Chase Buchanan, Twickenham Sales and Lettings Richmond upon Thames reviews

★★★★★ 5/5

Trustpilot

Amazing!

Purchased a flat through this estate agent, mainly dealing with Kris and Adele from Hampton branch. They were super helpful throughout the difficult process. They chased up my solicitors many times on my behalf. They were patient and very quick to reply. Kris answered several questions I had even if they dont come under his remit.

TT · 1 November 2024

★★★★★ 5/5

Google

Very professional... communication is just outstanding, I've experienced fabulous service and I would definitely come back again as I got treated like customer should be. With special thanks to Jack Spink, friendly, knowledgeable and especially very helpful gentleman.PositiveResponsiveness, Professionalism

Adrian · 13 November 2022

★★★★★ 5/5

Google

The whole team at Chase Buchanan (especially Chris) have been so on the ball throughout our process and have made our first move as a couple enjoyable and easy. I would definitely recommend them. Thank you all so much!

Joe · 13 November 2022

★★★★★ 5/5

Trustpilot

Audrey Sawyer reference for 23 Castle Road lettings.

Hello Chase Buchanan, Audrey.

David · 29 April 2026

★★★★★ 5/5

Trustpilot

Thank you Lorenc and the Chase Buchanan…

Thank you Lorenc and the Chase Buchanan Twickenham team for letting out my property. Their service is next to none.

Elton · 1 April 2024

★★★★★ 5/5

Trustpilot

Patient, assertive, effective and friendly team

The team worked very hard to get my exchange through. They dealt patiently and assertively with the multiple delays caused by external parties. They communicated frequently with me and all parties in the chain, including other estate agents and my solicitor, chasing issues up as promised. Friendly and professional at all times.

Ross · 23 December 2024

★★★★★ 1/5

Google

Don’t give them any personal details. They will spam you with calls and emails.

Frederick · 26 September 2026

★★★★★ 1/5

Trustpilot

Disappointing

My partner and I were looking to rent out a garden flat. We told Chase Buchanan from the get go we also had a small house cat.We booked a viewing which I only got a phone confirmation for. I had to call them myself an hour before the appointment (while I was already getting dressed up) for them to let me know it had actually been cancelled.I agreed to rebook the viewing as we really liked the property. One hour before the scheduled, confirmed viewing (again, while I was getting dressed up and ready to leave the house), I was called by one of the agents who told me the landlord did not accept pets.Why was it confirmed in the first place? God knows. In hindsight, after seeing all these reviews, I am glad I didn’t get to sign any contract with them and never will.

Andreea · 25 July 2021

★★★★★ 1/5

Trustpilot

Worst experience.

I have been dealing in property with various agents for over 20 years and this is by far my worst experience. Finally, after I gave written notice that I did not want to use Chase Buchanan's services they have gone ahead anyway and without my permission are now advertising my house online for a price that I haven't agreed to. I have repeatedly asked for all advertising to be removed but my requests have been repeatedly refused.

Sean · 23 March 2025

★★★★★ 4/5

Trustpilot

Renting with ChaseBuchnan was awesome

Process was smooth and easy. Specially for hunting properties, they do keep notify you for many options.

Mr · 22 May 2024

★★★★★ 5/5

Trustpilot

Chase Buchanan are team of friendly…

Chase Buchanan are team of friendly professionals. They were very informative and helpful throughout the process and helped me to secure perfect property at the great price. Especially Mr Roman, who supported me during the process, making sure that I am well informed along the way. With the great understanding of how busy professional life can get, he assisted me along the way, making all process swift.

NinaManda · 11 April 2024

★★★★★ 5/5

Google

Candace was an ideal person to help us look around the property we are currently purchasing as our first home! Highly recommend her help and services!

Emma · 13 November 2023

★★★★★ 5/5

Google

Myles was incredibly diligent in what became a complicated process. These complications were not the fault of Myles or CB and he spent a large amount of time trying to resolve them on our behalf. I cannot recommend Myles highly enough to buyers or sellers and continue to be grateful for the effort he put in.

Ian · 14 November 2018

★★★★★ 5/5

Trustpilot

I'm extremely happy with service…

I'm extremely happy with service provided by Lorenc helping me to find the perfect property.Many thanks to Lorenc and his team .

Rodolfo · 8 February 2024

★★★★★ 5/5

Google

Great experience with this agency. Emma was very professional and helped us throughout the whole process of finding the place we needed. After we have been renting in Twickenham for the past 6 years, this is the best experience we had with letting agents. Absolutely recommended.

Alessio · 13 November 2021

★★★★★ 5/5

Trustpilot

Candace has workee with with us for a…

Candace has workee with with us for a long time in trying to secure a property in the area we wanted to live. Despite failing with our first property she was able to help and find another property that would work for us, so we are really appreciatitive of her support and helping us on our journey :)

Mark · 11 September 2024

★★★★★ 1/5

Trustpilot

Really disappointed

Really disappointed. Right from the get go they were abrasive and neglectful. They only care about the sale, nothing else. There is zero customer care. I asked them numerous times to call me first if they had a potential viewing rather than emailing me. It took about 8 attempts to get this across. One of the sales team admitted to me that their standards had dropped. It seems there is no communication between the sales people, and after 2 weeks of the house being on the market they were hassling me to lower the price. Once we took it off the market they still booked viewings. After 2 weeks it was still live on the web and the sign is still up! It was a stressful and bad experience and because of that we’ve taken it off the market.

Fiona · 8 June 2021

★★★★★ 5/5

Google

Catherine was great at managing the sales process from start to finish. There was never any doubt during any stage in the sale! I will be recommending Catherine and her team to anyone in my area.PositiveResponsiveness, Professionalism

Jack · 13 November 2022

★★★★★ 5/5

Trustpilot

Great experience!

Thank you Roman for a smooth and enjoyable process. Pleasure to work with you, many thanks!

Jacob · 1 May 2024

★★★★★ 4/5

Trustpilot

Bungalow Success!

Chase Buchanan quickly found me a proceedable purchaser, which went through to completion promptly, without any significant issues. Thank you!

Andrew · 14 November 2025

★★★★★ 5/5

Trustpilot

New fencing at last! Thanks Bijou!

I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!

Mr · 12 November 2024

★★★★★ 5/5

Trustpilot

Molly Smith - A credit to Chase Buchanan

As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.

Sheila · 12 March 2024

★★★★★ 5/5

Trustpilot

Excellent service

Gemma was super helpful and quick at answering any of our questions. Would highly recommend.

Pelham · 7 April 2024

★★★★★ 5/5

Trustpilot

A simple request quickly handled

A simple request, friendly and quickly handled.

Philip · 6 October 2026