Trusted Agent profile · Richmond upon Thames
★★★★★
590 reviews across 2 platforms
4 York Street, Twickenham, TW1 3LD, Richmond upon Thames, TW1 3LD
Chase Buchanan, Twickenham Sales and Lettings's office in Richmond upon Thames, at 4 York Street, is rated 4.6 out of 5 across 590 reviews on two platforms, including 150 Google reviews rated 4.8.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotAlicia in the Hampton Hill office…
Alicia in the Hampton Hill office responded promptly and delivered a result according to my wishes.
Thank you for your wonderful feedback, Ashley! We're thrilled to hear that Alicia provided prompt and effective service. We always strive to meet our clients' needs and appreciate your recognition of our team's efforts. Looking forward to assisting you again!
1/5
TrustpilotAVOID Chase buchanan!!!!
Chase buchanan and campions are absolutely disgusting. I was a tenant in plymouth. They told me 6 weeks after I left the property that there was damage to the property (hmm funny that). Obviously incorrect. Also had to report faulty doors about 5 times. Small room had a faulty light. Mould on the wall and some moron couldn't even fix up a cabinet under the sink. Gas hob which had no spark button and they knew! Money grabbers.
Hi Aimeer, we're sorry to see you have left this rating. After looking into this further, we can see that you have already been in touch with a member of the Property Management team. If there is anything further you would like to discuss, please do not hesitate to let us know.
5/5
TrustpilotGreat Service!
Have just sold flat through the Isleworth Office. Great service from start to finish. The initial valuation from David gave me confidence in his team's ability and approach. Morgan persevered with viewings, keeping me updated on progress, answering queries in good time and keeping buyer engaged. His upbeat approach throughout the process helped hugely. Would highly recommend
Hi Scott, thank you for taking the time to write a great review and sharing your experience with Morgan. We are so glad he was upbeat and kept you updated. We appreciate the support and wish you all the best.
5/5
TrustpilotMe and my partner are in the process of…
Me and my partner are in the process of looking for a property to rent. Nathaniel has been nothing short of helpful and informative!
Hi Rio, thank you for sharing your experience with Nathaniel. We're thrilled to hear you found him helpful and informative during your property search. If you have any further questions, please don't hesitate to reach out.
5/5
TrustpilotI cannot recommend Adele highly enough
I cannot recommend Adele highly enough. Very personable and excellent communication throughout the whole process.
Hi Tamara, thank you for your kind words for Adele. We'll make sure to pass on your feedback to her. Best wishes!
5/5
TrustpilotWould 100% recommend Chase Buchanan.
George has been incredibly helpful and gone above and beyond to help my partner and I resolve a historic property matter.
Hi there, thank you for sharing your experience with George and the team. We're delighted to hear that he resolved a historic property matter for you. Should you need anything else, please do not hesitate to let us know. Wishing you all the best!
1/5
TrustpilotNEVER RENT WITH THEM AGAIN
Instead of give the deposit straight away at the end off tenancy,now after 1 week they are going to make us wait 3-5 days extra to get our deposit back ,wen they were asking for the deposit on the first place before we move in to the property.This is inaceptable to wait 2 weeks to get our deposit back wen the landlord was happy to give the deposit on the next day we left the property ,I never have to deal with this terrible management from a agency,I will understand 2-3 days but not 2 weeks.They completely showing how much they care about the money and don’t care about the tenant’s who at the end of the day are the ones they feed them.I will make sure if someone ask me for a good state agent don’t mention them.
Dear Mr. Norfleet, we sincerely appreciate your feedback and the time you took to bring your concerns to our attention. Your input is invaluable in helping us enhance our services.We understand the disappointment you experienced regarding the delay in processing your deposit return. Please rest assured that we are committed to handling all deposit returns with the utmost promptness. Our Regional Director will personally investigate the reasons behind the extended processing time for your deposit and take immediate steps to improve our procedures wherever possible.Thank you again for sharing your experience with us. We genuinely value your feedback and are dedicated to ensuring a smoother and more efficient process moving forward. Best regards.
5/5
TrustpilotAdele was always helpful and always…
Adele was always helpful and always kept me up to date with how things were progressing
Hi Matthew, thank you for your feedback. It's great to hear Adele kept you informed throughout the process. If you have any other questions, please do let us know.
5/5
TrustpilotIssues sorted Quickly!
We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.
Hi Matthew, thank you for taking the time to leave a great review. We are so glad Molly was able to resolve the issue so quickly. We are always here to help should you need anything further.
5/5
TrustpilotI’ve had a good experience working with…
I’ve had a good experience working with the company, particularly with Bijiou, the property manager. He was prompt in addressing all issues and emails in a professional manner.
Thank you, Nombasa! We're thrilled to hear about your positive experience and appreciate your kind words about Bijiou. Our team is dedicated to providing excellent service, and it's great to know we hit the mark. Looking forward to assisting you again!
5/5
GoogleWe had a great experience selling our house with Chase Buchanan. Myles was a breath of fresh air to deal with and ensured that everyone was focusing on the bigger picture at all times. He definitely made it less of a stressful experience for us! We wouldn’t hesitate to recommend them or use them again.
Hi Jessica, Many thanks for your great review for Myles. We are delighted that he made the experience easier for you and your recommendation is really appreciated. Kind regards, Chase Buchanan
5/5
Trustpilotnew tenant for our rental property in 24 hours!
Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!
Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!
5/5
TrustpilotVery professional
Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.
Hi Nitin, thank you for your feedback. It's lovely to hear Vanessa helped you throughout the process and got everything finalised for you. Should you need anything else, please feel free to reach out. Best wishes!
5/5
GoogleThank you to Chris Brookshaw and the rest of team at Chase Twickenham Sales. Chris was professional, supportive and helped us through the sale of a much loved home. A very stressful move was made easier by having a great agent.
Dear Dina, Thank you for this wonderful 5* review for Chris and the rest of the Twickenham team. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
TrustpilotChase Buchanan are an amazing agency…
Chase Buchanan are an amazing agency and also add that local touch. Thank you Ben for helping me find a property!
5/5
GoogleThanks so much to Catherine at Chase Buchanan York Street for helping us in the purchase of our new home. Both her and the team were efficient and professional throughout.
Dear David, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotDaniel Johns is a super star
Daniel Johns is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
5/5
TrustpilotEllie Hind was absolutely brilliant…
Ellie Hind was absolutely brilliant whilst renegotiating our renewals tenancy contract. She was professional though out the process, keeping me informed and was very helpful addressing all my questions and concerns.
5/5
GoogleCandace and the team at Chase Buchanan went above and beyond to facilitate our purchase and we couldn't be happier. It's now the second time we use Chase Buchanan (1 sale, 1 purchase) and had a perfect experience both times.
Dear Antoine, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleWe brought our house through CB Twickenham and couldn't be happier! Myles was extremely helpful throughout the process and always got back to us when he said he would; without his hard work and efforts I think the whole chain would have collapsed! Very happy to recommend Myles and Chase Buchanan for doing such a great job.
Dear Shikha, Many thanks for such a great review for Myles and the team at Twickenham. Your comments and recommendation are much appreciated. Kind regards, Chase Buchanan
5/5
GoogleThey did a good job selling our last house in Twickenham 23 years ago, so they were our first choice when we wanted to sell our house in Strawberry Hill earlier this year. Both Myles and Kristian were very helpful and professional. They found us a buyer quickly and the sale process went through without a hitch.
Hi Harriet, We are delighted you came back to Chase Buchanan again and really appreciate your comments. It's great to hear that both Myles & Kristian were so efficient and that the process went smoothly. Thank you, Chase Buchanan
5/5
TrustpilotThank you Nathaniel for helping me with…
Thank you Nathaniel for helping me with my search, very professional and efficient with helping me settle and in Twickenham.
Hi Cozmoz, thank you for taking the time to leave a review for Nathaniel, he'll be delighted to see this. Wishing you all the best in Twickenham and feel free to get back in touch if you need anything else.
5/5
GoogleVery professional and honest We purchased a house via Chase Buchanan, Twickenham branch. Myles Moloney was our agent and was very helpful and prompt to revert with information at each stage of the purchase process. He also was very good at Co-ordinating between solicitors and the sellers, and ensured that the exchange process sailed smoothly.
Hi Smitha, We are delighted to hear that you found Myles so honest, professional and helpful. We hope you enjoy your new home and if you need our services again, please let us know. Warm regards, Chase Buchanan
5/5
GoogleEmma has been exceptionally helpful throughout the whole process with very clear and helpful updates all the way through. Having moved flat in London each year for a number of years I can say with confidence that this has been the best experience with a letting agent
Dear Ewan, Thank you very much for your 5* review. We are very pleased to hear that Emma has looked after you so well - please do not hesitate to contact us if you need anything further! Kind regards Chase Buchanan
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