Foxtons Richmond & Twickenham reviews

★★★★★ 1/5

Google

Foxtons are full of liers and don't trust a single word they tell you when you are buying. They will do everything to make you buy. Don't take handover of keys without checking the house inside all fixtures and contents. Also, make sure you talk to the sellers about fixtures and contents, Foxtons can tell the seller that buyer wanted some additional contents like fridge/washing machine etc and sell them on their own without telling buyers. No company can go as low as Foxtons can go.

Mahendra · 23 December 2021

★★★★★ 1/5

Trustpilot

Failed to repay deposit

Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.

Joe · 20 October 2025

★★★★★ 1/5

Google

I have booked a valuation for my property. I had to drive 40 mins to get there. I waited for 15 mins for Foxtons representatives to show up. I have tried to contact them, and apparently they have forgotten. We are all human being and we can do mistake. Understandable, I said I can spare another 45 mins to wait for someone to come and still couldn't even do the right thing and send someone. I will never use them again. I strongly don't recommend them, based only on the attitude working there. I have waisted around 2 hours during my working hours days, and all what they can say is sorry. They think people's time is not important. Very poor customer service.

Joseph · 11 November 2021

★★★★★ 1/5

Trustpilot

Landlord, letting through Foxtons.

I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months

CJR · 5 May 2026

★★★★★ 5/5

Google

I have just bought my property through Foxtons Richmond & Twickenham and found the service to be excellent. Lucky was the agent who dealt with the sale.She was very professional, efficient and helpful.PositiveResponsiveness, Quality, Professionalism, Value

Urim · 11 November 2020

★★★★★ 5/5

Google

As a first-time home buyer in the UK, I have a lot of questions during the home buying process. Fortunately, with Manu's help, the deal was finally done. Manu is very professional, friendly, responsible and efficient. I really appreciate his patience and prompt answer to my questions. I would highly recommend him to my friends.

J · 11 November 2022

★★★★★ 5/5

Google

Fantastic from start to finish. Adam and Debora went above and beyond to ensure the sale of our probate property went as smoothly as possible. They are a real asset to Foxtons and would highly recommend Foxtons Twickenham. Mr Craig

Matt · 12 November 2018

★★★★★ 5/5

Google

Oscar was very informative and friendly from the beginning. He was attentive in trying to find us the right property in the right location He followed up to ensure that our preferences were met and communicated frequently and with the utmost of helpfulness. He was an incredible help in finding where we wanted to live and sharing his knowledge of the location.PositiveResponsiveness

TTania · 11 November 2021

★★★★★ 5/5

Trustpilot

Complicated transaction well managed

We recently completed a particularly complex property transaction, and I can honestly say we could not have done it without the outstanding support of this estate agent.

Werner · 13 February 2026

★★★★★ 5/5

Google

Harry is such an excellent guy, drove us around Richmond. He is proactive, considerate and easy-going. Although the flat we decided on is not from Foxtons, we have had a lovely experience with Foxtons Richmond. Highly recommend Harry and Foxtons!

Yizhen · 11 November 2023

★★★★★ 5/5

Google

Many thanks to Manu at Foxtons who helped me with the purchase of my new property. Manu has been extremely professional and efficient throughout the whole process. Thanks again, would definitely recommend.

Miss · 11 November 2020

★★★★★ 1/5

Trustpilot

Blatant liars - the most unprofessional service

We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.

Brandi · 13 November 2025

★★★★★ 1/5

Trustpilot

Travelled an hour to go to a viewing…

Travelled an hour to go to a viewing and spent £5 on the train getting there and they cancelled when I was at the door

Faye · 12 February 2026

★★★★★ 5/5

Google

The estate agent in Foxtons, Manu Khanna was so helpful at all stages of buying a flat.  From our first meeting I felt very comfortable and confident. Easy to contact,very friendly and transparent in communication.   If there was an issue, a quick phone call and it was resolved straight away. Really appreciate Manu's help and highly recommend Foxtons.

Tatjana · 11 November 2021

★★★★★ 5/5

Google

Had a great experience with Nazneen who is a lovely person and goes above and beyond to ensure you find a property you like. She takes time to understand what you need and puts your needs first, even working on weekends. The videos she made …

Rumaiza · 16 July 2025

★★★★★ 1/5

Trustpilot

We moved out of the apartment over…

We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.

Myniar · 22 August 2025

★★★★★ 5/5

Google

Adam and the team at Foxtons in Twickenham are absolutely dedicated to achieving the sale. I had 2 unusual properties that other agents had given up on but the Foxtons team kept going until they sold both at full asking price. They were a pleasure to deal with and great at keeping me informed throughout the process. Would highly recommend Foxtons and particularly this team. Thank you all

Suzann · 12 November 2016

★★★★★ 1/5

Trustpilot

Very disappointing experience

Very disappointing experience with Foxtons due to the handling of our tenancy application.

Tam · 30 April 2026

★★★★★ 5/5

Google

Just let my flat with Foxtons Richmond, Louis and his team did an exceptional job and I couldn't recommend them highly enough. They got us far more viewings than other agents we were using at the same time and achieved the price that they said they would.

Giles · 11 November 2022

★★★★★ 2/5

Trustpilot

We keep receiving unsolicited post…

We keep receiving unsolicited post despite the request for it to be stopped.

Simon · 17 April 2026

★★★★★ 5/5

Google

Oscar Pearson went above and beyond to find us a short term let. We struggled to get through to other agents at other branches but Oscar responded immediately to all our enquiries over WhatsApp. Thank you Oscar for helping us in our search for an apartment

Nicole · 11 November 2022

★★★★★ 5/5

Google

Manu has been so helpful with selling my property in Richmond. He is diligent, smart and caring. We are so lucky to have him on our case that the communication with solicitors is so much easier and less time consuming. Highly recommend his services! 👍👍👍 …

Ya · 11 November 2022

★★★★★ 5/5

Google

Although I didn’t end up buying through Foxtons I wanted to give Hamida a good review. Throughout my buying journey she was incredibly supportive and well informed. She was knowledgeable on the area as well as the potential rental price of …

I · 16 July 2025

★★★★★ 1/5

Trustpilot

Cannot believe that they held our money…

Cannot believe that they held our money for more than 3 months and not give it back to us! No communications at all! I am wondering where the good reviews are from!

Na · 18 October 2025