Trusted Agent profile · Reigate
★★★★★
2,333 reviews across 3 platforms
39 Bell Street, Reigate, RH2 7AQ
Part of Andrews, see every office.
Andrews's office in Reigate, at 39 Bell Street, is rated 4.7 out of 5 across 2,333 reviews on three platforms, including 199 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reigate office, from every platform, shown as written. First names only.
5/5
TrustpilotHappy viewers …
Arranging our viewing was straight forward and Isaac Biggerstaff sorted times and keys etc. He arrived before us and was very welcoming and personable. He showed us around the apartment without being over bearing, allowing us time to look into every nook and cranny, but on hand to answer our questions. He looked after my elderly parents with respect and patience .. Thanks Isaac much appreciated.
5/5
TrustpilotNicole was really welcoming and kind
Nicole was really welcoming and kind. She answered all of my questions well and was patient with my viewing.
Hi Halimah, brilliant to read that Nicole was super helpful in helping you search for a property, it certainly sounds like you were well looked after from the Andrews team. Thanks, Rhys
5/5
TrustpilotFriendly and informative viewing with Shamiya Simpson
Had a viewing with one of the agents Shamiya Simpson who was very friendly and informative. She went above and beyond in providing really helpful details and even offered to provide me with details of transport links nearby for routes to work and amenities as I was new to the area. Really pleased with her service!
Hi Isabella, thank you for the review. Amazing to see that Shamiya has been so helpful to you and that your experience when out viewing with us was such a positive one. Thanks, Rhys
5/5
TrustpilotShannon was great and friendly and…
Shannon was great and friendly and answered all my questions! Made looking for a new property a pleasure
Hi Emma, we know looking for new home can be stressful so it's really pleasing to see that Shannon was on hand to help you every step of the way and made the experience such a pleasure.Thanks, Rhys
4/5
TrustpilotGreat service thanks Miss Louise …
Great service thanks Miss Louise Gonella
Thank you, Krzysztof! We're delighted to hear you had a great experience with Miss Louise Gonella. Your feedback is much appreciated!
5/5
TrustpilotExcellence with a smile.
I have known David previously he has worked for Andrews for many years. It was good to see a familiar face. Came at the appointed time. Completed the valuation of property and fed back immediately. Also given guidance in terms of renters, which was really helpful.
Thank you, Debra! We're delighted to hear that David provided you with excellent service and helpful guidance. We appreciate your continued trust in Andrews. Best wishes , Lisa
5/5
TrustpilotVery helpful
Me and my friends are moving into a student house in September that is through Andrew’s. Obviously to get it all sorted we’ve had to go through different steps. Hayley Tennet from the agency has been a great help to me and my friends to get it all sorted. She’s helped us through each stage whilst being patient and understanding with us.
Hi Jess, thanks for the review. Brilliant to see that Hayley and the team have been on hand to help you every step of the way of your move. Thanks again, Rhys
5/5
TrustpilotVery fast and professional service.
Very fast and professional service.Isabelle was great, she was very polite and welcoming.
Hi Azuka, thank you for the five star review. Brilliant to see that Isabelle has delivered such a great service and experience for you. Thanks again, Rhys
5/5
TrustpilotNicole was very patient and…
Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you
Hi Ann-Kay thank you so much for the review for Nicole. Really pleasing to see you had such a good experience with Andrews. Thanks, Rhys
5/5
TrustpilotShamiya was friendly and helpful
Thank you for your kind words, HK.
5/5
TrustpilotExceptional Service,Great Team
Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again
Hi David, thank you so much for the 5 star review, or should we say 15 star review? Brilliant to see that the team were on hand to assist you through every step of your journey, we hope you are settled in well! Thanks again, Rhys.
5/5
TrustpilotHelpful and Friendly experience
Richard was super informative, friendly and helpful. Thank you!
Hi Katie, thank you for your lovely five star review. I am so glad to hear Richard was able to help you, thanks for sharing your experience and all the best, Laura.
5/5
TrustpilotFriendly and professional service
Friendly and professional service. Available for questions and queries. Good advisory service.
Dear Ann, thank you for your wonderful review! We're thrilled to hear you found our service friendly and professional. Your feedback motivates us to continue providing excellent advisory services. If you have any more questions, feel free to reach out. Best regards, Andrews Head Office.
5/5
TrustpilotHigh recommended
Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.
Hi Paul, thank you so much for your review and your kind words about Bobbie. We are so glad Bobbie was able to help you out! We wish you all the best for the future! Thanks, Laura.
1/5
TrustpilotApathetic, duplicitous, Avoid!
Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. Since leaving your review I am pleased to say we have rectified part of your query and we are continuing to investigate on the other concerns you raised in our further discussions, thanks, Rhys.
4/5
TrustpilotMichael Villacis was helpful and guided…
Michael Villacis was helpful and guided me through the whole renting process.
HI Samuel, thank you for the review. Great to see Michael was able to help you through the lettings process. Thanks again, Rhys
5/5
GoogleVery good experience, Connor was polite with his tour of the property and answered all questions! Will definitely recommend.
Thank you for the five star review of the team in Reigate with a special mention to Connor. Great to see he was on hand to answer all your questions and your viewing. Thanks, Rhys
5/5
TrustpilotJames Hawkins - Sales Rep Andrews.
James Hawkins was the representative who met us at the property. He arrived early for the appointment. He was easy to talk to and was knowledgeable about the house. As we were unsure about the garden size of the property we were virwing, James was also able to advise us about other properties in the area that might be of interest to us.
5/5
TrustpilotThanks very much to Duane Watson for…
Thanks very much to Duane Watson for the fantastic service in buying my first home. The sale took just over 6 months due to something out of both side's control, but Duane was helpful throughout and kept me patiently updated when solicitors were distant.Islandria Justimo was an amazing member of Andrews Property who constantly chased up both solicitors until the last point.Great team in Kingsbury branch.
5/5
TrustpilotAndrew's Bear Flat
The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
5/5
TrustpilotThanks
Would like to say thank you to Andrews, particularly Robbie with the bedminster store. Very professional young chap
Hi Chris, thank you for taking the time to write us a five star review! Really glad to hear you had a great experience with Robbie, I am sure he will be happy to hear this review. Thank you again and all the best, Laura.
5/5
TrustpilotSarah has been actively communicating…
Sarah has been actively communicating with us to help sort out the issues.
Hi Rishav, great to see Sarah has always been on hand to help when required. Thank you for the five star review, Rhys.
5/5
TrustpilotMatt and Isaac from the Reigate Branch…
Matt and Isaac from the Reigate Branch were absolutely brilliant in navigating us through the process of buying our property. Their professional and efficient attitude through some pretty tough times was amazing. They were always available to help us. I would HIGHLY recommend them both and the Reigate Branch. Thank you so much!
1/5
TrustpilotI’ve at present just rented a property…
I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.
Hi Harri, sorry to hear about your experience which does not seem to meet our standards. If you would like us to look into this for you please drop us a line with a few more details to wecare@andrewsonline.co.uk, who are our central customer support team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrews, Reigate won Trusted Agent; Andrews, Romford won Platinum; Andrews, Tunbridge Wells won Gold; Andrews, North Cheam won Gold; Andrews, Longwell Green won Trusted Agent; Andrews, Carshalton won Trusted Agent; Andrews, Worcester Park won Trusted Agent; Andrews, Yate won Trusted Agent.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate.
