5/5
GoogleOliver butler has been helping me find a flat now for a couple weeks and can I just say he’s been a real super star! Always there to help with any enquires and just the sweetest lad!
Trusted Agent profile
Dexters Richmond reviews
★★★★★
449 reviews across 3 platforms
1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames TW9 1AD
Dexters's Richmond upon Thames office at 1 Sheen Road is rated 4.6 out of 5 across 449 reviews on three platforms, including 320 Google reviews rated 4.8. The 123 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026. Checked 9 October 2026.
Awards
Trusted Agent 2026 results for Dexters. Each award is assessed separately from the review sites.
- GoldDexters, Richmond upon ThamesTrusted Agent 2026 · National position 455
- PlatinumDexters, HamptonTrusted Agent 2026 · National position 2
- PlatinumDexters, TwickenhamTrusted Agent 2026 · National position 3
- PlatinumDexters, IsleworthTrusted Agent 2026 · National position 4
- PlatinumDexters, St MargaretsTrusted Agent 2026 · National position 29
- PlatinumDexters, TeddingtonTrusted Agent 2026 · National position 30
- PlatinumDexters, Sunbury On ThamesTrusted Agent 2026 · National position 55
- PlatinumDexters, RichmondTrusted Agent 2026 · National position 113
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFurnished with the right information
I have been having trouble with “Eight property management”.
5/5
GoogleKatie and the rest of the Dexters team are wonderful to work with.
5/5
GoogleJess Steer understands each tenant's needs and helps use find a suitable apartment. She also reacts quickly and advise us professionally. Excellent team work as well to ordinate each tenancy related task. Highly recommended
Agent replied · 23 October 2024
Dear Ringo, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI called Dexter’s to come and let out our property because I was so impressed with the fact that all their systems across branches seem to talk to each other so it made everything easier for me when I called as I was already registered. Really pleased with the service and the efforts of the team in Richmond but especially with Cadi Smith who helped us every step of the way to find the right tenant within a month and who communicated with us every step of the way to make sure we and the tenant are happy, well informed and looking forward to a good tenancy. Recommend the branch and the company very highly.
5/5
GoogleA friendly and hard working team providing an excellent professional service from start to finish! Much appreciated and can highly recommend Dexters Richmond without hesitation to others wishing to sell their property.
Agent replied · 23 October 2024
Dear GM, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Richmond office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSimon and Callum, from the Richmond sales branch, have provided excellent service. Highly recommended.
5/5
GoogleReally enjoyed our experience of moving house with the best estate agent we have ever used, Chanel. Would recommend, very attentive, personable. Sorted out all issues we had.PositiveResponsiveness, Quality, Professionalism
Agent replied · 23 October 2024
Dear Josh, Thank you for your kind words regarding our Richmond office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
3/5
YellMediocre experience
I telephoned the day before and was set up with several viewings. The following day, I turned up and they only had keys to 2 of the properties. I needed to rent something quickly because both of my houses are undergoing full and extensive refurbishment. I was disappointed that only 2 of the properties were available out of the selection I looked forward to seeing. A complete waste of a whole day!
5/5
TrustpilotGeorgi tilbury he is a very nice 👍…
Georgi tilbury he is a very nice 👍 person
5/5
GoogleDexters and Chanel (our letting agent) were great! They were very helpful and were able to show us properties that we otherwise would have missed on the market. Also very accommodating with our busy schedules.
Agent replied · 23 October 2024
Dear Stephen, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleGreat service provided by Charlotte, very knowledgeable and helpful! Would definitely recommend.
4/5
TrustpilotConstructive
1/5
TrustpilotLate customer service!
Rating only, no written review.
Agent replied · 25 May 2026
Dear Cia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
YellGood experience.
Thank you for or your help to find the house as I wanted. Especially thanks' for Jack who support me all the way .
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Kaho, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma
5/5
YellDexter
They were very helpful when I moved in and out as well. Thank you so much your help!
5/5
GoogleRating only, no written review.
Agent replied · 30 December 2024
Dear Kerrie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleRating only, no written review.
Agent replied · 9 December 2024
Dear Gisele, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleRating only, no written review.
Agent replied · 8 November 2024
Dear Irak, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleRating only, no written review.
Agent replied · 8 November 2024
Dear Teejae, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleRating only, no written review.
Agent replied · 8 November 2024
Dear Tom, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Dexters Richmond
How many reviews does Dexters Richmond have?
Dexters's Richmond upon Thames office has 449 reviews across three platforms: 320 on Google, 6 on Yell, 123 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Dexters Richmond's rating?
Dexters Richmond is rated 4.6 out of 5 across all 449 reviews, and 4.8 out of 5 on Google from 320 reviews, checked 9 October 2026.
Has Dexters won any awards?
Yes. In The Trusted Agent 2026 awards: Dexters, Richmond upon Thames won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
Where is Dexters's Richmond upon Thames office?
Dexters Richmond, 1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames TW9 1AD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.