Chestertons Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

James Smith was a fantastic property…

James Smith was a fantastic property manager for our rental over a period of 3 years- very responsive and helpful with whatever query or issue we had throughout. We were extremely impressed with his service- he was by a long way the most proactive and helpful property manager we've had.

Eilidh · 11 October 2024

★★★★★ 5/5

Trustpilot

Francesca in the renewals team is a star

Francesca in the renewals team was fantastic. I had a shocking experience with the Chestertons letting team who gave me false information multiple times causing a lot of stress - Francesca then saved the day! Thanks again Francesca, and special mention to Lily who sorted all the paperwork with no delays.

T · 22 October 2025

★★★★★ 5/5

Trustpilot

Exceptional service- Carmen Vigneron

It was a seamless transition to a new home having had to move on short notice. Carmen Vigneron made this transition was effortless and always ensured we were contacted if documents needed uploading, met our moving in deadline and was attentive to our needs. She was always swift and is an asset to your company.

Jasmesh · 17 July 2024

★★★★★ 5/5

Trustpilot

Thank for Katheeine Ma

I would like to extend my heartfelt thanks to Katherine Ma for her invaluable assistance in locating my dream home. Her service throughout the entire process was exceptionally warm, patient, and attentive, as she listened carefully to my requirements and made every effort to fulfill them. I truly appreciate her dedication and hard work！

Wang · 1 August 2024

★★★★★ 5/5

Trustpilot

Synika has been absolutely incredible!

Working with Synika at Chestertons has been a real delight! Synika's been an absolute gem throughout my renting journey, making everything feel like a breeze. She's always kept in touch, making sure I was up to speed with everything. Whenever any issues or problems popped up, Synika was right there, ready to help. Thanks for being such a star!

Danielle · 2 May 2024

★★★★★ 5/5

Trustpilot

Olympia Grigoropoulou from Property…

Olympia Grigoropoulou from Property Management was extremely helpful, kind and patient. I recently moved into a new flat that she managed and she promptly responded to all emails and requests. I would definitely recommend her as a property manager as she took all my concerns into account as a tenant.

Laila · 3 October 2024

★★★★★ 5/5

Trustpilot

Isabella at Chestertons in Fulham was…

Isabella at Chestertons in Fulham was fantastic as an agent to persevere in aiding us getting the property we wanted. Chestertons as a business was highly professional. Fantastic at communications and their portal really helped keep things on track right up to delivering the keys to the door.There is one small glitch for iphone user and Apple Macs in that it asks you for the postcode where you live/lived, which it then attempts to pre-fill your address. It was wrong on several occasions and could not overwrite but had to type blind as I could not see what I was writing as it was under a window with the incorrect addresses!

Graeme · 18 October 2022

★★★★★ 5/5

Google

I have use Chestertons Richmond rentals on multiple tenancies and have been really impressed with the service provided. Emily has worked tirelessly to find us great tenants and followed up with all the documentation in a timely manner to make the process smooth and easy for tenant and landlord alike.

Gary · 16 March 2026

★★★★★ 5/5

Google

Stephen Lowe made the whole experience positive, great communication, professional and responsive. Would highly recommend.

Sara · 24 November 2025

★★★★★ 5/5

Trustpilot

Excellent tenant experience with Sam

Had an excellent experience with Sam Phillips. After some maintenance issues including an emergency door repair, Sam was quick, efficient and reassuring. All of our correspondence was responded to with urgency, and everyone we spoke to was helpful/friendly. Would definitely go with Chestertons for future properties. Thanks Sam!

Becci · 29 October 2024

★★★★★ 5/5

Google

Molly has been amazing. We both sold and bought a house with her and she always goes above and beyond!

J · 1 October 2025

★★★★★ 5/5

Google

We sold our property through Chestertons Richmond. Their team and Molly, who was our point of contact, did a terrific job in getting us the best possible deal. Molly managed the process for us and navigated between us and the buyers in an effective and professional manner. Highly recommend!

Jeroen · 16 March 2026

★★★★★ 5/5

Google

We had a great experience with Emily at Chestertons, who helped us find both a new rental property and a short-term rental. She was incredibly proactive and went above and beyond to support us throughout the process. We spoke with a few agents, but Emily really stood out and we were so happy she found us our new home, highly recommended!

Fiona · 24 November 2025

★★★★★ 3/5

Trustpilot

Simon Klacansky from the Lettings…

Simon Klacansky from the Lettings Department was great with my property search, even after deciding not to rent in the capital he still checked in and made sure I am on the path to securing the correct property for me. Thank you.I would say on the other hand however, his attitude did change upon me not wanting to proceed/ make an offer on the property. This would’ve made sense if I had offered and then pulled out or signed an agreement but I guess it just shows what the mask hides in the industry and I guess in this case, the mask dropped. It does make me sceptical to work with Chestertons again.

Luis · 18 October 2024

★★★★★ 5/5

Trustpilot

5 star service

5 star service - Lucky us for finding a property through Chesterton’s. Landlords listen up - as tenants this agent,Alex Wasey was professional and caring -he stands out from the crowd. He communicated with us to ensure all the process was completed smoothly and nothing seemed to much trouble.Michelle Fogley was on hand to sort any issues, she was calm and made sure all paperwork was sorted.What can I say .. if all agency’s were like this the rental market would improve for tenants and landlords alike.

Vicky · 31 August 2022

★★★★★ 5/5

Trustpilot

Excellent service and Thank you

Chestertons has been looking after our family property for over a decade, particularly Mark Kardos who has been my regular contact. He has provided us with exceptional service and no request has been too tedious or irrelevant. I would therefore like to take this opportunity to especially thank him for all his efforts over the years. Long may this diligent service continue. Thank you and best wishes.

MR · 10 October 2023

★★★★★ 5/5

Trustpilot

Helpful and Professional Agents

We recently rented our flat in Clapham through the Chestertons Battersea branch once again. We have been with them for past 11 years. They were very professional and were able to advise us through the rental process. Both Gary and Josh were very helpful. We were able to talk with them with alll issues relating to the tenancy and we found them both excellent at their job. We are extremely happy with the service that we have received this time again

Hasmukh · 24 August 2022

★★★★★ 5/5

Trustpilot

Chestertons are the best

I recently contacted Chesterton’s with an enquiry into some properties and had the fortune to be dealt with by a young Lady called Millie. Millie went above and beyond in the quest to help with my enquiries and helped clarify to me, that I had made the right decision to go to Chestertons as my estate agent on this occasion and will most definitely now in the future. Millie offered a first class service and made the whole experience second to none. There was nothing she didn’t know or couldn’t help with. After previous history with diabolical experiences with other estate agents, this restored my faith. Thank you Millie. Every estate agent needs a Millie.

Miss · 21 August 2022

★★★★★ 5/5

Google

Fantastic agent who put up with lots of stress (from me) buying a property from them. Got keys recently and Molly was fantastic from start to finish

Jacob · 12 July 2025

★★★★★ 5/5

Trustpilot

Excellent experience

Hi Josh and the team, I just wanted to thank you all for a wonderful job you have done from start to finish. Our consultant Sadia mentioned that Josh very much stood out amongst so many Agents and was prepared to take an extra mile. I can only second that and thank the whole team for being so organised throughout the process and for delivering the property to the required standard. Thank you very much!Raimonda Goode4 Corners Relocation

Raimonda · 26 October 2022

★★★★★ 5/5

Trustpilot

Excellent service -to be recommended

I have used Chesterton's in Richmond before and as ever, they did an excellent job in finding me exactly what I was looking for. Lucas was excellent, courteous and listened to exactly what my requirements were. Communication was clear and regular and all in all the whole process was , once again, smooth and stress free.I would thoroughly recommend Lucas and Chesterton's in Richmond .

Peggy · 14 November 2023

★★★★★ 5/5

Trustpilot

I have just had an offer accepted for a…

I have just had an offer accepted for a new place and had a brilliant experience from start to finish. Jack Burnett was very helpful in setting up a viewing, showing us round and answering our questions. Tamara Price couldn’t have been more helpful in helping us through the offer process and afterwards - she really went the extra mile. Thank you very much to both of you!

OM · 31 August 2023

★★★★★ 5/5

Trustpilot

Efficient and helpful

Tamara Price at Chestertons South West lettings was incredibly helpful during the whole process. Despite the initial flat we were interested in going to another renter, she contacted me soon after with a similar flat in the same location. Everything was done very efficiently and Tamara was approachable and provided quick responses to any questions we had, giving us a piece of mind during the stressful ordeal of moving property! She was also understanding of my delay in getting references due to company policies, and gave guidance when needed. Thank you Tamara, we're very happy with our flat.

Hamish · 20 July 2022

★★★★★ 5/5

Trustpilot

Great service. Highly recommended

We were very happy that we entrusted Chestertons with selling our home. Ian and his team provided the expert market knowledge, depth of experience, and very skilled guidance during the negotiation that we needed to get a great result. I can highly recommend them for their service and professionalism!

Mike · 8 September 2024