Chestertons Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

When the flat we were buying fell…

When the flat we were buying fell through at the last minute, we asked Chestertons for help. Here, we dealt predominantly with Zoe Birch. Whilst all staff were great, Zoe stood out. Nothing was too much trouble and when we thought we would have to sleep on friends' sofas, Zoe was reassuring and proactive in sourcing a flat for us and arranging a viewing as soon as possible. Within the space of a week, she had secured the flat for us (a six month lease was what we needed) and we were approved. Once in the flat, we had one small issue with electrics and again, Zoe came through and sorted an electrician within hours of us phoning and informing her. I cannot speak more highly of Chestertons staff in Barnes but Zoe was exemplary.

Alison · 16 November 2023

★★★★★ 5/5

Trustpilot

Very positive experience with team leader Marianna Charalambous

We've been renting through Chesterton's for around a year now. Thanks to our main contact, Marianna Charalambous, the whole process has been quite streamlined and they've taken care of all our issues and needs for repairs (which were organised promptly). She has always been very helpful, courteous, and professional. On the down side, the whole process of being forced to go through the third party company Tenant Shop to set up things like Council Tax, water, etc. was an issue, as the third party company got it wrong and we had to redo contracts - so it was more of a nuisance than help. There should be an option to opt out of this. In any case, Marianna was very helpful also during this issue, so it all turned out well. We hope to keep working with Marianna her for long.

RM · 15 November 2023

★★★★★ 5/5

Trustpilot

Thanks Joyce and Margaret!

Managed to rent a central and spacious 1 bed flat with ease thanks to Margaret and Joyce. M showed us the flat for a viewing then arranged the letting process for us which went smoothly without much hassle. Since moving in, J has been very helpful and prompt in regards to upkeeping the flat maintenance. This is my first time renting with Chestertons and I am impressed with the service provided, usually don't go for letting agencies but I know I can trust them. Lovely staff, all very friendly.

Calista · 14 November 2023

★★★★★ 5/5

Trustpilot

Thanks to John Ralph

I would like to thank John Ralph for all his help and patience during the sale process. He out did all my expectations regarding what an Estate agent does, and was always available when questions arose and kept me informed throughout the process, even out of office hours. I would give 10 stars if I could.

Sarah · 14 January 2025

★★★★★ 5/5

Trustpilot

Response to Issue of oversea Tenant

I was chased in mid July 2023 by Freehold Managers for the overdue ground rent which, based on my records, had been paid. As a non-UK tenant, I expect timely and attentive response or solution to issues I may encounter in day to day management. To my full satisfaction, Xiaoyi FAN managed to find out that the payment should be made in May 2023 failed unnoticedly due to technical problem; and subsequently sort out the issue timely for me. Xiaoyi is professional and works diligently in managing my property.

Gregory · 7 November 2023

★★★★★ 5/5

Trustpilot

Amazing service from Bradley Jenkins

Me and my girlfriend were looking for a new apartment in the area and must’ve called hundreds of places to register our interest. Bradley Jenkins was the first person to call us back and his attentiveness to our precise needs is I think something all agents should model! We were quickly introduced to something perfect for us and I’ll definitely be seeking out Bradley again the next time we decide to move!

Matt · 19 April 2024

★★★★★ 5/5

Trustpilot

Lovely Experience - Timely & Responsive

I have a lovely experience through many different situations that have come up along the years from several of the great team members at Chestertons including the property manager Jessica! Jessica and team have always been so helpful, responsive, and understanding. Even better, it feels they have a bias for taking action and making sure resolutions are ensured on the best timely basis. I could not ask for more and very thankful to have the help from the Chestertons team as a tenant. Thank you!

Ed · 23 October 2023

★★★★★ 5/5

Trustpilot

Amazing Property Manager

I’d like to express the outstanding relationship built with Isaiah throughout managing my property. There has been extensive works ongoing and he has been nothing but great with communication with myself, tenants and freeholders. He managed to carry out tasks others couldn’t and I’d like to thank him for his amazing work. Highly recommend.Mr Dix

M.D · 15 January 2025

★★★★★ 5/5

Trustpilot

Very good experience

I have started renting via Chesterton's and found the process very efficient. A lot of thanks has to be given to Rosie Mummery who assisted with the flat finding. She was very thorough with communication and the documentation side. They use an online document portal which is very easy to use and its easy to follow the steps to ensure the process with the landlord is smooth. I will at a point of first contact be using Rosie and her team next time i am flat hunting!

Ciaran · 20 October 2023

★★★★★ 5/5

Trustpilot

Exceptional Property Management

I have had the pleasure of working with Jessica from Chestertons for quite some time now, and I couldn't be more pleased with her exceptional service. She consistently goes above and beyond to ensure that the property management experience is smooth and stress-free.Jessica is incredibly responsive, her dedication to promptly addressing any concerns or questions is truly commendable, and her guidance on how to handle tenant requests has been invaluable.I highly recommend Jessica, her professionalism, expertise, and outstanding communication make her an asset to any property owner or landlord.

Angela · 16 October 2023

★★★★★ 5/5

Trustpilot

Property Manager - Saad Mohamed

I have been with Chesterton's for two and a half years and recently transitioned to working with a new Property Manager, Saad Mohamed. Saad has been exceptionally supportive and communicative, consistently going above and beyond to ensure both my needs and the property are well taken care of. I am truly pleased with the level of support he has provided.

Jason · 29 October 2024

★★★★★ 5/5

Trustpilot

Thank you Chestertons

Thank you Chestertons, and in particularly Niema for helping my son and me with our tenancy. We appreciate how smooth negotiating with our landlady was done, your patience and thank you for going an extra mile, always keeping us aware about what is happening along the way , so we don’t have to worry or ask about . My son and I want to thank you Chestertonsfor all the fantastic work you have done for us! Thank you, Olga

Olga · 30 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service …

I must express my utmost satisfaction with the exceptional service I received while searching for my dream flat through Chestertons. Undoubtedly, the pivotal aspect of this journey was the outstanding assistance provided by my dedicated agent, Louis. His commitment to understanding my specific requirements and his ability to transform my expectations into tangible realities were truly commendable.Throughout this entire process, communicating with Louis was a seamless and effortless experience, making what could have been a daunting task smooth. As I write this review from the comfort of my dream home, I cannot stress enough how highly I recommend louis. I extend my gratitude to Louis and the entire Chestertons team.

Constandina · 26 September 2023

★★★★★ 5/5

Trustpilot

Service with a capital S

I have got a very good quality of service from all the staff who has assisted me in the management of my flat, with a special mention for Jessica Jimenez who has been my property manager over the past two years: she was helpful, courteous, competent and solved any issue to my full satisfaction.

PETTORELLI · 8 May 2026

★★★★★ 5/5

Trustpilot

Wonderful renting experience

I recently had the pleasure of working with an exceptional estate agent who made the process of renting my new home incredibly smooth and stress-free. Fastest professional renting process working with Juliette was a fantastic experience. Her expertise, dedication, and friendly approach made a potentially stressful situation enjoyable and straightforward. I highly recommend her to anyone looking for a reliable and caring estate agent.

Islam · 12 August 2024

★★★★★ 5/5

Trustpilot

Highly recommended for managing your properties

I am very glad that I chose Chestertons to let and manage my flat. My property manager Julia Ptooshchenko is fantastic. She is professional and knowledgeable. Not only does she look after me (landlord) well, but she also equally cares about my tenants, which is very impressive! I have had quite a few managing agents over the years with my other properties. Chestertons is by far the best. I would highly recommend Chestertons to any landlords and tenants alike.

Sophie · 5 October 2023

★★★★★ 5/5

Trustpilot

I cannot recommend Juliette Dartois…

I cannot recommend Juliette Dartois highly enough for her outstanding assistance in letting our flat in Manchester Square. From start to finish, Juliette was incredibly professional, responsive, and proactive. She made the entire process seamless and stress-free. Her knowledge of the market, coupled with her excellent communication skills, made all the difference in securing the perfect tenants quickly. A five-star experience all around!

Nick · 16 August 2024

★★★★★ 5/5

Google

The team at Chestertons were very helpful during our property search, and special thanks to Emily who was very friendly and approachable, and kept us updated through the process.

Sam · 17 October 2025

★★★★★ 5/5

Trustpilot

Tamara Price- Totally Amazing

Tamara Price- Totally Amazing After a long process of looking for a property, Tamara's support was invaluable in helping us find our perfect new home. Tamara was so generous with her time- she very patiently went through our application with us, and I have no doubt her amendments were what helped us secure a brilliant and competitive property. Despite it being late in the evening, when Tamara heard we had been chosen by the landlords, she came back into the office to help us with the paperwork. We are so grateful for all her hard work and will never forget how amazing she has been with us!

Lucy · 31 August 2023

★★★★★ 5/5

Trustpilot

Very diligent person

Joyce is the person that manages the property where I live. Since she manages, she always sorted all tye problems that I had, she tracked all my doubts and she is really efficient sorting and finding solutions for each concern that I had.She supported me with calls and email.She is so far great in her job. The best experience that I have had so far.

Laura · 10 July 2024

★★★★★ 5/5

Google

My experience with Chesterton's Richmond was nothing but amazing. We nearly lost hope in finding a place in Richmond after viewing countless of unsuccessful ones but Emily from the Richmond branch came through in securing us a tenancy. She was professional and efficient. High recommend!

Sadie · 24 April 2025

★★★★★ 5/5

Google

Thank you to Emily for helping us to find a great property for our family

Olivia · 16 February 2026

★★★★★ 5/5

Google

Kerri-Ann and her team are always amazing. Give the right advice and communication is excellent.

Malcolm · 16 February 2026

★★★★★ 5/5

Trustpilot

A wonderful experience

It has been a very pleasant experience working with this company. A special thank to Ruaridh Gale and Iann Barrett who helped us sell our house. Very professional, polite and friendly. They were allways available to help and answer questions. A great experience all the way. Congratulations to Chesterton team.Valerie Guiraud

Valerie · 4 February 2025