Savills Teddington reviews in Richmond upon Thames

★★★★★ 1/5

Trustpilot

AVOID THESE AGENTS AT ALL COSTS

Savills are the property managers for the house that my 84 year old father lives in. The property has been disintegrating for more than 10 years (the front of the house is falling down and urgent structural works are needed), but to date - despite trying everything, formal complaints, daily calls, emails, daily documenting of reports, they are doing NOTHING to make these repairs. Instead they just send "cost-free" contractors to come and "assess" (there have been 19 assessments conducted, ALL agreeing that urgent structural work was needed). On top of this, Savills left my father without heating for more than7 YEARS! Absolutely jaw-droppingly incompetent. It also took them 2 years and 5 months to replace the broken hot water tank (so no hot water in the taps all this time). Absolutely disgraceful to treat an 80+ year old this way. On top of that, for more than 4 years a skylight was broken letting in rain and cold. But as the stopcock was also broken for 2 years and 5 months (!!!) and happily drip-dripping into everything, it was hard to tell where all the water was coming from. Now the carpets are up, the walls sodden, the mould everywhere. But i guess that's nothing compared to the giant CRACK in the front of the house that is getting bigger. Savills should be ashamed of their behaviour, bowing to the whim of the owners of this property, a group called BANKWAYS who are run by the disgraceful WILLIAM PEARS GROUP, brothers who are notorious for their Victorian-esque approach to being landlords, letting the poor suffer in horrific conditions while they lord it up (literally) bathing in their billions. How any of these people sleep at night is beyond me. I guess Savills are too cowardly to loose their giant portfolio with this group. You all disgust me.

EJC · 22 June 2025

★★★★★ 5/5

Trustpilot

I would like to thank Savills for all…

I would like to thank Savills for all their hard work in selling my Parents house. They have been a pleasure to deal with and have kept us informed at every step of the process. Nothing is to much trouble for the team, Special thanks to Naomi, John, Fiona & EmmaWould I recommend Savills? In a heartbeatMany many thanks Mark & Family

Mark · 4 April 2024

★★★★★ 5/5

Trustpilot

Great support from Nicky & team

Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!

Will · 24 March 2023

★★★★★ 5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

★★★★★ 5/5

Trustpilot

Savills St Johns Wood - Alicia Lindsay

Alicia and Ben were amazing and offered a great service. Alicia's enormous experience in the industry meant that huge hurdles that needed to be gone through to get us to exchange she conquered. I cannot recommend Alicia more highly and am very grateful for her hard work.

Annabel · 11 January 2023

★★★★★ 1/5

Trustpilot

Been waiting over a week on a response…

Been waiting over a week on a response and call back on Property we are interested in Solihull. Previous experience on potential commercial purchase not good either. Not good "Savils".

Mr · 15 December 2025

★★★★★ 5/5

Trustpilot

Savills Auctions

The whole team at Savills Auctions have been fantastic. From the very first experience I have had with them, the customer service continues to improve. I have purchased properties many times through the auction and have also sold some properties through the auction. I would like to mention Robin and Jay Jay for always being on hand and providing great service and advice. Would highly recommend them.

Sim · 4 October 2024

★★★★★ 5/5

Trustpilot

A-Game

Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.

Laura · 7 June 2024

★★★★★ 5/5

Trustpilot

Professional from the very beginning

Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team

Natasha · 2 February 2023

★★★★★ 5/5

Trustpilot

I recently purchased a property in E14…

I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.

Celia · 24 April 2022

★★★★★ 5/5

Google

5 star service from Victoria at Savills Teddington. The team got us a buyer immediately off-market, and then Victoria worked relentlessly to get the chain exchanged.

Nadia · 16 January 2026

★★★★★ 5/5

Trustpilot

Sam Ing

Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.

Lachlan · 15 October 2024

★★★★★ 5/5

Trustpilot

Jen was absolutely brilliant

Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts

Emily · 25 May 2022

★★★★★ 1/5

Trustpilot

Manager Cynthia Javori

Absolutely terrible experience with this company and manager (Cynthia javori)

Leisha · 23 May 2026

★★★★★ 5/5

Trustpilot

I was happy with the service from…

I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.

Ramsha · 14 October 2021

★★★★★ 5/5

Trustpilot

Amazing management

Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.

Suzan · 9 May 2024

★★★★★ 1/5

Trustpilot

I recently had the unfortunate…

I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.

Aadrian · 28 January 2024

★★★★★ 1/5

Trustpilot

I am extremely disappointed with my…

I am extremely disappointed with my experience.

Marco · 10 June 2026

★★★★★ 4/5

Trustpilot

Good service during our tenancy

Good service during our tenancy which has now ended. Our property manager Ritiesh was great and always very responsive. Only reason I have not given 5 stars is because we had deductions against the deposit, but still happy with the service we received from Savills.

Ralf · 19 December 2024

★★★★★ 5/5

Trustpilot

Sue T at Saville,professional support always

I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue

Lynn · 6 February 2023

★★★★★ 2/5

Trustpilot

Very Average At Best.

My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.

Simon · 17 September 2024

★★★★★ 5/5

Google

We couldn't have asked for a better process. Victoria and the team are the best we had come across. Highly recommend this office for outstanding service, thank you Victoria.

Ozan · 15 March 2024

★★★★★ 1/5

Trustpilot

Poor communication and lack of urgency to respond to queries

Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!

King · 12 January 2024

★★★★★ 5/5

Trustpilot

Prompt action when our boiler was…

Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!

Jemma · 29 May 2024