Featherstone Leigh Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Google

As a local developer I found the service from Alan and team very helpful and proactive in securing high quality tenants at good rents.

John · 26 October 2022

★★★★★ 5/5

Google

Erika Hopkins and her team have worked consistently hard to secure us a buyer in a difficult market. Anna Bowden in particular has been extremely professional, kept her eye on the detail at all times and provided a first rate service.

Claudia · 27 October 2018

★★★★★ 5/5

Google

I have been working with Alan and the team for 8 years now. Great knowledge, sound advice and very responsive.PositiveResponsiveness, Professionalism

Steve · 26 October 2022

★★★★★ 1/5

Trustpilot

Very disappointing experience

Very disappointing experience. They over promise and under deliver. We had been warned that they sometimes send the "lady from the Richmond office" Sophie, who will tell a great story of how awful other agents are and how she will be available whenever needed. When I said other agents had heard this before, and she just disappeared, she told me she had been furloughed. What was her excuse this time? After hounding us daily to leave the other estate agent, she ghosted us once it was done. As for the others. Had to email Matt the assistant director several times to correct the spelling of our housing details. Communication was terrible. We were told of some viewings after the event. We had felt that the agent was working for our buyer not us, but having spoken to her, sounds like he was pretty poor there too. We sold the house, yes, but for less than the agent has suggested. Glad it's over. It is galling to think how much they earned, given the low quality of the little they did

Stephen · 23 December 2020

★★★★★ 5/5

Google

Natasha Wilkinson at East Sheen branch was completely amazing from start to finish with my search for a rental property for myself and son. She was professional and super efficient with all aspects. I had many many questions and nothing was left unturned. The process was made to feel very easy in what was a stressful time. Really appreciated how friendly and patient she was. Highly recommend

Keely · 26 October 2022

★★★★★ 3/5

Trustpilot

Okay but not recommended.

They were good property managers, but there is a lack of communication between departments. Also, they have a tendancy to just forward emails from tenant to landlord - they manage admin rather than property. They recommend cleaners and then charge odd amounts for things that haven't been cleaned properly. They also provide costs without explanation or proof. Friendly but do not think.

Customer · 8 March 2023

★★★★★ 5/5

Google

Natasha was incredibly helpful. We got early viewings and some good insights. Thank you

Matthew · 26 October 2022

★★★★★ 5/5

Google

I have used Featherstone Leigh lettings team for the last 10 years and they have always been great. They have always found me a tenant in time and arranged everything professionally with excellent communications. The office works as team so if someone is away there are others in the know and to cover for them. I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Helen · 26 October 2022

★★★★★ 5/5

Google

I've used Featherstone Leigh to let my flat in Twickenham for the last 5 years. They always do an excellent job in sourcing tenants and even managed to get a new tenant in a couple of days when one pulled out at the last minute. They are very helpful with advice and are always a pleasure to deal withPositiveResponsiveness, Quality, Professionalism, Value

Jim · 26 October 2022

★★★★★ 1/5

Google

This is the worst estate agency I've ever had! I'm moving to a new flat and they ignoring the referencing company. My wife and I are paying on time and never caused any problem. I don't know why they won't answer...after two weeks and almost losing the flat I used a lawyer to threat them and I got the reference. The only good thing there is agent name Celia, she's amazing. Avoid this agency!!!

Inon46 · 26 October 2020

★★★★★ 1/5

Google

Absolutely awful service. They called us and congratulated us on getting an apartment then called us a few hours later saying they gave it to two different people and we didnt get the apartment. We had paid the holding deposit. Took 6 days to get the money back. We had even recieved the contract! Disgusting service. They didnt even remove us from the phone service when repeatedly asked and emailed.

Lauren · 26 October 2020

★★★★★ 5/5

Google

We have recently rented a house in Twickenham and really appreciated all the kindness, professionalism and helpfullnes of their agent, Natasha 🤍 we had an excellent process and do love our property. We wish them all the best and recommend this agency faithfully. …

Zeynep · 26 October 2023

★★★★★ 5/5

Google

Featherstone Leigh recently helped us to buy a flat. We worked with a consultant Daniela Benrimoj. She is a professional. We always got a quick respond and help in whole process from viewing to the keys collecting. I'd like to recommend Featherstone Leigh to everyone who need to buy or sell a property.PositiveResponsiveness, Quality, Professionalism, Value

Timur · 26 October 2022

★★★★★ 5/5

Google

After struggling to find our new home in a short period of time, we were delighted to meet Natasha (twickenham) who helped us find and complete the necessary steps so we could move in quickly. A stella effort and a big thank you.

Jamie · 26 October 2023

★★★★★ 1/5

Google

Went to look at a property on Tennyson Ave today. Arrived on time as did a second party scheduled to view the property at the same time! This is a amateurish sales tactic that attempts to put potential purchasers under pressure. Free advice - if the purchaser is going to be spending +£1m don’t make them wait on the road whilst you’re inside trying to flog the property to somebody else.

Tom · 27 October 2018

★★★★★ 5/5

Google

Natasha from FL was so helpful when it came to securing a rented property that we really wanted - she was always on hand to answer any questions and was very supportive throughout the process. Great experience with FL so far.

M · 26 October 2023

★★★★★ 5/5

Google

Natasha helped my partner and me find a flat during a very challenging lettings market, and we couldn't have been happier to work with her. She and the rest of the team were helpful and efficient, making sure that we had everything we needed for our move to go forward smoothly. Highly recommended!

Julia · 26 October 2022

★★★★★ 5/5

Google

I had a wonderful experience with Featherstone Leigh and Daniela in particular. The team are incredibly helpful and friendly and supported me through every step of buying my first home. They even offered mortgage advice through a local broker they recommended. I will certainly be returning to them when I eventually look to move again!PositiveResponsiveness, Quality, Professionalism

Matthew · 25 April 2022

★★★★★ 5/5

Google

Highly appreciate our consultant Natasha helping us to find a nice property in Richmond area. She is very friendly and efficient! She always gave prompt responses to our questions and effectively pushed the whole process to the final good result.

BO · 26 October 2023

★★★★★ 5/5

Google

I was the buyer, but felt as valued as the seller. Excellent communication, efficient but friendly and Daniela in particular was particularly helpful with things that just help the move run smoothly and reduce stress. Thank you.

Wendy · 26 October 2023

★★★★★ 4/5

Google

Have had fantastic end-to-end service from Celia Abbott at Featherstone Leigh Twickenham. She is very responsive, honest and knowledgeable on the application process for rentals/lettings. Compared to other real estate competitors in Twickenham/Surbiton, there was absolute daylight between the fantastic service I received from Celia and the 'others'. I look forward to liaising with her in future for letting enquiries.

Enzio · 26 October 2020

★★★★★ 5/5

Google

I have let properties with Featherstone Leigh Twickenham for many years and consider them one of the best letting agents in the area. The team led by Alan are excellent and have always provided a good experience for my tenants and me alike.PositiveResponsiveness, Quality, Professionalism, Value

Mal · 26 October 2022

★★★★★ 5/5

Google

We would highly recommend the Featherstone Leigh Sales Team. Our Sales Consultant, Daniela Benrimoj, was fabulous. She was friendly, efficient and went the extra mile. Her attention to detail was amazing and she kept us well informed. A very smooth sale. Definite Five out of Five.

David · 26 October 2022

★★★★★ 5/5

Google

Featherstone Leigh have let and managed my property in Twickenham since 2009. They have always let the property quickly to good tenants and then managed it professionally. They have been trustworthy and provide accurate monthly reporting which is very helpful. As I don't live locally I rely on Featherstone Leigh exclusively to look after the property and would happily recommend them to any prospective landlord.

Cullen · 28 October 2013