we saw other agents produced.
Victoria then sold the property within a week of it going on the market at above asking price level.
We felt updated throughout the sales process and reassured that Victoria was working to progress the sale with other agents in the chain to ensure the six house link made it over the line.
Rosie · 2 December 2025
Agent replied · 16 April 2026
Dear Rosie,
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
★★★★★ 5/5
GoogleSelling our family home in Teddington through Victoria and her team at Savills proved a good decision and a seamless process.
From the curation of a marketing brochure with Leon and Victoria to selection of only the most suitable potential buyers, the process was discreet and professional.
Victoria went the extra mile in being accessible and responsive at all times and her focus quickly achieved a successful outcome for all concerned. Thank you. 🌟🌟🌟🌟🌟
Tracey · 16 January 2026
Agent replied · 16 April 2026
Dear Tracey,
Thank you so much for your kind words. We wish you all the best in your new home.
★★★★★ 5/5
GoogleMoving is always very stressful, and my last move experience involved a very well-known major estate agent who left me in a truly terrible position with no home to go to two days before we had to move out, costing me a huge amount of money and stress, so I am a bit estate-agent-shy and was very nervous going into moving house again. I am so relieved and grateful to George from the Savill's office in Teddington for making this move a really simple (as possible) and calm process! George was professional, responsive and so helpful at every step of the way from our first viewing to moving in (in less than a month). All our questions were answered quickly. George was very personable and honest, and we were very grateful to have him and the wider Savill's team handling this for us. I would 100% recommend Savill's based on this experience. (It was also very telling to note that an external, neutral contractor who had to carry out a service as part of the process mentioned to us in passing: 'You've got Savill's - you'll be fine. They're great.')
Tarryn · 23 November 2025
Agent replied · 23 December 2025
Dear Tarryn,
Thank you so much for your kind words. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotSavills did a great job
Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.
Matteo · 28 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to review our service, Matteo - feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 5/5
GoogleSavills were fantastic to work with throughout our home-buying journey. From the early pre-launch viewing through additional viewings, negotiations, and getting our offer accepted, they provided clear guidance and support every step of the way. Their help during the purchase process was invaluable.
A special thanks to David, who led the process from start to finish. His hard work and dedication kept all parties aligned through exchange to completion. We also really appreciated the after-sales support, availability and the warm welcome to our new home from both David and Victoria. Highly recommended!
Rhys · 24 October 2025
Agent replied · 23 December 2025
Dear Rhys,
Thanks for taking the time to provide a review for the Teddington office, it really is appreciated. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotWe sold our lovely barn conversion…
We sold our lovely barn conversion through Savills at Chorleywood. Sue and her team were highly professional. Communication throughout the process was spot on. I would have no hesitation in recommending them. In fact, I have recommended them to a friend who is selling a home. Thank you.
Lynne · 21 June 2026
Agent replied · 24 June 2026
We are so pleased that everything worked out successfully for you, Lynne. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotRoshni has been our Property Manager…
Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger.
Rigby · 3 September 2026
Agent replied · 24 September 2026
Feedback is an invaluable reminder of the things that are important to our clients, Rigby. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
GoogleDavid, Victoria and the team were extremely communicative, helpful and most importantly sold our house quickly with minimum disruption. When there were external 'bumps in the road', they helped me navigate them in a very calm and professional manner. A big plus for me was that they were hands on with the viewings. There was no time when they sent the office junior to show the house, and having been on the other side of the estate agent relationship, that's really important. 5 stars.
Jonathan · 24 September 2025
Agent replied · 23 December 2025
Dear Jonathan,
Thank you so much for your kind words. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotGreat support
Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager.
A · 3 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave feedback, A Pvl. We’re so glad that you appreciate Shikha. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotDaniel Hutchins was great in finding…
Daniel Hutchins was great in finding our home in Richmond for us. Always available for queries, very professional and efficient in every way. Would definitely use him again if we were to sell or buy again. Thank you Savills Richmond, the whole team there were fab!
Yasmeen · 17 June 2026
Agent replied · 24 June 2026
Thank you for your kind words and for taking the time to post a review, Yasmeen. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
GoogleVictoria and the team were excellent. They were acting for our vendors and played a critical role navigating a chain of 5 houses above us. It was a complex sale process, and full of delays, but Victoria managed the chain exceptionally well and was highly communicative throughout. If we ever come to sell, we will be going straight back to Victoria and the team. Couldn’t have asked for more.
James · 2 December 2025
Agent replied · 16 April 2026
Dear James,
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
GoogleWe are extremely grateful to the team at Savills in Teddington for their expertise and professionalism in the sale of our home. A special mention to Jon, who demonstrated a consistently high level of attentiveness and a proactive approach that gave us confidence throughout the process.
Our chain was particularly time-sensitive, and Jon’s ability to manage our sale with discretion and efficiency was impressive, ensuring momentum was maintained even when challenges arose. He went above and beyond at every stage, providing what can only be described as a concierge-level service.
We would highly recommend Jon and the Savills Teddington team to anyone seeking a knowledgeable, dependable, and highly effective estate agent.
Mrs · 13 April 2026
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