Trusted Agent profile · Reigate

Andrews Estate Agents reviews in Reigate

★★★★★ Excellent

2,333 reviews across 3 platforms

39 Bell Street, Reigate, RH2 7AQ

Part of Andrews, see every office.

Andrews's office in Reigate, at 39 Bell Street, is rated 4.7 out of 5 across 2,333 reviews on three platforms, including 199 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.

Google logo

5.0 / 5

199

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

2,133

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Reigate office, from every platform, shown as written. First names only.

5/5

Trustpilot

Long-standing client

I have been a client of Andrews' since 1998 and most recently their efficiency and cooperation has been greatly valued, in marketing and letting my small flat within a remarkably short period of time. In particular, I enjoyed working with Shannae and her colleague, Richard, both of whom provided excellent service.

Denny · 23 July 2024

Agent replied · 12 June 2024

Hi Denny, thank you for taking the time to write us a five star review. Amazing to hear you have been with us for nearly 30 years now and I am so glad to hear you have had a lovely experience with us! Thanks for the recommendation too and all the best, Laura.

5/5

Trustpilot

I had a very nice experience

I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.

Priscila · 6 August 2024

Agent replied · 24 August 2024

Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.

5/5

Trustpilot

Shannon was a star

Shannon was a star. Super helpful

Caroline · 22 May 2024

Agent replied · 12 June 2024

Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys

5/5

Trustpilot

Great communication

Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.

Matt · 27 September 2023

Agent replied · 12 June 2024

Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys

5/5

Trustpilot

We have been dealing with Louise…

We have been dealing with Louise Gonella from Andrews Letting Agents, always a pleasure to deal with Louise as she is aways on point with the works that are need for her client's, communication is great.would highly recommend dealing with Louise in the future.

Andy · 31 October 2024

Agent replied · 24 December 2024

Thank you, Andy! We're happy to hear about your positive experience with Louise. Your recommendation means a lot to us. Best wishes, Jake

5/5

Trustpilot

Excellent service and communication

I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.

Kay · 28 April 2023

5/5

Trustpilot

Nabeeha

Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!

Nabeeha · 31 January 2024

Agent replied · 12 June 2024

Hi Nabeeha, thank you for taking the time to write us a five star review. Amazing to hear you have had a great experience with us so far and the team have been able to assist you. Thank you for the recommendation too and all the best in your new flat, Laura.

1/5

Trustpilot

Total nighmare 2

I have had an acceptable working relationship with Andrews Leasehold Management (Bristol) for nearly 20 years as both a leaseholder and freeholder capacity. However the last 2 years has been a complete nightmare. They are now incompetent, ignorant and incapable. The same can be said for their third party suppliers. They will do damage to your property. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."Warren Buffett.......they didn't and got FIRED........after nearly two years of nonsense and grief from these clowns they want me/us to discuss the matter... to late you have been FIRED. Please,please anyone who who is thinking of even picking up the phone and engaging (or trying) don't do it!!INEXPERIENCE+INCOMPETENCE+IGNORANCE=ANDREWS

A · 26 March 2022

Agent replied · 12 June 2024

We are sorry to hear that you were unhappy with the service you received from us. We would like the opportunity to discuss the matter with you further, please could you get in touch with wecare@andrewsonline.co.uk.

5/5

Trustpilot

Listened and communicated efficiently…

Listened and communicated efficiently in time before Christmas

Sarah · 19 December 2025

Agent replied · 25 December 2025

Dear Sarah, Thank you for your wonderful review! We're thrilled to hear that our team communicated efficiently and met your needs in time for Christmas. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again! Best regards, Andrews Head Office

5/5

Trustpilot

I was most impressed with the service…

I was most impressed with the service Andrews provided, through all the challenges we faced they remained professional at all times ensuring I was kept up to date with the information as the sale progressed.I am very grateful for their perseverance and for the end result.

Mrs · 23 September 2024

Agent replied · 24 October 2024

Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our priority, and we're glad we could assist you through the process.

5/5

Trustpilot

I had a wonderful experience during my…

I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!

Awoyomi · 23 August 2025

5/5

Trustpilot

Fantastic estate agents, friendly staff

Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much

Consumer · 1 May 2024

Agent replied · 12 June 2024

Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.

5/5

Google

I attended a viewing with Rana Ralton from the Reigate branch yesterday and found her to be very personable and conducted the appointment very well. She was able to answer our questions and was overall very helpful and friendly in her approach.

Nessy · 20 November 2024

Agent replied · 11 December 2024

Thank you, Nessy! We're thrilled to hear that Rana provided such a positive experience. Your feedback is greatly appreciated. Best wishes , Lisa

1/5

Trustpilot

Totally Dreadful.

Personally I have dealt with so many letting agencies in the past & Andrews has to be the worst one so far, if I could give 0 stars I would. Everything now is greed & money with andrews & the amount of b.s they feed you is unbelievable! For instance: every year now I have a flat inspection where they measure & take photos of every room & i also have an asbestos inspection ever year. I always ask the question with out fail .... has the flat or the asbestos grown or shrunk within the last year? For some reason they can never give me an answer! Pathetic. Hopefully 1 day Andrews will change or go bust but I think I’m dreaming.

Henry · 16 February 2022

Agent replied · 12 June 2024

Dear Henry, we’d like to look into any issues you've had, please could you get in touch with us at wecare@andrewsonline.co.uk with some more details and we’ll get back to you?

5/5

Trustpilot

Great Professional Service

It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.

Nanda · 21 August 2023

5/5

Trustpilot

One of the trustworthy company where…

One of the trustworthy company where they had supported for the house viewing for multiple attempts within quicker duration with fast and prompt response . Especially zyad is quite supporting in following up closely and support the customer needs..thank you for that

Mohammed · 14 November 2024

Agent replied · 24 December 2024

Thank you, Mohammed! We're so pleased to hear about your positive experience with our team, especially Zyad. Your kind words and trust mean a lot to us. Best wishes, Jake

5/5

Trustpilot

Louise Gonella

Louise Gonella , the property manager was so helpful and organised an engineer to fix my hot water and heating as a matter of urgency and it was fixed the next morning . I’m so grateful to her for getting on to it so quickly .

Melanie · 10 September 2024

Agent replied · 24 October 2024

Thank you, Melanie! We're thrilled to hear Louise was able to assist you promptly. Your satisfaction is our priority!

5/5

Trustpilot

Friendly and efficient service

A big thank you to all the staff at the Bear Flat Branch, in particular Emma Mussert. From the start we received friendly and enthusiastic advice, our enquiries were always dealt with promptly, in a friendly manner and we received regular feedback during which turned out to be a long and protracted sale.

John · 21 April 2023

5/5

Trustpilot

It was easy to get in touch with…

It was easy to get in touch with Andrews Property Group, and they were responsive to all of our questions and concerns. The agent and back-end staff were very professional and knowledgeable. They made the buying process very smooth without any delays or issues. I would highly recommend Andrews Property Group for your property needs.

Moloy · 29 March 2024

Agent replied · 12 June 2024

Hi Moloy, thank you for taking the time to leave us a five star review! Fantastic to see our team have been on hand to help you whenever required through your search and eventual purchase. Thanks again for sharing, Rhys.

5/5

Google

Good service. Everything was done fast, efficient. 5 stars 100%

Grzegorz · 26 January 2024

Agent replied · 22 October 2024

Hi Grzegorz, thank you for the kind review, fantastic to see you've received a five star service from the team in Reigate! Thanks, Rhys

5/5

Google

We met Isaac to view and property and he was very friendly and professional. Would recommend Isaac, James and the rest of the team at Andrews.

Lielis · 23 October 2022

Agent replied · 22 October 2024

Hi Lielis Andrews, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.

5/5

Google

Great service I am very pleased with Isaac from Andrews, Reigate branch. I bought a flat with then and Isaac and Tracy were the best, always helping and giving the best advise through all the process. Thank you so much guys, keep doing a great work.

Herminio · 23 October 2023

5/5

Trustpilot

Great estate agent!

Elliot, the estate agent that has helped us secure an offer on a house has been great. He’s friendly and approachable and is easily reachable. He is also very quick to respond to enquiries and appears to do what he can to update you on news. Would definitely recommend him to others trying to buy a house!

Beth · 12 February 2024

Agent replied · 12 June 2024

Hi Beth, we certainly know that Elliot will love seeing your feedback and it's brilliant for us to see all his hard work and efforts recognised. Thanks for spreading the word about the fantastic work he does. Thanks again, Rhys

5/5

Trustpilot

Searching for a flat

I am searching for renting a flat and came across this estate agency. I contacted them by email about a flat and the day after I received a call from them. The estate agent, Kiana, was very nice and helpful answering to my enquiries. Easy to talk and friendly.

Africa · 10 July 2024

Agent replied · 24 August 2024

Thank you for taking the time to share your experience and leave a review. Fantastic to see that Kiana was such a source of help throughout your dealings with us. Thanks again, Rhys

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Questions about Andrews Estate Agents

Has Andrews Estate Agents won any awards?

Yes. Andrews Estate Agents won Trusted Agent in The Trusted Agent 2026 awards.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate.

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