Trusted Agent profile · Richmond upon Thames

Dexters Hampton reviews in Richmond upon Thames

4.4

★★★★★ Great

2,316 reviews across 2 platforms

93 Station Road, Hampton, TW12 2BD, Richmond upon Thames, TW12 2BD

Dexters's office in Richmond upon Thames, at 93 Station Road, is rated 4.4 out of 5 across 2,316 reviews on two platforms, including 414 Google reviews rated 4.9.

Google logo

4.9 / 5

414

Reviews on Google

This office

Trustpilot logo

1,902

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

2/5

Trustpilot

Hi my name is Sean Byrne and I am the…

Hi my name is Sean Byrne and I am the owner of complete interiors and have been a contractor for Dexters’s estate agent’s for the last 15 years ! One of my property managers is Karim Marcelle and have done several jobs for his portfolio for which i have always had no problems with Karim and he is always accommodating and understanding in any issues if they occur. I hope he stays for a long time so we can continue our good relationship and many more jobs as he is a great asset to the team ! Best Sean.

Sean · 30 October 2024

Agent replied · 23 November 2024

Dear Sean, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Thank you Isabelle and paulo

I just wanted to thank Isabelle Sketchley-Holmes from the managing team for the apartment, as well as Paulo, the handyman who came. there was a lock emergency in the apartment, and they handled it amazingly. Thank you very much!

David · 4 July 2024

Agent replied · 26 October 2024

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

Agent replied · 26 October 2024

Dear Binal, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Robert has been fantastic from when I first enquired online until now. Thank you!

Shannen · 14 April 2026

5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

Agent replied · 26 October 2024

Dear Lisa-Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Good communication with Elouise. Very helpful

Paul · 27 September 2026

Agent replied · 11 October 2026

Dear Paul, Thank you for your kind comments regarding Elouise and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

Agent replied · 26 October 2024

Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

Agent replied · 26 October 2024

Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

Agent replied · 26 October 2024

Dear Hiro, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Rebeka Cercizi has been excellent!

Jim · 15 June 2026

5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023

Agent replied · 26 October 2024

Dear Vispi, It’s great to hear that you have had a brilliant experience. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Prompt and super helpful. 👍

Prompt and super helpful.

David · 5 October 2026

Agent replied · 13 October 2026

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Google

Extremely helpful, organised, communicative, and friendly team. Calls always answered within literally 10 seconds no matter which day i called. Assured me every step of the way and made it as least stressful as possible. Big thanks to Seb, Ella, Charlotte, & Ben.

Brenzo2 · 27 March 2024

Agent replied · 23 October 2024

Dear Brenzo2, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team

5/5

Google

We have had an amazing experience with Dexters after so many failed attempts with other agencies. As first-time homebuyers, we had a lot of questions and concerns. Our agent Toby Ryan was incredibly helpful.He took the time to explain every detail and was available whenever we needed him. Highly recommended!

Dorina · 24 October 2023

Agent replied · 23 October 2024

Dear Donrina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexter's Ladywell are Awesome

Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.

Anna · 2 August 2024

Agent replied · 26 October 2024

Dear Anna, Thank you for taking the time to leave a wonderful 5* review. Joseph and Suzzannah will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

We have been renting with dexters for 5…

We have been renting with dexters for 5 years now. Great communication and when we were given notice at our property. Dexters helped us find a property within the first week. Charlotte and Sydney at the new cross office have both been a huge help and we are really pleased with the quick turn around!

Elliott · 27 May 2026

5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

Agent replied · 26 October 2024

Dear Cherie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Google

Great service and properties we were shown. Sebastian was very helpful and took the time to get to know us and understand what we were looking for. Would definitely recommend if you are looking for a rental property.

Melanie · 25 June 2024

Agent replied · 23 October 2024

Dear Melanie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great experience with Dexters

We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.

Michael · 1 March 2022

Agent replied · 23 November 2024

Dear Michael, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

Harry Jenkins from Dexters Hampton is fantastic, very professional, ask the right questions and seeks property’s that are catered to your needs. He is honest, responsive and has a sheer passion towards helping others, (especially whom are first time buyers) Jumping on the property ladder x

Shiv · 2 June 2025

5/5

Trustpilot

Excellent as always!

Dexter's has been a pleasure to work with in the current renting market. The property is lovely, well maintained (special thanks to Jessica Beau Wright for always being on top of things) and all around the experience has been hassle free, unlike many other estate agents I've had before.Nice one!

Robert · 17 October 2023

Agent replied · 26 October 2024

Dear Robert, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

Agent replied · 26 October 2024

Dear Lizzie, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

Jess was super helpful and provided me with all the information I needed. she is clearly very knowledgable and I appreciated the follow up call following her visit. I wouldn’t hesitate to contact her again or use her branch in future

MikiNotMinnie · 26 April 2024

Agent replied · 23 October 2024

Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent friendly service

Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸

Sulaiman · 19 June 2024

Agent replied · 26 October 2024

Dear Sulaiman, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Petro, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team

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