Trusted Agent profile · Richmond upon Thames
★★★★★
1,663 reviews across 2 platforms
23 Hill Street, Richmond-upon-Thames, TW9 1SX, Richmond upon Thames, TW9 1SX
Part of Knight Frank, see every office.
Knight Frank's office in Richmond upon Thames, at 23 Hill Street, is rated 4.9 out of 5 across 1,663 reviews on two platforms, including 200 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Knight Frank Richmond Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotKatie has been amazing!!
Katie has been amazing! So easy to contact and arrange a viewing, supported us with our offer and helped us secure our dream place! She’s super easy to reach and explained the process to us thoroughly. Couldn’t have asked for a better agent!
Dear Megan,Thank you so much for such lovely feedback, it has been such a pleasure working with you and the girls on this tenancy!All the best,Katie
5/5
TrustpilotAmazing experience with Ines Santos
Amazing experience with Ines Santos! She was instrumental in helping me find an apartment in Notting Hill when I was living in NYC. Ines was super responsive and transparent, I'm so happy in my new home and am so grateful for her help!
Hi Alicia,So happy to hear you are loving your home, it was so nice to meet you and your family!See you around Notting Hill,Best, Ines
5/5
TrustpilotLeasing experience was very…
Leasing experience was very professional and well communicated. Ellie our property manager has been fantastic and a big improvement since she joined; very responsive to any requests. Would highly recommend Knight Frank.
Thank you for your kind words Jeffrey! It has been a pleasure being your property manager since taking over and am happy to hear you have had such a positive experience! - Ellie
5/5
GoogleJust recently exchanged on a property. Edward managed the communications and expectations between buyer and seller perfectly throughout the process. Tirelessly brought the buyers into the property multiple times to make them comfortable to the point of exchange. Best experience I have ever had with a real estate professional. Was outstanding.
Hi Mark Thank you for your review. I am delighted we managed to secure you a buyer. If we can help with any more of your property needs please let me know. Keep in touch. Best wishes, Edward and the Knight Frank Richmond team
5/5
TrustpilotGreat Experience
Omar was very helpful and understanding of all the points that needed to be considered for our search. We had an amazing experience with a very friendly and patient agent. I will work again with Knight Frank in the future if I need a new property and I would absolutely recommend KF and Omar to anyone!
Thank you for the review Ren, it was a pleasure to assist. Congratulations on your new property.Best wishes, Omar.
5/5
TrustpilotI wanted to thank Ehteshaam very much…
I wanted to thank Ehteshaam very much for all his help with my tricky tenancy. He was super helpful and always got back to me quickly whenever I asked for something. Ehteshaam is really professional and efficient, and I appreciate everything he did for me!
Thank you very much for your glowing review Sarra! It was a pleasure assisting you with your queries. As mentioned before, please do not hesitate to reach out for any of your accounting needs or other Knight Frank services.Kind regards,Ehteshaam
5/5
TrustpilotWe had excellent experience with our agent Patricia Tumba
I would recommend Patricia Tumba as the best person to help you find your future home. We just did and I was impressed with her professionalism. Patricia made us feel that she cared about us and she managed to negotiate all our terms. She was helpful and supportive during the whole process, including non-working hours
Thank you, Vesela. It was my pleasure to help you! Glad I was able to get your offer over the line so you can get the property you wanted.Patricia
5/5
TrustpilotI am so inspired by Knight Frank when I…
I am so inspired by Knight Frank when I consider the relocation. All the house lists and informations have been recommended in so personalized manner and well matched with my needs. Especially, Agent Beth Tighe was Amazingly supportive, kind and thoughtful with timely recommendation.
Hi Jason, thank you for your kind review. It has been wonderful working with you and I’m sure we will continue to cross paths in the future! Best, Beth
5/5
GoogleWe have recently purchased a Grade II listed property with Knight Frank, with Isobel at the forefront of the sell. It was a very complicated and long process however, Isobel was excellent at communicating with us and keeping on top of things. We also really appreciated that Isobel took the time to visit the property with us several times. Thank you for getting it over the line - we love our new home!
Thank you for the kind review Tim. It is fair to say that it wasn’t an easy process, but thank you for your patience and perseverance! I am thrilled that we finally got there, and I wish you and Kirsty all the best in your lovely new home.
5/5
TrustpilotGreat experience
With a couple of weeks left for my house search, I reached out to Vinnie from Tower Bridge regarding a property I was interested in. From there, things were exceptionally smooth. He helped me arrange back to back viewings to the property, got done with the paperwork swiftly, and now I'm going to be moving in. Thanks Vinnie, for the great service, professionalism and speed!
Dear Keshav,Thank you for your kind words.All the best in your new home.Kind regards,Vinnie
1/5
TrustpilotLiterally I have never received such…
Literally I have never received such consistently poor service as I have endured for over a year now with Knight Frank. It literally beggars belief how poor the service is. Absolutely zero contact, no accountability, no follow up. I have dealt with agents in my area for 15 years and have never experienced anything like this. Consistently sub par service, almost unbelievably so.
Dear Julia, I am so sorry to read this - please could you contact me on my email address so that we can look into the issues in detail and make improvements? We can then arrange a call if you would prefer? Kind regards Suzanne Vickery Customer Experience suzanne.vickery@knightfrank.com
5/5
TrustpilotPurchase through Knight Frank Stratford
We recently purchased a property through Knight Frank in Stratford, the process was straightforward and we received excellent service from all the team. Giselle was our main point of contact as the sale progressor and she was very attentive, keeping us up to date & being readily available to speak to.
Thank you for your kind words Richard. We are delighted to have helped you with your purchase and hope you’ll be very happy in your new home. It was a pleasure to work with you.
5/5
TrustpilotThank you Shannon
I am indebted to Shannon (a business support co-ordinator) for helping me navigate a particularly tricky end of tenancy deposit situation which, thanks to her calm kind professionalism, resulted in a satisfactory outcome. It was a pleasure dealing with her - many thanks Shannon!
Thank you so much for your kind words, Venetia. It was truly a pleasure to assist you, and I'm delighted that we were able to reach a positive outcome. If there's anything else you need in the future, please don't hesitate to get in touch!Thank you!Shannon
5/5
TrustpilotWell done Ivanka
I have been a customer of Knight Frank, Richmond, for several years and Ivanka is one of the best agents I have worked with. She is highly professional, hard working, conscientious and extremely caring for her clients. I would have no hesitation in recommending her and her team to anyone.
Hi Valerie, thank you so much for taking the time to leave this 5-star review. Your trust in us is greatly appreciated and we are thrilled that we were able to assist you in finding a suitable tenant for your property. Your feedback means a lot to me and my team and we are all grateful for your kind words. We look forward to working with you again in the future!Kind Regards Ivanka
5/5
GoogleWe purchased our new house through Knight Frank (with Charlotte Mantle as the point of contact), the process was smooth and we were kept well up to date with the progress of the transaction. One thing in particular that impressed me was the regular contact that KF had with our estate agents and solicitors, this regular communication meant that the whole chain was being managed with the same expectations. I would thoroughly recommend buying through or using Knight Frank and a big thank you to Charlotte for making the process as smooth as possible.PositiveResponsiveness, Quality, Professionalism
It was a real pleasure helping you with your property search. You remained patient, communicative and friendly throughout the whole process and trusted me to guide you with your purchase. I wish you all the best in your new home and hope you’ll be very happy living in Richmond. Best wishes, Charlotte
5/5
TrustpilotProperty Management KF
I have just been assigned a new property manager , Henry Nwokejiobi, from Knight Frank, to look after my property which is currently tenanted. Henry is very responsive from the start to all my requests on servicing the apart.ent and so far, am pleased with his service. Pls keep up the good work Henry.
Thank you very much Fenny, for your review. I am highly appreciative of the review I received from Fenny. I will keep working to deliver satisfactory and proficient care to my clients. Henry
5/5
TrustpilotJames and Oriel were incredibly helpful…
James and Oriel were incredibly helpful and, unlike most other agents we have dealt with, did not push us to make ever higher offers to secure the property. They were a delight to deal with and we will certainly be using them in future when it comes to letting our own property.
Thank you for the kind review, Chris.Please do let us know if we can help with anything else at all.Best wishes,James & Oriel
4/5
TrustpilotMy agent Chloe Andrew’s made what could…
My agent Chloe Andrew’s made what could have been a negative and tedious experience into a very positive one as she was a great buffer between me and what I would have considered over compliance !
Thank you Oisin for your kind words. I am so thrilled we managed to get everything sorted. Thank you again. Chloe
5/5
TrustpilotGreat service
Katie S has been superb throughout our rental property search. Friendly, prompt and extremely clear when communicating what could otherwise be quite complicated! Thanks Katie and thanks Knight Frank for being so efficient and making this a smooth process so far.
Dear Jodie,Thank you so much for such lovely feedback, it has been such a pleasure working with you and Jemma!Best wishes,Katie
5/5
TrustpilotCovent Garden Review
We have been in this apartment since November 2021. Lee Murad has been our managing agent for all this time. He has been first class in every measure. He has been polite and courteous, he has kept us informed of all issues impacting the tenancy and he has been respectful of our privacy.
Thank you John for your review. It is a pleasure working with you, and I look forward to the years to come. Lee
5/5
TrustpilotJamie-Leigh and the Knightfrank team
I have been dealing with Jamie-Leigh and her team from knightfrank for a number of years now and I can truly say she has been brilliant throughout the process of renting our property I would highly recommend dealing with Jamie-Leigh and the Knightfrank team.
Dear Eamonn,Thanks for your kind review and for remaining such a loyal client.It has been a pleasure to help you with the last four tenancies and we look forward to helping you again in the future.All the best,Jamie-Leigh
5/5
TrustpilotAmazing experience as always
Amazing experience as always. It is quite a wise choice to leave the property managed by KnightFrank especially for those oversea landlords who have flats in the UK to be taken good care of. In particular thanks Chervon for swift response, helpful advice and excellent expertise in proceeding all the works, which makes KinghtFrank the best among its peers in E14 area according to my experience over recent years.
Thank you for your kind words Yaoyin, it is a pleasure working with you and I am always here to help. Best wishes, Chervon
5/5
TrustpilotEllie Fieldwick is a star!
I cannot rate Ellie Fieldwick highly enough - her attention to detail, professionalism, enthusiasm & passion shone throughout the sales process. She genuinely cares & we would not hesitate to recommend her or work with her again in the future. Thanks Ellie & Knight Frank!
Thank you for trusting us with the sale of your beautiful home. It’s been a pleasure to work with you, and we really appreciate your kind comments.All the best, Ellie & the Knight Frank Oxford team
5/5
TrustpilotAwesome and Wonderful Experience
Awesome and Wonderful ExperiencePost moving into the property as well. The experience has been truly amazing. My property manager Anik Ruparelia has been extremely helpful. Has been very patient with my questions and always has provided me the required details. Thank you so much for all your help:) Regards,Sri Bharat
Thank you for the kind review Sri Bharat! We will continue to assist you as best as we can.Best wishes,Anik
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Tell us what you need and we'll put you in touch. Knight Frank Richmond Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
