Every review we hold for the Retford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service from Mark & Richard!! The photographs, video walk through with voice over and the 3D Virtual Tour were brilliant and I have no doubt lead to our house selling in only 4 DAYS (and for more than asking price)!! We are extremely impressed & will be recommending Nicholsons to anyone who is thinking of selling their house. Thank you for all your hard work and I feel like I’ve spoken to you both more than my own family over the last couple of weeks!PositiveResponsiveness, Professionalism, Value
Hannah · 24 August 2020
Agent replied · 23 August 2024
Thank you for your review Hannah, much appreciated and all the best with the onward move.
★★★★★ 5/5
GoogleWe were so impressed from our initial consultation with Mark that we didn’t feel the need to get a valuation with any other agent. The advice given on getting the right price point for our property was spot on. Mark has a skill when it comes to marketing properties online. Communication was great, even in the evenings when your standard agent would be closed - if there was an update or viewing we would know about it.
As such we sold our property within a week of listing online.
Spot on - 5* service - thank you Mark!
Hannah · 24 August 2020
Agent replied · 23 August 2024
Thanks Hannah ☺️
★★★★★ 5/5
GoogleMark was recommended to us by someone who knew of him, and we are so glad we chose him to sell our property. He made what we expected to be a daunting process simple, thanks to his professional approach and his good knowledge and experience of the business. He took excellent photos of our property, and within days of being advertised, we had several viewings and offers leading to a buyer.
We really appreciated his honest guidance and advice, and throughout Mark was always contacting us and keeping us fully up to date with events.
We are truly thankful to Mark, and we would highly recommend him to anyone considering selling their property.
Roger · 24 August 2020
Agent replied · 23 August 2024
Thank you Roger for such a glowing review, it’s been great working with you.
★★★★★ 5/5
GoogleWe can not recommend Mark Nicholson enough! From our first meeting with Mark we felt extremely confident that the sale of our property was in the right hands. He has been professional, realistic, highly knowledgeable and diligent at all times. The photographs of our home were stunning, so much so that within an hour of advertising on various websites we had our first viewing the following day. Within 2 days our property had sold! Throughout the entire process he has been thorough in his approach, quick in his actions and knowledge and readily available to answer our questions and queries. We thank Mark for ensuring a quick and trouble free sale . Without any hesitation I would highly recommend Mark.
Michaela · 24 August 2020
Agent replied · 23 August 2024
Thanks for the review, really appreciate your feedback!
😊
Mark
★★★★★ 5/5
GoogleWhen selecting someone to sell our house it was clear that only one company was going the extra mile. From the moment we engaged with Mark we knew we had the right company. The initial engagement was extremely professional, data driven and we were made clear of the market, where we sat and how best to market our property.
The time spent on imagery, video and 3D virtual tours whilst significant allowed any prospective buyer to really see the property before arranging a viewing.
Mark and Richard were available what felt like 24/7 and have been totally supportive and guiding throughout the process and really have delivered an excellent service.
If you are looking to sell your house, I cannot recommend Nicholsons estate agency enough. A first class service from a first class team.PositiveResponsiveness, Quality, Professionalism, Value
Lloyd · 24 August 2020
Agent replied · 23 August 2024
Thanks for the review Lloyd really appreciate it!
★★★★★ 5/5
GoogleI cannot thank Mark enough for the great service he provided me with when selling my home. Mark took exceptional photos of my house and spent a lot of time ensuring he captured the perfect pictures to publish. He also communicated with me every single day and made the viewing process very simple and easy. I also noticed Mark worked around the clock everyday of the week and was able to accept on offer on my house very late at night. I have been very impressed with his professionalism and his availability / flexibility when dealing with him. I would definitely recommend him to anyone wanting to sell their house.
Tom · 24 August 2020
Agent replied · 23 August 2024
Thank you for the review Tom and all the best with the move.
★★★★★ 5/5
GoogleWithin a short time of requesting a viewing, I was contacted by Ash who offered me a cancellation. I met up with his colleague shortly after. I was impressed with their professionalism, efficiency and customer focus. Sadly missing with other agents. Thank you Ash!
Revd · 25 May 2024
Agent replied · 23 August 2024
Thanks for the feedback Greg, the team love it when they receive personal mentions.
★★★★★ 5/5
GoogleThe service that we received from Mark Nickolson estate agent was excellent! We can not thank Mark enough. He made this stressful time so easy for us.
Mark came and gave a evaluation which we was satisfied with , then arrange to call and take the photos. The attention to detail of the photos was excellent. We had one viewer and the full offer was excepted!! Thank you so much for your excellent service Mark. Well deserved 5*+.
Belinda · 24 August 2020
Agent replied · 23 August 2024
Thank you for the review Belinda I really appreciate your feedback.
★★★★★ 5/5
TrustpilotFantastic experience selling my first home
I had a fantastic experience selling my first home with this estate agent. From the initial valuation through to accepting an offer, everything was handled professionally and efficiently.
Michelle · 6 May 2026
Agent replied · 1 June 2026
Michelle, thank you so much for your kind words! We're so happy we made this process as easy for you as possible!
★★★★★ 5/5
GoogleNicholsons sold our father’s house after he passed away. The process was fantastic. Lots of real time communication on WhatsApp; and ongoing support both pre-offer and post-offer to completion. Very highly recommended.
David · 2 April 2026
Agent replied · 16 April 2026
Thank you David for your kind words.We've been happy to support you with this! ❤️
★★★★★ 5/5
GoogleKatie has been brilliant throughout the process, helpful, polite and completely understanding! Thank you so much for everything!
Caroline · 3 May 2025
Agent replied · 10 August 2025
Thanks for the feedback Caroline! 😊 …
★★★★★ 5/5
GoogleReally can’t recommend Nicholsons highly enough. First class marketing, our house sold within the first few days. Mark and Rich were both always available to answer any questions and sort any problems that arose quickly and with minimum disruption to ourselves. Would absolutely use again if needed without question. Can’t thank them enough.
Amanda · 24 August 2023
Agent replied · 23 August 2024
Thanks for the review Amanda 😊 …
★★★★★ 5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. I sold my house before it even went on the market!! Very helpful and fantastic communication every step of the way. Thank you 🤩
Barbara · 27 March 2026
Agent replied · 1 June 2026
A fast and smooth sale! It was great to support you with this, thank you!
★★★★★ 5/5
TrustpilotExcellent estate agents
The estate agents provided all the details required, communication was good with confirmation emails, Jay, the gentleman that took us round the property answered all questions he could and for those he couldn't he provided the answers via email within hours, excellent follow-up.
Sharon · 4 December 2025
Agent replied · 24 December 2025
Thanks Sharon, we really appreciate you taking the time to leave us a review!
★★★★★ 5/5
GoogleI truly believe the marketing (images and videos) taken and distributed by Nicholson’s are the best in the market. They have a large social media following which encourages interest and ultimately viewings.
The What’s app group created means you can always get in touch with someone quickly and efficiently.
The support given once a sale had been agreed was absolutely awesome, keeping us up to date and supporting with information on the chain.
I wouldn’t hesitate to recommend!
Carrie · 11 October 2024
Agent replied · 10 November 2024
Thanks for the review Carrie, and thank you for supporting our local family run business!
All the best from Mark & the Nicholsons team ☺️
★★★★★ 5/5
GoogleManaged sale of our family home in North Leverton in 2025. Great service throughout, quick on communication through a WhatsApp chat, great approach to pricing and marketing and sharing feedback from viewers to inform our decisions. Would strongly recommend them.
Andrew · 16 December 2025
Agent replied · 16 April 2026
Thanks for the review Andrew, we really appreciate the feedback and thank you for choosing to support a local family run business - we really appreciate your custom! 😊 …
★★★★★ 5/5
GoogleNicholsons have been so efficient with the property sale. They have a great system where they set up a group WhatsApp with all concerned and post any updates immediately. They are always on hand through the group to answer any questions and …
Angela · 16 November 2025
Agent replied · 16 April 2026
Thank you for your review Angela, we really appreciate the feedback and thank you for your business - using a local independent family run businesses like our really helps to support the local economy & jobs 😊 …
★★★★★ 5/5
GoogleI've used Nicholsons Estate Agent 3 times now with buying and selling and they are really good , they helped me with all my paperwork and answered all questions I didn't understand. I highly recommend them.
Julie · 16 January 2026
Agent replied · 23 August 2024
Thanks for the feedback Julie ☺️
★★★★★ 5/5
GoogleMark provided me with a valuation on my property. He was very knowledgeable of the area and I am happy with the services he provided. Very friendly and nothing is too much bother. I would highly recommend Mark and Richard at Nicholsons 5* customer service! Thank you 😊 …
Laura · 24 August 2023
Agent replied · 23 August 2024
Thank you for the review, we appreciate your feedback.
★★★★★ 5/5
TrustpilotI've used Nicholsons Estate Agent 3…
I've used Nicholsons Estate Agent 3 times now with buying and selling and they are very good , they helped me with all my paperwork and answered all questions I didn't understand , I would highly recommend them.
Julie · 18 December 2025
Agent replied · 24 December 2025
Thanks Julie for your business once again and thank you for the review!
★★★★★ 5/5
GoogleMoving house is never straight forward but Nicolsons were continually on hand to offer assistance and go above and beyond to keep things 'moving' and keep us informed.
We are extremely grateful for all their efforts with the sale and getting us into our new property.
Highly recommend Nicolshon Estate Agents if you are considering moving home!PositiveResponsiveness, Quality, Professionalism
Tom · 24 August 2022
Agent replied · 23 August 2024
Thanks for your comments Tom & all the best in your new home.
Mark
★★★★★ 5/5
GoogleA fantastic team from start to finish of the sale of our home. The WhatsApp group for your sale is a great idea to make contact for updates but only a call away if they are needed. Would definitely recommend this estate agents 100%
Jayne · 16 October 2025
Agent replied · 16 April 2026
Thanks for the review Jayne, and thank you for trusting Nicholsons with the sale of your home 🙏 …
★★★★★ 5/5
GoogleMe and my friends first time renting a property and our estate agent, Holly, was phenomenal. She answered all of our questions and made sure everything went as smooth as it could. We are still in contact with Holly for any further needs. I would definitely use Nicholsons again if I need to move in future.
Melissa · 11 June 2025
Agent replied · 29 July 2025
Thank you for the feedback Melissa, we really appreciate the review!
★★★★★ 1/5
GooglePoor service, really disappointed originally went to use Kendra Jacob’s.
Following Kendra leaving the sale was slow, constantly having to chase for progress updates. Multiple issues.
Would never use again.
Unprofessional ash ringing regarding selling one of my other properties with another estate agent to see if she had used there buyer informing me I’d be changed twice. This sale was nothing to do with Nicolson's.
In completion over charged and had to get this rectified.
Very disappointed in the service
Laura · 25 May 2024
Agent replied · 23 August 2024
Thank you for your review, I’m sorry that you feel dissapointed in the service that you have received.
I’ve looked into your points and cannot see any evidence to support a claim that the sale was slow or that we have acted in any way unprofessionally.
Between your sale being agreed, and it completing 97 days passed. This is significantly quicker than the current national average which has been recently quoted by rightmove as being 150 days. The transaction was slowed by additional surveys being required around damp and timber issues which were discovered during your buyers survey, which we cannot be held responsible for.
With regards to Ash’s call - let’s add a bit of context. The property Ash called you regarding was one which you had on the market, and which had been Sold STC with Nicholsons until the beginning of December 2023, the buyer withdrew from the transaction around issues that you were having in getting the tenant at the property to leave in order to provide you buyer with vacant possesion.
After the buyer withdrew, you chose to remove the house from the market until the tenant vacated.
It is normal practice for agents to monitor properties withdrawn by their owners, and when we spotted that your property had been re-listed with another agent, and subsequently sold quickly and also received a call from your solicitor requesting an invoice for of our fees, we wanted to check that it wasn’t the same buyer which we had introduced previously.
The reason for this, is that there is a standard clause in an estate agency sole selling rights agreement, including the one which you signed with us, that if a buyer that the agent introduced subsequently goes on to exchange contracts on the property after the seller has withdrawn it from the market with the selling agent, the agent is still entitled to a commission fee. There are time limits on this clause, but as we were within 6 months of the property being withdrawn from us the clause was still in effect.
Often a new agent does not make a seller aware of their contractual obligations to the first agent, so we wanted to make you aware of this if the buyer was in fact the same individual. Ash’s call wasn’t unprofessional, in fact we would argue the opposite - not making you aware your potential contractual position would, in my view, have been unprofessional.
After you confirmed that the buyer was a newly introduced party by the second agent the matter was cleared up for all parties.
I hope you find this satisfactory, however, if you wish to make a formal complaint about the service which you have received our complaints procedure can be found here: https://www.nicholsonsestateagents.co.uk/complaints-procedure
Regards
Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
