Every review we hold for the Rhuddlan office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe honestly couldn’t have asked for a better estate agent than Chloe. From start to finish she was outstanding.
Buying a house can be such a stressful process, especially in a chain, but Chloe gave us constant reassurance and kept everything moving. She was always approachable, quick to respond and incredibly proactive. Nothing ever felt like too much trouble and she genuinely went the extra mile for us on multiple occasions.
What really stood out was how supportive and calm she was during the more uncertain moments. She kept us informed, chased when needed, and made sure we always knew where we stood. It made such a difference to feel like someone was truly in our corner.
We’re so grateful for everything she did to help us secure our new home. We would absolutely recommend her to anyone buying or selling, she is a real asset.
Jennie · 28 February 2026
Agent replied · 29 August 2026
Thank you Jennie - we agree moving house is hard work but are so grateful to have been invited along with your journey! Thank you for taking the time to leave your thoughts here and we will pass them onto Chloe.
Congratulations on you purchase! We hope that you settle into your new home well
★★★★★ 1/5
GoogleI wish I could give negative stars as this well and truly warrants it. Guy is your typical estate agent. Messes people around and is absolutely useless. The breed of estate agents who give the rest of the industry a bad name is embodied by Guy and his actions.
If you are a seller do not use this agency, go to someone else in the area , there are many out there who will do a far better job. The process will be simpler, quicker and cheaper most likely.
If you are a buyer then beware as you will be messed around from start to finish and the whole process just isn't worth it.
Guy refuses to put offers to vendors even though it is a legal requirement because he wont make enough commission, plays games with all parties and lies to get the result he wants.
I cannot express the words I want on here about this agency and Guy specifically, but all I can say is this is up there with all the other slimy lying estate agents that have the same reputation and for good reason.
AVOID, AVOID, AVOID!!!!!
James · 30 August 2024
Agent replied · 30 August 2026
Dear James, we are very grateful for your review and understand that this process has proved most frustrating for you. Our client, upon receiving offers from all interested parties, decided to accept a markedly higher offer from a full cash buyer (proof of funds seen). Please be assured your offer was very seriously considered but sadly wasn’t the one chosen by our client. We are sorry that this didn't go your way on this occasion.
★★★★★ 5/5
GoogleI would highly recommend Toby and his brilliant, extremely professional team if you are debating who to sell with and if you also happen to be buying with them then you are doubly lucky. They dispel all the usual myths and cliches about estate agents! They were a pleasure to deal with from the moment I made first contact, at every house visit I was met by one of the senior team but allowed to look round at my own pace, and they did the same for viewings at my house. The usual stress and emotions that run alongside moving home were dealt with sensitively and practically and with good humour. They also went the extra mile investigating and resolving some tricky issues that arose. Thank you to Toby, Guy Freddie and Trudy. Dream team.
Jane · 30 August 2024
Agent replied · 30 August 2026
What an unbelievably lovely review thank you so much Jane. We absolutely loved working with you too and are so pleased that you are so happy in your new home!
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Saskia Hall and the team from the Eccleshall branch for our move into a new house, and we couldn't be happier with the experience. Saskia made the connection from the seller to our previous property and we ended-up exchanging homes, perfect! It's 30 years since we last moved house and we expected quite a few challenges along the way but everything went smoothly. Communication throughout the process was excellent and Saskia updated us on a regular basis to ensure complete transparency between us, the seller and the solicitors. Thank you so much!
Paul · 29 August 2024
Agent replied · 29 August 2026
We are so grateful to have been a part of your big move Paul! It's been a pleasure to get you moving! Settle in well to your new home.
★★★★★ 5/5
GoogleWe chose LL Estates because of the way they market their properties, and that decision really paid off. They were excellent from start to finish and kept everything running smoothly throughout the whole process.
We accepted an offer after only being on the market for a few weeks, which speaks volumes about their approach and reach. The WhatsApp group chat was a really nice touch too, it kept everyone fully in the loop and made communication quick and easy.
We couldn’t fault the service and would 100% use them again in the future. Highly recommended.
Louise · 9 February 2026
Agent replied · 27 January 2026
Thank you so much, Louise, for such a thoughtful review. We’re really pleased that our marketing approach and communication made a positive difference and helped achieve a great result so quickly. Keeping everyone informed and making the process as smooth as possible is something we really value, so it’s lovely to see that recognised. Thank you for trusting us with your sale, it was a pleasure working with you, and we’d be delighted to help again in the future. All the best Louise & the team 😊
★★★★★ 5/5
GoogleWe didn't have the smoothest of purchases but Chelsea and the team supported us throughout the process, swooping in to save the day after our buyer dropped out after 5 months. Brilliant communication at all times and we cannot recommend them highly enough.
Keeley · 29 October 2025
Agent replied · 29 August 2026
Thank you Keeley, sorry to hear that it wasn't the smoothest process for you but thank you for your lovely comments here and congratulations on your purchase! We hope that you settle into your new home quickly!
★★★★★ 5/5
GoogleAll of the team at the Mid Sussex branch in Lindfield were warm, friendly and professional throughout the process of selling our property. They were available around the clock to help support, making it as stress free as possible and always went the extra mile. I would highly recommend getting in contact with the team whether selling or buying.
A special thank you to Freddie, who kept me well informed at every stage of the sale.
Pauline
Laura · 30 August 2024
Agent replied · 30 August 2026
Dear Pauline, thank you so much for your super lovely review. You were an absolute pleasure to work with too and we really hope we can do so again some day!!
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I had an excellent experience securing my new home through LL Estate. From start to finish, the entire process was handled efficiently and professionally, making what can often be a stressful journey feel smooth and well-organised.
I am very grateful for the support I received and would highly recommend LL Estate to anyone seeking a reliable and professional service. Thank you once again, especially to Mel, for making this such a positive experience😊😊
QASIM · 5 April 2026
Agent replied · 7 May 2026
Thank you so much for your lovely feedback we’re so pleased to hear you had such a positive experience securing your new home.
A special thank you from Mel as well she’ll be absolutely delighted with your kind words 😊 All the best Louise & the team 😊 …
★★★★★ 5/5
GoogleChelsea has been brilliant in dealing with the lengthy and complex purchase of our new home.She has been diligent, patient.,professional and above all proactive in the successful pursuit of this endeavour. A huge thank you and thorough recommendation go to Chelsea and her team at the Eccleshaw branch.
Jeremy · 29 August 2025
Agent replied · 29 August 2026
Thank you for taking the time to leave your thoughts here Jeremy. Happy to say we got there! Thank you for your patience and we all hope that you settle into your new home well!
★★★★★ 5/5
GoogleLisa was absolutely brilliant, very knowledgeable of property and conditions along with charges. Had great knowledge of surrounding areas and property market. Made the whole experience of making an offer easy and straightforward
Barry Duggan
OAP · 29 December 2025
Agent replied · 29 August 2026
Thank you Barry! Great to be a part of your house buying journey!
★★★★★ 5/5
GoogleI sold my property through ll Estates this year and the service I had was excellent. Hannah is fantastic to work with, good communication, really kept on top of everything regarding solicitors and was a great advocate when it came to a …
K · 5 October 2025
Agent replied · 10 December 2024
Thank you so much for your kind words and fantastic feedback and special mention to Hannah who truly is an asset to our team.
Navigating challenging situations with buyers is never easy, but we’re so pleased we could achieve the best outcome for you. Wishing you all the best Louise & the team 😊 …
★★★★★ 5/5
GoogleEmily and Emmie were brilliant from the start. Explaining everything and kept me posted woth the process right from.the start. Id recommend them to anyone. Thanks for all your help
Steven · 18 September 2026
★★★★★ 5/5
GoogleLisa was brilliant today in showing us around the property. Answered all of our queries and was very friendly.. thank you
Jsquelch · 29 March 2026
Agent replied · 29 August 2026
Thank you for your lovely comments! We're excited to help you to find your next property
★★★★★ 5/5
GoogleMy husband and I met with Lisa today. She showed us round a property in Loggerheads.
Lisa was pleasant and appropriate throughout the viewing. Lisa was punctual and knowledgeable. There was no hard sell, she was happy to answer our questions.
Karen · 29 September 2025
Agent replied · 29 August 2026
Thank you for taking the time to leave comments about your experience here Karen, and we are so glad you had a great experience! We look forward to helping you to find your next home!
★★★★★ 5/5
GoogleHad a viewing on 30/04 and Lisa showed me, my husband and my uncle around for a second viewing. She was really helpful with any questions that I had, and if she didn’t know she found out. Thank you Lisa had a lovely viewing.
Matthew · 29 August 2025
Agent replied · 29 August 2026
It's wonderful to hear that you had a great experience at your viewing Matthew! Thank you for taking the time to leave your thoughts here - we look forward to helping you further with your house hunting
★★★★★ 5/5
GoogleWe recently sold our home through LL Estates and received exceptional service from start to finish. The team demonstrated a high level of professionalism and guided us through every stage of the process with care. Their communication was consistent, timely, and always helpful.
LL Estates went above and beyond to ensure the sale progressed smoothly. They were proactive in resolving issues, provided clear advice, and remained supportive throughout. Their friendly approach made a complex process much easier to manage.
I would highly recommend LL Estates to anyone looking for a reliable, professional, and dedicated estate agency.
Michelle · 9 December 2025
Agent replied · 27 January 2026
Thank you so much for such a thoughtful and detailed review, Michelle.
We’re incredibly pleased to hear that you felt supported from start to finish and that our communication, guidance and proactive approach made the process easier for you. Selling a home can be complex, so knowing that our care and advice helped things run smoothly really means a lot to the whole team.
Thank you for trusting LL Estates with your sale and for taking the time to recommend us so highly. We wish you all the very best for the future, Louise & the team 😊
★★★★★ 5/5
GoogleAngela has been fantastic really helped us with the buying process , moving can be stressful but nothing was too much trouble excellent team thank you all so much
Lucy · 29 December 2025
Agent replied · 29 August 2026
Congratulations on your big purchase Lucy! We hope you settle into your new home quickly!
★★★★★ 5/5
GoogleToby, Freddie, Guy and Trudy were all so very helpful. Perfectly mannered but above all, professional to the hilt. They were with us all the way. And it was so quick.
Elaine · 30 November 2025
Agent replied · 30 August 2026
Thanks so much Elaine and we loved working with you too!!
★★★★★ 5/5
GoogleKatie, Mel and the team at LL Estates were fab, we were first time buyers and the whole process was made easy, relax and very professional. Would highly reccomend to anyone.
Daniel · 28 November 2025
Agent replied · 27 January 2026
Thank you so much for your lovely review, Daniel.
We’re really pleased to hear that your experience as first-time buyers felt easy, relaxed and professional, that’s exactly what we aim for. Katie, Mel and the rest of the team will be delighted to see your kind words. Thank you for trusting LL Estates with such an important step, and for your recommendation.
Wishing you every happiness in your new home, Louise & the team 😊
★★★★★ 5/5
GoogleI had a good experience selling through JDP and would recommend them. I found everyone, especially Angela, always professional and I rarely had to call for an update as the proactive communications were great.
Ian · 29 October 2025
Agent replied · 29 August 2026
Thank you Ian and congratulations on your sale! It's been a pleasure to help get you moving!
★★★★★ 5/5
GoogleLoved the personal touch, they did every viewing. But mainly love the whatsapp group they made, it just made it so much easier for everything, any questions, updates etc all done through the whatsapp group. No need to phone or email just pop it on the group and answered really quickly. Very professional.
Gareth · 17 June 2026
Agent replied · 22 June 2026
Thank you so much for your kind words and for taking the time to leave us such a lovely review. Communication is very important to us as a team and something we pride ourselves on. It was a pleasure to work with you and we wish you all the very best for the future, Louise & the team 😊 …
★★★★★ 5/5
GoogleExcellent service, sales negotiation and regular updates with particular thanks to Chloe for completing a successful sale.
Stephen · 28 February 2026
Agent replied · 29 August 2026
Thank you Stephen and congratulations on your sale! Thank you for inviting us along on the journey!
★★★★★ 5/5
GoogleCan’t recommend LL Estates highly enough, they provided an excellent service from start to finish in the sale of my mum’s property.
The all female team has injected a breath of fresh air into what was once a traditionally stuffy suit wearing male dominated environment, you’re doing a great job ladies, well done to you all.
Sound · 1 May 2026
Agent replied · 7 May 2026
Thank you so much for your kind words it truly means a lot to us.
We’re so pleased we could support you through the sale of your mum’s property and make the process a positive one from start to finish. It’s something we never take for granted. All the best Louise & the team 😊 …
★★★★★ 5/5
GoogleWe had Chloe join mine and my partners experience of renting a flat recently. Chloe is a lovely person and I would recommend her to everyone!
Becky · 29 November 2025
Agent replied · 29 August 2026
Thank you Becky! We hope that you settle into your new home quickly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.