Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving used Dexters for a number of years we have found them to be very good at their job, they are always polite and professional with every aspect.
Thank you Molly and your team for all your help and understanding of our companies need.PositiveProfessionalism
Gill · 11 January 2022
Agent replied · 10 January 2025
Dear Gill, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
Trustpilotdisrespectful of customer preferences
This company spams us with "Dear Homeowner" letters every few weeks despite my requests to stop. This intrusive marketing approach is:
Robert · 16 November 2025
Agent replied · 22 November 2025
Dear Robert , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleThe agent was very nice and patient.
張俊 · 16 March 2026
Agent replied · 16 April 2026
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleI had a very pleasant experience using Dexter’s Richmond. Lauren was brilliant at finding me the perfect new place to live and was very efficient and reliable. I would definitely recommend them and would use them again.
Lauren · 24 October 2022
Agent replied · 23 October 2024
Dear Lauren, It’s great to hear that you have had a brilliant experience with our Richmond office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThe team in Dexters Richmond provide an excellent service. Our named lettings consultant in particular, Alex Harper, was very dedicated in finding us the perfect property. She was very attentive and understanding of our needs. We secured the ideal property and can certainly thank Alex and her team for their outstanding work!
Simon · 25 October 2019
Agent replied · 23 October 2024
Dear Simon, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAfter sending an enquiry about rental properties available in Richmond, I received a quick response from Lauren. She proceeded to find out more about what I was looking for and sent several options over. She arranged viewings quickly and was personable and efficient. I was very pleased with the service and communication.
Ceara · 1 November 2024
Agent replied · 8 November 2024
Dear Ceara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleVery helpful team! Everyone was super friendly and the lettings team worked very hard to secure a good tenancy and rental price while other agents were telling me the market is not busy. This does not seem to be the case at Dexters! Thank you Camila and Alex
Lisber · 24 October 2020
Agent replied · 23 October 2024
Dear Lisber, Thank you for your review regarding your experience with our Richmond Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAlistair at Dexters was amazing!! Throughout the process, they kept us informed and chased when necessary to keep things moving!
Thank you to the team that ran our viewings, to Alistair and to Nick Blair who helped up first purchase our first flat 5 years ago and supporting again in selling.
Rochelle · 1 November 2024
Agent replied · 8 November 2024
Dear Rochelle, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
TrustpilotStaff are very helpful and…
Staff are very helpful and knowledgeable. My query was answered quickly.
Michael · 16 September 2026
★★★★★ 5/5
GoogleVery proactive service, they took the time to fully understand my requirements. The rental properties they should me got better each time. The support they provide from offer to completion was excellent. Jack is one of the best estate agents I have dealt with, would highly recommend.PositiveProfessionalism
Owen · 24 October 2020
Agent replied · 23 October 2024
Dear Owen, Thank you for taking the time in providing such lovely comments about Jack in our Richmond office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleSpoke with Camila a few days ago as I am currently looking for a house to let. She was very polite, professional and helpful. I have dealt with Dexter over the years and they never disappointed me. I really recommend this estate agent. Nice friendly people. Noelia
Nina · 24 October 2020
Agent replied · 23 October 2024
Dear Nina, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe are currently in the process of buying our first home and Simon in the Richmond office has been extremely helpful. He has always been easily contactable if we have a query and gets back to us really promptly. Purchasing a property can be really stressful but Simon has made the process so much easier.
Ricky · 24 August 2024
Agent replied · 23 October 2024
Dear Ricky, Thank you for your kind comments regarding Simon and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI would like to thank Dexters, especially Lauren for helping me in my search for a flat in Richmond. She has been very helpful since my first registration with the Dexters office. Highly recommended.
Gorkem · 24 October 2022
Agent replied · 23 October 2024
Dear Gorkem, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Richmond Dexters. Camila, Jack and the team were attentive, listened to our requirements and managed to find us a fantastic property as well as helping us with the smooth transition of letting our property out. I would highly recommend.PositiveQuality, Professionalism
Julia · 24 October 2020
Agent replied · 23 October 2024
Dear Julia, I was delighted to read the comments in relation to our Richmond office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Nicholas Blair and his colleague Callum Edmiston throughout the process. They were efficient to work with and pushed on my behalf where timing and deadlines could have problematic. I highly recommend this team at Dexters Richmond and appreciate the service they provided in selling my property.
Mark · 1 November 2024
Agent replied · 8 November 2024
Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotTop Property Management
Since taking over management of our BTL properties, Dexters have been thorough and efficient in dealing with any issues. Charlotte, in particular, has been fantastic in her communication and owning issues to get them resolved. Problems are solved quickly and the team always look for the best way forward for both landlord and tenant.
Aneesh · 18 September 2025
★★★★★ 5/5
GoogleDexters have been brilliant throughout the process of buying a first home.
Jenny at the Richmond branch was by far the most knowledgable and helpful agent that we met across all the companies who showed us properties, and she was always on hand to give excellent assistance and support throughout.
A special mention for David Fisher, who managed to get things moving just when I thought all was grinding to a halt - a relatable and knowledgable voice of calm and reassurance in the midst of all the noise!
A great experience from a wonderful team.
Toby · 24 October 2022
Agent replied · 23 October 2024
Dear Toby, It’s great to hear that you have had a brilliant experience with our Richmond office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleKatie has been a good agent I recommend!
Chubiyojo · 16 August 2025
★★★★★ 5/5
TrustpilotI sold my aunts house in January this…
I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.
KW · 22 May 2026
★★★★★ 5/5
GoogleI have been really impressed with Dexters Richmond. Camila and Jack were both outstanding, friendly and efficient. As a new landlord, they made everything very simple. I have really enjoyed working with both of them. Dexters, Richmond is a brilliant company. Many thanks.PositiveProfessionalism
Ben · 24 October 2020
Agent replied · 23 October 2024
Dear Ben, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleCharlotte did a great job in helping me find the right property in Richmond. She made very good search and she show me several really good properties that would fit my needs. She went extra mile with any request I had about properties and … More
Dijego · 18 November 2025
★★★★★ 5/5
GoogleI have just purchased a home with the help of Alistair Maclean and Taif Kassim with Dexters Richmond. They were extraordinarily helpful and professional and went above and beyond to make the purchase as smooth and efficient as possible. It was an enjoyable process and they took great care to make everything happen as quickly as possible. Great team!
Sophia · 27 March 2024
Agent replied · 23 October 2024
Dear Sophia, Thank you for your kind comments regarding the Richmond team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery impressed!
Huseyin and Khyal from Dexters Kentish Town have been incredible in their conscientiousness and responsiveness whilst I experienced a few issues during my early tenancy. I’ve been so impressed with how quickly things have been dealt with and how easy they’ve made a very stressful situation! Thank you so much both!
Joanna · 20 September 2025
★★★★★ 5/5
GoogleI was very grateful to have a very personable and helpful agent in Lauren Evans. She was very proactive at contacting me when a new property suiting my needs came on the market, making my life easier. Unlike other agents from other companies, I found Lauren to be genuinely interested in my search. I would definitely reccomend Lauren and Dexters to anyone looking to rent.
Tom · 24 October 2023
Agent replied · 23 October 2024
Dear Tom, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
