Trusted Agent profile · Richmond upon Thames
★★★★★
536 reviews across 2 platforms
61 High Street, Teddington, TW11 8HA, Richmond upon Thames, TW11 8HA
Dexters's office in Richmond upon Thames, at 61 High Street, is rated 4.7 out of 5 across 536 reviews on two platforms, including 353 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotSuzi Littler
Suzi Littler, Tenancy Manager, has been extremely helpful to me when dealing with a difficult tenant. She is approachable, responsive, knowledgeable and supportive. She is also very efficient in organising support services as I require them. Many thanks and keep up the good work.
5/5
GoogleWe bought our home in Teddington with a huge amount of help from Ryan and Gary who were an absolute dream team. Fantastic communication, responsiveness and advice. Was a very stressful time but the team were a huge support, and a special mention for Gary who managed to help coordinate the solicitors and get exchange and completion pushed through in super quick time. We love our new home and are very grateful to the Dexters team. Highly recommended.
Dear Richard, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDanny was very helpful in supporting us with our purchase!
Dear Amy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotBenjamin Templeton at dexters Kentish…
Benjamin Templeton at dexters Kentish Town was very helpful.
5/5
TrustpilotHeartfelt Thanks
I would like to extend my sincere thanks to Dexters Estate Agency in Hendon for the exceptional way they managed the sale of my late father’s house. Although there were some challenges along the way, the team remained consistently supportive, responsive, and proactive in communicating the next steps and helping to resolve any issues that arose.
5/5
GoogleJust wanted to say thank you to our local Dexters branch. Harley, always willing to help and al the time came back with answer if we had any concerns. We have been shown around very beautiful properties that matched our search criteria. Wish you all a Happy New Year 😊 🎆🍾 …
Dear Radomir, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleBrilliant company. Harlie-Jade is a fantastic agent who helped us find the best option on the market.
Dear Damian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleExcellent passion to help & support both sale & purchase. We have used Dexters time & again when both buying & selling & appreciate their commitment in getting things done. They are always willing & able to offer support or suggestions as to what we feel is right for us whilst giving their view on market.
Dear Doran, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleThank you Flo for looking after us.
5/5
GoogleThe team at Dexter's made our house purchase very straightforward - they were super attentive and excellent communicators. Both Jo and Lesley were very efficient and lovely to deal with. We love our new home, and thank you for all your help getting us here!PositiveQuality, Professionalism
Dear Claire, Thank you for taking the time in providing such lovely comments about Jo and Lesley in our Teddington office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleJames was super organised and helpful - thank you for helping us in our apartment hunt!
Dear Kathryn, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
Google“I had an exceptional experience with Florence wallaby during my call to Dexter’s . They were professional, patient, and went above and beyond to ensure my concerns were addressed. Their friendly demeanor and willingness to assist made the entire process seamless and enjoyable. Truly an asset to the team. Highly recommend their service!”
Dear Hanna, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
1/5
Trustpilot**DEXTERS RICHMOND PROPERTY MANAGEMENT…
**DEXTERS RICHMOND PROPERTY MANAGEMENT, 30 YEARS AS LANDLORDS, NEVER EXPERIENCED ANYTHING LIKE THIS**
5/5
GoogleAlex and the team at Dexters in Teddington are extremely professional, efficient and helpful. They all work really hard, are very friendly and give great advice as the selling and buying processes progress. I highly recommend them as first class estate agents!PositiveResponsiveness, Quality, Professionalism
Dear Tina. Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleClaudia at Dexter's has made every step of this process as stress free as possible. She went above and beyond to help us find our perfect property and communicated with us every step of the way. She was efficient and quick with paper work which enabled us to move quickly into the property. Above all she was warm, kind and friendly. Thank you for all your help Claudia, it was very much appreciated!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExceptional service from Andrzej at Dexters
I’ve had a great experience with Dexters, specifically with my property manager, Andrzej Szczepaniak. The responsiveness is honestly on another level, he always picks up the phone immediately and I’ve never waited more than a day for an email reply.
1/5
Trustpilotdisrespectful of customer preferences
This company spams us with "Dear Homeowner" letters every few weeks despite my requests to stop. This intrusive marketing approach is:
Dear Robert , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Asma, Customer Relations
5/5
GoogleI would like to note the extremely comfortable cooperation with James, our consultant from Teddington office, who helps us find the perfect property option for my family. The proposed options are always relevant and truly good. Viewings are well-organized and answers to all questions are provided promptly. Thank you very much for cooperation and help!
Dear Elena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with James. Please do not hesitate to contact us again. Kind regards, Asma
2/5
GoogleThis agency is good in showing the properties fast. All the rest is extremely unprofessional: starting from the process of contract preparation and signing, up to move-in, up to contract maintenance (they can't even apply correctly the agreed rent increase rate). If they get your phone number, they will chase you non-stop.
I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations
5/5
TrustpilotStaff are very helpful and…
Staff are very helpful and knowledgeable. My query was answered quickly.
5/5
GoogleJames Holloway is polite and patient, good smile always helps. Good job.
Dear Benny, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with James. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleThis is certainly a success story from start to finish and that is only due to the efficiency of the team at Teddington Branch. I purchased my investment flat with help of Alexandra who has been a joy to deal with and in her absent her colleagues, Ryan, Sam and Hannah stepped in and handled all my enquiries with willingness and huge smiles. Great team effort. In no time, less than three weeks after my completion, Marc, Sean and Hannah from Lettings helped me to rent my new property to a suitable and trustworthy tenant. Everyone told me sole agency is a bad move but I am so glad I went with my gut feeling and trusted these amazing young entrepreneurs. They are sharp, professional, human and have empathy and willingness to hold your hand every step of the way. They give state agents a very good name and a reputation to be proud of. Thank you guys. You are now part of the family. With Love Sue
Dear Sue, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent
I had an excellent experience with Dexters Estate Agents while changing tenancy and moving into my new house. From start to finish, the process was handled with professionalism, efficiency, and genuine care, which made what can often be a stressful time feel smooth and straightforward.
5/5
TrustpilotGreat service
I've used Dexters for a few years now and always been very happy with the service. Huseyin T is great to work with - friendly, proactive and efficient at sorting issues when they arise.
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