Chestertons Richmond reviews

★★★★★ 5/5

Trustpilot

Excellent Team At Chestertons

From day 1 on the first visit with Chestertons we have had a great experience. Selling houses is always stressful and our sale involved a very difficult situation. Chestertons went above and beyond. Great team, great communication, they endeavor to find solutions at all times and we have had possibly the best experience selling property with this team. I would say they have gone above and beyond. We found a great buyer almost immediately for a house that needed a lot of work, but the process has been seamless. We cant recommend highly enough. Thanks Team Chestertons.

Johanna · 29 August 2026

★★★★★ 5/5

Trustpilot

Thank you Sarah !

I have been a Chestertons customer for many years and very satisfied with their service. In particular, I would like to thank Sarah Doyle (Chestertons Property Manager) for her excellent support, professional manner and reliability. Sarah is always responsive and helpful whenever I have a question or concern, and she handles everything efficiently and with a great deal of care. Communication has always been clear and straightforward, which has made renting my flat a very positive and stress free experience. I would highly recommend Sarah to anyone looking for a professional trustworthy, and considerate property manager. John (Ioannis)

John · 11 August 2026

★★★★★ 4/5

Trustpilot

We recently sold our property via…

We recently sold our property via Chestertons and Soraya Jackson was our contact within their Battersea Rise office in Clapham. Soraya was very easy to deal with, maintaining a high level of professionalism and cheerfulness whilst having to deal with various challenges on the way. We had a time deadline on the sale and Soraya made sure that both parties were kept informed and motivated to achieve this goal. All in all, excellent service with a great result. Thank you!

Mrs · 24 April 2026

★★★★★ 5/5

Trustpilot

Risida is the main reason that I am…

Risida is the main reason that I am writing this review and giving the highest rating. She is the first agent in my life with the full dedication to truly help tenants. Compared to other agents, she really worked hard to make all the issues at the place that I rented go away quickly. Thank you, Risida!

B · 9 September 2026

★★★★★ 5/5

Trustpilot

Briana's excellent customer service, and fast results!

I was panicking about a situation of urgency. Called property management, Briana picked up, told me not to panic and that she would sort it. Within half an hour, 2 separate companies had picked up keys to address urgent issues. I cannot recommend her enough for the customer service she provided! Thank you Briana for your calm, effective, and speedy work. Not sure what I would have done without her!

Bronwyn · 15 May 2026

★★★★★ 5/5

Google

Molly was fantastic from the very start of the process all the way to exchange. She was always looking to help move the process along and her honesty and transparency was refreshing. From a Buyers side, we couldn’t have been happier with the way she liaised with both the Seller and the respective conveyancers. Molly would be the first person we would go to if we were to choose to sell the property.

Alex · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service and lots of common sense and customer focus.

Sharon Chattalis was assigned to our transaction for the departure of one of our tenants and a lease renewal. She did a great job: She communicated well without overdoing it, she kept things simple for us too, which is always very valuable with our busy lives.

Ian · 3 August 2026

★★★★★ 4/5

Trustpilot

Ryan Briggs managed my property which I…

Ryan Briggs managed my property which I had rented out. I found him diligent, professional and very responsive. I would highly recommend Ryan. Chesterton's does lose 1 star as their fees are a bit on the high side - albeit I agreed to them so thats on me.

Paul · 20 July 2026

★★★★★ 5/5

Google

We had a fantastic experience with Emily at Chestertons, Richmond during our flat search. Even though we ended up renting a property through another agency, Emily's dedication and commitment to helping us was outstanding. She was incredibly helpful, professional, and went the extra mile to show us suitable properties. The entire team at the Richmond office was engaged and provided top-notch service. We highly recommend Emily and the Chestertons Richmond office for their excellent client service.

Altug · 25 October 2025

★★★★★ 5/5

Trustpilot

Patience and support

Davide Frongia - This is not the first time Davide has been excellent. On the most recent occasion, I was very behind on my rental admin. He couldnt have been more helpful and indeed patient. Many thanks again. Karem Ward - Landlord.

Karem · 16 July 2026

★★★★★ 3/5

Trustpilot

Marianna Charalambous- Agent

Marianna Charalambous is the agent for the property I am renting and she is quite good. She was a welcome change from the previous agents who showed me the property and thereafter the ones who were managing it.

Nandini · 29 July 2026

★★★★★ 5/5

Trustpilot

Tatiana has been an absolute standout

Tatiana has been an absolute standout, truly unlike any other property manager I’ve worked with. She’s consistently responsive, incredibly efficient, and always willing to go the extra mile. On top of that, she’s genuinely lovely to deal with, which makes the whole experience seamless and a pleasure from start to finish.

Maria · 24 April 2026

★★★★★ 1/5

Trustpilot

Sleep Deprivation Torture Thanks to Chestertons Incompetence

I recently rented a property through Chestertons. The letting agents were nice enough, but the moment we were handed the keys, the property management arm of Chestertons has been an absolute nightmare. The property was filthy when we moved in, so they promised to send a cleaner. The cleaner arrived, but told me that they'd only been instructed to clean one portion of a skirting board and steam clean the carpets. When I pointed out the grimy, sticky, filthy walls in every room, I was told they 'didn't clean walls.' Turns out, that was the least of our problems. There are no keys to the windows in the apartment and they're locked shut. The alarm system, which we were given no instruction for, beeps in the middle of the night and flashes a bright blue strobe light every time my partner or I move in the night. The previous tenant left furniture and wall mirrors in an unfurnished house, and there are a bunch of other minor maintenance issues we've flagged. The answer we keep getting is that they're "looking into it" and "hope to have an update soon".

Lauren · 1 September 2026

★★★★★ 5/5

Trustpilot

big thank you to Ben Jessington

Wanted to say big thank you to Ben Jessington - Finance Director. He has great team and he went beyond to secure me apartment in Altura 50 development. If you want exceptional service I recommend this agency

Iliya · 17 July 2026

★★★★★ 5/5

Trustpilot

Ioana assisted with last-minute gas…

Ioana assisted with last-minute gas safety remedial works. She saved a tenancy and helped everyone else out massively. Ioana is an asset to the property management team and I hope to work with her more often.

Steven · 22 July 2026

★★★★★ 4/5

Trustpilot

Vanessa Newman-Wright was our Property…

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Abhishek · 14 April 2026

★★★★★ 1/5

Trustpilot

By far the worst agency for tenants and landlords

Horrible, horrible, horrible experience with Chestertons Fulham lettings and property management. Multiple issues with the property left unresolved, we finally decided to cut our losses and leave, didn’t receive any compensation for living in a property which had stains and leaks and other issues, instead we were charged an early vacating fee. Escalated to management and then senior management, no one cared. It’s been 3 years we are still scarred by our horrible experience with this company and would not recommend it to our worst enemy. Stay well clear if you value your sanity.

E · 10 August 2026

★★★★★ 5/5

Google

Just wanted to say a massive thank you for all your help, especially to Stephen. To go from start to completion in just a month is fantastic. Your service has been top-notch and being so responsive, even on a Sunday, made a huge difference. You made the whole process feel incredibly smooth. Really appreciate the hard work!

S · 16 February 2026

★★★★★ 5/5

Google

I had a great experience working with Max Connolley while looking for a rental property. I’d spoken to a few other agents beforehand, but Max was by far the most helpful and responsive. He understood what I was looking for, communicated clearly, and made the whole process smooth and straightforward. I’d highly recommend him.

Rohan · 16 February 2026

★★★★★ 5/5

Trustpilot

Professional and efficient.

Chestertons manage the property I have been renting for five years, and it’s been smooth sailing. Special mention to Rachel Hannam for dealing with a recent bit of yearly admin professionally and effectively.

Caroline · 17 July 2026

★★★★★ 5/5

Trustpilot

Extraordinary Emergency Response

It was an emergency and Carolyn and Carl were extraordinary helpful. They went the extra mile to solve it and they really got involved in the process with external parties.

Alejandro · 24 July 2026

★★★★★ 5/5

Trustpilot

Great service and property management

Chestertons property management have been great for over the last 5 years we have been with them. Communication is always professional and responsive. Special thanks to Ryan Briggs for all the hard work and attention to detail. Would highly recommend.

Nicholas · 19 April 2026

★★★★★ 5/5

Trustpilot

Barnes Office experience was 10/10

Thank you so much to Kevin at the Barnes office. We are now finally settled into our new home, and the whole process was made so much easier because of Kevin’s support, professionalism, and patience throughout.

Hanna · 7 May 2026

★★★★★ 5/5

Trustpilot

I would like to sincerely thank Lucy…

I would like to sincerely thank Lucy Lord for all her support from the very beginning of our move. She has been incredibly helpful in resolving any issues and always does her best to prevent any problems from arising.

Ekin · 2 April 2026