Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to express my gratitude to the whole Decters Hampton Team, especially to Jack Morgan.
He was extremely helpful and supportive. We were looking for a new home for our family. Jack made our search so much easier and without any stress.
Thank you again for your support, that's the people whom we can trust.
Gintare · 24 October 2023
Agent replied · 23 October 2024
Dear Gintare, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
Google“Ela was amazing. She has a very professional approach to her job. She was calling and checking in regularly, keeping me informed at every stage. She was helpful, supportive, and reliable.
Monic · 8 January 2026
★★★★★ 5/5
GoogleWe're still on the hunt for our perfect home but Jessie has been so helpful and keeps us informed about suitable properties. We really appreciate her always keeping us in the loop and being transparent, thank you Jessie
Zoe · 9 October 2024
Agent replied · 23 October 2024
Dear Zoe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotReally great experience
Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!
Frederik · 5 March 2024
Agent replied · 26 October 2024
Dear Frederik, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
GoogleI would not recommend Dexters for the following reasons :
1. Unethical Behaviour : A property was on sale with two estate agents ( Dexters was one of them ) . I had not viewed the property via Dexters. As soon as I put in an offer via an alternate estate agent, Dexters called the sellers and shared by Personal information along with details of offers I had put in for other properties without my permission.
2. Properties for sale do not reflect the true status of the property: There are properties on their site that are under offer / STC. They do not reflect this on their site / Rightmove. When you call them asking for one of these properties, they try and sell you other properties on their books.
3. Encourage Gazumping : After having an offer accepted and paying for lawyers / Survey's, they actively market the property resulting in losses for buyers.
4. Try and push their own conveyancing firms / surveyors.
Edward · 4 January 2025
Agent replied · 11 January 2025
Dear Edward, I am concerned to read your comments and have passed them to the Director of our Hampton office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Asma
★★★★★ 5/5
TrustpilotGreat service - Kiera Foster and her team have been…
Kiera Foster and her team have been really helpful in resolving maintenance issues for me, obtaining different quotes to ensure I get the best price. Kiera has been great at providing me the info I need for my new Landlord licence and explaining the changes. Thank you Kiera and team! Best wishes, Jennie Rimmer
Jennie · 8 December 2023
Agent replied · 26 October 2024
Dear Jennie, Thank you for your kind comments regarding Kiera and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe dealt with Zen from the Battersea…
We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!
Olivia · 11 November 2021
Agent replied · 26 October 2024
Dear Olivia, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotJess Lynagh , keep up the good work
Hithis is the time of the year , when we got report about the tenants and property status ,I must say, worry not , Jess Lynagh took care of it , with good reports , the flat was clean and neat , Jess Lynagh done an excellent jobs.Great work , keep up the good work I think pay raise is one thing to consider ,Regards
Joe · 27 January 2023
Agent replied · 26 October 2024
Dear Joe, Thank you for your kind comments regarding Jess and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Experience as a landlord
We have worked with Claire Gallagher-Doherty at Dexter's to let our properties for many years. Things are run smoothly, rents paid on time and they have found good, solid tenants that stay for long leases. The tenants seem happy and well looked after as well as the properties. Appreciate you and the team very much.
PF · 8 November 2023
Agent replied · 26 October 2024
Dear PF, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleSebastian was a great help during our property search and was knowledgable about the area we were considering. He was a pleasure to work with, and we would not hesitate to work with him in the future.
Jaime · 16 October 2024
Agent replied · 23 October 2024
Dear Jaime, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
TrustpilotWe want to the thank dexters agent…
We want to the thank dexters agent Jimmy dhingra and Charmaine for helping us finding the best property in short time span. Both of them very helpful and answer your all queries regarding the property.. Thank you so much Jimmy Dhingra and Charmaine
AMIT · 2 July 2024
Agent replied · 26 October 2024
Dear Amit, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery good experience
Very helpful stuff especially through our interaction with Joshua Moody
Mr · 30 September 2026
Agent replied · 10 October 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
★★★★★ 5/5
GoogleHannah & Jess at Dexters Hampton went above and beyond to arrange an early viewing on a great property, and worked quickly to get my offer accepted by the seller. Much appreciated. I thoroughly recommend this great team.
Will · 23 September 2024
Agent replied · 23 October 2024
Dear Will, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleWe dealt with Ben Ablett what an asset he is to your company we found him helpful and honest he made himself available to help us whenever was needed and advised and guided us throughout the process .Highly recommended Dexters and the team especially Ben thanks again .
Terry · 27 March 2024
Agent replied · 23 October 2024
Dear Terry, Thank you for taking the time to leave a lovely review regarding Ben. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGraziana & Angelo were super helpful!
We’ve been dealing with Angelo since a few months, who was very helpful in solving some issues and major repairs in our house. Recently, we’ve also dealt with Graziana, who was very quick to solve our issues at the start of our contract renewal. Graziana’s communication was great, over the phone and via email.
Charo · 14 November 2023
Agent replied · 26 October 2024
Dear Charo, Thank you for taking the time to leave a lovely review regarding Graziana and Angelo. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotProperty faults/repairs
Keep me posted and up to date with all areas of myProperty and any problems that the tenants report, these are then taken care of by the appropriate maintenance contacts.Donna is always very friendly but polite and efficient I have had a few areas for concern this week but are all in hand.
Karen · 5 December 2023
Agent replied · 26 October 2024
Dear Karen, It’s great to hear that you have had a brilliant experience with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThank you to Nitesh who helped me find my new rental. He has been extremely helpful, was very communicative throughout the process, and is overall just a great agent!
Celine · 10 January 2026
★★★★★ 5/5
TrustpilotThanks to Property Management Service…
Thanks to Property Management Service by Dexters and special to Monika.She is very helpful, always on phone with us and ready to help us, with professionalism. She is very nice and helpful.Thank you Monika for everything you do for us.I really appreciate your hard work.
Cristinel · 16 May 2024
Agent replied · 26 October 2024
Dear Cristinel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from start to finish.Charlotte and Carla were professional, responsive, and found reliable tenants quickly. Communication was clear throughout, making the whole process smooth and stress-free. Highly recommended.
Gada · 9 January 2026
★★★★★ 5/5
TrustpilotExcellent after service
We have been renting through Dexters and have found the whole experience to be a really positive one. Sometimes agencies can be great for the initial deal and drop off, but we have had the opposite experience. We have been really impressed by the management service provided by Dexters. In particular, property manager Khalisha has been exceptional; really going above and beyond to be as helpful as possible. 5 stars!
Deirdre · 23 May 2022
Agent replied · 26 October 2024
Dear Deirdre, Thank you for your review, and mentioning your experience with Khalisha. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHannah showed me around two Hampton properties and went above and beyond to tell me about the local area which was hugely helpful as I explore and get to know the property market around that way. Thank you Hannah!
Emma · 25 August 2024
Agent replied · 23 November 2024
Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotKudos Christian Pengelly!
I would like to commend Christian Pengelly for his professionalism and support in successfully and amicably resolving a rather serious issue with my tenant. He was always available when I needed him, responding to all my calls and emails, and making sure that we resolved the issue effectively and efficiently. Thank you Christian!
George · 21 November 2023
Agent replied · 26 October 2024
Dear George, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotConsistently attentive
Myra and her team have always worked to get things done quickly - whether that’s re-letting my property or dealing with tenant issues. Myra always responds quickly to my calls and I have been extremely pleased with the service - so much so that I have now been with her for over 10 years.
Susan · 25 October 2023
Agent replied · 26 October 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience with Dexters in Hampton. They are a fantastic team and would recommend to anyone looking to buy or sell.
Alistair was brilliant throughout the process. Extremely hard working and attentive, he kept me informed at all times and did everything he could to get the sale through. Thank you!
Lillie · 24 October 2023
Agent replied · 23 October 2024
Dear Lillie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
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