Knight Frank Richmond Sales reviews in Richmond upon Thames

★★★★★ 4/5

Trustpilot

A big shout-out to Naeto Soludo

A big shout-out to Naeto Soludo for being a great property manager, very communicative, friendly and generally extremely helpful. I would have given 5 stars if the everyone we had dealt with at the firm were as helpful as Naeto has been. Despite him being new to the branch, he has been the most professional of the 4 or 5 persons we've dealt with so far.Unfortunately, we did have to deal with a real-life NPC in the process of renting our property, unable to answer a yes or no question in an email chain and replying with the literal phase: 'Send [us] the monies', when referring to a £21,000 bank transfer... And just generally being rude. So, I almost pulled out of renting with Knight Frank altogether because I thought they were initially a scam company.The others at the branch can learn a lot from Nateo and I hope his performance is recognised.

Jonathan · 19 December 2023

★★★★★ 5/5

Trustpilot

Outstanding service and extremely helpful

Toto, George and the team at Knight Frank, Chelsea were extremely helpful when it came to the sale of a flat. In particular, in the midst of a long conveyancing process, they were communicative, responsive and engaged, and proactively helped to ensure the process reach its completion. The team at Knight Frank, Chelsea are great to work with, are very hard working and really take the time to listen to what is important to you. We would thoroughly recommend them.

Anonymous · 19 December 2023

★★★★★ 5/5

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A huge heart felt thanks to Stine…

A huge heart felt thanks to Stine Klaus.I have been in the property industry for over 45 years, and have to put Stine at the KF Notting Hill branch at the top of the tree, she has always being charming and happy to help no matter what was needed, and often went beyond the call of duty to help us with our letting.Well done to Stine, I hope I am lucky enough that we can work together very soon, we will be recommending you to everyone we know and anyone who will listen!

Mr · 18 December 2023

★★★★★ 5/5

Trustpilot

Hamzah Musaddaq Property Manager

I rent my flat via Knight Frank who also perform the property management. I've had negative experiences with Knight Frank in the past, but our new property manager Hamzah has been excellent at addressing our issues in a timely manner and ensuring we were kept in the loop. He would also follow up to make sure that the most critical repairs were being handled as quickly as possible. He is very empathetic to the tenant's situation making working with him very pleasant. He identifies pain points and tries his best to address them.

Marta · 15 December 2023

★★★★★ 5/5

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Choosing Knight Frank to let property

We made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.Based on our positive experience, we highly recommend Knight Frank real estate agency

Ervin · 1 August 2024

★★★★★ 5/5

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Jocelyn's Excellent Service!

Jocelyn is a personnel with great ability and responsibility who can help you resolve any issue as a resident. I have made a mistake and payed property management fees twice, and she had help me resolve this issue in a short period of time, sending lots of emails to fix this issue. Not only so she have been able to help breakdown my queries. Undoubtedly, she has been a great help to me, I have to say she is an excellent manager! Wholeheartedly, thanks again for your help!

Yanying · 9 December 2023

★★★★★ 5/5

Google

I recently purchased a flat in Teddington through Knight Frank, and the experience was excellent from start to finish. Charlie was professional and very helpful throughout the process. He kept everything on track and communicated clearly at every stage. I’d highly recommend him to anyone !

Victor · 2 June 2025

★★★★★ 5/5

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Helen at Knight Frank has made our…

Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!

JUDITH · 10 September 2026

★★★★★ 5/5

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The Sale of our house through the Clifton Office

We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.

David · 24 April 2024

★★★★★ 5/5

Google

Having lived abroad, I've had a long-standing relationship with Knight Frank letting and full property management. I would recommend the whole Richmond team as being highly professional and efficient to deal with. They operate as a great team and are brilliant at giving good professional advice and keeping in contact every step of the way. However, during a recent process of renovation and re-letting of my property, I'd really like to thank Chloe Andrews (Richmond) for being so supportive, personable and easy to collaborate with.

Tracey · 29 November 2023

★★★★★ 5/5

Trustpilot

Exceptional client service and a successful sale

The Knight Frank South Ken team (particularly Jordanna and Nicole) did a fantastic job securing the sale of our LGF flat recently. They kept us appraised of how the marketing process was progressing, and we really felt like they went the extra mile to get prospective buyers through the door. They then expertly managed a number of hurdles between exchange and completion. We wouldn’t hesitate to recommend them.

Claire · 24 July 2024

★★★★★ 4/5

Trustpilot

Thanks to Camillo and Lana

I recently have my property let by KnighyFrank, Richmond, I found Camillo very helpful, professional and patient in explaining every point I required before letting and after the agreement was done.Camillo gave me an excellent service with a pleasant attitude.I appreciate very much the contribution of Lana in clarifying the contract and how she dealt with changing some items.Lana is extremely pleasant and professional and understanding when I went back to ask her about some terms in the contract.I had an excellent service by Lana.

Zizi · 24 November 2023

★★★★★ 5/5

Trustpilot

Knightfrank is the best in UK

Knightfrank agents team is the best I meet and use in UK. They are efficient, warm hearted and professional. I live in overseas country but Knightfrank people help me solve all the things. I will continue use them. Especially I would like to praise Robert and Phoebe for their kind service.

Amy · 19 June 2026

★★★★★ 5/5

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Professional and reliable service

I communicated to him in advance the requirements for the room I was seeking and requested that he notify me when suitable options became available. He handled my request professionally and provided accurate assistance. As a result, I was able to secure an apartment that meets my requirements. I appreciate the quality of service provided.

Yuichi · 20 May 2026

★★★★★ 5/5

Trustpilot

Very capable hands with KF-managed flats

I've just moved out of my Knight Frank-managed flat after 4 years and I'm going to miss their level of service!Jason has done a fantastic job looking after things for us, considering the nightmare of a landlord we had. Halfway through our tenancy our landlord became incredibly (well, completely) absent and somehow Knight Frank / Jason made it possible to live through that. Emergency and other important issues were able to be addressed nonetheless.I know these folks (Jason, Sabriye) look after many, many properties so a big thank-you for helping us over the years, always in a very professional and sympathetic manner.

Jake · 18 November 2023

★★★★★ 5/5

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Knight Frank in Richmond

Knight Frank in Richmond were recommended to me by someone else who used to live in the block of flats where I was living at the time. I had always thought that Knight Frank only marketed properties with a value of at least £1 million and that my flat valued at £600K would not be of interest to them. This was not the case and Knight Frank were very proactive in getting viewings and in me eventually receiving an acceptable offer.There was a short chain involved and there was an extended exchange of contracts process, which was primarily the fault of the management company in the block of flats where I am now living. Knight Frank again were excellent in getting involved in chasing matters up with everyone involved in the process.Ten out of ten as far as I am concerned.

Richard · 16 November 2023

★★★★★ 5/5

Trustpilot

Thanks to Knight Frank

The whole Basingstoke team were highly professional at all times. Mark Thomas was our main agent, his availability to respond to any email we sent was fantastic and we would normally get a response within 20 minutes (7 days a week). Prior to our property hitting the market, Marks whole team arranged a meeting at our property to have a look round and ask questions so they were all familiar with the property, and better prepared to answer any questions. A great idea we thought, one that we hadn’t experienced in the past! Really a great experience with Knight Frank, and a definite recommendation.

Mr · 16 November 2023

★★★★★ 4/5

Trustpilot

Led by Victoria Miles in the Esher…

Led by Victoria Miles in the Esher Branch the sales team were competent and communicative at all times. Their advice as our trusted advisors was much appreciated throughout the process. Victoria used her initiative and kept feedback and dialogue detailed and clear, always reaching out by phone when anything needed further clarification or explanation.

Katie · 21 May 2026

★★★★★ 5/5

Trustpilot

Amazing company

Knight Frank is an amazing company. From start to finish everyone was very responsive, helpful and agile. I’ve worked with both David de Almeida and Dom Pepper, and I am so grateful for both of their works..

Ece · 9 September 2026

★★★★★ 5/5

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Adam and Maisie were great to work…

Adam and Maisie were great to work with. As a lawyer, it was great to have proactive agents who were prepared to get involved to discuss various points with the lawyers on the other side as well - between us all we worked very well as a team, and given everyone has the same end goal, their involvement really helped push matters forward - I look forward to working with them again soon!

Charles · 13 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service…

I reached out to Knight Frank by email to help with information on a family home in Bath and Charlie Taylor went to a lot of trouble to assist with my enquiries. Really impressed with his kindness and the service. I do know my English family have used the company in the past and whilst we live ‘down under’ I would still be happy to recommend Charlie and his team!

Juliette · 7 May 2024

★★★★★ 5/5

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Property manager Yenssi Mckenzie Graham…

Property manager Yenssi Mckenzie Graham is really good at her job, no matter what problem I had, it was all solved immediately thanks to her. I was completely impressed with her professionalism. Always very caring, kind and helpful. I always felt safer being able to communicate with someone like her. I had an amazing experience with this company because of her. I wish her all the best.🙏🏼

Elif · 28 June 2024

★★★★★ 4/5

Trustpilot

Long term Knight Frank experience

I've engaged Knight Frank for a long time to rent out my flat. Mostly positive experiences, they are good at finding paying tenants. KF contractors are a little pricey but it's the same across many agencies. Latterly, Ewelina Calka in Baker Street office in Marylebone has been very good to work with, and patient in handling various tenants and repairs.

Sandra · 17 October 2024

★★★★★ 5/5

Trustpilot

Truly Professional

My house sale was challenging but Clive Moon and Clare Griffiths worked very hard to ensure everything was resolved. Sales Progressor - Clare Griffiths is a very nice lady. She was also professional and always super efficient. Clare kept a tenacious grip of the whole process from start to finish. Clare thank you so much, you are a credit to your organisation.

Annie · 16 September 2024