Every review we hold for the Reigate office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI've had a wonderful experience with…
I've had a wonderful experience with the Andrews Reigate Lettings Team, especially thanks to Isa, who did a fantastic job showing the properties. He makes sure the whole process is enjoyable for you. I highly recommend their services.
Prasad · 6 November 2023
Agent replied · 12 June 2024
Hi Prasad, thank you for taking the time to write a five star review. Really glad to hear you had a wonderful experience with our Reigate team and in particular Isa who made the experience enjoyable for you! Thank you for the recommendation and all the best, Laura.
★★★★★ 5/5
TrustpilotThank you Louise G
Thank you Louise G - always appreciate your kind help navigating the rental world, thanks for always being there.
Francesca · 30 October 2024
Agent replied · 24 December 2024
Thank you, Francesca! We're thrilled to hear that Louise has been such a great help to you. Your kind words mean a lot to us! Best wishes , Lisa
★★★★★ 5/5
TrustpilotAndrews Reigate Review
Nancy and Rana were extremely helpful was looking for a first home. They provided insightful information to help accurately compare properties.
Matthew · 29 September 2024
Agent replied · 24 October 2024
Thank you, Matthew. It's great to hear that Nancy and Rana have been able to help in the search for your first home.
★★★★★ 5/5
TrustpilotGreat experience
Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!
Izzy · 13 September 2024
Agent replied · 24 October 2024
Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.
★★★★★ 5/5
TrustpilotI would like to thank Charlotte ,Claire…
I would like to thank Charlotte ,Claire and entire Andrews team for the quick purchase of our new house. They cleared all our doubts and solved our problems . Thanks a lot
Sheeja · 12 March 2024
Agent replied · 12 June 2024
Hi Sheeja, thank you for the five star review. Great to see that the team at Westbury were able to assist you with finding your new home! Congratulations, thanks, Rhys
★★★★★ 5/5
TrustpilotAndrew’s Reigate - Isaac fantastic!
Isaac was so friendly, helpful and patient, being first time buyers we really appreciated him taking the time to walk us through everything. A breath of fresh air from other estate agents!
Will · 12 March 2024
Agent replied · 12 June 2024
Hi Will & Anna, thank you so much for the five star review. Fantastic to see that Isaac delivering a really good experience to you, we know he will appreciate your kind feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Lucy · 27 March 2024
Agent replied · 12 June 2024
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
★★★★★ 5/5
TrustpilotImpressive service
I've had Emma Mussert from Andrews Bear Flat taking care of things with my house purchase and I can hands down say I've never dealt with an agent as brilliant as her. She has been so helpful and puts so much effort into her work. Every Wednesday she has done 'check ins' with both parties and their respective solicitors which has kept the sale on track and made life so much easier. Often you can be left with no comms from Estate Agents and they're difficult to get hold of or just aren't really on the ball but not with Emma. If she's not running the place already she really should be. Superstar agent!
Francesca · 7 March 2024
Agent replied · 12 June 2024
Hi Francesca, we know Emma works incredibly hard to provide a first class service to our customers. Brilliant to see she's been keeping you in the loop and pushing the sale throughout. Emma will really appreciate your kind review and will be so pleased to see her hard work and regular communication recognised. Thanks, Rhys.
★★★★★ 5/5
TrustpilotExcellent Team
The team Lisa and Tanya kept in contact with me from beginning to end, a regular call with feedback and advice. Really appreciated their help and hard work.
Anna · 20 May 2024
Agent replied · 12 June 2024
Hi Anna, thank you for the five star review. Fantastic to see Lisa and Tanya kept you updated throughout and I am so glad they were able to help. They will really appreciate this kind review so thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotThankyou to Andrew’s Estate Agent
Thankyou to Andrew’s Estate Agent. Professional throughout. Nothing was too much trouble (answering my endless questions)!! Special mention to Lisa who was exceptional LC
Lucy · 30 July 2024
Agent replied · 12 June 2024
Hi Lucy, thank you for your five star review. Fantastic to see Lisa has been a pleasure to deal with and you received excellent support from the team! Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotJaz Gyde has been absolutely amazing…
Jaz Gyde has been absolutely amazing with supporting me and my partner getting a dog friendly rental property. She’s been clear, helpful and attentive. She is smiley, happy and approachable. And knows her stuff.
Molly · 19 January 2024
Agent replied · 12 June 2024
Hi Molly, we appreciate you taking the time to leave us a review. We know finding a new home can be stressful especially when trying to find a home suitable for your pet too. Brilliant to see that Jas and the team have been able to help you through your search. Thanks, Rhys
★★★★★ 5/5
TrustpilotHonest and pleasant to do business with
Our agent, Dominic, was helpful, straightforward, pleasant and direct with us. We felt that we could trust him to be honest with us and give us the advice that was in our best interests, (even when it wasn't the most advantageous to him!) Nothing was too much trouble and he was very patient answering our many phone calls and gave us a lot of good advice. A pleasure to do business with him.
Emma · 10 July 2024
Agent replied · 24 August 2024
Thank you for the review, it's fantastic to see how Dominic was able to help you, providing you with all the information and support you needed. Thanks again for sharing your experience with us! Rhys
★★★★★ 5/5
TrustpilotNew Landlord : Being reasonably new to becoming a…
Being reasonably new to becoming a Landlord, Ed from the Reigate Team has been extremely helpful to me. No question was ever to much to answer, he has been so patient, never rushing me to make decisions and has always had the time to speak when needed. A very courteous gentleman. Infact all the staff at Reigate that I have had dealings with have been lovely and always get back to you with any concerns straight away. I would definitely recommend, found me tenants straight away and things couldn't have run any smoother. Thank you Ed and the Reigate Team. Anita
Customer · 28 February 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave a 5 star review. Fantastic to see that Ed and the team in Reigate have been on hand to help you each step of the way. We know the team rea;;y appreciate your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotShannon helps us out.
Shannon and her colleague Isobel were very helpful and friendly throughout. They went above and beyond their remit, to help us negotiate their systems etc.Many thanks due
Colin · 4 June 2024
Agent replied · 12 June 2024
Hi Colin , Thank you for the five star review. It is fantastic to hear that Shannon and Isobel have been helpful and friendly aswell as going above and beyond. Thanks , Lisa
★★★★★ 5/5
TrustpilotI have been living in oxford for past…
I have been living in oxford for past 30 years, and I have renting property from many different properties agencies but Andrews property headington oxford was my favourite and the best agency to rent from, the service they provided was 100% top service with big smiles from all the staff who worked at the property agency 🤗.thank you all for all the time and service was provided to me since first day to the last day off my contract 🤗.
Azad · 27 February 2024
Agent replied · 12 June 2024
Hi Azad, we appreciate you taking the time to leave us a review. It's amazing to see the level of service you've experience from Andrews has been the best of all the agents you've dealt with over the last few decades. We really appreciate that feedback. Thanks again, Rhys.
★★★★★ 1/5
TrustpilotThey only want first time buyers!
If you’re a second time buyer - don’t bother with them. They will string you along through to final bidding stage and use you as bait / push through first time buyers to their vendors and advise them that it’s the “Safest” option. They will hold you back until they can use your offer as competition. They will say things like “your offer is provisionally accepted by the buyer we have to wait until Monday just a heads up there may be an offer from a first time buyer coming on Monday”Zero empathy or even acknowledgment that you are trying to buy your family home.Their “mortgage broker “ is incredibly rude.
Taraneh · 26 February 2024
Agent replied · 12 June 2024
Hi Taraneh, thank you for taking the time to leave us a review. Upon receiving your feedback we had passed your comments to the relevant branch manager and believe that they've been in touch to further clarify the situation and gain better understanding as to how we may have been able to improve our service. Of course we remain dedicated in trying to help you find your new home. Many thanks, Rhys
★★★★★ 5/5
GoogleI have been a client of Andrews Estate agents for the past 6 years. In all my 6 years as a Tenant in one of their properties I never had an issue with how they handled situations that arose while I was a Tenant.
Any time I had an issue be it Boiler issues or washing machine it was either repaired or replaced ASAP. There wasn't any going back and forth to resolve things.
I highly recommend Andrews as a professional standard property agents and wouldn't hesitate to use them again.
I would like to acknowledge Ed and most importantly Janine, she was always at the other end of the phone or email and managed me and the property seamlessly.
Please keep up the good work
Ola
One happy Tenant
Ben · 25 February 2024
Agent replied · 22 October 2024
Hi Ben, thanks for the five star review. It's really pleasing to see that you've such a good experience with Andrews over so many years. We know Ed & Janine will appreciate the review and fantastic to see that any issues you've had within your home, the team have been able to sort so quickly. Thanks, Rhys
★★★★★ 4/5
TrustpilotIt was a great experience with…
It was a great experience with Andrews. Thanks to Isabelle VAughan for answering all our question and showing around . I appreciate it a lot Thanks again. Igor
Vasile · 11 May 2024
Agent replied · 12 June 2024
Hi there, thank you for your lovely review. Glad to see Isabelle was able to assist you, if there is anything we could do to make it a five star experience please feel free to pop me an email lpaynter@andrewsonline.co.uk. Thank you for sharing your experience, all the best, Laura.
★★★★★ 5/5
TrustpilotA stellar team at Andrews Riegate
The entire team at Andrews Riegate is fantastic. Making such big decisions are never easy or without hurdles, they really do put you first and I can never tell where they benefit as you always feel every advise they give you is for your own good. They assisted in every area of my purchase and went above on beyond from finding me a mortgage provider to assisting me with lawyers. I can't thank the team enough. Ella, Issacc, James and Tracy you are a credit to the group!!Thank You Seana
Sea · 14 December 2022
★★★★★ 5/5
TrustpilotMy sincere appreciation…
I want to express my sincere appreciation for Jennifer Jones' exceptional service in managing my rental property. Her professionalism and dedication surpassed my expectations. Jennifer's personalized approach stood out prominently. She consistently listens to my needs and tailors her recommendations, accordingly, showing genuine concern for my satisfaction. She keeps me well-informed at every stage of the rental process, promptly addressing any queries and maintaining proactive communication, which fosters trust and reliability. Jennifer's friendly demeanor and willingness to exceed expectations make the entire experience positive, stress-free and enjoyable. Her commitment to excellence truly sets her apart.Thank you, Jennifer, for your exceptional service and dedication. I hope Andrews recognize your fantastic effort. Your professionalism and personal touch make you outstanding in the industry.
Jojit · 19 February 2024
Agent replied · 12 June 2024
What a fantastic review! We know Jennifer will be so pleased to see your brilliant feedback, it's amazing to see that you are receiving an excellent service and that Jennifer is on hand to help you whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSammi made the experience easy
Sammi made the experience nice and easy, communicated really well.Explained in depth of the property and made things happen. Thanks for the help
Ryan · 5 August 2024
Agent replied · 24 August 2024
Thank you, Ryan! We're thrilled to hear that Sammi provided excellent service and made your experience smooth. We appreciate your feedback!
★★★★★ 5/5
TrustpilotBest estate agents by far!
Andrews have been a fantastic estate agents! We have moved four times, and used them every time because they have been so great. We have been so impressed with how helpful, friendly and professional all of the staff members have always been. Their expertise and skill is always obvious too. Hamza from the Bear Flat branch has been particularly outstanding for the move we have just completed. A solicitor and estate agent from higher up our chain have been very weak, and Hamza has worked incredibly hard to fill the gap left by them. He has always kept us informed and seemed to genuinely care about our family and our house moving experience. He really has gone above and beyond for us, and we are incredibly grateful - this move probably would never have happened if it hadn't been for him!
Amanda · 16 February 2024
Agent replied · 12 June 2024
Hi Amanda, what an amazing review! Not only to see that you continue to use Andrews each time you move but to also see that you've had brilliant experiences each time. We know Hamza will really appreciate you highlighting his hard work and efforts, we are so pleased to see that he was able push the whole chain through to completion for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHelpful and accommodating
We were looking for a flat to rent. The agent Jasmine was very friendly and accommodating when she showed us the property. Jasmine has done an excellent job in helping us in the application process. Thanks!
Terrence · 14 November 2023
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write Jasmine a five star review. Really glad to see Jasmine has done an excellent job through the application process and she was very friendly. Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotThe estate agent Matt Wood was really…
The estate agent Matt Wood was really helpful and stayed in contact throughout the buying process. He did well to keep the process moving and keep both sides on the same page.
Harry · 11 February 2024
Agent replied · 12 June 2024
Hi Harry, thank you for sharing the feedback. Brilliant to see Matt and team were on hand to help you throughout your move. We know Matt will appreciate seeing your amazing review. Thanks, Rhys
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