Chestertons Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

I have used Chestertons for renting our flats in Fulham

I have used Chestertons for our properties for many years now and always find them incredibly professional. They do that by adhering rigidly to regulations which protect both the landlord and the tenant and this means it all runs very smoothly during the rental period. A special thanks to Sarah Norton who deals with almost impossible time schedules and makes it all come together on time as well as Emma and Rufus for marketing the properties so effectively.

Mrs · 2 September 2022

★★★★★ 5/5

Google

Excellent tenacity to get a sale and then consistent support to get to a timely completion. Regular weekly feedback on top of specific viewing feedback. Excellent service

Helen · 10 August 2026

★★★★★ 5/5

Google

Saskia just finished helping us move here in Richmond, she was awesome! So responsive and rushed to get all my questions answered. Thank you, Saskia, appreciate you so much!

Sadie · 10 August 2026

★★★★★ 5/5

Trustpilot

Chesterton manages my property for 4 years

This company manages my property for 4 years by now and they are very attentive and efficient . We have experienced some problems with various tenants and they could always find solutions. One of their staff Xiaoyi Fan has been very helpful and I would give her a 5 star !

Xudong · 23 July 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with Chestertons…

Fantastic experience with Chestertons from start to finish! Kai Collins couldn’t have been more helpful in my purchase of a property in Shad Thames. He has been extremely responsive at all times and nothing is too much trouble - he has contacted all parties and representatives proactively throughout the sale process, obtaining information and helping to achieve a prompt exchange of contracts. He is very knowledgeable about the area and the property, and made what can be a stressful process very straightforward. Thanks to Kai, manager Neil, and all the team at Chestertons for an excellent buying experience - highly recommended!

Louise · 17 May 2022

★★★★★ 5/5

Google

Stephen has been incredibly professional, patient and friendly throughout the entire buying process. Being abroad at the time, I was concerned about managing everything from afar, but Stephen kept me consistently updated and went above and beyond to keep the sale on track. His proactive approach truly made a difference. I would highly recommend the team at Chestertons and would not hesitate to work with them again in the future.

Yangzi · 4 February 2025

★★★★★ 5/5

Trustpilot

Dawn at Chestertons (Belgravia)

Dawn was absolutely fantastic to work with whilst sourcing our new home in Belgravia. We were only in town for a brief period, and Dawn was able to show us a number of properties in a short period of time, and help us secure our ideal home. She was flexible, professional, and had fantastic insights in to various neighborhoods and properties that proved vital to our final decision. Thank you!

Lindsay · 15 May 2023

★★★★★ 4/5

Trustpilot

Fergus Edwards - Thanks for such fantastic service!

To whom it may concernI just wanted to write in and say what a fantastic service and experience Fergus Edwards gave us during viewings over the last week. Fergus showed us three properties on different dates including a repeat viewing.We made an offer on one of the properties but the offer was not successful as there were five other offers. However we have now secured a property and I give all the credit to Fegus. The information Fergus gave us and careful attention paid to our situation and list of objectives meant that we found the exact location we wanted.We met 5 agents from different agencies over the course of a week and Fergus was head and shoulders above everyone we met. All the agents were professional and efficient - however Fergus had other qualities on top of this. Fergus is unflappable! In the endless and testing process of viewing, matching requirements to vacant properties, and managing disappointment in what seems to be a white hot market in the Fulham area at the moment Fergus had boundless enthusiasm and patience.My son is now moving to Fulham and we will be frequent visitors and in the medium term will considering moving there ourselves. Fergus will be out first port of call in any future property transaction in the area! We ended our property hunt feeling that we had made a friend in Fergus and that is testament to the great people skills that he has and genuine interest that he shows in the individual situation of a viewer.Thanks to Chestertons also for having such great Staff!Corin Willis6 Stockbrige Close WV6 8BU

Corin · 29 April 2022

★★★★★ 5/5

Trustpilot

Olivia (agent) is wonderful and professional! Thank you!!

Olivia is wonderful and professional! Writing this review after almost 1 year ago when she found a great place for us, we were interested in few of them and she understood our needs and first of all showed us the one she knew we will love more, and we took it and it's been great :) She's been great and made it very easy and comfortable, and all went smooth. It was really great pleasure to deal with Olvia! Thank you so much! We are glad

Jenny · 29 April 2022

★★★★★ 4/5

Trustpilot

Positive Experience Overall

Our experience with Chesterton's was good for the most part. Viewing the rental property was seamless and Melissa is extremely personable. We had an issue with the online system in that I should have been listed as the primary tenant due to a corporate relocation but my husband was listed as the primary, which created confusion in setting up our online accounts. Also, we were under agreement to let the property two months ahead of move-in, and there were last-minute repairs that required us to move in while they were still working on the property. We managed to work around the repairmen and Melissa was great about working with the landlord to have us move in at the same time as planned without a delay. In all, our experience was positive!

Kate · 27 April 2022

★★★★★ 5/5

Trustpilot

I’ve been looking for a flat for a…

I’ve been looking for a flat for a while now and Louis was amazing during this process. He has been patient and has an amazing attitude when I’m asking questions. It is obvious he is very knowledgeable and confident in the information he provides when answering questions. I would recommend to anyone if you’re looking for a property Louis is the person to go too!!

Emi · 26 September 2023

★★★★★ 5/5

Trustpilot

Thank you to Shannon Kearns

Hi, We worked with Shannon Kearns, from Chestertons in the St. John's Wood officeWe want to thank her genuine interest and care for our wishes and needs during our journey to find a flat. We were this close and felt and still feel gutted we were not able to find and go all the way till contract sign off with Shannon. She was truly professional and knowledgable, helpful and eager to get us the right place. Many thanks for all her tireless search.Kind regards,John & Maria

John · 25 April 2022

★★★★★ 5/5

Trustpilot

Abbie was incredibly helpful from…

Abbie was incredibly helpful from initial enquiry through to securing our property. She provided a friendly approach and was happy to answer any questions we had, doing so at great speed. Abbie rapidly facilitated our offer and turned around an agreement within 4 hours. Abbie was happy to go above and beyond to provide exceptional customer service, often responding to our queries out of hours. I would not hesitate to recommend Abbie to anyone and I am sure she is a huge asset to the Chestertons team, they are lucky to have her!

Rory · 7 April 2022

★★★★★ 5/5

Google

Dawn and Stephen and the team have successfully sold my flat in Richmond and were great and keeping up the momentum with all parties involved. I’d be happy to recommend them to anyone looking to sell.

Matt · 20 February 2025

★★★★★ 1/5

Trustpilot

Terrible experience …

We had a terrible experience with Chestertons. From the beginning, our lettings agent Arsida was unprofessional and extremely difficult to get in touch with. Arsida would never pick up the phone when called and would not call us back when we requested. Arsida’s primary manner of communication was texting. Sometimes, we would get a text that just said “hey”, or “how are you” and nothing after. Other times we would get a text about her calling us later but she would never actually call us. This has been especially frustrating when asking for a list of furniture (twice), such that we could negotiate what to remove (our request was ignored both times). Also, when promising to put things in an email, that promise was never fulfilled. Serious deficiencies in communications aside, the worst part of our experience has been the dishonesty. Long story short, after Arsida simply refused to send us a list of furniture in the flat, we made a verbal agreement on the phone with her that only three pieces would remain, and others (including an extremely weathered sofa) would be removed. Come moving day, all furniture was there. Upon enquiring about the mistake, she sent an email saying how she “made it very clear from the beginning that the property is furnished”. We do not know if the reason she lied was incompetence or gamesmanship, as we naturally have no access to her communications with the landlord.We believe Arsida had no intentions of rectifying our issue when we informed her. Arsida promised to contact the landlord and we haven’t heard anything for nearly a month. Hence, we have had to take matters into our own hands and paid for removals. Our guess is that Arsida was quite simply waiting for this to become somebody else’s problem (most probably ours).Please consider significant additional costs, poor communication and duplicity when dealing with Chestertons.

Gábor · 3 April 2022

★★★★★ 5/5

Trustpilot

Louis Vasili

I had been in search of a flat for almost 1 month, meeting and talking with many agencies and agents. After contacting Chestertons and meeting Louis I really felt as I was listened and my concerns/requests were thoroughly cared for. We were able to find a place in less then 2 weeks that was over and above my expectations. The process was smooth and Louis was there to make sure of it every step of the way.He is an amazing agent with strong professionalism, and a wonderful individual who goes the extra-mile where it makes all the difference!

Daniel · 31 March 2022

★★★★★ 5/5

Trustpilot

Good service

I decided to rent the place and paid the holding deposit before I was even in the UK. It is a really good flat to live in. I was rushing to find a place before my arrival to the UK, I was able to view the house remotely thanks to Cecilia. I also got to view the house in person with Cecilia before I committed to rent. Really a good place to live in, close to all the outdoor & indoor supermarket and convenient stores.

Meng-Ching · 25 March 2022

★★★★★ 5/5

Trustpilot

Conor Bunn - Great Experience

Conor Bunn is the best agent I’ve dealt with in my house search. We’ve been speaking for over a year now and he’s been very patient with my precise preferences and brought some great properties in front of me. Top guy and genuinely a pleasure to deal with!

Jack · 23 August 2024

★★★★★ 5/5

Trustpilot

Excellent service by Tushar and Ed!

Absolutely wonderful service by Tushar and Ed. They were able to accommodate me last minute for a same day viewing for which I was able to make an offer and move in all within less than a week! Tushar is super kind and very quick in communication! It’s rare to find attentive agents who go above and beyond to help ensure an easy and comfortable transition into a home and Tushar did just that! Thank you Tushar and Ed!

Sabrina · 10 May 2022

★★★★★ 5/5

Trustpilot

Excellent Real Estate Agent

I recently had the pleasure working with Betsy Slawson from Chestertons. From the beginning to finish her professionalism, dedication was truly exceptional.Thanks to Betsy hardworking and expertise.I’m incredibly grateful for her assistance and would not hesitate to recommend her to anyone.

Tie · 5 December 2024

★★★★★ 1/5

Google

This company constantly spams local residents with junk mail such as this. Would never use them purely for that reason. UPDATED Interesting response. It’s not like the company doesn’t know that they do this to local residents who have not consented to their junk mail.

Martin · 19 March 2026

★★★★★ 5/5

Google

Dawn Platt is a true property professional: economically savvy and very good at transaction management, she runs a team of property professionals that any buyer or seller in Richmond Upon Thames would be well advised to take note of. Can't recommend her highly enough. Best wishes, George , Richmond Hill.

George · 14 July 2024

★★★★★ 5/5

Trustpilot

Prompt, Truthful and with a Level of Care

I worked with Nishaad at the Pimlico office finding an apartment and it was a great experience. He was always three steps ahead and communicated with multiple parties to get the answers before I even had to raise the questions. He has always been prompt about my requests big or small, let alone I signed my apartment over Christmas and New Years. I found myself never have to bring up the same concerns twice since they are either resolved quickly or he was actively working on them / remembered them. I'd highly recommend.

Winnie · 19 February 2022

★★★★★ 5/5

Trustpilot

Great Service from Connor Bunn

We recently worked with Connor Bunn, as our estate agent, and were very pleased with his service. He was professional, attentive, and easy to communicate with throughout the process. We found the perfect home, and we would recommend Connor to anyone looking for a reliable estate agent.

Consumer · 29 August 2024