Trusted Agent profile · Richmond upon Thames
★★★★★
1,662 reviews across 2 platforms
23 Hill Street, Richmond-upon-Thames, TW9 1SX, Richmond upon Thames, TW9 1SX
Part of Knight Frank, see every office.
Knight Frank's office in Richmond upon Thames, at 23 Hill Street, is rated 4.9 out of 5 across 1,662 reviews on two platforms, including 200 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Knight Frank Richmond Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience overall
Excellent experience overall - fantastic availability, communication, support and attention to detail throughout the whole process!
Thank you so much for your incredibly kind words. It was an absolute pleasure helping you with the sale, and thank you for your patience and perseverance. I’m delighted that I could make the process feel a little less stressful along the way. William and the Knight Frank Oxford team
5/5
TrustpilotMove in arrangements
Move in process was smooth, Kyrsten - my dedicated manager was very kind and helpful throughout the process.
Hello Mahesh, Thank you for your kind words, we hope you enjoy your new home. If you need anything further let me know. Kind regards, Kyrsten
5/5
TrustpilotKnightFrank Experience
James was a pleasure to deal with from start to finish. He was very accommodating when organising viewings, went out of his way to answer any question we had at every stage of the process and provided useful advice alongside this. A very professional and personable experience!
Thank you so much for the kind review, Leah.It was a very smooth process, so thank you for your cooperation.Please do let me know if I can help with anything else in the future.Best wishes,James
4/5
TrustpilotThe office quickly responds to & fixes…
The office quickly responds to & fixes issues with communication between ourselves & Knight Frank. Much appreciated. Daniel Lloyd is our new Property Manager & we’re very happy with how any problems at our property are now being sorted out immediately. Daniel has been very helpful & again very much appreciated.
Hi Jayne thank you for your review its very much appreciated. It’s a pleasure working with you providing the support and assistance for you and the tenant.Kindest regardsDaniel
5/5
TrustpilotExcellent rental experience
My experience with Knight Frank was excellent. The rental process was smooth and efficient. Mark Batty was responsive and helpful whenever I had questions, ensuring a seamless experience. Additionally, Shannon Adjei facilitated the deposit return quickly and without any issues. Overall, I highly recommend Knight Frank for their professionalism and excellent service.
Thank you Alex, for your really kind words. I am so glad we were able to help swiftly. We hope to be able to help you soon. Shannon and Mark
5/5
GoogleWe had a first class experience selling our house with Knight Frank. Jordanna and Isobel were a fantastic team, with great communication, a solid strategic approach and efficient management of the sales process. Our house was on the market for under a week before it sold and we completed in just over a month. We couldn’t be happier with the outcome and would use Knight Frank again without hesitation.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind review Natalie. It was an absolute pleasure working on this sale with you and a great result all round!
5/5
TrustpilotBrigette from renewals is excellent
I have dealt exclusively with Brigette from renewals and Brigette has been very professional. Brigette has kept me informed , ensured I have a good renewal contract and she has handled issues quickly and clearly. I am more than happy with the service provided
Dear MichaelThank you for your kind words and it was a pleasure assisting with the renewal. I am pleased we agreed it swiftly. Kind regardsBrigette
5/5
GoogleI recently had the pleasure of dealing with Knight Frank, specifically Charlie Burnell, who went above and beyond in his duties to sell a property. I highly recommend Knight Frank and specifically Charlie Burnell.
Thank you very much for your kind words, and for taking the time to leave this review. It was a real pleasure working with you throughout the sale, and I’m delighted we achieved a successful outcome. Your recommendation truly means a lot to both me, and the wider team at Knight Frank. Best wishes, Charlie and the Knight Frank Richmond team
5/5
TrustpilotExcellent Agent, Perfect Staff
I've rented my property for 3 years under Knight Frank. Their staff are really nice and kind, especially Jocelyn Zhang. She helped me a lot with all sorts of issues I met when I moved into this apartment. Perfect agent!
Hi William, Thank you so much for your kind words! I appreciate your feedback and will continue to provide the same level of service as always!Jocelyn
5/5
TrustpilotJames Szalay went above and beyond to…
James Szalay went above and beyond to help us find a property and have the offer accepted. He worked out of hours to help us achieve a positive outcome and I was very impressed with the way he conducted the negotiation. Thank you James!
Thank you for the review, Fernanda.It has been a pleasure assisting you with your search, so far, and I am sure that you will love your new home.Very best,James
5/5
TrustpilotOutstanding service
Henry is our property manager; he is incredibly proactive, thorough and efficient. It is reassuring knowing that he will do everything possible to provide us with the highest level of service possible. We love living where we live, and have both been so impressed at the quality of our experience.
Thank you, Dan, for your kind words. I will continue to focus on offering high-quality service and making sure you are satisfied as my client and tenant. Thank you once again. Henry
5/5
TrustpilotExcellent attentive service from the…
Excellent attentive service from the start to the completion. Would recommend highly.
Dear Alan, I'm very grateful for such kind words, and thank you for being such a loyal repeat client. Enjoy the new chapter and keep in touch. Best wishes Ross and the Knight Frank Tunbridge Wells team
5/5
TrustpilotThank you Michelle and Ehtheshaam
Thank you Michelle and Ehtheshaam, you have been very helpful with managing our property. Your quick response and assistance is very much appreciated. We never have to wait for you to address any issues we might have. Thank you for making our lives so much easier. Dr and Mrs Pirani( landlords at the Bezier apts)
Dear Dr & Mrs Pirani, thank you for the kind words, it is a pleasure working with you and Kamran. Ehteshaam and myself look forward to continuing to work with you, providing the service level you are accustomed too and making the management of your property as easy as possible for you. Best wishes Michelle & Ehteshaam
4/5
GoogleIvanka was very helpful and responsive even out of hours and supported us to get the house in shape for letting in a tight timeframe. Knight Frank found us a suitable tenant albeit at a lower rent than originally envisaged.
Hi Jo, thank you for taking the time to write a review for me. It was a pleasure assisting you! All the best! Kind regards Ivanka
5/5
TrustpilotVery happy with the service provided by…
Very happy with the service provided by the.team. Brigette from Renewals helped to negotiate the increase of rental payment with no hassle and no time spent from my side. Ery convenient service
Dear Alex Thank you for your feedback. I am pleased we achieved a good, fast result with the rent review this year. Kind regards Brigette
5/5
TrustpilotAbsolute Pleasure
Beth is extremely professionally and aligned to our needs as a family. She has high EQ and is a pleasure to deal with. The house search for us has been made easy and enjoyable because of Beth's patience, understanding and proactiveness. She is always available and has been amazing in her support and guidance.
Hi Ravesh, thank you for your kind words. It has been a pleasure working with you, and I’m sure we will continue to work together in the future. Best, Beth
5/5
GoogleI went through Knight Frank's Richmond office in the process of purchasing my flat. From start to finish they were very professional, extremely helpful and always available to discuss any queries I might have. Sophie and subsequently Jordanna went above and beyond to ensure my purchase did not fall through, amid issues with the chain and several unexpected delays. Their services cannot be recommended highly enough. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you for your kind review Robin. We are glad you had such a positive experience and wish you all of the best in your new home.
5/5
TrustpilotAlex Hancock provided an excellent…
Alex Hancock provided an excellent service. His calm approach, coupled with a deep knowledge of the local market, resulted in a smooth and well organised sales process. Thank you Knight Frank
Thank you for the kind message and feedback it was a pleasure working with you on the sale. I wish you all the very best moving forward, and hope our paths cross again in the future. Best regards Alex
5/5
TrustpilotSmooth renting experience
Generally haven't had any major issues as a tenant. Paperwork was prompt and property was as advertised and shown. Brigette from Renewals helped with setting up the renewal smoothly and without surprises, so no worries for the forseeable future.
Dear StefanThank you for your kind words. I am pleased we concluded the renewal swiftly and smoothly.Kind regardsBrigette
5/5
TrustpilotExcellent Customer Service
I write to share a good experience I had with Mr Philip Dunn at Knight Frank. Philip has been very helpful in following up promptly and professionally on issues that to me is entirely beyond my control. Being a landlord from afar, Philip gives me peace of mind and i do want to give a high commendation to his service.
Dear Melanie, thank you for your kind words. It really does mean a lot. It is a pleasure to work with you and to look after your property. Kind regards,Phillip
5/5
GoogleLucy was very helpful with our international relocation. She was polite and in touch with us constantly, even despite the time difference. She made the process easy and we would highly recommend her.
Dear Rama, Thank you so much for taking the time to leave such a lovely review. I am so happy we found you the perfect apartment in Richmond. Wishing you all the happiness in your new home. Lucy
5/5
TrustpilotDom peper did a good job with fast…
Dom peper did a good job with fast respond and assistant.
Thank you for your kind feedback. I'm glad I could assist and provide a prompt service. I appreciate you taking the time to leave a review. Kind regards, Dom
5/5
TrustpilotGood experience dealing with KF
Ines was much more attentive than any other agent I met with when looking for a new flat. She had a good intuition for the type of place I wanted, was very proactive in following-up with ideas and was very helpful and pleasant to deal with throughout the process.
Thank you Harry, for your kind words. Hope you are settling in well and very pleased you enjoyed your experience with Knight Frank See you soon!Ines
5/5
TrustpilotI can't recommend Knight Frank highly…
I can't recommend Knight Frank highly enough, and Spike Pascoe in particular has been exceptional.
Hello Claire, Thank you so much for your kind words and feedback on our team, it means a lot to us. We are glad you had such a great experience during your tenancy, and we wish you the absolute best for the future. Kind regards, The Knight Frank Property Management team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Richmond Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
