Chestertons Richmond reviews

★★★★★ 5/5

Trustpilot

A great process end-to-end

Chestertons in Fulham recently helped us find a new place to live. Issy - who was our rep - shared places that were relevant and was always able to work around our schedule to view them. She took our brief and was spot on each time with her recommendations - with other agents, we wasted a load of time in viewings that were far off - conversely we offered on 2/2 of the places we viewed with Issy.When a place came up we loved, Issy moved quickly to help us secure it, arranged second viewings to help the move-in and stayed close to the work happening / needed to make sure it was done. Any challenges that came up, Issy was on top of and solved quickly, usually with 24h.We were always made to feel like we were a priority for Issy and it’s been great working with her throughout the process.

Ric · 19 April 2024

★★★★★ 5/5

Google

As first time buyers, Stephen Lowe made the end to end buying process clear and much easier than we were expecting. Stephen really went above and beyond for us in helping to secure multiple viewings with a difficult tenant, renegotiate the … More

Emma · 1 September 2025

★★★★★ 5/5

Trustpilot

Thank you Catherine and Simon

Our property manager was Catherine Whaley. She accommodates all our maintenance requests and other queries and responds efficiently. We had such a delightful time during our tenancy thanks to her assistance. We would also like to thank Simon for assisting us on our flat-hunting journey, he provided multiple options within our parameters very efficiently and coordinated the viewing date to make it extremely convenient for us to compare and make the decision.

Yvonne · 15 August 2024

★★★★★ 5/5

Trustpilot

Efficient, reliable and friendly.

The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.

Monty · 31 May 2024

★★★★★ 1/5

Trustpilot

Furniture in contract not in flat

We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not there when we arrived due to previous tenants taking it with them. We were offered a small compensation amount, and when we spoke to Hannah Al-Sayyah Marla and explained it did not simply cover the costs, she threatened to hold the money they offered.AVOID AT ALL COSTS.

Caitlin · 15 March 2024

★★★★★ 5/5

Trustpilot

Super positive experience from our property manager, Samuel

We’ve had a really positive experience with Chestertons, particularly with Samuel as our property manager. From the beginning, he has been incredibly responsive, attentive, and considerate throughout the move-in process. He was always quick to answer questions, provide updates, and assist with any issues that came up, which made settling into a new apartment and moving countries much less stressful.

Lori · 20 May 2026

★★★★★ 5/5

Google

We recently had our tenancy renewed with Emily Rowland, Richmond branch and it was a pleasure dealing with her. Thanks to Emily’s exceptional service and professionalism, we quickly got all …

Nuno · 16 December 2025

★★★★★ 5/5

Trustpilot

Amanda Goodman from Chestertons has…

Amanda Goodman from Chestertons has been a great help all through my tenancy swap process.Even though the process became tiresome due to various reasons out of our control, she kept her calm. She explained everything to me clearly even after me calling her like 10 times in a day! We were finally able to finish the swap and all thanks to Amanda for being on top of everything.

Aashi · 3 October 2024

★★★★★ 5/5

Trustpilot

Sarah has been extremely helpful in…

Sarah has been extremely helpful in overseeing the management of my rental property. I really appreciate all her support and professionalism. Thank you.

Daniel · 18 February 2026

★★★★★ 5/5

Google

Really want to thank Max for all his help with finding me and my wife a rental in Richmond - thanks again Max!

Josh · 16 February 2026

★★★★★ 5/5

Google

Thanks to Saskia, I was able to find a flat in Kingston and move in very quickly. She supported me from start to finish and clearly explained every step of the renting process. I’m very grateful to her!

Spizegirlz · 2 October 2025

★★★★★ 5/5

Trustpilot

I use Chestertons as my lettings agents…

I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.

Anna · 28 August 2026

★★★★★ 1/5

Trustpilot

Scamming renters and owners alike

Kara Bluitt and her team at Chestertons Fulham clearly cannot resist the temptation to take money that isn't theirs. They tried to just skim a few hundred pounds out of our deposit for no reason. When confronted with the fact that the "defects" they were keen to charge us for were actually detailed as pre-existing in the check-in inventory, they wouldn't even bother to reply. They would repeatedly blame delays on the owners. Eventually I had to contact the owners myself to resolve the matter and eureka, 4 months later, we finally have our deposit back. Throughout our tenancy, whenever maintenance issues would arise, they would send strictly their contractors, who would not solve the issue but happily charge the owners.

Petra · 6 February 2024

★★★★★ 5/5

Trustpilot

I want to take my thankful to Ms Shanya…

I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!

Yuki · 3 December 2024

★★★★★ 5/5

Trustpilot

Good work from the vacates team.

Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.

Anon · 3 October 2024

★★★★★ 5/5

Trustpilot

Many years of positive experience

Chesterton (High St. Ken) has rented out my house for many years. I've used other agents, and they have proved the most able to find good quality tenants. Their online portal is useful in this process.Stephanie has been a very helpful key contact at the branch with each of my tenancies. She has provided sound advice and keeping with well informed. She is a credit to Chestertons.

Ryan · 26 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Juliette Dartois at Chestertons

I recently had the pleasure of working with Juliette Dartois from Chestertons real estate agency, and I cannot recommend her highly enough. Thanks to Juliette, my rental process was incredibly smooth and stress-free. She quickly understood my needs and preferences, finding the perfect property for me. If you’re in need of real estate services, I highly recommend Chestertons and specifically Juliette for her professionalism and excellent customer service.

Baptiste · 8 August 2024

★★★★★ 5/5

Trustpilot

A truly stress free experience

I don’t usually write reviews but I had to make an exception in this case. There is someone at Chestersons who is truly outstanding and I just want to thank her for all her help this past year…Julia P is the go to person whenever I had any issues with my flat, and she has been truly delightful to speak with and rely on for assistance, ever helpful and always patient with all of my calls to her over the course of my lease regarding small issues that cropped up at the flat…she’s been immensely helpful and kind, and I just want to thank her and acknowledge her excellent work on behalf of Chestersons. Julia, many thanks and I wish you all the very best!

Miri · 13 December 2023

★★★★★ 5/5

Trustpilot

Vanessa has been an outstanding…

Vanessa has been an outstanding property manager. Navigating difficulties with professionalism and care.

Landlord · 10 April 2026

★★★★★ 5/5

Trustpilot

Excellent for tenants

I have been a tenant at one of the properties let by Chestertons for 3 years. Aside from an unfortunate blip involving the letting agent who showed me the property, I have been extremely satisfied by Chestertons' service.In particular, I want to give a big shoutout to Marianna for her impeccable service. Marianna has been managing my property and has always been polite, friendly, and quick to respond. I cannot think of a single difficult interaction I have had while she was managing the property. Thank you, Marianna!

Mike · 20 November 2023

★★★★★ 5/5

Trustpilot

When the flat we were buying fell…

When the flat we were buying fell through at the last minute, we asked Chestertons for help. Here, we dealt predominantly with Zoe Birch. Whilst all staff were great, Zoe stood out. Nothing was too much trouble and when we thought we would have to sleep on friends' sofas, Zoe was reassuring and proactive in sourcing a flat for us and arranging a viewing as soon as possible. Within the space of a week, she had secured the flat for us (a six month lease was what we needed) and we were approved. Once in the flat, we had one small issue with electrics and again, Zoe came through and sorted an electrician within hours of us phoning and informing her. I cannot speak more highly of Chestertons staff in Barnes but Zoe was exemplary.

Alison · 16 November 2023

★★★★★ 5/5

Trustpilot

Very positive experience with team leader Marianna Charalambous

We've been renting through Chesterton's for around a year now. Thanks to our main contact, Marianna Charalambous, the whole process has been quite streamlined and they've taken care of all our issues and needs for repairs (which were organised promptly). She has always been very helpful, courteous, and professional. On the down side, the whole process of being forced to go through the third party company Tenant Shop to set up things like Council Tax, water, etc. was an issue, as the third party company got it wrong and we had to redo contracts - so it was more of a nuisance than help. There should be an option to opt out of this. In any case, Marianna was very helpful also during this issue, so it all turned out well. We hope to keep working with Marianna her for long.

RM · 15 November 2023

★★★★★ 5/5

Trustpilot

Thanks Joyce and Margaret!

Managed to rent a central and spacious 1 bed flat with ease thanks to Margaret and Joyce. M showed us the flat for a viewing then arranged the letting process for us which went smoothly without much hassle. Since moving in, J has been very helpful and prompt in regards to upkeeping the flat maintenance. This is my first time renting with Chestertons and I am impressed with the service provided, usually don't go for letting agencies but I know I can trust them. Lovely staff, all very friendly.

Calista · 14 November 2023

★★★★★ 5/5

Trustpilot

Thanks to John Ralph

I would like to thank John Ralph for all his help and patience during the sale process. He out did all my expectations regarding what an Estate agent does, and was always available when questions arose and kept me informed throughout the process, even out of office hours. I would give 10 stars if I could.

Sarah · 14 January 2025