Trusted Agent profile · Richmond upon Thames

Knight Frank Richmond Sales reviews in Richmond upon Thames

4.9

★★★★★ Excellent

1,643 reviews across 2 platforms

23 Hill Street, Richmond-upon-Thames, TW9 1SX, Richmond upon Thames, TW9 1SX

Knight Frank's office in Richmond upon Thames, at 23 Hill Street, is rated 4.9 out of 5 across 1,643 reviews on two platforms, including 187 Google reviews rated 4.9.

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4.9 / 5

187

Reviews on Google

This office

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1,456

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Jamie-Leigh Harvey of Esher/Cobham/Oxshott is excellent!

We wanted to give Jamie-Leigh Harvey of Knight Frank super-prime lets a big 5* review because of her on-going positive, constructive approach, even during times of uncertainty and contention. We have dealt with Jamie-Leigh for over five years and she is always highly professional and responsive, thoughtful in designing solutions, and provides excellent advice that is tailored to both the landlords' and the tenants' requirements - a truly client-centric attitude and delivery.

Nader · 24 November 2023

Agent replied · 25 October 2024

Dear Nader,Thanks so much for taking the time to write such a kind review.It has been a pleasure to help you over the years and thank you for remaining loyal to KF.All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties

5/5

Trustpilot

Naim Beelut in accounts delivered a…

Naim Beelut in accounts delivered a brilliant service to resolve historical outstanding invoices. These were spread over different departments and took considerable time and effort to resolve during the last quarter of 2023. Naim was reliable in providing follow ups to me and it was evident that he was personally invested in getting my case resolved. This is the best service of this kind I have ever had. Thank you!

Paul · 2 January 2024

Agent replied · 25 October 2024

Hi Paul, thank you for your kind words, it was a pleasure assisting you. I appreciate your patience and quick responses. I hope you have a wonderful new year.ThanksNaim Beelut

5/5

Trustpilot

Stratford upon Avon

Stratford upon Avon. Giselle. Giselle took over when Shelley left. Initially I was concerned as had a long standing relationship with Shelley. I couldn’t have been more wrong. Giselle is on the ball, efficient and proactive. The whole thing has been very stressful but Giselle always did what she could to resolve ( and even anticipate ) issues. Thank you. Excellent job well done Sarah & David Dykes.

Sarah · 12 February 2024

Agent replied · 25 October 2024

Dear Sarah and DavidThank you very much for your lovely review, it’s so appreciated. It certainly was bumpy in the run up to exchange, however, all a distant memory now I hope! You were wonderful clients and I wish you every happiness in your new home.Kind regards,Giselle

5/5

Trustpilot

Knight Frank Stow-on-the-Wold

Our sellers used Knight Frank Stow-on-the-Wold and as a buyer they have been fantastic. Helen was brilliant with the communications, very proactive in ensuring everything was moving along, super professional with all our dealings and a genuine pleasure to deal with. Its well known that moving home is one of the most stressful times in life, but Knight Frank at Stow made it all really easy on our purchase.

Andrew · 17 January 2024

Agent replied · 25 October 2024

Thank you very much for your kind review. Working with proactive buyers really helps the whole process move forward smoothly. Thank you for the part you played. Please let me know if I can help in the future, and I hope you enjoy your new home in the Cotswolds. Best wishes Helen

5/5

Trustpilot

Knight Frank Richmond review

Ivanka at Knight Frank Richmond lettings has been a pleasure to deal with. Professional, super knowledgeable and totally on the ball. Nothing has been too much trouble and I feel in very safe hands with her dealing with my property rental. Great service Ivanka !! Many thx.

Jude · 14 May 2026

Agent replied · 28 May 2026

Dear Jude, Thank you so much for your wonderful review! I truly appreciate your kind words. It was a pleasure working with you. If you need anything else in the future, whether it's assistance with your property or any new projects, please don’t hesitate to reach out. Many thanks Ivanka

5/5

Trustpilot

Made to feel at home from day 1

Where to begin as to how amazig Sakina and Zuzzanna were with our process in moving to The Author buildings. Not only did they take the time to help with our unique situation, they truly went out of her way to make sure we felt at home from day one.Thank you both so much.

Joana · 9 October 2024

Agent replied · 25 October 2024

Hi Joana, Thank you so much for your kind words. We’re so pleased that we could help you find your new home and so happy to hear about your experience. Zuzanna

5/5

Trustpilot

Warmth and professionalism

Emily helped me find my first home in the UK, and I am incredibly grateful for her kindness. She was attentive throughout the entire process, answering all my questions with warmth and professionalism. Thanks to Emily, finding a new home was a much smoother and more enjoyable experience. I am truly thankful and feel very fortunate to have received her assistance.

KYUNGBO · 11 June 2024

Agent replied · 25 October 2024

Dear Kyungbo,Thank you for writing such a lovely review! I'm pleased I was able to help you through the process and hope you're enjoying your new home. If you need any further assistance please do not hesitate to reach out to us.Kind regards,Emily

5/5

Trustpilot

Fantastic 5 star service!

Thank you so much Maisie, Amanda and Adam in Esher, for providing a brilliant, 5 star service selling our home. You were always quick to respond, communicative and proactive. It meant the process of selling our home was a less stressful experience having you onboard! We would have no hesitation in using you again. Thank you!

Katherine · 27 August 2024

Agent replied · 25 October 2024

It has been our pleasure to help you move, thank you for using us and also for your kind feedback. All the best from the Esher team.

5/5

Trustpilot

Excellent service provided by Vinoath Selvakumar

Excellent service provided by Vinoath Selvakumar. Vinnie assisted me with extension of lease and communication was great so the whole process was easy, quick and smooth. Everything was settled with exchange of just few mails in a couple of days. My experience with Knight Frank has been excellent for the last four years.

Davor · 13 October 2024

Agent replied · 25 October 2024

Dear Davor,Thank you for the lovely review.It was a pleasure to assist you with your renewal.Kind regards,Vinnie

5/5

Trustpilot

Great Team

Great TeamI have dealt with KF over 18 months on different occasions and found them to be extremely helpful, knowledgeable and fair. Notably, Sasha Gray-Crosby was very much hands on, well-rounded on various aspects of the rental process and posed as a very resourceful liaison for all of our needs. Kudos to the team that I know I’ll be entrusting for future transactions.

Sayer · 22 April 2024

Agent replied · 25 October 2024

Thank you, Sayer, for your incredibly kind review. It is a pleasure managing your property, and I look forward to the future. Sasha

5/5

Trustpilot

Successful rental renewal

I would like to thank Vinnie in the renewals team. I had the pleasure of working with him for the recent renewal of our apartment at Southbank. he managed the process very professionally and efficiently as well as negotiating a good rent review in what is currently a fairly tricky market. Well done Vinnie!

Jane · 24 September 2024

Agent replied · 25 October 2024

Dear Jane,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you for choosing Knight Frank again.Kind regards,Vinnie

5/5

Trustpilot

Knight Frank top services

I have dealing with Knight Frank for a while now, thier services are at highest standards and they would be ready to help and support or even provide solutions for you. Personally, my property manager Anik Ruparelia is very organised person and he pays attention to every single details. He is always available and I am sure once you start dealing with the, you would understand.

Abdulrahman · 17 February 2024

Agent replied · 25 October 2024

Thank you very much for your kind review, we will do our best to continue this service moving forward. Do not hesitate to contact to us, thanks again.Best wishes, Anik

5/5

Trustpilot

If I could leave 6 stars, I would!

If I could leave 6 stars, I would! I made the decision to rent my apartment in Battersea (I couldn’t sell it due to the economic downturn) and James S. did a fantastic job! Super responsive, efficient and provided me with the best advice for a seamless experience. Within 2 weeks, I had new tenants moving in, at above asking price! I could not recommend James more, he’s really been truly amazing!

Eloise · 27 September 2023

Agent replied · 25 October 2024

Thank you so much for the kind review, Eloise.Please do let me know if I can help with anything else in the future.Very best,James

5/5

Trustpilot

I want to thank Eleanor Davis Marla at…

I want to thank Eleanor Davis Marla at Knight Frank Hyde Park lettings in finding me tenants in a short matter of time,Eleanor was very professional,very informative about the market trends and updating me regularly,Highly recommend Eleanor and the team at Knight Frank Hyde Park lettings Sophia Cath,Kamran,James and Philip Rashed Alkhalifa

Rashed · 14 October 2024

Agent replied · 25 October 2024

Thank you for your kind words, Rashed. It was an absolute pleasure working with you and I am sure your new tenants will have a wonderful time living in your apartment.Eleanor

5/5

Trustpilot

Honestly blown away

Honestly blown away with the level of care and fairness we received working with Knight Frank to rent our flat, especially compared to other agencies we’ve worked with in the past. We worked with Timi specifically and he was communicative, warm, and checked in frequently with us to make sure the leasing and move in process ran smoothly.

Kristin · 28 June 2024

Agent replied · 25 October 2024

Hi Kristin and Will,Thank you for the kind review.If there is anything I can help with in the near future, do let me know!All the best,Timi

5/5

Trustpilot

Well organised, creative and knowledgeable agents

Unquestionably the agent that knew the local market best. They took time to understand the key details of the property, worked very hard to market it successfully and continued to drive the process consistently over a long period of time.

Tony · 16 June 2026

Agent replied · 24 June 2026

Dear Tony, Thank you so much for leaving this review. The whole Winchester team worked to get this over the line in a difficult market, but we got there in the end! The village won’t be the same without you! Best wishes Ed and the Knight Frank Winchester team

5/5

Google

We are very happy with the service received by Knight Frank in particular Lucy Palmer. Lucy, is incredibly helpful, professional and knowledgeable and it was an absolute pleasure to deal with her. The whole process has been very smooth and Lucy has kept us informed every step of the way. We would highly recommend Knight Frank.

Deborah · 26 July 2024

Agent replied · 24 October 2024

Thank you Deborah! It was an absolute pleasure helping you and Simon find you new home in Richmond. Please let us know if there is anything we can help you with in the future. All the best, Lucy

5/5

Trustpilot

Thank you Louie Mae and team Awesome!!!

After 16 years It’s with a heavy heart that I leave my lovely flat in January , I would like to take the opportunity to personally thank Louie Mae & her excellent team at Trinity church sq . They have looked after me really well, they where responsible, supportive and nothing is too much effort. I wish them all a happy Xmas and new year ..John Lyons

John · 22 December 2023

Agent replied · 25 October 2024

Thank you ever so much for your kind review. It really has been a pleasure assisting you. You will be missed in the community. Thank you again and please stay in touch. Louie-Mae and Team

5/5

Trustpilot

Friendly, professional team

From the moment of contact, to finding and securing a great tenant, the team have been brilliant. So friendly and professional throughout. It was a quick turnaround, which was organised seamlessly. I wouldn’t hesitate to recommend Knight Frank and I shall happily use them again.

Michele · 7 May 2026

Agent replied · 25 October 2024

It was a delight to find you another Tenant Michele, thank you for your great review. Angharad, Jamie & Tina

5/5

Trustpilot

We have had a wonderful experience with…

We have had a wonderful experience with Stefanie Sutch in our experience of finding a new rental home. Communication has been great, she has been accommodating and available as we went into the house a few different times before moving in and she was able to negotiate our asks from the landlord perfectly on our behalf. Thank you Stefanie!

Rebecca · 20 May 2024

Agent replied · 25 October 2024

Dear Rebecca, Thank you so much for your very kind words.It has really been a pleasure to help you with this move. I hope everything goes well in your new home and please let me know should you need any further help from me in the future. Kind Regards,Stefanie

5/5

Trustpilot

Charlie is reliable and responds fast

Charlie is reliable and responds fast. My new flat is in Notting Hill. I didn’t figure out how to open the door with the keys on my first move-in day. Charlie came to flat within 10min from the office to help me. Many thanks to Charlie and the other trustworthy Knight Frank colleagues.

Yan · 1 September 2024

Agent replied · 25 October 2024

Dear Yan, Thank you for your kind words, I am always very happy to help. Best wishes,Charlie

5/5

Google

I recently worked with Chloe Andrews, lettings department of Knight Frank in Richmond. Chloe was very professional, knowledgeable and efficient. She made the whole process very easy and smooth. Thank you.

Parminder · 16 April 2026

5/5

Trustpilot

Professional & Prompt Support by Kim & Molly

I am very pleased with the professional and prompt support by Kim Brooke & Molly Major who helped me find a good tenant for my apartment. They provided me with end-to-end process clarity and seamless tenant onboarding alongside timely and complete payment. Thank you Kim & Molly for your outstanding work & effort which I truly appreciate.

Eng · 18 June 2024

Agent replied · 25 October 2024

Dear Eng,Thank you for such a kind review. We're pleased we managed to help you find a good tenant and make the process smoother for you. If you need any further assistance please do not hesitate to contact us!Kind regards,Kim and Molly

5/5

Trustpilot

I had an exceptional experience with…

I had an exceptional experience with James in finding my perfect apartment. He was incredibly helpful and attentive throughout the entire process. I was overseas and he visited the apartment and gave me a virtual tour. I appreciate his dedication and professionalism. I highly recommend James for anyone looking for a reliable and committed real estate agent.

Ceylan · 14 June 2024

Agent replied · 25 October 2024

Thank you for the kind review, Ceylan.I look forward to helping you again in the future!All the best,James

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