Trusted Agent profile · Richmond upon Thames
★★★★★
2,313 reviews across 2 platforms
93 Station Road, Hampton, TW12 2BD, Richmond upon Thames, TW12 2BD
Dexters's office in Richmond upon Thames, at 93 Station Road, is rated 4.4 out of 5 across 2,313 reviews on two platforms, including 414 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Hampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleHarry who is incredibly knowledgable and very personable. Always makes the time - thank you!
Dear Emilie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe’re purchasing our forever home with Harry at Dexters in Hampton. He’s been so helpful throughout the process and has been really patient if we’ve had any setbacks that have delayed things. We’ve been thoroughly looked after and the process has been made as easy as possible.
5/5
GoogleThank you Aaron for showing us the property which now we call our home. Thank you Alistair for dealing with all the paperwork and chasing between the parties. We look forward enjoying years to come in our new home. With love from Krisztina and family
Dear Krisztina, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters - tenants beware
A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..
Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst estate agency
Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.
Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat service from property managers
Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.
Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleCharlotte has been a great support in ensuring a smooth process for any communication relating to my house tenancy as well as looking after my tenants. She is both professional and friendly and a great ambassador of the company. Thanks Charlotte.
Dear Amanda, Thank you for leaving a Google review for our Hampton office. Kind regards, Asma
5/5
GoogleWe are immensely impressed with Dexters both from our home purchase and more recently from our tenant let on our property. A big thanks to Charlotte who has shown utmost professionalism, dedication and support on our let. It couldn't have been a smoother process. Thank you! A big shout out to the rest of the Dexters team too.
Dear Giles, Thank you for taking the time to leave a lovely review regarding Charlotte. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros was outstanding in customer…
Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.
Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAnna, Stacie and Nitesh have been brilliant
Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleThank you so much for all your help and advice Harry! It is appreciated
Dear Zoe, Thank you for taking the time to leave a lovely review regarding Harry. Kind regards, Asma
5/5
GoogleMyself and my family were considering a move to Hampton and Jess was our point of contact at Dexters. I found her very helpful and happy to take the time to talk us through properties and the area itself.
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
Trustpilot**DEXTERS RICHMOND PROPERTY MANAGEMENT…
**DEXTERS RICHMOND PROPERTY MANAGEMENT, 30 YEARS AS LANDLORDS, NEVER EXPERIENCED ANYTHING LIKE THIS**
Dear Adil, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations
5/5
TrustpilotThank you to Petros
After we moved into our property, we were faced with a few maintenance issues, but Petros has been extremely helpful in resolving these by liasing with the maintenance teams and organising any repairs, and has really been on our side through the whole experience. Thank you Petros!
Dear James, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
5/5
GoogleExcellent experience renting through dexters, Ela made the process of viewing properties so easy and then was so helpful with every step of the process. I would definitely go through dexters again when looking for a property in the future!
Dear Katie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI’ve been searching for a house for the past month for me and family. Ben Ablett has been really helpful in finding the right property for us. Though we haven’t found a property yet, just wanted to rate his effort.
Dear Wayne, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ben. Please do not hesitate to contact us again. Kind regards, Asma
5/5
TrustpilotExcellent sales progression
Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.
Dear Christopher, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThanks Natasha & Dexters!
We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita
Dear Alen and Margherita, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe Read was quick in response and…
Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel
Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI would like to express my gratitude to the whole Decters Hampton Team, especially to Jack Morgan. He was extremely helpful and supportive. We were looking for a new home for our family. Jack made our search so much easier and without any stress. Thank you again for your support, that's the people whom we can trust.
Dear Gintare, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
4/5
Google“Ela was amazing. She has a very professional approach to her job. She was calling and checking in regularly, keeping me informed at every stage. She was helpful, supportive, and reliable.
5/5
GoogleWe're still on the hunt for our perfect home but Jessie has been so helpful and keeps us informed about suitable properties. We really appreciate her always keeping us in the loop and being transparent, thank you Jessie
Dear Zoe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
GoogleI would not recommend Dexters for the following reasons : 1. Unethical Behaviour : A property was on sale with two estate agents ( Dexters was one of them ) . I had not viewed the property via Dexters. As soon as I put in an offer via an alternate estate agent, Dexters called the sellers and shared by Personal information along with details of offers I had put in for other properties without my permission. 2. Properties for sale do not reflect the true status of the property: There are properties on their site that are under offer / STC. They do not reflect this on their site / Rightmove. When you call them asking for one of these properties, they try and sell you other properties on their books. 3. Encourage Gazumping : After having an offer accepted and paying for lawyers / Survey's, they actively market the property resulting in losses for buyers. 4. Try and push their own conveyancing firms / surveyors.
Dear Edward, I am concerned to read your comments and have passed them to the Director of our Hampton office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Asma
5/5
TrustpilotReally great experience
Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!
Dear Frederik, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Hampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
