Trusted Agent profile · Richmond upon Thames
★★★★★
2,414 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,414 reviews on two platforms, including 251 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotPositive experience overall
Positive experience overall. We worked with Archie as our agent and couldn’t have been happier. He helped us out with every inquiry we had and made sure we were taken care of. Couldn’t recommend more!
Hi Davi, hope you're well and thank you for providing this feedback for Archie! It's great to hear he was able to assist your with your recent query. Should you need any further help, please do get in touch. Best wishes!
5/5
TrustpilotGreat service from Michell
I've been with Chestertons for 15 years. They manage two properties for me. Overall they've been consistently reliable, professional and supportive. I have had many property managers over the years, but my current one, Michell Vasquez, has been particularly attentive, helpful and always executes actions on time. Good to have someone you can rely upon.
Hi Robert, thank you for being a long-term landlord with us. We appreciate the feedback and will be sure to pass your compliments on to Michell and the team. Best wishes!
5/5
TrustpilotContract Renewal
Sharntell was being helpful with our contract renewal.
Hi Antoni, we're happy to hear that Sharntell assisted you with your contract renewal. If you need anything else, please do let us know.
5/5
TrustpilotGreat Experience with My First Rental!
Great Experience with My First Rental!My experience has been great from the very beginning, with Mia showing me the house, to the closing process, and continuing with Shakil providing support for repairs and answering my questions after the rental was finalized.I can say that renting the place as a foreigner and having their support was extremely important to me.
Hi Elton, thank you for sharing your experience with us. We're thrilled to hear that you found your first rental through us and Shakil has been on hand for any repairs or queries you've had. Please let us know if you need anything else. Best wishes!
1/5
TrustpilotUnprofessional and unable to deliver on their service
I appointed Chestertons on a joint agency term for the marketing of my property. Despite all the promises and statements claiming to be the best local agent 'by a country mile', they simply failed to deliver across the board.Compared with the other agent, Chestertons provided poor communication and I had to chase them for any updates. They failed to adhere to proper access procedure when conducting viewings. Upon termination of their contract their sales director acted in an extremely unprofessional manner, leaving yet another sour taste to the whole experience. In contrast, the other agent conducted themselves professionally and produced three offers of which one progressed to conveyancing.So based on my experience dealing with them, I cannot find a single reason why I would recommend them in any way.
Hi there,Thank you for taking the time to leave a review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter accordingly.
1/5
TrustpilotDreadful service at the end of a…
Dreadful service at the end of a tenancy when a refund was due from the estate agent and they dragged their heels for weeks, issue is still ongoing.
We’re sorry to hear about your experience, Patrick. Your feedback is important to us, and we understand your frustration regarding the refund process. We're committed to resolving this issue and improving our service. Thank you for bringing this to our attention.
3/5
TrustpilotGood experience until contract stage
I've amended my original 5 stars which I left at the stage at which the rental had been verbally agreed. My old review (which I still stand by up to a point) said: "Lily at Chestertons helped us sort out our dream rental. She got all the paperwork sorted in a couple of days and was on hand to answer all our questions."However, as soon as we got to contract stage, customer service took a nosedive. The contract was amended 4 times and each time we had to sign a new version of about 20 pages, but when I asked for a countersigned contract a few days before our move-in date I was told this wasn't standard practice.Then, when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time, we were told that no one was sure where the keys were. This was 4 days after our tenancy had officially started. We were told to try the caretaker at a neighbouring apartment but no one was entirely sure. It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were, a fair amount of time spent calling around, and finally requesting that my friend go and collect the keys from the neighbour's caretaker, before we could get hold of the keys to our new rental.So would I still recommend Chestertons? Only up until the point at which the rental is agreed, don't expect much after that.
Hi Steff,We're so glad to hear that Lily was able to support you in finding your dream rental! Thank you for taking the time to leave this lovely review, we wish you all the best in your new home.
5/5
TrustpilotJust rented out a property recently
Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.
Hi Annabel, thanks for taking the time to leave a review for Carmen, she'll be delighted to see this. Please do get in touch if you need anything else.
4/5
TrustpilotOur experience
Throughout of time renting a property in Richmond, Amanda Goodman from Chestertons has been extremely helpful and assisted us in navigating some tricky administrative changes to out tenancy. She was always so open to providing us with what we needed with kindness, which makes all the difference.
Hi Jasmeen, thank you for the great review. We are glad Amanda has been kind and helpful. Best Wishes.
5/5
TrustpilotChesterton agency / Madi Doe
The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.
Thank you for the five star review, we are so pleased Madi was able to help!
5/5
TrustpilotAgreed tenancy let
Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.
Thank you for your review Paul, Niema will be delighted to hear this!
5/5
TrustpilotShort Term Rental
Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.
Thank you for your feedback Kelly, we're happy to hear your short-term stay was an enjoyable one. Wishing you all the best for the future!
5/5
TrustpilotMoving from the USA to the UK
We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.
Hi Scott,Thank you for taking the time to leave this great review. We're so pleased to hear that Shannon was able to offer such a high standard of assistance in finding you a flat in London. We hope that you have found the perfect place, and look forward to hearing from you again.
5/5
TrustpilotDawn at Chestertons was brilliant
Dawn at Chestertons was brilliant! She made the stressful task of finding a new flat and negotiating conditions stress free. She was super proactive in finding solutions and making my life a lot easier as a new tenant. Thank you Dawn!
Thank you for taking the time to review your experience - so glad to hear how wonderful Dawn was!
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
1/5
TrustpilotI have been consistently misled by the…
I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.
Hi David,We're very sorry to hear about your negative experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotColette O’Sullivan
My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.
Hi Janet, we're really happy to hear you found Colette supportive throughout the process. Wishing you all the best!
5/5
GoogleHave recently rented a property through Chestertons in the Mortlake area. Our adviser Tushar has been brilliant, he arranged for us to see a new property very quickly after it became available an provided us with great advice to help us secure it. Has been supportive through all paperwork, responding quickly and helpfully to question. The process has been stress free. Very grateful, thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
GoogleWe recently bought a house in East Sheen and had a great experience with Chestertons. Henry and Amy were progressional, engaged and very responsive throughout the whole process and made buying a house as easy as it could have been. Henry and Amy were also very knowledgable about the local area and were focussed on making sure the home was right for us as a family, something we have found lacking when dealing with other estate agents. Overall a very enjoyable experience, especially in difficult circumstances due to Covid. We won’t hesitate to use Chestertons in the future when we look to move again.PositiveProfessionalism
5/5
GoogleI have just sold my flat in Mortlake through Chestertons East Sheen office. The manager Matthew Genders valued my flat and made a good first impression with his knowledge and confidence in the local SW14 market. Once I instructed Chestertons, Henry Maloney carried out viewings and was always prompt with feedback. Henry presented acceptable offers within the first couple of weeks of marketing, he regularly updated me with progress and with his proactive approach we exchanged contracts quickly. The service from Henry and Matthew was exceptional and I would thoroughly recommend them.
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