Trusted Agent profile
★★★★★
449 reviews across 3 platforms
1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames TW9 1AD
Dexters's Richmond upon Thames office at 1 Sheen Road is rated 4.6 out of 5 across 449 reviews on three platforms, including 320 Google reviews rated 4.8. The 123 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Dexters. Each award is assessed separately from the review sites.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
1/5
GoogleRating only, no written review.
Dear RT, I am concerned to see your 1* review, however have been unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Asma, Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Kristina, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ruby, Thank you for taking the time to rate your service with our Richmond office. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Stefania. It is disappointing to read that you have not received a five star service from our Richmond office. Thank you for bringing this to our attention, I understand the director of the office has been in contact with you. Kind regards, Asma Chughtai ,Customer Relations Team
2/5
GoogleRating only, no written review.
Dear Sophie, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Quincey, Thank you for your Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Antonio, Thank you for your 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Juliet, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Sam Farnan Customer Relations Team
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Dear Priyanka, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. We hope to be able to assist you again in the future. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Barry. Thanks for your five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Sam, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Nhat, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ami, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Angeni, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ryan. Thanks for the five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Giovanna, We are really disappointed that you have given us a 1 star rating and Alex Wallace in our Richmond office is going to contact you. If you have any specific areas that you wish to raise Alex is keen to discuss these with you. Alternatively, you can email me at the following email address and I will refer this for investigation md@customerrelationsteam.co.uk Kind regards Marilyn Plews Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Patricia, I am concerned to read your review and would value the opportunity to discuss this with you in more detail. If you would like to contact me at customerrelations@dexters.co.uk with more specific details regarding the areas of your complaint, I would like to look into this matter on your behalf. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ryan. Thanks for the five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ben, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Luca, Thank you for taking the time to leave your review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Louie, Thank you for taking the time to write a review about the great service you received from our Richmond Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dexters's Richmond upon Thames office has 449 reviews across three platforms: 320 on Google, 6 on Yell, 123 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Dexters Richmond is rated 4.6 out of 5 across all 449 reviews, and 4.8 out of 5 on Google from 320 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Dexters, Richmond upon Thames won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
Dexters Richmond, 1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames TW9 1AD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
