Andrews Estate Agents reviews in Reigate

★★★★★ 5/5

Trustpilot

Mandy K was Fantastic and made our sale a breeze

I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.

Wil · 29 January 2024

★★★★★ 5/5

Google

The team at Andrews were very helpful to deal with throughout our property purchase. In particular Isaac and Matt at different points of the journey from accommodating initial viewings to getting the sale over the line. Overall the experience was v.positive and would recommend Andrews to future sellers / buyers.

Martyn · 23 October 2023

★★★★★ 5/5

Trustpilot

Issy was great

Issy was great, welcoming professional and really helpful.

Caroline · 20 May 2024

★★★★★ 5/5

Trustpilot

Hamza-Bear Flat Office and various team…

Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!

Jo · 6 July 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience working…

We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!

Oksana · 7 June 2023

★★★★★ 5/5

Trustpilot

Honestly I didn’t think it would go any…

Honestly I didn’t think it would go any well but Maria and Tracy are very lovely and kind people,answered all the questions without getting frustrated the properties were wonderful, Andrews is really a reliable and convenient company especially the Reigate branch. Well done mates.Shirah

Shylah · 4 December 2024

★★★★★ 1/5

Trustpilot

POOR TREATMENT! Where is my full Deposit/reply to emails/why these daft charges.....

Where is my Deposit? 6 unanswered emails? £75 crazy cleaning charge... £90 check out fee, we knew nothing about, and was not informed of at all. All my partner and I wanted was an easy checkout process, which one member of Andrews was very helpful with, but since then, it's gone downhill........ We handed in our notice to move well in advance with the previous estate agents (Barbers) that managed our complex, but then toward the end of our time in the apartment, notified of a change in management & received some paperwork from Andrewsonline, which I knew absolutely nothing about or if it was real at all, but then staff member at Andrews explained it to me which was helpful,. They never received notification of our intent to the leave flat, nor did they receive any information of the state of the damp issues from previous management company, which I had repeatedly and repeatedly informed them. It is surely your job to be aware of such items as part of managing the apartment complex. Not for me to tell you when i'm moving out!. They had no inventory from the previous management company either, and wanted us to produce it. Then proceeded to put daft cleaning charges our way, splash marks on the wall in reality mould marks (as it is an extremely poor insulated apartment, single external brick!!), which we had previously highlighted to previous management company; sticker marks and stickers on the handle of the door, I am 33 without any children, I do not collect or have stickers! You have no inventory from previous management company, you have no evidence to say we caused that damage (WHICH WE DIDNT!) or if it was there before we moved in, I can assure you it was!! ask any other tenant living in that complex re: poorly maintained state. To say we are disappointed is a massive understatement, that apartment is in far better condition than when we moved in, we ventilated it as best we could, purchased dehumidifiers at our own expense and then to be landed with these stupid charges, by a company who hadn't the interest in actually gathering all info on the apartment and just treating us fairly.We want to be treated fairly, which isn't happening... the slow service we are now getting and the costs being put to us are extremely unjust and where was any notification on check out costs to me?Shane O Leary(I do not like leaving 1* star reviews but if you read the above, you'll see why)

Shane · 21 September 2017

★★★★★ 5/5

Trustpilot

Special Agents

Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale

Terry · 20 September 2023

★★★★★ 5/5

Trustpilot

Great service from Isaac Biggerstaff

Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.

WILLIAM · 30 October 2024

★★★★★ 1/5

Trustpilot

If you want leeches and villainous scum…

If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.

Tom · 6 July 2022

★★★★★ 1/5

Trustpilot

NOT EVEN 1 STAR

Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.

Beyza · 6 July 2022

★★★★★ 5/5

Google

It was a pleasure working with Isaac very helpful always on the other end of the phone when needed and he went above and beyond

Lewis · 26 July 2025

★★★★★ 5/5

Trustpilot

Moving in to my new home almost 200…

Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.

Joanne · 14 December 2023

★★★★★ 1/5

Trustpilot

If I could I would rate it zero I would!!!

If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..

Losa · 25 June 2022

★★★★★ 5/5

Google

Isaac was a fantastic agent, good communication, very friendly and not pushy. Although we didn't buy the place we viewed, we appreciated his honesty. Would recommend to prospective customers

Tom · 23 October 2022

★★★★★ 5/5

Trustpilot

Great attention to detail and communication.

Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!

Katie · 27 March 2024

★★★★★ 5/5

Google

We recently contacted Andrews in Reigate to help us find the perfect rental. Maria was so helpful showing us everything available, she is friendly, knowledgeable and professional. Thank you for all your help Maria. We are very happy in our new home. Definitely recommend Andrews - Reigate 🌟🌟🌟🌟🌟 …

Just · 23 October 2023

★★★★★ 5/5

Google

It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.

Nanda · 23 October 2023

★★★★★ 5/5

Trustpilot

Greg was very useful and clearly…

Greg was very useful and clearly explained things to me

Richard · 19 March 2024

★★★★★ 5/5

Trustpilot

Andrews was really responsive

Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times

Lucy · 19 September 2023

★★★★★ 1/5

Trustpilot

Tardy management agents for tenants

Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.

Emma · 26 May 2022

★★★★★ 5/5

Trustpilot

Daniel and Nancy were very helpful

Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.

Gerry · 15 September 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.

Emily · 22 July 2023

★★★★★ 5/5

Trustpilot

Justine has been amazing

Justine has been amazing. She went above and beyond during the process of selling our property

Charlotte · 1 November 2023