Trusted Agent profile

Dexters Richmond reviews

★★★★★ Excellent

449 reviews across 3 platforms

1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames TW9 1AD

Dexters's Richmond upon Thames office at 1 Sheen Road is rated 4.6 out of 5 across 449 reviews on three platforms, including 320 Google reviews rated 4.8. The 123 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026. Checked 9 October 2026.

Google logo

4.8 / 5

320

Reviews on Google

This office

Yell logo

2.7 / 5

6

Reviews on Yell

This office

Trustpilot logo

123

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Dexters. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

I couldn’t be more grateful to the Dexters team for all of their help with purchasing my first flat. They were always on call to answer any queries and happily helped me through the whole process. Special thanks go to Alistair and Callum. Thank you!

William · 1 November 2024

Agent replied · 8 November 2024

Dear William, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Richmond office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asm

5/5

Google

Katie from Dexter Richmond gave us a great support on renting a property for us. Great communication skill as well as good knowledge around this area to provide adequate and high quality advice. Highly recommend working with her when looking for a property around Richmond.

Noriyuki · 18 October 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Dexters have been fantastic.

James · 12 September 2026

5/5

Google

I spent a couple of hours with Lauren Evans viewing five properties yesterday. She’s very knowledgeable about the rental market and the area which is great. I recommend the agency and for their quality listings and Lauren for her great company and support in my search.

Alison · 24 August 2024

Agent replied · 23 October 2024

Dear Alison, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma, Customer Relations Team

5/5

Google

I let my flat with Dexters Richmond, Alex H and the team were helpful and professional, and made the whole process completely stress-free. They gave me frequent updates and happily answered even my most basic questions. I would definitely use them again. ETA: Dexters Richmond have been handling my flat for 2 years now and I'm still very happy. Jessica S has been managing the day-to-day and has been wonderful.PositiveResponsiveness, Quality, Professionalism, Value

Phillip · 24 October 2022

Agent replied · 23 October 2024

Dear Phillip, Thank you for taking the time in providing such lovely comments about Alex in our Richmond office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Lauren from the Richmond branch was very helpful and was eager to show me various properties during my search for an apartment to let. Ultimately my search was successful (albeit not via Dexters) but I'm very grateful for Lauren's time and energy in helping me. Would definitely recommend. J

Juan · 25 June 2024

Agent replied · 23 October 2024

Dear Juan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Fabulous responsiveness and customer service from Mia at Dexters, Richmond. She was fast off the mark to call in response to my enquiry and showed me two great properties on the same day. Very helpful and a pleasure to deal with.

Diane · 1 November 2024

Agent replied · 8 November 2024

Dear Diane, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

We recently purchased a house from Nick and the team at Dexters Richmond. Throughout the process they were a pleasure to work with; knowledgeable, professional and very responsive. Highly recommend.PositiveResponsiveness, Professionalism

Jennifer · 11 January 2022

Agent replied · 10 January 2025

Dear Jennifer, Thank you for taking the time in providing such lovely comments about Nick in our Richmond office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

From the moment we screened different agencies for the letting of our family house in Richmond, Dexters stood out head and shoulders above strong, but perhaps more complacent, competitors. Camila used her years of lettings experience to carefully evaluate the target segment for our property and to understand our individual requirements as landlords. As we all navigated unprecedented times, Camila checked in with us regularly with updated market appraisals and waited patiently as our own timeframes changed. Despite market uncertainties, Dexters was able to secure a tenancy at close to the rates we had discussed before the pandemic. A truly professional and dependable service.

Alastair · 24 October 2021

Agent replied · 23 October 2024

Dear Alastair, Thank you for taking the time in providing such lovely comments about Camila in our Richmond office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I have recently moved into a flat rent with Alex Harper assistance. It is a pleasure to deal with professionals like Alex. Many thanks to her for rapid and clear responses to all of my questions (I rent for the first time in UK, so believe me I had some :) ) I have a good impression of Dexters agency as well. It's easy to reach them out by phone or e-mail. You view the property with an agent who you spoke with earlier (in some agencies these are different people) All the paper work starting from an offer to landlord and ending with contract agreement is well organised and handled. I'm really happy with my experience with Alex and Dexters!PositiveResponsiveness, Quality, Professionalism

Roman · 24 October 2021

Agent replied · 23 October 2024

Dear Roman, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

My partner and I were looking for a flat to rent with a very short time frame and were blown away by the service we received by Dexters. In particular we would like to mention Mia Hicks & Alex Harper. These ladies went over and above to help us, showing us a range of flats that perfectly fit our requirements. They kept us in the loop at all times and were easy to get in touch with at all times, providing us with excellent customer service. We cannot recommend these ladies & Dexters enough! That have truly been excellent and made the whole process a lot easier - we would be delighted to work with them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Crystal · 24 October 2021

Agent replied · 23 October 2024

Dear Crystal, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team

4/5

Google

Very professional, quick support. Sometimes they had set viewings without enough information (floor plan, price etc) and we had to go viewing and ask people there, which took our time a bit. But overall, they gave us a lot of options although this area is so competitive and we had some requirements. Thank you.

Mai · 26 February 2024

Agent replied · 23 October 2024

Dear Mai, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Richmond Office, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

(buyer review) - Dexters have been a pleasure to deal with throughout this whole process. Jenny and Alistair have been so proactive and helpful throughout this process. As a buyer, I was not expecting this level of service from the estate agent - feel's like I should be paying them! Thanks guys. Would very much recommend.

Angus · 11 January 2024

Agent replied · 10 January 2025

Dear Angus, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I would highly recommend working with Katie from Dexters. She was very proactive, professional and friendly. She understood what our requirements and needs for property were and helped us to better understand the market and the neighborhood we wanted to move to.

Krisjanis · 23 September 2024

Agent replied · 23 October 2024

Dear Krisjanis, Thank you for taking the time to leave a wonderful 5 star Google review. Katie will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

Recently rented a property with the help of Khadijah, and the experience was fantastic. She was incredibly helpful, attentive, and responsive. Her attention to detail and professionalism really stood out, and this made the whole process smooth and stress-free. Would 100% recommend!

Aston · 23 September 2024

Agent replied · 23 October 2024

Dear Aston, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

4/5

Google

Callum, has been very proactive in finding us a property that fills the brief. Still on the search but it is helpful not to be sent a barrage of properties that are't in scope for what we are looking for

Angus · 17 October 2024

Agent replied · 23 October 2024

Dear Angus , Thank you for taking the time to leave a lovely review regarding Callum. Kind regards, Asma

5/5

Google

I have been a loyal client of Dexters in Richmond for almost a decade both sales and lettings. Staff occasionally moves on or is temporarily on holiday but the level of attention remains constantly the same. This was my experience recently with Jack who took over from a colleague who was on leave. Outstanding service, attention to detail, courtesy and most importantly, he was able to rent my flat in a very short time. Brilliant!PositiveResponsiveness, Quality, Professionalism

Elena · 10 December 2021

Agent replied · 9 December 2024

Dear Elena, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

4/5

Google

Dexters Richmond Estate Agent Charlie Evans found us our new home. He knew it before we did! Professionally, patiently and persistently he guided us to a mutually-beneificial agreement with the owners and we are very excited to take our next steps to moving in! I highly recommend this young man to help you find your next perfect home!

Roz · 24 October 2023

Agent replied · 23 October 2024

Dear Roz, Thank you for your great 5 star review, and mentioning your experience with Charlie in our Richmond office. We wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We had a wonderful experience with Dexters in Richmond, buying and selling at the same time. The team made sure that our sale goes through easily and managed to secure us exactly what we were looking for. I would highly recommend this fabulous team.

Hela · 25 July 2024

Agent replied · 23 October 2024

Dear Hela, We really appreciate you taking the time to leave such lovely comments about our Richmond office. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

We have been working with Lauren Evans at Dexters and she has been amazing. Very responsive, friendly and constantly looking for multiple way to help us out. She is great and a pleasure to work with. Thank you!

Darwin · 25 October 2024

Agent replied · 8 November 2024

Dear Darwin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

The Richmond office and in particular "Megan" are exceptional operation. Megan has guided me around several properties over the past few weeks, she has alway been punctual and she is very knowledgeable about what's going on in the market and the prices. excellent job. Fully recommend. Tony Byrne

Tony · 26 April 2024

Agent replied · 23 October 2024

Dear Tony, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

Hi Charlotte, thanks a million for your help during my home search. It has been great renting a property through your agency

Mohamed · 16 March 2026

5/5

Google

I had the absolute pleasure of working with Alex Harper at the Richmond office. She is down to earth and a delight to view properties with. I appreciated her sales style, and trusted her thoughts and recommendations she shared while we viewed with her. Sadly, we didn’t end up choosing a property she showed us in Richmond, however we worked with an agent at the Kew Dexters branch and did find our new home just outside of Alex’s Dexters branch area. I hope having Dexters as a landlord is just as good as having them help find a new home. It was a good experience during a stressful time.PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 24 October 2020

Agent replied · 23 October 2024

Dear E A Bair, Thank you for your kind words regarding our Richmond office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have been letting our properties with Dexters for many years. Recently we had to re-let our property in Richmond. We have been greatly impressed with the professionalism and high standard of assistance provided by Camila Higgs and Alex Harper. It has been a delight dealing with them and their friendly attitude. They were always prompt regarding any queries and kept us updated constantly. Camila and Alex are a great asset to Dexters and are to be congratulated.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 24 October 2020

Agent replied · 23 October 2024

Dear Robert, Thank you for taking the time to post your feedback regarding our Richmond office. We really appreciate your comments and I will make sure to pass them onto Camila, Alex and the team. Kind Regards, Evie Fisher Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Richmond

How many reviews does Dexters Richmond have?

Dexters's Richmond upon Thames office has 449 reviews across three platforms: 320 on Google, 6 on Yell, 123 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Dexters Richmond's rating?

Dexters Richmond is rated 4.6 out of 5 across all 449 reviews, and 4.8 out of 5 on Google from 320 reviews, checked 9 October 2026.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Richmond upon Thames won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

Where is Dexters's Richmond upon Thames office?

Dexters Richmond, 1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames TW9 1AD.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.