Trusted Agent profile
★★★★★
449 reviews across 3 platforms
1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames, TW9 1AD
Dexters's Richmond upon Thames office at 1 Sheen Road is rated 4.6 out of 5 across 449 reviews on three platforms, including 320 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotElla from Dexters
Ella, as always is a great Representative for Dexters. Always polite, knowledgeable and helpful.
Dear Steve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GooglePositive experience with Dexters Richmond in finding and renting a house. Huge thank you to Mia Hicks, who hand-held us through the process and, going above and beyond, is continuing to help as we are planning the move-in from abroad!
Dear Anton, Thank you for your kind comments regarding Mia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad a great experience with Dexter's in finding myself and a friend a property to rent in Richmond. I dealt with Jess Steer who was always very professional and quick to answer any questions we had along the way. Would definitely recommend the company to anyone looking for property in the area.
Dear Gregory, thank you for taking the time to leave a 5* review for Jess in Richmond. We are pleased that you had a great experience. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWe have had a great experience with Dexters. Nick Blair was incredibly helpful throughout the whole process. Without Nick's proactiveness and perseverance, which even included Nick arranging a same day courier to deliver paperwork, we would not have completed on time. Throughout the whole process Nick continued to go above and beyond which we are truly thankful for.
Dear Amaar, Thank you for your review, and mentioning your experience with Nick in our Richmond office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleWe recently bought our first home through Dexters in Richmond. Ben knew what we were looking for and proactively called us before the listing was even published. He was very responsive and supportive throughout the whole process - always ready to answer our questions (and we had many as we're first time buyers)! I highly recommend Dexter's Richmond office!PositiveProfessionalism
Dear Denitza, I am delighted to read you have received a great five star service from Ben in our Richmond office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWould highly recommend Nick and the Sales team for anyone looking to sell their home. Great service end to end.
Dear Gareth, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI had an excellent experience working with Dexters, Richmond. Oliver Butler was incredibly helpful and exceeded my expectations. He was so warm and he made sure I felt comfortable with every decision. I'm very happy with my house and would recommend this estate agents to anyone looking for a new home!
5/5
GoogleWe worked with Nick and team to sell our house having had it on the market with another estate agent for months. Nick and the team were able to find the perfect buyers for us and we accepted an offer within two weeks of listing with Dexters. Very smooth process from start to finish. Many thanks guys!PositiveQuality, Professionalism
Dear Paul, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
5/5
Trustpilotvery efficient and trustworthy
After years of working with different agents I can honestly say that the team at Dexters are genuinely nice people to deal with, very efficient and trustworthy.
5/5
GoogleI would highly recommend Lauren for being Kind and professional, she always goes extra miles to help. Thank you!
Dear Annamaria, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotCharlotte Aslford
As a landlord, my experience of Dexters has been very positive.
Dear Jonny, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotI have been renting through Dexters…
I have been renting through Dexters since 2023 and have moved twice during this time. The service I’ve received has been consistently fantastic across the board.
5/5
GoogleAlex Harper has been by far the best property professional I have ever worked with in the UK. If you are trying to find a place in Richmond do ask for her. She is THE BEST, patient, respectful, most kind, helpful, professional and WILL find you your place. Thanks so much for the help Alex!PositiveResponsiveness, Quality, Professionalism
Dear Cinthya, Thank you for taking the time to leave such great feedback regarding your experience with Alex in our Richmond office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotDexters, do not lose this gem
Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.
5/5
TrustpilotGreat to work with you guys.Remi…
Great to work with you guys.Remi daniels helped me alot…
Dear Imran, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleKhadijah Read at Dexter's Richmond office understood our needs perfectly and found us a beautiful house in Richmond on our first day of looking for a rental. She was very well prepared and showed us five houses. She was attentive, caring, helpful, and kind, which made this transition easy for us. She fought hard to secure this house for us and answered all our questions patiently. We’re grateful for it.
Dear Marat, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotProperty Management
I’ve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.
5/5
TrustpilotPrompt responses
I’ve been extremely impressed with how fast and efficient Olivia Singam (Property Manager) has been with a number of issues relating to our property.
5/5
GoogleThe team at Dexters Richmond were very accomodating to our needs. We had a bit of a tricky situatuon where one of the tenants was living overseas however Chanel made it so easy for us to communicate with her. Chanel was patient and great to deal with when trying to find the right property for us. Thank you for a great experience.
Dear Melissa, Thank you for your review regarding your experience with our Richmond Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have received terrific service from this office and team. Andrew Healy has gone above and beyond expectations to help find the right place, help with advice on the transaction and relocation and made us feel welcomed into the Richmond community. Cadi Smith was a delight to deal with and eased the contracting process. Highly professional and courteous group. Two thumbs way up.
Dear Peter, We greatly appreciate you putting aside the time to submit a review about our Richmond Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleWhat a wonderful experience working with the Dexters team. Lauren Evans went above and beyond to help me find the next little spot my family and I can call home. What started out as an exhausting and challenging experience has ended as an exciting new adventure!
Dear Marcelle, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMia was so helpful for our entire tenancy process in Richmond, thank you very much
Dear Semih, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleYears of first class service! Excellent communication. Perfect administration! Thank you Alison, Rhys, Molly, Phoebe, Alex and Kieron! F&D&S Shirvill
Dear Steven, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleMia was super helpful to get us into our property quickly and smoothly 👍 …
Dear Arthur, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dexters's Richmond upon Thames office has 449 reviews across three platforms: 320 on Google, 6 on Yell, 123 on Trustpilot (across the whole business).
Dexters Richmond is rated 4.6 out of 5 across all 449 reviews, and 4.8 out of 5 on Google from 320 reviews.
Yes. In The Trusted Agent 2026 awards: Dexters, Richmond upon Thames won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
Dexters Richmond, 1 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames, TW9 1AD.
