Chestertons Richmond reviews in Richmond upon Thames

★★★★★ 1/5

Trustpilot

Avoid at all costs

My experience with Chestertons was absolutely shocking. On the move in day I picked up the keys and arrived at the flat with two removalists and their truck full of my things and furniture, only to walk into a building site. Chestertons had over 2 months of time to supervise the renovation works (they also managed the flat and they had absolutely no issue taking 6 months of rent upfront), but they are incredibly incompetent and they simply couldn’t care less. Works kept going for 2 months past the start of the tenancy date. For 2 months I had nowhere to stay and nowhere to store my stuff and furniture. I had to arrange storage and extremely expensive short term accommodation, which to this day still hasn’t been refunded to me by Chestertons/the landlord.Even after I moved in, for 5 months I had no hot water, and no one cared to fix it. It was winter and I had no hot water to shower. Also, the team is probably the most incompetent, rude and arrogant I came across in my whole life. If one is unable to speak to people in a polite way and has no basic manners then perhaps they shouldn’t have a client facing role - or any role at all. This agency is a total joke.

V · 1 August 2023

★★★★★ 5/5

Trustpilot

We would just like to thank Olympia in…

We would just like to thank Olympia in property management for her ongoing support and extremely efficient attitude. Always on hand to answer any queries we have with properties, actions any repairs quickly and has fantastic job management prowess. Thanks again Olympia and look forward to continuing to work with you.

J · 27 January 2025

★★★★★ 5/5

Trustpilot

Highly Recommend

I have been a client of JP Homes for over 10 years. I cannot rate them highly enough. As a landlord there are many challenges along the way, and I have always relied on JP Homes at my most challenging moments. I wouldn’t hesitate to recommend them. Particular thanks to Zosia who I have dealt with closely over the years for my rentals. She epitomises everything you expect from someone in the sometimes complex profession of dealing with the delicate negotiations between tenant and landlord.

Fabienne · 26 July 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Chestertons, especially thanks to Risida and Prue

I rented with Chestertons for three years until the landlord decided to sell the property. Everything was managed by Chestertons rather than through the landlord and I had an excellent experience using Chestertons throughout my tenancy. I would love to commend Risida Geeganage who is the Property Manager. She is friendly, professional, very easy to deal with, has great communication and always responds quickly. Any queries or issues I had were immediately resolved. Thanks to Risida the renting process was very easy and stress free. Risida was also extremely kind and helpful after my tenancy ended and returning my initial deposit. I would also like to commend Prue Semba who helped me throughout my initial property search and has always been friendly, charismatic, professional and also goes above and beyond for her clients. Thank you Chestertons for the last three years. I would highly recommend using Chestertons in the future.

Mylynn · 28 February 2025

★★★★★ 4/5

Trustpilot

Isaiah Samuels- Property Manager

Isaiah Samuels- Despite joining well into our tenancy, Isaiah was extremely proactive in trying to resolve our issues and give his best efforts in all our interactions. We had several issues with the landlord and previous property managers who were unable to get approval to carry out repair works. Isaiah swiftly carried this out shortly after joining and made the rest of our tenancy smooth! As tenants, this is what we look for in agencies rather than those who only protect landlord interests. Thanks a lot Isaiah.

Swasti · 25 February 2025

★★★★★ 5/5

Trustpilot

Work with Aiste at Chestersons!

Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!

Shelly · 5 July 2023

★★★★★ 5/5

Trustpilot

Highly impressive and dedicated team of professionals

I have been impressed with the service of Stephen and his team right from our first interaction in approx 2009 when I was looking for a new property manager. I didn't chose Chestertons then due to their management fees being higher than the company I chose at the time.Stephen stayed in touch every year religously to see if I needed to review my property management. Eventually in approx 2019 that time came, and I went changed over to Chestertons. Their knowledge, efficiency, communication, and professionalism far surpasses any other company I've worked with in my 20+ years of property investment.The team are highly responsive in dealing with any issues, keep me informed, and I can honestly say, do a terrific job of managing my property.Even if the fees are a little bit higher, it's worth every penny. It goes without saying you get what you pay for.Monica Parvin

Monica · 5 July 2023

★★★★★ 5/5

Trustpilot

A very satisfied customer

Chestertons were the most proactive of the 4 local estate agents we used to rent our flat and their energy and advice ensured we had a very successful outcome. Rosie was outstanding managing the process and keeping things on track. A huge thank you to Rosie and the team.

Joss · 4 February 2025

★★★★★ 5/5

Trustpilot

Timely & efficient support from Ioana

Customer service over the phone is always super responsive & helpful! Our washing machine broke & tripped the fuse and Ioana supported with practical advice on how to get the lights back on, arranged for an emergency electrician as well as a replacement washing machine in just a few days.

Rosie · 15 May 2026

★★★★★ 5/5

Trustpilot

AMAZING TEAM!

The selection of properties at Chestertons is abundant and certainly you shall find what you are searching for, but most importantly the team working at chesterons is incredible! Between Rosie, Abbi and Tom, they worked their magic and were able to move us into our place meeting all our requirements and more in record time!Thank you Rosie, Abbi and Tom, you truly made our experience impeccable!!! All the best to you all and the Chestertons team.Tareq

Tariq · 3 October 2023

★★★★★ 5/5

Google

I want to say thank you for helping me to find my new home. I felt looked after throughout the whole process. I always got my questions answered promptly. I would recommend them. Special thank to Emily who has been very kind and helpful.

Viktória · 4 April 2025

★★★★★ 5/5

Trustpilot

Amanda Goodman…

Rarely write reviews but my recent experience with Amanda Goodman compelled me to. Amanda is able to wear many hats, and is an expert when it comes to managing the relationship between the tenant and the landlord. Aside from immense property experience, she uses empathy and genuinely cares about the customer experience and getting it right. She always follows up diligently and executes on everything she says she will. This is why a recent tenancy renewal went through - because of Amanda and how she handled many moving parts.

Andrew · 8 June 2023

★★★★★ 5/5

Google

Lovely overall experience Isabella was a big help!!

Alana · 16 March 2026

★★★★★ 5/5

Google

Really good experience with Chesterton - Emily was proactive and answered any questions I had! She was helpful through the whole process - thank you so much Emily!

Jade · 15 September 2025

★★★★★ 5/5

Trustpilot

Exceptional experience when it came to finding tenants !

I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry

Consumer · 24 May 2023

★★★★★ 5/5

Trustpilot

I rented a flat near UCL through…

I rented a flat near UCL through Chestertons. I still remember Georgina phoned and convinced me to view the flat. Thanks to Georgina for persuading me. The property manager Catherine is a nice lady. She responses to the emails very promptly and I feel very comfortable speaking to her. I enjoyed my stay at the flat and would choose Chestertons again.

P · 26 June 2024

★★★★★ 4/5

Trustpilot

As a landlord

As a landlord, this is my second consecutive tenancy via Chestertons. I deal with Gary Noone, Director Lettings in their Battersea office. It’s always a pleasure dealing with Gary and his team. They’re all efficient and supportive, and understanding of client needs. In particular, I’m always delighted to do business with Gary. I’m unsure if this is how Chestertons operates in all their offices, however, I’ve had a very good experience of dealing with Gary and his team.

Ms · 8 June 2023

★★★★★ 5/5

Trustpilot

Jasmine is an amazing property manager

Jasmine is an amazing property manager, always super helpful and reliable

Ugochukwu · 12 February 2026

★★★★★ 5/5

Trustpilot

Katherine ma

"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."

LULU · 31 August 2024

★★★★★ 5/5

Trustpilot

One of the good ones

Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks

Chris · 4 April 2023

★★★★★ 5/5

Trustpilot

High standard of service, and excellent communication

My property manager Matthew Blackmore has been excellent to work with. He takes initiative to sort things out before coming to me, and is explanations, resolutions and communications are all of a very high standard.Every dealing with Matthew, my previous property manager Anna, and the rest of the team have all been of a high standard over the last 4 years of working with them. Keep up the great work guys.

Monica · 30 November 2023

★★★★★ 5/5

Trustpilot

Excellent experience in buying a house with estate agent Louis Nafzger from Old Brompton Road branch

Louis Nafzger from the 44-48 Old Brompton Road branch was outstanding in helping me complete on a house I have just bought today! Louis was very attentive, neccessarily so since we had an ambitious completion date of around one month after our offer was accepted after a wee bidding war! This date was achieved largely because Louis was brilliant at communicating progress between the sellers and us on pretty much a daily basis. Thankyou Louis! You made a potentially difficult and stressful process so much smoother and easier! Chestertons are lucky to have you as a member of their staff! It also says alot for this branch and the real effectiveness and excellence of his managers in their ability to support Louis so he could excell in his role!

Frankie · 29 March 2023

★★★★★ 5/5

Trustpilot

Happy with the property

I contacted them at the beginning of this September, about the property. They contacted me and set an appointment for a quick look. Things were proceeding in a professional, precise and experienced manner. Mr. Martin was very cooperative and easy to negotiate with. He responded to all my inquiries and given me great advice and tips .I am now in the same property that I spoke about. Thank you to all the staff.

Ali · 10 October 2023

★★★★★ 1/5

Trustpilot

If I could give minus 100 stars I would…

If I could give minus 100 stars I would . Chestertons Richmond together with their property management colleagues and landlord made our life a living nightmare throughout a tenancy of almost 18 months which I was forced to end . Despite Renting a premium property with a very high rent I had continuous problems with the property culminating with almost 2 months of leaking from the en-suite shower to a downstairs room which was literally left without being repaired . My 79 year old mother who had use of the shower had to go to the top floor to shower leaving her out of breath due to being asthmatic. I have been bullied and lied to by both Chestertons and the landlord who has been absolutely negligent and mean spirited throughout . From the first day we moved into the house we had problems with the plumbing and electrics . From blocked WC’s, leaking windows, short circuits , the fuse box needing to be changed . Dryer and washing machine that didn’t work which had to be replaced leaving us to have our laundry done externally . House was not professionally cleaned . There was urine on one of the toilet seats . Gravel on kitchen floor . The oven smoked upon first use . The carbon monoxide alarms were all without batteries and not checked . Lights in the bathroom had to be disconnected permanently due to being hazardous . Months to fix a curtain rail which was hanging on two 2 tiny screws which would have been fatal if fallen as advised by the person who finally came to fix them months later . Months to fix lights in master bedroom which were short circuiting. No insulation throughout the whole house leaving my family and I frozen despite having the heating on . Master shower dripping for months before attempting a cheap fix which resulted in the continuous leaking into a downstairs room leaving puddles . Chestertons and the landlord left the leaking ceiling without any attempt to fix it forcing me to look for alternative accommodation. Initially Refusing to return the rent for March (paid in advance ) just to be difficult. The landlord not responding to any correspondence for weeks forcing me to pay for 2 properties at the same time for her to only return and agree the end of tenancy I had originally requested . Landlord Agreeing to return the deposit and one months rent in full . 🤦🏻‍♀️, but first had the the audacity to ask for evidence of professional clean after the person to whom I handed over the keys said they house was immaculate. After providing the requested invoice for professional cleaning they made another excuse implying the property was not clean . More lies and manipulation of the truth . Forcing me to instruct lawyers which they blatantly ignored with responses being from the person who books plumbers. The final nail in the coffin being the present time , almost one month after I handed the keys back to them they are feeling so entitled that I am being blackmailed with regards to returning the deposit and rent which they originally agreed to return . The blackmail being putting a condition on returning monies that are legally and rightfully mine :- Email from Chestertons :- ‘Good afternoon I am writing in response to your query below, we are just in the process of confirming with the landlord that the deposit monies will be returned in full to the tenant and also the overpaid rent for the period 01/03-29/03. Once we have this in place we can confirm that the offer that has been made is in full and final settlement of the claim. The landlord will be agreeing to this on the basis that this brings this matter to a close and she will not be willing to enter into any further discussions relating to this. Kind regards’ Using my deposit and one months rent towards settlement of the claim I have made against them for negligence and emotional distress during the 18 months where my family and I did not have the chance to live in the rental property in peace and without disturbance as we were legally entitled to . I must not forget the pigeon infestation to the side of the house the landlord refused to deal with unless I paid half the costs . Something that was not my responsibility and once again we were not able to use the side of the house nor open upstairs window due to the mounds of pigeon excretions everywhere with the pigeons nesting inside the outside wall of the house . The dilapidated garden shed was also full of black bags of rubbish rendering the floor mouldy . Short circuit set off by the light switch in the room with leaking ceiling again on the day I handed over the keys leaving front of house in darkness . I am absolutely dismayed and disgusted as to how on earth can you Chestertons resort to such dirty tactics and allow a landlord to be so brutally negligent yet still consider yourselves to be without any responsibility ?!!

LS · 22 March 2023