Trusted Agent profile · Retford
★★★★★
188 reviews across 2 platforms
Office 13, Enterprise Centre, Randall Way, Retford, DN22 7GR
Nicholsons's office in Retford, at Office 13, is rated 4.9 out of 5 across 188 reviews on two platforms, including 168 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Nicholsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Retford office, from every platform, shown as written. First names only.
5/5
GoogleMe and my friends first time renting a property and our estate agent, Holly, was phenomenal. She answered all of our questions and made sure everything went as smooth as it could. We are still in contact with Holly for any further needs. I would definitely use Nicholsons again if I need to move in future.
Thank you for the feedback Melissa, we really appreciate the review!
5/5
TrustpilotExcellent service
Excellent service, great team to work with always in communication with us. Reliable team that manage our properties making the process easy for there clients..
Thank you for your review! We're glad we've made the process smooth for you!
1/5
GooglePoor service, really disappointed originally went to use Kendra Jacob’s. Following Kendra leaving the sale was slow, constantly having to chase for progress updates. Multiple issues. Would never use again. Unprofessional ash ringing regarding selling one of my other properties with another estate agent to see if she had used there buyer informing me I’d be changed twice. This sale was nothing to do with Nicolson's. In completion over charged and had to get this rectified. Very disappointed in the service
Thank you for your review, I’m sorry that you feel dissapointed in the service that you have received. I’ve looked into your points and cannot see any evidence to support a claim that the sale was slow or that we have acted in any way unprofessionally. Between your sale being agreed, and it completing 97 days passed. This is significantly quicker than the current national average which has been recently quoted by rightmove as being 150 days. The transaction was slowed by additional surveys being required around damp and timber issues which were discovered during your buyers survey, which we cannot be held responsible for. With regards to Ash’s call - let’s add a bit of context. The property Ash called you regarding was one which you had on the market, and which had been Sold STC with Nicholsons until the beginning of December 2023, the buyer withdrew from the transaction around issues that you were having in getting the tenant at the property to leave in order to provide you buyer with vacant possesion. After the buyer withdrew, you chose to remove the house from the market until the tenant vacated. It is normal practice for agents to monitor properties withdrawn by their owners, and when we spotted that your property had been re-listed with another agent, and subsequently sold quickly and also received a call from your solicitor requesting an invoice for of our fees, we wanted to check that it wasn’t the same buyer which we had introduced previously. The reason for this, is that there is a standard clause in an estate agency sole selling rights agreement, including the one which you signed with us, that if a buyer that the agent introduced subsequently goes on to exchange contracts on the property after the seller has withdrawn it from the market with the selling agent, the agent is still entitled to a commission fee. There are time limits on this clause, but as we were within 6 months of the property being withdrawn from us the clause was still in effect. Often a new agent does not make a seller aware of their contractual obligations to the first agent, so we wanted to make you aware of this if the buyer was in fact the same individual. Ash’s call wasn’t unprofessional, in fact we would argue the opposite - not making you aware your potential contractual position would, in my view, have been unprofessional. After you confirmed that the buyer was a newly introduced party by the second agent the matter was cleared up for all parties. I hope you find this satisfactory, however, if you wish to make a formal complaint about the service which you have received our complaints procedure can be found here: https://www.nicholsonsestateagents.co.uk/complaints-procedure Regards Mark
5/5
GoogleMark has been really great in all aspects of selling the house. Photos taken and online within 24 hours and he gave lots of great advice and explanations on all the processes that putting a house on the market and selling it involves. He also checks in from time to time to check on how the process is going and makes you feel really supported.PositiveResponsiveness, Quality, Professionalism
Thanks for the review Caroline, raeslly appreciate it!
5/5
GoogleGreat team of estate agents, friendly and good communication throughout the whole process. Would happily use them again! Thankyou! 🙂 …
Thank you so much for leaving a review! We're glad we could support you. Always here if you need. ❤️
5/5
GoogleIf you're wanting to sell your property Nicholson's Estate Agents are the team you can trust. They offer an excellent service from start to finish with exceptional professionalism. Mark and his team Rose and Richard are always there on hand to give advice and support. Richard was tremendous keeping things flowing. Steven & Carolyn Flint
Thanks for the feedback Steven, all the best for your new life in 🇪🇸 …
5/5
GoogleWe moved to this team after experiencing very little proactive action from our previous estate agent, and the difference was clear from the very first conversation. They were friendly, highly professional, and, most importantly, genuinely …
Thanks for the review Andrew & thank you for supporting a local family run business!
5/5
GoogleI would advise anyone selling or buying a property to look no further than Nicholsons Estate agents. From start to finish the very professional, knowledgeable staff ensured the whole process went through smoothly. The house was sold within four days Mark, Rose, and Richard made it a positive experience. Thank you to you all
Thanks for the review Pauline, really appreciate your comments.
5/5
GoogleFirst time buyer here. Highly recommend Nicholson’s, especially Ash in guiding me through the process of buying my first home. All queries addressed/resolved in a timely manner & felt in the loop at every stage. Thank you☺️
Thank you for the review Patricia. It’s great to hear your feedback 😊 …
5/5
GoogleWe were the buyers in this case and Nicholson's were acting for the vendors. Fantastic communication throughout, always willing to help and nothing was ever too much trouble. Five Star service. Richard was very knowledgeable and was always so positive. Have already recommended friends and family who have also received a seamless service. Thanks again for everything.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the review Francesca! 😊 Mark …
5/5
GoogleNicholsons estate agent have been fantastic. They came to the property within 2 days to take photos, set up a virtual tour and floor plan. Once that was done a description was written up and the house was listed within the week. The photos etc... were of a professional standard and they were able to take an aerial photo to show the full size of the property. They went through extra options such as it being listed as a feature property. Gave me all the information on how this would help get viewings. Their communication was second to none. Very prompt at informing me of viewings, sending me weekly feedback from the website views and any viewers feedback. With their brilliant marketing the property had 2-3 viewings per week and a few offers that were within the marketed value. Very professional throughout. Due to personal circumstances the property was removed from the market by myself. Nicholsons were accommodating and very understanding with this. If I was to sell in the future I would definitely go back to Nicholsons estate agent. I highly recommend them.
Thanks for the review Tara, if you even need us in the future you know where we are. Mark & the Nicholsons team 😊
5/5
GoogleMark and his team were excellent from start to finish, very helpful, friendly and professional. Communication was exceptional throughout, especially from Rich who responded to correspondence in a timely and effective manner. I would highly recommend Nicholson’s.
Thanks for the review Carolyn and thank you for your custom. 🙏 Mark & the Nicholsons Team
5/5
GoogleI would fully recommend using Nicholson’s if you are thinking of selling your home. Mark couldn’t have done any more to help us. He was helpful and honest throughout and kept us up to date every step of the way. Thanks to Mark we have secured an offer on our home and look forward to moving soon.
Thanks for the review Joy, it was great working with you.
5/5
GoogleFrom start to finish great service - always communicate with you promptly and with a smile highly recommend - house was only on the market for 4 weeks and had instant interest from the marketing they did . The photos and marketing material were professionally produced and presented to all the major online social networks that really helped grab attention to potential buyers - thank you!
Thanks for the review Todd, we really appreciate the feedback. Mark
5/5
GoogleFantastic experience purchasing a property through Nicholsons. Richard has been professional and extremely responsive throughout the entire process, and has gone above and beyond to help keep everything on track. Without his intervention several times, I doubt we'd be moving in before Christmas. Would highly recommend these estate agents to anyone.PositiveResponsiveness, Professionalism
Thanks for the review Chris - great work Rich! ☺️ Mark
5/5
Google5 star service * from Mark & Richard . Highly professional & caring when selling my house which was taken off the market after 2 days with an offer of top guide price & is now sold STC . Thankyou . Would not hesitate to recommend Mark & his team to anyone needing their expertise .
Thanks for the review and your kind words Janet
5/5
GoogleNicholsons have been the best estate agents I’ve ever used. If you are looking to sell I wouldn’t hesitate to recommend them and I would absolutely use them again. Communication is spot on, you have a WhatsApp group and the team are reachable at all times. We’ve had Ash respond to us even over the weekend and bank holidays, brilliant. Initially they came and did photos, a fantastic video walk around for social media, a 3D virtual tour, floorplans…. Everything a potential buyer would want to see. These guys are clever, they’re good at traditional marketing but also very good at marketing across social media and online platforms. They really give your property full visibility and ability to reach many different audiences. We have sold during a time where the market is pretty tough so we did end up reducing the price but I never felt pressured or forced into the decision by Nicholsons. Sometimes estate agents can be pushy (our experience) but these guys were brill. We had three or four viewings before our house sold. Shortly after the viewing, Nicholsons send out a survey to the viewers and send you the feedback via WhatsApp. This is incredibly helpful as you can see the viewers thoughts on your property, their thoughts on the price and if they’re interested. Nicholsons are a very organised team and I couldn’t fault them at all. A cut above the rest. Richard, Mark & Ash - thank you all so much! Love Martine, Richard & Amelia!
Thank you for the review Martine, we really appreciate the feedback 😊 Mark & the Nicholsons team …
1/5
GoogleAbsolutely shocking service terrible communication & customer service had to do all the chasing ourselves and when trying to contact via telephone get a response via WhatsApp which I know can be useful but not when it’s in the last few days of completion and to come back with totally incorrect information due to not even following things up they was not even aware we had moved for almost a week & then was only to send the bill . Would definitely not recommend!!!!! The attitude of staff is disgusting so unprofessional both ourselves & our buyer have had a terrible experience with them . Please be aware we never at any point told you we would deal with our buyers directly or mislead our solicitor about paying your bill we had one lie after another when spoke about our issues & yes the WhatsApp group was fine for some things but certainly not when dealing with important issues days before exchange & please be totally aware we would certainly never use you or recommend you to anyone and haven’t heard anyone else in the area have a good word to say about you either!
Thank you for the review Claire, I have now taken the time to look into your complaints. May I say, it is unusual for a client to instruct their solicitor not to settle our bill, and particularly unusual for a client to mislead their solicitor into the reasons behind this. Because of this, and the direct contact you had with your buyer, and agreement made between yourselves to hand the keys over directly, your solicitor felt there was no need to inform us that the contracts for your sale had exchanged and completed on the Friday before the bank holiday weekend. We discovered that this was the case when we returned to work on the Tuesday and chased your solicitor for an update on your file. I have also looked into your complaints around communication, a complaint that you only raised on the Tuesday, when we contacted you to ask how you planned on settling your bill. During your time on the market with us, and during the conveyance of your sale, (excluding phone calls) we communicated on your file 166 times in writing, including 120 WhatsApp messages sent to you as a team, and 46 emails sent chasing for updates on your file from your solicitors. Good communication is somthing that we are praised for on reviews above all else, so on looking into this, I am satisfied that we communicated throughout the transaction effectively. We find that our clients love the convenience of communicating with us at any time if the day through WhatsApp, they enjoy being able pick up and send messages around their busy lives and the time this saves in making phone calls. We did make you aware of our use of WhatsApp before you instructed us as your agents, and you thanked us for setting the group up at the time. So I’m sorry if, in the end, you didn’t enjoy this use of technology. We wish you all the best in your new home, but if you come to sell it in the future, please do not contact Nicholsons Estate Agents.
5/5
GoogleAbsolutely flawless from beginning to end!! Very easy to deal with staff , I had the pleasure of dealing with Richard who was without a doubt one of the best estate agents I’ve come across in years , has a genuine and very sincere desire to help and resolve any questions with a speedy and efficient response , Great opening hours which made dealing with things after my own work day a lot easier , and a clear sign of commitment to becoming a known agency in the local area, Cannot praise this firm enough , seems to be filled with genuine people who love what they do and enjoy doing it well , thank you for all your help And good luck in the future!!
Many thanks for the review David, we really appreciate your feedback. All the best Mark & the Nicholsons Team
5/5
GoogleVery easy do deal with and great communication throughout. Great photos and videos uploaded which lead to the house being sold within 2 weeks. Would definitely use their services again. (also purchasing through Nicholsons and again very smooth with great comms). Thanks Danny
Thanks for the review Danny, I’m glad you’ve enjoyed doing business with us. 👍 Mark …
5/5
GoogleThe team were a pleasure to work with. The marketing service was excellent, with top quality video and photos. We had a good number of viewings in a very short space of time. The communication between the agents and us was exceptional. I would thoroughly recommend Mark and his team.
Thanks for the recommendation & feedback Jacky ☺️ Mark
5/5
GoogleVery impressed with the service from start to finish! We were made to feel at ease throughout and Mark went above and beyond in terms of communication and advice. The online material was amazing and we believe is why we managed to sell in a matter of days. Would highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Lee!
5/5
GoogleI needed help with an evaluation on a house James helped me when I needed help was very helpful and friendly thank you so much
Thank you for the review Jodie 😊 …
5/5
GoogleProvided good advice, explained everything during the sales process. Communication excellent and frequent from the team. Quality of the property details and video, pictures on social media brilliant.
Thanks for the review Sue! We really approach the feedback 🙏 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Nicholsons's Retford office has 188 reviews across two platforms: 168 on Google, 20 on Trustpilot.
Nicholsons Retford is rated 4.9 out of 5 across all 188 reviews, and 4.9 out of 5 on Google from 168 reviews.
Yes. In The Trusted Agent 2026 awards: Nicholsons, Retford won Trusted Agent.
Nicholsons Retford, Office 13, Enterprise Centre, Randall Way, Retford, DN22 7GR.
