Foxtons Richmond & Twickenham reviews

★★★★★ 1/5

Trustpilot

Foxtons’s account’s department have bad…

Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.

Vp · 23 March 2025

★★★★★ 1/5

Google

Unfortunately not a good experience in the end. I was originally told 1.5% fees by the branch manager, then later was told they would also refund the money I’d spent with an online agent. I signed the contract for 8weeks, then was told the refund is only available for customers on a 2.5% fee. During viewings, one agent broke my summerhouse door and left it wide open, because of the damage it leaked and I had to pay for a repair. Another agent brought a potential buyer round and walked crap everywhere and then tried to blame it on me. My pet cam also recorded her telling a buyer that I was going through a ‘difficult separation’ which is not true and is fairly embarrassing. Telling lies to try to sell a place isn’t very professional. After the eight weeks was up I told them I wasn’t continuing with the advert and asked for my keys back and the entire team ghosted me. The manager replied a few days later promising my keys back today and I haven’t received them. It’s a very different attitude when you don’t want to work with them anymore.

L · 22 November 2024

★★★★★ 5/5

Google

Had a really good experience in the search for a house with Foxtons- in particular Alan Groom was very thorough, friendly and professional. Although I have now found another property which was sadly not listed with Foxtons I will be recommending Alan to all my friends and family in the area! 10/10.

Lara · 11 November 2023

★★★★★ 5/5

Google

Katie has been very helpful throughout our property searching process. She calls every few days to check on our progress and keep giving us properties to review. She has been the most hardworking agent that we've worked with. Will definitely come back and seek for her help again if we need to.

Chi · 11 November 2023

★★★★★ 5/5

Google

Alan did an amazing job selling our flat. Alan and the team provided a superb, professional service from start to finish. They pushed to get as many viewings through the door and kept me up to date on everything happening with the sales chain, and solicitors during the sale process. Highly recommend.

Martin · 11 November 2023

★★★★★ 5/5

Google

I would like to thank Manu Khanna at Foxton's Twickenham for his hard work and diligence in selling my flat. After 2 previous prospective buyers pulled out a third buyer was found quickly and when problems arose with this buyer, Manu negotiated an agreement between us which enabled the purchase to be completed with no further problems. I was kept up to date with progress and all communications were friendly and professional.

Gill · 11 November 2021

★★★★★ 1/5

Trustpilot

The worst and the most disgusting…

The worst and the most disgusting service ever! They agreed with a young lady and her elderly parents on my property for renting even though I had rejected the application.

AG · 18 April 2026

★★★★★ 5/5

Google

I’d like to thank Oscar Pearson who contacted me after an online viewing request. The next day I spent an afternoon viewing a few properties that met requirements I was looking for in a property and opened my horizons to new builds also. His integrity and honesty set him apart from most letting agents, leaving me enthusiastic to make an offer which ended up accepted. Immensely happy with my ExperiencePositiveQuality, Professionalism

Arah · 11 November 2021

★★★★★ 5/5

Trustpilot

Great experience overall

Great experience overall, especially from Ciara Ryan

Stephen · 21 September 2026

★★★★★ 1/5

Trustpilot

I would strongly caution anyone against…

I would strongly caution anyone against using Foxtons when purchasing a property. Our experience was deeply disappointing and handled with a complete lack of professionalism, integrity and basic transparency.

Alexandra · 21 April 2026

★★★★★ 5/5

Google

Proactive and enthusiastic service, really dedicated to helping us find a suitable rental; the market is very tight and when a new property comes up, he will take the initiative to contact us and arrange a time to viewing that suits us. Our Consultant is Harry Oxenbury from Twickenham office.

Angel · 11 November 2023

★★★★★ 5/5

Google

Manu was extremely professional and helpful in facilitating the purchase of my property. He was very honest and straight talking, this helped manage both mine and the vendors expectations. I wouldn’t hesitate in working with Foxtons again and would happily recommend to others.

Davey · 11 November 2020

★★★★★ 5/5

Trustpilot

Staff excellent

Staff excellent. Lots of way communication.

Alan · 21 September 2026

★★★★★ 5/5

Google

Debora at Foxtons Twicken really took the time to know what I wanted from my property search and guided me to a property to not only suit my needs but more importantly find it in my desired area. The sales representivive went out of her way to answer my concerns and questions (even when on holiday) and on her own intuition chased my solicitors and the vendor for a smooth and quick transaction. I would definately use Foxtons again if I decide to move! I am so exciting to get into my home and owe a massive thanks to Debora!

Faye · 12 November 2016

★★★★★ 4/5

Google

I was very satisfied with the service provided by Foxtons .. the contact person Deborah Abreu was always helpful and understood our requirements well. She lined up the property viewings according to our requirements and specifications and also accomodated our last minute delays/requests especially with our little one ... the number of properties that we viewed with Foxtons was also high compared to some other agents we also contacted. Overall they are definitely the agents I would personally use and recommend when/if we need to search for properties again. Divya

Divya · 12 November 2016

★★★★★ 5/5

Google

Having suddenly found myself in a position to relocate 2 of my employees from the current property they were in, Oliver was just fantastic! We need to move really quickly and within a week, we found somewhere, made a deal, the lovely landlord furnished it, contracts were signed and I have 2 very happy boys with a lovely apartment in the heart of Twickenham which ticks all the boxes. Oli was really great at communicating and I really could not have asked for more from him. Well Done Oli and Foxtons :)

Maz · 12 November 2016

★★★★★ 5/5

Google

We've been dealing with Alan Groom at Foxtons Richmond and Twickenham. He goes above and beyond, is always on the go and ready to help push things along in the process. We're first time buyers and he's been great explaining all the processes and stages. Thanks Alan!

Manoela · 11 November 2023

★★★★★ 1/5

Trustpilot

Unprofessional Service

Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.

Ali · 20 May 2026

★★★★★ 5/5

Google

I can highly recommend Alan Groom at Foxtons. He managed to get an offer on my property within a week of me deciding to put it on the market. Alan’s been really great at communicating the progress of the sale with me even though I’m in Australia and is committed to making sure it goes as smoothly as possible.

Heather · 11 November 2022

★★★★★ 1/5

Trustpilot

Extremely poor handling of deposit refund, lack of accountability and communication.

I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.

Gulum · 20 October 2025

★★★★★ 5/5

Google

I had a wonderful experience with Naz from Foxtons. She was understanding, professional, and made everything go smoothly

Babar · 8 September 2025

★★★★★ 1/5

Trustpilot

Bad agency , bad landlord, stay away

Very very disappointed and let down by this agency not sure why they have so many branches. This is our first rental by all young individuals and teenager, it has gone horribly wrong.

Francesca · 8 February 2026

★★★★★ 1/5

Trustpilot

23 days and still don’t get my deposit

The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.

Daniel · 13 April 2026

★★★★★ 1/5

Trustpilot

Serious data concerns

I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.

Ce · 14 May 2026