Trusted Agent profile · Richmond upon Thames

Dexters Hampton reviews in Richmond upon Thames

4.4

★★★★★ Great

2,307 reviews across 2 platforms

93 Station Road, Hampton, TW12 2BD, Richmond upon Thames, TW12 2BD

Dexters's office in Richmond upon Thames, at 93 Station Road, is rated 4.4 out of 5 across 2,307 reviews on two platforms, including 414 Google reviews rated 4.9.

Google logo

4.9 / 5

414

Reviews on Google

This office

Trustpilot logo

1,893

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

I have been very impressed with the professionalism of the whole Dexters Hampton Team during my sale experience to date. Jaye Meredith was my assigned Sales Manager who consistently kept me up to speed on a regular basis, twice weekly with updates on viewings & viewing feedback, she made sure I was always up to speed, at all times. All of the sales team, administration team and their assigned photographer have done a great job, so thanks to Martin & Toby and the Sales Managers, but I particularly want to thank Kelly Harris for working so hard to secure my sale. I would definitely recommend the Dexters Hampton team to friends of mine planning to sell in the Hampton area.PositiveResponsiveness, Professionalism

David · 24 October 2021

Agent replied · 23 October 2024

Dear David, Thank you for your review, and mentioning your experience with the team in our Hampton office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We used Dexters Hampton to sell our house. The experience overall was very positive. We had three main contacts that helped us: Toby, Martin and Kelly. Each were very responsive, friendly and helpful in helping us navigate the sale. Martin helped to secure slightly more than the asking price which was always welcome. Kelly helped to oversee the actual sale - exchange, completion etc. If selling/buying/renting a property, not sure you can do much better than the team at Dexters Hampton, highly recommended.PositiveResponsiveness, Professionalism

Devlin · 24 October 2021

Agent replied · 23 October 2024

Dear Devlin, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

Agent replied · 26 October 2024

Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

I am extremely satisfied with the service provided by Dexter Hampton specially Hannah Murray. She is always keen to help answering any questions and sorting out any issues. Dexter was for sure the best choice we made to sell our house.

Regina · 26 October 2024

Agent replied · 25 December 2024

Dear Regina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jess and Hannah. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

Agent replied · 26 October 2024

Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We rented our property with Dexters. Charlotte and Tom were excellent. We then decided to sell. We dealt with Toby who was great at keeping us posted. We also dealt with Belle who was helpful with viewings. We accepted an offer within 3 weeks. We then dealt with Alistair who was really good at keeping us posted and chasing up the buyers solicitor. We completed within an agreed timeframe. Would certainly recommend.

James · 24 October 2022

Agent replied · 23 October 2024

Dear James, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jess Lynach is a property manager at…

Jess Lynach is a property manager at Dexters in St. Margaret’s, Richmond and she’s absolutely brilliant. From the way she speaks to the way she manages the property we are renting, she is just delightful. She got the job done beautifully and her communication is right on point and very polite. I highly recommend her and I’m sure you are not gonna be disappointed in working with her.

Andreea · 13 March 2023

Agent replied · 26 October 2024

Dear Andreea, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

Agent replied · 26 October 2024

Dear Daphne, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

A very responsive team and more…

A very responsive team and more importantly understands the issues you’re trying to solve and works on your behalf to get them fixed. Thankful to have Stephanie Thame managing things for me and will always see things through to ensure any issue is fully resolved.

Noah · 8 October 2026

5/5

Trustpilot

Great experience working with Naiomi Auguste

I have great experience working with Naiomi Auguste as my property manager. She is always quick to respond, efficient in dealing with any issues and makes sure things get done. Communication is clear and professional, and it’s reassuring to know that any concerns are handled promptly. I would highly recommend her to anyone looking for a reliable and proactive property manager.

BCS · 24 June 2026

5/5

Google

In all my years of dealings with various estate agents, I've never come across an individual quite like Ben Ablett. From start to finish, he has shown competence, determination, helpfulness and resilience. He got us through a rather tricky negotiation with great tenacity and patience. Thank you Ben.

Laura · 25 June 2024

Agent replied · 23 October 2024

Dear Laura, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

I am extremely satisfied with the service provided by Dexter Hampton specially Hannah Murray. She is always keen to help answering any questions and sorting out any issues. Dexter was for sure the best choice we made to sell our house.

Regina · 16 October 2024

Agent replied · 23 October 2024

Dear Regina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jess and Hannah. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

Sebastian Baldwin was a great agent and I really felt he was batting for me to get a home. He put a lot of work in and despite ultimately not going with Dexters, I thoroughly respect his input and advice.

Justin · 29 October 2024

Agent replied · 12 November 2024

Dear Justin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Charlotte has been a great support in ensuring a smooth process for any communication relating to my house tenancy as well as looking after my tenants. She is both professional and friendly and a great ambassador of the company. Thanks Charlotte.

Amanda · 12 October 2024

Agent replied · 11 December 2024

Dear Amanda, Thank you for leaving a Google review for our Hampton office. Kind regards, Asma

5/5

Trustpilot

Excellent and professional

This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .

Mr · 19 December 2021

Agent replied · 26 October 2024

Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Having recently used Dexter’s Hampton to find a property in the rental I had a very positive experience, from initial call to arrange a viewing to finalising a contract. We had interactions with a few of the team in the office and they were all great. Ryan has been our main point of contact and he has always been at the end of the phone with answers and positive spirit.

Iosif · 12 December 2022

Agent replied · 11 December 2024

Dear Iosif, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

Agent replied · 26 October 2024

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

Such an amazing experience, knew what I was looking for and so quick to get things sorted. Massive shout out to Codie who helped me along the process and answered any and all questions as well as Ella who was fantastic showing the property. Couldn't have asked for more

Niall · 26 May 2024

Agent replied · 23 October 2024

Dear Niall, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Harry who is incredibly knowledgable and very personable. Always makes the time - thank you!

Emilie6197 · 20 September 2026

Agent replied · 11 October 2026

Dear Emilie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We’re purchasing our forever home with Harry at Dexters in Hampton. He’s been so helpful throughout the process and has been really patient if we’ve had any setbacks that have delayed things. We’ve been thoroughly looked after and the process has been made as easy as possible.

Francesca · 20 September 2026

5/5

Google

We just got our first property's keys this week as first-time buyers, thanks to Dexter's team, especially Aaron and Alistair. Both were great, very helpful, pushed throughout the purchase as quickly as possible, and explained things well when needed, as we didn't have any experience with property purchases. Great job, would use them and their recommended mortgage advisors again.

Csilla · 24 October 2023

Agent replied · 23 October 2024

Dear Csilla, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Thank you Aaron for showing us the property which now we call our home. Thank you Alistair for dealing with all the paperwork and chasing between the parties. We look forward enjoying years to come in our new home. With love from Krisztina and family

Krisztina · 25 July 2024

Agent replied · 23 October 2024

Dear Krisztina, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Dexters - tenants beware

A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..

Liz · 27 November 2023

Agent replied · 26 October 2024

Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

Agent replied · 26 October 2024

Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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