Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a Landlord, I can wholeheartedly recommend Dexters. Alex, Chanel and all of Alex's team are the epitome of professional, personable and knowledgeable - just such a pleasure to work with. Over the years, they continue to provide an impeccable service which gives me such peace of mind.
Karen · 24 October 2022
Agent replied · 23 October 2024
Dear Karen, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 2/5
TrustpilotDisappointed
Maybe I’m the unlucky one.
Rid · 19 February 2026
★★★★★ 5/5
GoogleThe team at Dexters Richmond are such a pleasure to work with. We have worked with them for many years now and they are always so professional and efficient. Every tenant and Landlord that comes through them sings their praises so highly it makes the whole process of booking cleans and property maintenance much easier. We look forward to a long working relationship with them.
Simon · 25 October 2018
Agent replied · 23 October 2024
Dear Simon, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleIn this fast paced rental market at the moment Mia, has gone above and beyond, her service to detail has been fantastic and VS other estate agents she has been very easy to work with. Thank you again Mia for making this process Easy.
Best
Antony.
AD · 24 October 2022
Agent replied · 23 October 2024
Dear Antony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mia, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe recently enjoyed fantastic service from Dexters Richmond while flat hunting. A thoroughly professional and attentive service, particularly from Jack Morgan, who was very patient with us while we made demands on his time and worked through various contract issues. It is not often we are impressed by estate agents but this was the exception. Would recommend highly.
Sean · 24 October 2020
Agent replied · 23 October 2024
Dear Sean, Thank you for your kind words regarding Jack and our Richmond office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDexters have been a huge help in getting my flat updated and ready to be let. Rhys Davies especially went above and beyond and was a huge help and always friendly and professional. Very happy with my experience with Dexters Richmond to date.
Adam · 11 January 2023
Agent replied · 10 January 2025
Dear Adam, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleIn all my encounters with a real estate agency I never had a better experience than with Mia. Can’t credit her enough, fantastic service.
Kyle · 23 July 2025
★★★★★ 5/5
GoogleWe viewed a property with Katie yesterday. She was so professional. She listened us and our needs and she made the viewing stress free for us as we were at the wrong address, she came and picked us up. She has a great communication skills. Highly recommend.
Esra · 23 September 2024
★★★★★ 5/5
GoogleI’ve been dealing with Lauren at Dexters in Richmond. She’s been great - everything you could ask of an agent, following up to find out our thoughts on properties we’ve viewed, calling when something new is coming on the market. I really recommend her!
Susan · 24 October 2022
Agent replied · 23 October 2024
Dear Susan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleSuperstar Charlotte. Very helpful and informative. Cannot recommend this Dexters branch enough.
Rohan · 1 November 2024
Agent replied · 8 November 2024
Dear Rohan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleGreat support from Lauren Evans who understood what we wanted and showed us only appropriate properties.
Has · 24 August 2024
Agent replied · 23 October 2024
Dear Has, Thank you for your kind comments regarding Lauren and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotDo not rent through them
Do not rent through them, awful service and terrible system for any issues not midweek between 9-5
Luke · 20 September 2025
★★★★★ 5/5
GoogleSwift and excellent service provided. Thanks for the continuous help and support.
Umer · 16 October 2024
Agent replied · 23 October 2024
Dear Umer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMy husband and I have had a really good experience looking for our next rental property! Chanel listened to what we wanted and showed us some suggestions which led to us finding the perfect home for us. The process has been very smooth and I would recommend Dexters Richmond : )PositiveResponsiveness, Quality, Professionalism, Value
Liisa · 11 January 2021
Agent replied · 10 January 2025
Dear Liisa, We are delighted that you took the time to leave such a fantastic review which the Richmond team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotMaintenance issues
I always seem to have to chase up issues.
Edward · 21 November 2025
★★★★★ 1/5
YellI am literally homeless.
Unprofessional and super-unreliable. All they care about is numbers and interest rates, no customer satisfaction at all- they will literally leave you out in the street. Do you wish to become homeless ten days before Christmas??? Go to Dexter's at Richmond! I gave a month notice to the previous place for Dexter's to come and tell me only five days before the move that they found a new tenant. Yes, of course, there is a story behind this, a story full of promises, such as lovely Lauren saying to me, ''Don't worry, do give your month notice to the other place, I guarantee you will be moving in... Even if your second reference is not ready, you could pay a three-month rent in advance''. And when I eventually provided my second reference, after having this lovely lady calling me three times per day, every day, for two+ weeks, I was told that they no longer needed it... So not only do I have no place to stay, but on top of this, this young woman caused me so much anxiety- that no compensa
StefaniL-2 · 11 December 2021
★★★★★ 5/5
GoogleQuality of service far superior to other real estate agencies I've had contact with in the Richmond area in the last years. I was treated very well recently by Lauren, who is very efficient, professional and polite. I recommend.
Sandra · 11 January 2023
Agent replied · 10 January 2025
Dear Sandra, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely delighted with Lauren Evans! She is always thinking of me and my family and is helping us find a home in the Richmond area. Could not be more grateful knowing I have her and Dexters on my side. Highly recommend!
Alejandra · 24 October 2022
Agent replied · 23 October 2024
Dear Alejandra, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Richmond office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe are very pleased with Dexters Richmond. Our agent, Chanel, has been increadibly helpful and made the entire leting process smooth and stress-free. She was very responsive and patient with all the questions and requests we had. She is the best agent we have ever dealt with! Weronika & MaciejPositiveResponsiveness, Quality, Professionalism, Value
Charlie · 24 October 2020
Agent replied · 23 October 2024
Dear Charlie, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe have worked with Dexters Richmond for many years as a cleaning contractor and we have always been impressed by their efficiency and professionalism. They are a joy to work for and Alex W is always organised, friendly and incredibly helpful. The whole team are so friendly and I couldn't recommend them enough.
Simon · 24 October 2020
Agent replied · 23 October 2024
Dear Simon, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience using Dexters Richmond who were prompt and accurate in their correspondence. In particular, Alistair Maclean provided excellent support throughout for my purchase.
Richard · 28 November 2023
Agent replied · 23 October 2024
Dear Richard, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleCassie was very helpful in showing us a property to rent and suggesting others too. She was flexible in timings as we arrived earlier than anticipated. All correspondence with Dexters has been great, very friendly and helpful.
Maryanne · 12 January 2020
★★★★★ 5/5
GoogleWe was recommended Dexters through a friend of ours and they certainly didn't disappoint! From start to finish Josh Deacon was so helpful, professional and really made our move as stress free as possible! Would highly recommend.
Chris · 25 October 2019
★★★★★ 1/5
TrustpilotIrresponsible company
Irresponsible company, no answering phone calls or returning the email.Over one year i rent through Dexters nightmare never end, and promised work never done.Rubbish service.
Cigdem · 23 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
